Contract for the Provision of a Sign Language Interpreting, Translation and Guide Support Service
NHS Forth Valley | Published November 6, 2015 - Deadline December 14, 2015
NHS Forth Valley seeks to ensure, that language is not a barrier to accessing high quality health care and to enable access to all services effectively. The purpose of this tender is to ensure that people who require Language Service Professionals (LSP) or guide assistance, are provided with the appropriate support throughout their health journey.
The contract will be a "Sole Award" to one supplier.
NHS Forth Valley recognises and welcomes our legal duties under the Equality Act 2010, and as an organisation will ensure our Interpreting and Translation Services comply with these legislative requirements. This tender is therefore a commitment to the provision of effective communication strategies to enable NHS Forth Valley to deliver services that are person centred, safe, effective, timely, responsive and equitable for all patients and carers.
NHS Forth Valley, wish to work with qualified, well established, innovative and progressive companies with the aim of reducing any barriers to accessing services or communicating with staff providing health services for hard of hearing, Deaf , Deafblind and visually impaired people.
By procuring an Interpretation service NHS Forth Valley aims,
- To provide suitably qualified Interpreters and guides, who have sound knowledge of working within healthcare settings. These individuals will work in a professional manner and adhere to an agreed code of conduct.
- To raise awareness of Interpretation and Translation needs, encouraging staff to proactively plan for service users’ needs and ensure that all have the knowledge, confidence and ability to access services.
- To demonstrate to staff and service users that working with qualified Interpreters can maximise interaction and widen opportunities for better health and wellbeing.
- To provide a prompt, efficient and suitable service, one which is equitable and accessible to all.
- To be a responsive service based on consultation, involvement and engagement of patients, carers and staff.
- To minimise risk to service users and our organisation, by reducing possibility of misunderstanding or poor service provision due to lack of communication.