Assessment of the Market and Organizational capacity of Payments Aggregators in Uganda (Multiple Service providers)
UNCDF - UGANDA | Published April 18, 2017 - Deadline May 5, 2017
Mobile Money for the Poor (MM4P) With support from the Australian Government, Department of Foreign Affairs and Trade (“DFAT” formerly AusAid) and by the Swedish International Development Cooperation Agency (Sida), UNCDF launched Mobile Money for the Poor (MM4P) in March 2012, a global thematic initiative to address the opportunities and challenges of implementing branchless banking and mobile money in challenging markets in Africa and Asia. MM4P’s long-term mission is to help low income and rural households in LDCs increase their financial security through appropriate, affordable and secure means to receive, manage and save money through these “digital financial services” (DFS). To do so, its intermediate goal is to help build inclusive digital financial sectors such that a wide range of digital financial services are provided responsibly, and at reasonable cost, by sustainable institutions in a well-regulated environment. This combines a making markets work for the poor approach with UNCDF’s traditional operational model of directly supporting the most crucial level – retail service providers. UNCDF is currently implementing this in eight countries (Laos, Nepal, Liberia, Malawi, Senegal, Benin, Zambia and Uganda). With its programme management unit in Brussels, Belgium, UNCDF has placed technical teams in each of the focus countries of the programme.In partnership and with financing from the Bill & Melinda Gates Foundation (BMGF or “the Foundation”) UNCDF started in Uganda in 2014. Having completed many initial stages of the programme around awareness raising, research, strategy and business planning, the work has narrowed to several crucial areas which are focused on reaching women and rural areas. The identified interventions over the next few years include: digitization of bulk payments (agricultural value chains, social welfare, education and potentially energy); agency banking; a few policymaker and regulator support efforts. This is done through direct technical assistance and grants DF providers, NGOs, agriculture companies, etc. as well as working with the government. The mobile money industry in Uganda is steadily growing beyond basic money transfer services, with products like Mobile credit and savings and other value added services. Equally, the models and partnerships needed to deliver the new products and services are evolving, requiring stronger and innovative ecosystem players to enable and steer the innovations on the mobile money platform.Payment aggregators, as ecosystem intermediaries, have the potential to enhance industry growth as they develop and maintain the platforms necessary to process the growing number of bulk and merchant payments. They also play an important role in customer acquisition and retention allowing the telecoms to use their infrastructure more efficiently. As important players in the ecosystem, aggregators therefore need to grow organizationally to keep up with the pace of the industry, while remaining effective and sustainable businesses.UNCDF / MM4P, in recognition of the above, is commissioning two assignments to undertake an assessment of (1) the state of the market for payment aggregator business in Uganda; (2) an organizational capacity assessment of 3 specific aggregators. Results from this assignment will allow UNCDF to work with the specific aggregators to undertake the required enhancements for organizational change and business sustainability. Scope of work:1. Assessment of the state of the market (External)· Assessment of the business environment for aggregator business in Uganda (including, socio– economic environment, policy and regulatory aspects, etc)· Undertake a market sizing and gap analysis, considering the market trends of the industry· Assessment of the level of competition in the industry2. Assessment of the organizational capacity of the aggregators (internal)· Undertake a SWOT analysis of the aggregator· Undertake a critical analysis of the business model run by the aggregator· Assessment of the internal competencies of the aggregator (e.g. Finance, ICT infrastructure, Human, Operations, Management/Leadership, Legal/Compliance (e.g. AML/CTF) etc)· Assessment of organizational aspects of governance, structure, processes, risks, etc.3. Recommendations on a strategic roadmap and concrete interventions to take in line with findingsDeliverables: · An inception report showing detailed methodology, work plan, and timelines - to be shared and discussed within the first 5 days of the assignment· A consolidated report of findings on the State of the Market and the Organisational Capacity assessment· A proposed capacity building and change management plan for the aggregator· Proposed key business model enhancements and associated investments required· Develop an Investor pitch book for the aggregator· Workshop with management of the aggregator to discuss assignment findings and proposed actions. Proposals may be submitted on or before 5 May 2017 and via email to firstname.lastname@example.org, using the following email subject: Assessment of the Market and Organizational capacity of Payments Aggregators in Uganda’.Please note that the response email cannot exceed 10MB. Your Technical and Financial Proposal must be expressed in English and valid for a minimum period of 12 months.