G--618-15-3-4001-1218 Partners in Care Foundation (S2S)
Department of Veterans Affairs, VA Black Hills Health Care System | Published February 11, 2015
Statement of Work
Minneapolis Veterans Affairs Healthcare Services (VAHCS)
Partners in Care Foundation Strength to Serve
The Minneapolis Veterans Affairs Healthcare Services (VAHCS) has a need to acquire "Strength-to-Serve (S2S) Peer Services for Veteran Family Health" to provide Veterans, their caregivers and family members with self-management skills to better manage their health, improve access to needed resources, and health coaching. These services will be performed at, but are not limited to, the Minneapolis Veterans Medical Center (the Host Site).
2.1 Peer Veteran Family Health Services:
The following is a general description of the support services that the Contractor will be required to provide during the life of the resulting task order. The service shall provide an opportunity for Veterans to serve fellow Veterans, and caregivers, and family members through the AmeriCorps S2S program. The contractor shall develop and strengthen relationships with the VA community, coordinate and deliver evidence-based health promotion programs, provide health coaching to Veterans, caregivers, and Veteran's family members, and provide referrals to health and wellness resources in the community.
The Contractor shall act as outreach and volunteer support specialist and work closely with the Peer Service Coordinator/Team Lead at the Minneapolis VAHCS. The Contractor shall perform a wide range of professional duties to develop, support and expand Peer-to-peer services for Veterans, caregivers, and family members within the Minneapolis VAHCS community. Duties may include leading evidence-based workshops, health coaching, scheduling workshops and fidelity checks, recruiting and supporting volunteers (Peer Mentors and Leaders), completing reports, and recruiting program participants.
2.2 Technical Assistance to Host Site:
2.2.1 Contractor shall provide host site with AmeriCorps position duty descriptions for all Peer service members.
2.2.2 Contractor shall lead national Peer service member recruitment and outreach efforts.
2.2.3 Contractor shall work with host site for the final selection of Peer service member selections.
2.2.4 Contractor shall pay Peer service members AmeriCorps living allowance on a bi-weekly schedule.
2.2.5 Contractor shall provide consulting, technical assistance and guidance for Peer service members and host site supervisors.
2.2.6 Contractor shall provide Strength-to-Serve program orientation for Peer service members and host site supervisors
2.2.7 Contractor shall assign a Regional Lead to support the host site.
2.2.8 Contractor shall coordinate with host site to provide additional ongoing training for Peer service members.
2.3 Peer Service Member Management:
2.3.1 Contractor shall coordinate with Host Site to ensure effective management of Peer service members.
2.3.2 Contractor shall manage Peer service members experience to include:
126.96.36.199 Conducting group conference calls with each Peer service member team on a regular basis to provide support and technical assistance for program activities
188.8.131.52 Process any disciplinary actions taken, and management of proper disciplinary escalation if necessary.
184.108.40.206 Evaluate each Peer service member, in conjunction with Host Site supervisor.
2.4 Communication with Host Site:
2.4.1 Contractor shall manage all communications with Host Site and AmeriCorps.
2.4.2 Contractor shall manage all Peer service member documents to include: member file, reflections log, timesheets and programs).
2.4.3 Contractor shall manage the reporting of all service activities to the Corporation for National Community Service, as provided by the Host Site.
2.4.4 Contractor shall be responsible for the management of all Peer service member benefits (AmeriCorps living allowance and health insurance).
3.0 GOVERNMENT FURNISHED PROPERTY AND OTHER RESOURCES
3.1 The Government will provide only the property which is required to configure a suitable workstation and office environment for assigned personnel to include but not limited to office furniture, and communications/dispatch devices as applicable.
3.2 Supervisory Controls: The day-to-day supervision and direct control over the work performed by on-site Peer Service members will be the responsibility of the Host Site Peer Service Coordinator/Team Lead. The Host Site Peer Service Coordinator and COR will review Peer service member performance for compliance with policy, overall objectives and effectiveness in achieving results.
3.3 The Host Site will coordinate for each on-site Peer service member to be processed within the Minneapolis VAHCS as Without Compensation (WOC) personnel and receive appropriate identification to work on the Minneapolis VA Medical Center property.
4.0 OTHER DIRECT COSTS (ODC)
The cost of general purpose items required for the conduct of the contractor's normal business operations will not be considered an allowable ODC in performance of this task order. The government does not anticipate ODCs not already accounted for as general purpose items required under this contract.
5.0 POINTS OF CONTACT
5.1 Contracting Officer
5.2 Contracting Officer's Representative (COR)
6.0 PERIOD OF PERFORMANCE
6.1 The period of performance for work subject to the resulting task order will begin April 1, 2015 through March 31, 2016, with one (1), 12-month option periods.
Base Year Year 1 Option
April 1, 2015 - March 31, 2016 April 1, 2016 - March 31, 2017
6.2 If needed, the government intends to exercise the option under FAR 52-217-8 without further competition or need for justification for other than full or open competition (or limited source justification or sole source justification).
7.0 Place of Performance and Work Hours
The majority of work for the Peer service members is performed during normal hours of operation, 5 days a week, Monday through Friday, excluding Federal Holidays, office closure due to inclement weather and in event of emergency, or closed for any other reason. The contractor must coordinate with the COR and identify each positions adjusted work hours to ensure facilities are available. The contractor is required to notify the COR immediately for sick/delay absences from work and at least two days prior to vacation or other absences from work. The day-to-day supervision and direct control over the work performed by Peer service members will be the responsibility of the host site.
8.0 Peer service members will be processed by the Host Site as a Without Compensation (WOC) appointment which includes, but is not limited to, completing VA mandatory training through the VALU VA Learning University, Talent Management System (TMS) being fingerprinted and having a background investigation completed.
9.0 PERFORMANCE REQUIREMENTS SUMMARY
9.1 Productivity Standards. Acceptable measures include, but are not necessarily limited to:
Timeliness Peer Service Members will report to assigned locations
Customer Service Feedback from Veterans, Veteran family members, and Veteran caregivers
9.2 The Contracting Officer Representative will conduct a monthly review for compliance with the terms of the contract.
10.0 SECURITY ISSUES AND ACCESS
10.1 General: Department of Veterans Affairs Medical Center is a Federal Government Installation. A personnel background check may need to be processed, sent to the Contracting Officer, prior to the Contractor reporting for work. An identification card (Personal Identification Verification) and vehicle registration will not be issued until the background checks are completed and approved by the Security Investigation Center (SIC). The PIV card is required for access to the Government computer databases.
10.2 Security Identification Badges: Contract employee shall comply with the local NCO identification and access requirements. The Contractor is responsible for absences of contract employees due to expired or lost identification and access documents. Each contract employee shall wear and display assigned Security Badge ID, provided by the Human Resources Security Office (HRSO) so that it is visible at all times, and in accordance with their guidance. The badge must display the full name, title and if required by the (HRSO) the words "Contractor" in front. Contractor/Contract employees shall turn in all identification badges to the Contracting Officer, or designated representative upon termination of their services under the contract. The Contractor shall be responsible for the replacement cost of lost or non-returned Identification cards.
10.3 Vehicles: All contract employees must register their vehicles with the Police Office to gain access onto the VA Campus. A valid driver's license, Government-furnished civilian ID, proof of insurance and current registration must be presented to the Police Office, at which time a VA decal will be issued. The decal shall be placed on the vehicle's front windshield in accordance with instructions. Contract employees shall follow installation procedures for removal and turn-in of the vehicle decal upon termination of services under this contract. Vehicles, with or without a VA decal, are subject to search.
10.4 Security: All contractors and contractor personnel shall be subject to the same Federal security and privacy laws, regulations, standards and VA policies, including the Privacy Act, 5 U.S.C. 552a, and VA personnel, regarding information and information system security. Contractors shall follow policies and procedures outlined in VA Directive 6500, Information Security Program which is available at: http://www1.va.gov/vapubs and its handbooks to ensure appropriate security controls are in place.
10.5 Confidentiality: Contractor personnel who obtain access to hardware, software or media, which may manipulate or store any sensitive information, that is protected under 38 USC 4132 or 3305, as defined by the Department of Veterans Affairs, must not access information unless absolutely necessary to perform their contractual duties. Disclosure of any sensitive data obtained during performance of assigned duties under this contract is prohibited. Violation of these statutory provisions may involve imposition of criminal penalties. Contractor is considered to be a VA contractor for purposes of Privacy Act, Title 5 U.S.C. 552a.
10.6 HIPAA: The Contractor shall abide by the Standards for Privacy of Individually Identifiable Health Information of the Health Insurance Portability and Accountability Act (HIPAA), Public Law 104-01. The Contractor shall not use or further disclose Protected Health Information other than as permitted or required by the contract or as required by Law. The Contractor shall use appropriate safeguards to prevent use or disclosure of the Protected Health Information. The Contractor shall mitigate, to the extent practicable, any harmful effect that is known to the Contractor of a use or disclosure of Protected Health Information by the Contractor in violation of the requirements of this contract. The Contractor shall report to the Government any use or disclosure of the Protected Health Information not provided for by this Contract. The Contractor shall document, in a time and manner designated by the Government, any disclosure of Protected Health Information as would be required for the Government to respond to a request by an individual for an accounting of disclosure of Protected Health Information.