CMAL0104 Information Technogoly Communications
Caledonian Maritime Assets Ltd | Published December 1, 2015 - Deadline January 15, 2016
72222200, 72223000, 72267100, 72222100
CMAL have no in-house IT resource and as such, wish to outsource all ICT requirements to a single contractor if possible who will retain complete responsibility for delivery, services, maintenance, repairs, maintaining and development of all of all ICT equipment.
This will cover all levels, from strategic advice on IT policies and appropriate technologies through to day to day end user and hardware support.
A variety of services are currently in contract with a number of suppliers, including Internet and Firewall, Backup, SharePoint and Finance systems.
The successful supplier will be required to work with these providers to deliver CMAL a single point of contact and a unified and consistent experience across all products and services.
This document sets out a high level the current technologies in use and CMAL’s requirements. Note, any specifics around products and technologies should not be treated as prescriptive – apart from those elements still under contract.
CMAL wish to encourage suppliers to propose alternative solutions to their requirements.
Although a relatively small organisation, CMAL are responsible for a significant budget and their facilities and resources impact on the lives of many people daily. As such, they require Information Technology Communication Systems which are seamless, secure, functional and ultimately highly available.
It should be noted that this contract will be subject to annual renewal based on performance and/or best value reviews up to a maximum of four years.
No claim for loss of profit, direct or indirect, disruptions costs or loss/expense will be considered where the contract is not renewed at any point in time.
Scope of Work
All staff and contractors utilise the IT infrastructure hosted on premise at the Port Glasgow office. The IT infrastructure is based on a virtualised Microsoft Small Business Server 2008 solution which will be transitioned to server 2012 and Office 365 in the near future (the transition to Office 365 is beyond the scope of this tender).
Business systems include SharePoint and Access Dimensions.
CMAL have approximately 25 Desktop and Laptop computers are based on Microsoft Windows 7 or above, along with a number of Ipad and mobile devices.
A more detailed technical description of CMAL requirements will be made available to all parties who qualify for the invitation to tender stage.
Infrastructure and hosting environment
CMAL’s Server infrastructure is primarily based on Microsoft technologies, the production servers are virtualised across two Microsoft Windows Server 2012 Hyper V hosts.
The Servers are HP DL385 G7 Models and are hosted on site at the HQ in Port Glasgow. The server Hardware is now under extended access from a third party warranty supplier.
Active Directory, Email and File and Print services are currently provided by Microsoft SBS 2008, SBS also provides remote access to IT services.
Separate Virtual servers provide SQL, SharePoint, Finance applications and CCTV Systems/services.
The Anti-Virus solution is Trend Micro Worry-Free Business Security, additionally OpenDNS has been implemented and a management agent is deployed to PCs and Laptops.
CMAL are undergoing a separate project at present to evaluate the external hosting of the SharePoint environment. No other services are currently being hosted externally.
CMAL’s Key business applications include:
- Microsoft Office Professional 2010 Suite
- Microsoft Project
- Access Dimensions
- SharePoint (document management)
- Trend Micro Worry-Free Business Security Agent
- Auto Cad
- Sage Payroll
The successful supplier should take over the supply and management of all licensing as above, plus any additional requirements that arise.
Local Area Network and Internet connectivity Local Area Network
The current LAN includes a combination of managed and unmanaged switches as well as separate networks for voice and data. CMAL would prefer to adopt a sing