Gloucestershire County Council — Managed Print Service 2015-2020.
The Authority is tendering for a Managed Print Service (MPS). The MPS will be broken into 2 lots: the 1st is the provision of Multifunction Devices (MFDs) and printed document service to Shire Hall, outreach bases and libraries; the 2nd is a transactional printing/hybrid mail facility with an online self-service portal for a range of transactional documents, including those relating to pay, pensions and finance. Providers will be able to bid for either or both lots. The contract(s) will be for 5 years.
The Service Provider(s) will be expected to work with the Authority to continue to reduce print volume and other changes necessary in a dynamic working environment.
We expect potential suppliers to meet a number of minimum standards; these are detailed in the ITT. We advise all interested providers read the entire ITT (Parts A, B and C, ICT hosting questionnaire and the pricing spreadsheet) and all documents referenced or linked to within the ITT carefully, to inform themselves about the opportunity and whether they would be interested in submitting a response.
Updated Deadline for submitting a tender response: 23.1.2015 at 10:00.
Please log in to Procontract via www.supplyingthesouthwest.org.uk if you wish to register an interest in the opportunity and access the ITT Parts A, B and C. All questions related to this contract should be sent using the discussions function which will be available once you have logged in and registered your interest.
The contract is for a new release of a specific computer system (Source and Covert Authorities Management workflow product, current version 4.x) in use by UK Law Enforcement Agencies (LEAs), including Police Forces.
The additional functionality is required prior to 1.11.2017 to comply with the new Investigatory Powers Act 2016 (IP Act) and deliver new functionality to integrate with the Home Office Auto-Acquisition (AA) toolset.
The software update will require new code development, integration testing, live installation, user-training, new release support and maintenance (including production, disaster recovery and test environments and project management services. A single vendor, Equiniti Charter Limited, currently own, operate and support the Source and Covert Authorities Management workflow product.
Gloucestershire County Council is looking to renew its payment and merchant system with a fully PCI-DSS compliant solution(s) that allows GCC to be compliant, by de-scoping all activity for its 3 payment channels and also provides income management functionality.
GCC currently has three payment channels:
— Face to Face (card present);
— Telephone Order for two contact centres and various satellite offices (card not present);
— eCommerce web payments (card not present).
For these three payment channels, GCC is looking to initiate scope reduction activities to ensure that only systems and environments that are required to process, transmit or store card-holder data remain in PCI scope. Including:
— Face to Face: a PCI SSC validated Point-to-Point Encryption (P2PE) solution for both attended and unattended payments.
— Telephone: secure voice transaction solution and / or PCI-DSS compliant IVR solution.
— eCommerce: outsource all payments via a URL redirect when payment is taken.
The solution(s) must integrate fully with GCC's existing SAP financial system.
The solution(s) must interface with a number of business-specific systems to record the successful taking of the payment, e.g. registration services, music services, library management, and road safety course booking.
The solution(s) must take card payments for a wide range of GCC services (whether invoiced or not) via a range of credit and debit cards as well as contactless cards, Apple Pay, Android Pay or equivalents.
The solution(s) must be able to handle refunds.
The solution(s) must enable the assigning of payments to the relevant cost centres within the Council and full traceability of payment transactions back to GCC's financial ledgers.
The solution(s) must have the provision of management information about payments, including values, volumes, types and reasons etc.