10--Preventive Maintenance and Repair Services for the Achieva 1.5T Magnetic Resonance Imaging (MRI) System, Gyroscan Mobile at the 121st Combat Support Hospital (CSH)/Brian Allgood Army Community Hospital (BAACH), Yongsan, Seoul, Korea
Department of the Army, U.S. Army Medical Command | Published December 7, 2014
This contract action was accomplished using other than competitive procedures because there is only one responsible source and no other supplies or service will satisfy agency requirements (FAR 6.302-1). See posted J&A for further information.
Preventive Maintenance and Repair Services for the Achieva 1.5T Magnetic Resonance Imaging (MRI) System, Gyroscan Mobile at the 121st Combat Support Hospital (CSH)/Brian Allgood Army Community Hospital (BAACH), Yongsan, Seoul, Korea.
The Contractor shall provide all trained personnel, labor, travel, tools, diagnostic equipment, software, hardware, firmware, test phantoms, materials, supplies, parts (excluding Gantry Magnet assembly) and test equipment necessary to maintain the equipment as listed in a fully functional state, in accordance with (IAW) Original Equipment Manufacturer (OEM) specifications.
All equipment hardware/software must be in compliance with JC, HIPPA and the NFPA 99 Standard for Health Care Facilities. The contractor shall provide both scheduled and unscheduled services to repair and/or maintain equipment in a fully functional condition with a ninety-eight percent (98%) uptime guarantee (calculated on quarterly basis). Unscheduled equipment maintenance service, PM coverage and technical phone support: Five (5) days per week, Mon-Fri 8:00 AM -5:00 PM (normal business hours). The Contractor will perform unlimited emergency calls during duty hours per week, excluding legal holidays. Technical phone support will be provided eight (8) hours per day, Mon - Fri. Response time for unscheduled emergency services will be 1 hours after call and on-site between four (4) hours. Emergency: 1 hour response Routine: 8 hour response
The Contractor shall provide unlimited service calls and troubleshooting assistance by unlimited telephonic support during specified contract term. The Contractor shall provide troubleshooting assistance by telephonic support twenty-four hours a day, seven days a week, and/or on-site support as necessary. Additionally, the contractor shall provide and install all hardware and software updates as they become available, with new or updated user manuals. New repair parts within 1 month of MFR release of update must be used to conduct repairs on the equipment. Refurbished parts must meet OEM standards and be pre-approved by the Medical Maintenance Branch Chief and/or his representative prior to installation. All completed work will be certified to meet OEM specifications.
The scheduled PM services visits will be coordinated between the Contractor and the Medical Maintenance Technician requesting service to prevent delays in patient care. The Contractor shall also schedule PM services with the activity in advance. In the event that required services are completed by the Contractor, and the completion date of service conflicts with that of Medical Maintenance, a record of the said calibration must be provided to the Chief of Medical Maintenance and or his representative within two hours of the request. Duplication of calibration services will be avoided when the scheduled completion dates by the Contractor and those of Medical Maintenance are different, when this occurs; the most recent service/calibration date by the Contractor will be used to indicate that the units are and will continue to work to manufacturer specifications.
The Contractor shall perform scheduled preventive maintenance inspections four times a year and calibration per year during normal working hours for the equipment in accordance with the Technical Exhibit to meet the serviceability standards of the original manufacturer's specifications and this contract. The Contractor may be able to combine the preventative maintenance service visit with an onsite service visit at designated location for any other reason. PM visits shall be provided every month per year.
The Contractor shall provide all tools, parts and labor required to perform the Preventive Maintenance Checks and Services (PMCS), to be scheduled every month for the Achieva 1.5T MRI System, and the all related components. The scheduled service shall include labor, travel, inspection, replacement of parts, and calibration to maintain the government owned equipment and associated components under this contract in a continuous working state.
The Contractor shall furnish and install all manufacturers' mandatory modifications and apply recalls by FDA and must comply with specified lubrications, cleaning (other than operators) including work area around the unit, calibra tions, parts replacement IAW OEM specifications.
The Government and the Contractor's service representative will exchange hazard communication information before the commencement of any service.
Upon completion of services, copies of all service reports will be provided to the Chief of Medical Maintenance and or his designated representative, the BAACH/121 CSH, ATTN: Equipment Management Branch (Medical Maintenance), Unit# 15244, APO, AP 96205-5244 or emailed to Contracting Officer's Representative (COR.) Service reports will be completely filled out, provide detailed information regarding the PM completed or in other cases, cause of equipment malfunction and corrective action taken, to include the time required to complete the work, price of labor (hourly rate), and a list of parts replaced with a price for each part. In the event all information is not available to the Contractor or the Contractor's representative when services are performed, the Contractor will make every effort to provide the balance information, in writing to the Chief, Equipment Management Branch, not later than five days after services are completed.
The Contractor shall sign off on or affix a DD Form 2163 Calibration verification sticker in accordance with instruction provided in TB 38-750-2. DD Form 2163 will be provided to the Contractor by the personnel assigned to the Medical Maintenance Section, Brian Allgood Army Community Hospital, Yongsan, Seoul, Korea.