Framework agreement of a software business application to support the application process, training and 3rd level support services and introduction services.The strategic goal is a centralized infrastructure with several clients (see Section 4.1 "multi-tenancy") to build. The launch site for data port is Hamburg. Furthermore, the professional activities of the implementation of sharing and coordination processes for new jobs and Nachbesetzungen must be supported.
As part of this contract award procedure following services will be awarded:Delivery of software supporting the selection process. Adapt the software to the business and technical requirements of data port incl. The provision of project services. User training. Maintenance of the software supplied. Professional and technical operations support through support services for the software.
The client (AG) intends to Contractor (AN) with the delivery and implementation - including the attainment of the operational readiness -
1. an already on the market standard software for scripted algorithmic SNA with the alert code and determination
2. a standard software already on the market for on-going quality to a comparable follow-up of safety answering calls
to instruct. In addition,
3. Training and
4. Service, Support and Maintenance
offer under the general realization concept. The time required for the operation of the software hardware to be specified by the contractor. Part of the concept is the fruit of the AN project schedule.