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Helpdesk and support services

  Genzano di Roma Italy — Comune di Genzano di Roma
Published January 2, 2015 — Deadline February 27, 2015 (4 years ago)
Notice type
Contract notice
The supplier shall provide the following services and supplies: - help desk service: service (help desk) to users as a result of malfunction and blocks the use of hardware and software applications provided by the Information System, - service and maintenance : hardware preventive care; software support; corrective maintenance on failures of each component system with recovery and / or replacement of the same, - documentation: collection and preparation of all technical documentation necessary to support, manage and maintain the IT infrastructure, installation and configuration of software provided by the City and / or by third party suppliers (installation update release program management, configuration environment to support the management, etc.), - assistance on connectivity: Support to the proper functioning of the data transmission network and local networks, including through the development of specific checks functionality, - supply, installation and implementation of hardware equipment, - supply and installation of new software and basic utilities, 196/2003), - hosting and maintenance of the site of the City and realization of implementations and / or revisions of itself in response to new needs of the Agency, including, in this service, even advice explanatory and application support on the current and future in the field of advertising, information, communication, interaction with the citizens of administrative and / or its products through the site of Entities,

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