PSA shall establish a new IT operating contract in 2015. PSA has chosen ASP Norway as a partner for the procurement process. The agreement will have a duration of 3 years, with an option to extend for 2 plus 2 years.
The contract will include the overall IT operations for PSA in Stavanger. Deliveries to be included are:
— Operation of servers;
— Operation of standard applications and technical applications with databases;
— Communications platform;
— WAN and LAN;
— Communication between supplier and PSA‘s premises;
— PKI and certificate management;
— Concept for local PC/VDI/Laptop operation (roll-out etc.);
— Operation of mobile telephones;
— Operation of various peripheral equipment;
— Operation of AV-solutions;
— Service Desk;
— Local user support.
The operating environment should be placed in the provider‘s premises, but there may be a need for a remote operation of some business applications located in PSA premises.
ITIL-based processes or equivalent will be a key element for cooperation between supplier and PSA. Service Desk (Single Point of Contact) is to be part of the overall operation contract.
PSA wants a complete supplier for this contract, and it is not permitted to submit tenders for portions of the requested delivery.
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