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Public-opinion polling services

  Ede Netherlands — Stichting CROW, kennisplatform voor infrastructuur, verkeer, vervoer en openbare ruimte
Published October 14, 2017
Notice type
Award notice
Goudappel Coffeng BV

CROW is the client for the OV customer barometer. The purpose of this research is to provide an annual view of what travelers' opinion is about relevant quality aspects throughout the Dutch public transport (bus, tram, metro, train and OV over water). This enables OV authorities and the Ministry of Infrastructure and the Environment to develop and evaluate public transport policies.

To this end, Dutch public transport is divided into research areas that largely correspond to the concessions. The results must be comparable and nationally.

In addition to governments, other stakeholders (transport companies, consumer organizations) may use the results. The current contract for the implementation of the OV customer barometer expires in 2017.

The purpose of this invitation to tender by CROW is to contract a contractor who performs the OV customer barometer for the years 2018 to 2022, consisting of data collection ...

Minimum price per year (ex VAT) of 470 000 EUR. For 5 years, this means a minimum commission value of 2 350 000 EUR.

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