Public tenders for environment in Coventry United Kingdom

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Cyber Synthetic Environment

University of Warwick | Published December 14, 2016
Winner
Broadberry Data Systems Ltd
cpvs
38000000, 31000000

Warwick Manufacturing Group has a requirement to purchase a Cyber Synthetic Environment for RAS Network Connectivity as specified in the attached Invitation to Tender (ITT) documentation.

Library Services and Security Support

University of Warwick | Published October 8, 2016
Winner
Corps Security (UK) Ltd
cpvs
79995000, 79990000, 79992000, 79993000, 79710000

The University of Warwick has a requirement to purchase Library services and the provision of security support to enable the operation of the Library to continue 24 x 7. Library services includes, but is not limited to, enquiry support, shelving and other collection activities, management of the main Library facility and environment management. The contract shall be for an initial period of 2 year(s) with an option to extend for up to a further 1 year.

Note: The University of Warwick is not a contracting authority for the purposes of the Public Contracts Regulations 2015 (as amended) and its procurement activities are not subject to the Public Contracts Regulations 2015 or the obligations under the European Public Procurement Directives, including the European Remedies Directive. Should the University advertise contracts in the Official Journal of the European Union, this is at the sole discretion of the University and is undertaken on a voluntary basis with no implied obligation to comply with the procurement legislation.

Cyber Synthetic Environment

The University of Warwick | Published October 20, 2016  -  Deadline November 16, 2016
cpvs
38000000

Warwick Manufacturing Group has a requirement to purchase a Cyber Synthetic Environment for RAS Network Connectivity as specified in the attached Invitation to Tender (ITT) documentation. In order to express interest in this opportunity please go to the University of Warwick In-Tend supplier portal (https://in-tendhost.co.uk/universityofwarwick). All queries must be sent via In-tend Correspondence and not directly to University staff. The University expressly reserves the rights: i) Not to award any contract as a result of this procurement process commenced by publication of this notice. ii) To make whatever changes it may see fit to the content and structure of the tendering competition. iii) To award (a) contract(s) in respect of any part(s) of the [services] covered by this notice; and iv) To award contract(s) in stages. Under no circumstances will the University be liable for any costs incurred by candidates. The University of Warwick is not a contracting authority for the purposes of the Public Contracts Regulations 2015 (as amended) and its procurement activities are not subject to the Public Contracts Regulations 2015 or the obligations under the European Public Procurement Directives, including the European Remedies Directive. Advertisement of any contract in the Official Journal of the European Union or Contracts Finder is at the sole discretion of the University and is undertaken on a voluntary basis with no implied obligation to comply with the procurement legislation.

Cyber Synthetic Environment

University of Warwick | Published October 26, 2016
cpvs
38000000, 31000000

Warwick Manufacturing Group has a requirement to purchase a Cyber Synthetic Environment for RAS Network Connectivity as specified in the attached Invitation to Tender (ITT) documentation.

In order to express interest in this opportunity please go to the University of Warwick In-Tend supplier portal (https://in-tendhost.co.uk/universityofwarwick). All queries must be sent via In-tend Correspondence and not directly to University staff.

The University expressly reserves the rights:

i) Not to award any contract as a result of this procurement process commenced by publication of this notice.

ii) To make whatever changes it may see fit to the content and structure of the tendering competition.

iii) To award (a) contract(s) in respect of any part(s) of the [services] covered by this notice; and

iv) To award contract(s) in stages.

Under no circumstances will the University be liable for any costs incurred by candidates.

The University of Warwick is not a contracting authority for the purposes of the Public Contracts Regulations 2015 (as amended) and its procurement activities are not subject to the Public Contracts Regulations 2015 or the obligations under the European Public Procurement Directives, including the European Remedies Directive. Advertisement of any contract in the Official Journal of the European Union or Contracts Finder is at the sole discretion of the University and is undertaken on a voluntary basis with no implied obligation to comply with the procurement legislation.

Library Services and Security Support

University of Warwick | Published July 8, 2016  -  Deadline August 2, 2016
cpvs
79995000, 79990000, 79992000, 79993000, 79710000

The University of Warwick has a requirement to purchase Library services and the provision of security support to enable the operation of the Library to continue 24 x 7. Library services includes, but is not limited to, enquiry support, shelving and other collection activities, management of the main Library facility and environment management. The contract shall be for an initial period of 2 year(s) with an option to extend for up to a further 1 year.

Interested Suppliers are invited to submit their bids based upon the information contained within the complete Invitation to Tender document set.

All interested Suppliers must provide their submissions via the University of Warwick's In-Tend procurement site www.in-tendhost.co.uk/universityofwarwick.

The University of Warwick is not a contracting authority for the purposes of the Public Contracts Regulations 2015 (as amended) and its procurement activities are not subject to the Public Contracts Regulations 2015 or the obligations under the European Public Procurement Directives, including the European Remedies Directive. Should the University advertise contracts in the Official Journal of the European Union, this is at the sole discretion of the University and is undertaken on a voluntary basis with no implied obligation to comply with the procurement legislation.

Library Services and Security Support

University of Warwick | Published July 8, 2016  -  Deadline August 1, 2016
cpvs
79995000, 79990000, 79992000, 79993000, 79710000

The University of Warwick has a requirement to purchase Library services and the provision of security support to enable the operation of the Library to continue 24 x 7. Library services includes, but is not limited to, enquiry support, shelving and other collection activities, management of the main Library facility and environment management. The contract shall be for an initial period of 2 year(s) with an option to extend for up to a further 1 year.

Interested Suppliers are invited to submit their bids based upon the information contained within the complete Invitation to Tender document set.

All interested Suppliers must provide their submissions via the University of Warwick's In-Tend procurement site www.in-tendhost.co.uk/universityofwarwick.

The University of Warwick is not a contracting authority for the purposes of the Public Contracts Regulations 2015 (as amended) and its procurement activities are not subject to the Public Contracts Regulations 2015 or the obligations under the European Public Procurement Directives, including the European Remedies Directive. Should the University advertise contracts in the Official Journal of the European Union, this is at the sole discretion of the University and is undertaken on a voluntary basis with no implied obligation to comply with the procurement legislation.

The supply of Maintenance, Repair and Operating Items.

Severn Trent Water Limited | Published November 17, 2015
Winner
Hayley Group Plc1257303, Brammer UK569290, Rexel UK Limited Trading as Newey and Eyre434724, RS Components Ltd1002091
cpvs
44000000, 31521000, 44520000, 44530000, 44165100, 31220000, 42677000, 33760000, 42651000, 44550000, 34928000, 44523300, 43830000, 44510000, 44114000, 44811000, 34927100, 31711100, 44440000, 44511000, 44512000, 31440000, 44321000, 33711900, 44425200, 44113000, 39830000, 43328100, 31681400, 42950000, 44514000, 44540000, 44167100, 34312500

The supply of Maintenance, Repair and Operating Items which includes all tools, materials and consumables (maintenance spares) supporting the maintenance and repair of assets in a variety of operational environments, required to cover the whole of the Severn Trent Water geographical area. Framework agreement with one or multiple operators. The framework may be awarded as individual lots or as a combination of lots. There will be 2 lots under this framework. Suppliers can bid for any lot. Severn Trent Water reserves the right to make a partial award/bundle lots as required. The duration of the framework will be for a maximum of 7 years comprising of an initial award of 2 years with an option to extend for a maximum of 5 years. Please note that suppliers must have the capability to deliver at least 60 % of Severn Trent Waters requirements for the lot/s bidding for, this will be assessed at PQQ stage.

Supply and installation of a 3D Immersive Virtual Reality Facility (Powerwall).

Coventry University | Published December 24, 2015  -  Deadline January 28, 2016
cpvs
32322000, 48500000, 72212520, 48520000, 72212500

Supported by the Coventry & Warwickshire Local Enterprise Partnership (LEP), Coventry University will be opening the National Transport Design Centre (NTDC) at its Technology Park in spring 2017. The centre will focus on design research, post-graduate education and industry engagement, both with Original Equipment Manufacturers (OEMs) in the transport sector (automotive, rail, marine and aerospace), suppliers in those sectors and potential new entrants. The facility will be equipped with industrial standard, state-of-the-art equipment, to ensure that NTDC can offer high quality design solutions, both physical and virtual, based on the outcomes of Coventry University's design research. One of the key facilities will be a 3D immersive VR environment, otherwise known generically as a ‘Powerwall’. This facility will provide the centre with the ability to display, interrogate and manipulate computer generated models in a virtual 3D environment. We have a budget of between GBP 150 000 and GBP 220 000 (excluding VAT). For this budget we require the supply, installation, training and an on-going warranty: to include a 1 year warranty, plus the option to extend annually for a further 2 years. We would also like the option to extend the warranty on an annual basis, for additional years. If additional funding becomes available, we may also wish to enhance the facility further. This contract has not been divided into lots due to the technical nature meaning we will require the same supplier who supplies the Powerwall, to also install and maintain this new facility.

Item Writing Framework for the Standards and Testing Agency (STA) from 2016.

Department for Education | Published October 3, 2015
cpvs
80000000

The Standards and Testing Agency (STA) is an executive agency of the Department for Education (DfE). The STA's main functions are to: — develop high quality and rigorous DfE tests and assessments in line with Ministerial policy; — undertake operational delivery of DfE tests and assessment (including printing, distribution, marking and data capture of tests as appropriate); and — support schools, test centres and other stakeholders to deliver DfE tests and assessments. STA is responsible for developing and delivering the national curriculum tests and assessments and ensuring their proper and safe production and administration. These assessments operate across Early Years Foundation Stage (EYFS) and key stages 1, 2 and 3 and are used by a wide range of maintained and other schools. STA is also responsible for developing and delivering Professional Skills Tests for prospective teachers. Further information about STA and the national curriculum tests and assessments can be found at www.education.gov.uk/assessments. Description of the contract. STA wish to establish an Item Writing Framework of suitably experienced suppliers to develop items (test questions) and mark schemes for a range of DfE assessments. STA plan to establish the framework agreement by April 2016 and it will operate for a maximum of four years. Currently, STA procures new items for key stage 1 and key stage 2 National Curriculum Tests (English reading; English grammar, punctuation and spelling; and mathematics at key stage 1. Those same subjects plus science at key stage 2), and items for the on-screen Professional Skills Tests for Prospective Teachers (for Literacy and Numeracy). As new items are required, suppliers on the framework will be invited to submit invitations to quote (ITQs) on a project by project basis to secure call-off contracts. The total value of the work over the maximum term of 4 years is expected to be between 500 000 GBP and 5 000 000 GBP Scheduled date for start of award procedures. The framework should be established in April 2016, with the first ITQs for work being published in late summer. The required services include (but are not limited to): General. — Project Management, — Management Information, — Security, — Equalities, — Business Continuity, — Financial Requirements, — Resources, — Quality Assurance, — Exit and Transition. Technical. — drafting items for DfE assessments. Each item or group of items is to be accompanied by an appropriate mark scheme, — informally trialling items with appropriate age range / ability groups to derive qualitative data on item performance, — reviewing, refining and amending the items as a result of informal trialling, expert review, or any other feedback provided by STA/DfE, — identifying applicable metadata for each item as defined in the specific work requests, — providing details of any third party copyright owners for any source material used within their items, — small-scale printing, — presentation of items in defined templates (DTP). Indicative key dates. Date Event 4.10.2015 Prior Information Notice (PIN) published. 20.10.2015 Supplier briefing to be held. The briefing will provide the opportunity for all to input to the specification in an open and safe environment which will encourage innovative thinking based on outcomes rather than inputs, and enable dialogue with potential suppliers to capture innovative ideas, ask and answer questions. 27.10.2015 Contract will be advertised in OJEU and Contracts Finder. 11.12.2015 Response to Tender to be submitted to DfE. 22.3.2016 Notification of framework to suppliers. 26.4.2016 Contract(s) award(s) and signatures. Disclaimers and conditions: No information contained on the DfE website, this notice or in any commu

Tribometer for material characterisation in high temperature environments and a Raman Spectrometer for Surface chemical Characterization and integration into other characterisation equipment.

The University of Warwick | Published October 13, 2015
Winner
RTEC-Instruments
cpvs
38000000, 38433000

The University of Warwick. Warwick Manufacturing Group, has a requirement for equipment to be used in the evaluation of surface treatments and coatings for high temperature tribological applications comprising of the following 2 lots: Lot 1 Tribometer; Lot 2 Raman Spectrometer. Please refer to http://in-tendhost.co.uk/universityofwarwick for further information. You will be able to download the full tender documents from this site. Any queries in relation to this requirement should be directed to the University of Warwick via the correspondence functionality of our e-tendering system. Failure to do so may result in queries being excluded from the procedure. This is an above EU threshold tender. All correspondence regarding this tender procedure should be made through the University of Warwick In-Tend system (https://in-tendhost.co.uk/universityofwarwick) via the ‘Correspondence’ functionality. Failure to do so may result in the correspondence being excluded from the tender procedure. After expressing an interest in this project you will be able to download the full tender document set within 24 hours. All bids must be received by 12:00, 6.7.2015.

Amplified ultrafast laser and optional parametric amplifiers CJ-07-15-PHY-ULTRAFASTLASER-JL.

The University of Warwick | Published October 9, 2015
Winner
Newport Spectra Physics Ltd
cpvs
38000000, 38636100

The University of Warwick, Physics Department, has a requirement for a state-of-the-art laser system, associated equipment and software for ultrafast spectroscopy. All of the equipment is to be provided with minimum technical anomalies and high accuracy, having a demonstrable track record of high performance and reliability within an academic environment. Please refer to http://in-tendhost.co.uk/universityofwarwick for further information. You will be able to download the full tender documents from this site. Any queries in relation to this requirement should be directed to the University of Warwick via the correspondence functionality of our e-tendering system. Failure to do so may result in queries being excluded from the procedure. This is an above EU threshold tender. All correspondence regarding this tender procedure should be made through the University of Warwick In-Tend system (https://in-tendhost.co.uk/universityofwarwick) via the ‘Correspondence’ functionality. Failure to do so may result in the correspondence being excluded from the tender procedure. After expressing an interest in this project you will be able to download the full tender document set within 24 hours. All bids must be received by midday 17.8.2015.

Warwick International Foundation Programme.

University of Warwick | Published August 5, 2015  -  Deadline August 31, 2015
cpvs
80000000, 80300000

This is an open tender procurement exercise on behalf of the University of Warwick for the Warwick Internal Foundation Programme provision for the period of 5 years (commencing September 2016). Students will follow a curriculum designed to prepare them for their future undergraduate studies. With an academic programme approved and owned by the University of Warwick, they will have full confidence in the rigor and applicability of their course. Our partner(s) will play a key role in curriculum development and review — by working directly with link academics to keep the course(s) fresh and relevant. Successful partners will be expected to provide: 1. A minimum of 27 hours per week of face-to-face teaching over a 25 week teaching programme (in addition to 5 weeks dedicated to final summative examinations and revision) 2. A broad range of approved modules from the fields of natural and social science and the humanities 3. A range of teaching methods, including lectures, seminars (in groups no larger than 15), tutorials (in groups 2-5) and one-to-one sessions 4. Laboratory based study where appropriate 5. Innovative teaching employing a range of pedagogical styles and modern ICT resources 6. A virtual learning environment 7. Utilisation of University of Warwick facilities, with at least 15 % of all teaching time spent at the University of Warwick with partner-provided tutors teaching on-site.

Amplified ultra-fast laser and optional parametric amplifiers CJ-07-PHY-ULTRAFASTLASER-JL.

The University of Warwick | Published July 21, 2015  -  Deadline August 17, 2015
cpvs
38000000, 38636100

The University of Warwick, Physics Department, has a requirement for a state-of-the-art laser system, associated equipment and software for ultra-fast spectroscopy. All of the equipment is to be provided with minimum technical anomalies and high accuracy, having a demonstrable track record of high performance and reliability within an academic environment. Please refer to http://in-tendhost.co.uk/universityofwarwick for further information. You will be able to download the full tender documents from this site. Any queries in relation to this requirement should be directed to the University of Warwick via the correspondence functionality of our e-tendering system. Failure to do so may result in queries being excluded from the procedure. This is an Above EU threshold tender. All correspondence regarding this tender procedure should be made through the University of Warwick In-Tend system (https://in-tendhost.co.uk/universityofwarwick) via the ‘Correspondence’ functionality. Failure to do so may result in the correspondence being excluded from the tender procedure. After expressing an interest in this project you will be able to download the full tender document set within 24 hours. All bids must be received by midday 17.8.2015.

PM-12-14 — Online Collab Environment Open Procedure.

University of Warwick | Published June 20, 2015
Winner
Blackboard International B.V
cpvs
48000000, 48190000, 48210000

The contract is for the provision and implementation of an Online Collaboration and Learning Environment system. The initial requirement is intended to be for Warwick Business School, Centre for Professional Education and Language Centre areas of the University, with potential further usage extended across IT Services and the wider University and or international collaborations as appropriate and subject to internal approval. It is anticipated that the contract will cover such aspects as (but not limited to) licence fees, ongoing support and maintenance and training and will be for 3 years with 2 further 12 months options to extend.

Tribometer for material characterisation in high temperature environments and a Raman Spectrometer for Surface chemical Characterization and integration into other characterisation equipment.

The University of Warwick | Published June 9, 2015  -  Deadline July 6, 2015
cpvs
38433000

The University of Warwick. Warwick Manufacturing Group, has a requirement for equipment to be used in the evaluation of surface treatments and coatings for high temperature tribological applications comprising of the following 2 lots: — Lot 1 Tribometer; — Lot 2 Raman Spectrometer. Please refer to http://in-tendhost.co.uk/universityofwarwick for further information. You will be able to download the full tender documents from this site. Any queries in relation to this requirement should be directed to the University of Warwick via the correspondence functionality of our e-tendering system. Failure to do so may result in queries being excluded from the procedure. This is an Above EU threshold tender. All correspondence regarding this tender procedure should be made through the University of Warwick In-Tend system (https://in-tendhost.co.uk/universityofwarwick) via the ‘Correspondence’ functionality. Failure to do so may result in the correspondence being excluded from the tender procedure. After expressing an interest in this project you will be able to download the full tender document set within 24 hours. All bids must be received by midday 6.7.2015.

Reception Baseline Assessment Quality Assurance.

Department for Education | Published March 25, 2015
cpvs
80100000

About STA. The Standards and Testing Agency (STA) is an executive agency of the Department for Education. The STA's main functions are to: — develop high quality and rigorous national curriculum tests and assessments in line with Ministerial policy; — undertake operational delivery of national curriculum tests and assessment (including printing, distribution, marking and data capture of tests as appropriate); — support schools and other stakeholders to deliver national curriculum tests and assessments; — support and implement arrangements for moderation of teacher assessment judgements. STA is responsible for developing and delivering the national curriculum tests and assessments and ensuring their proper and safe production and administration. These assessments operate across Early Years Foundation Stage (EYFS) and key stages 1, 2 and 3 and are used by a wide range of maintained and other schools. Further information about STA and the national curriculum tests and assessments can be found at www.education.gov.uk/assessments The Requirement. STA are looking to procure a supplier to work with us to determine appropriate models for assuring the national data from the reception baseline. Once models have been determined, STA will agree up to three approaches to be implemented by the supplier in small scale pilots during September/October 2015. The supplier will also be responsible for evaluating the approaches using evidence from the pilots with the aim of recommending an approach to be implemented from September 2016. Key Supplier Requirements: — Organisational capability and experience of designing and conducting quality assurance processes in an educational environment; — Proven experience in delivering a product to time and quality using an agreed methodology; — Ability to source and train appropriately qualified representatives; — Ability to collate and analyse data to evaluate options; — Based on evidence received make recommendations; — Ensure the security of information. Background. The DfE will use a new reception baseline assessment to capture the starting point from which the progress that schools make with their pupils will be measured. The content of the reception baseline will reflect the knowledge and understanding of children at the start of reception, and will be clearly linked to the learning and development requirements of the Early Years Foundation Stage and key stage 1 national curriculum in English and Mathematics. The reception baseline will be administered within the first half term of a pupil's entry to a reception class. Data from the reception baseline will be used to hold schools to account; it must therefore be valid and reliable. Although the reception baseline suppliers are undertaking some activities to quality assure the data they submit, their customer/supplier relationship with schools means that additional central quality assurance will be required. The reception baseline is a new assessment and the Department has not quality assured assessments of this nature before. As a result, we need to pilot and evaluate different approaches to see what works. Indicative Time-line Task Name Date. Contract Notice and Invitation to Tender Issued on Contracts Finder: 25.3.2015. Closing Date for Clarification Questions: 1.6.2015. Closing date for receipt of bids: 8.6.2015. Evaluate bids: 8.6.2015. Award Decision issued to bidders: 19.6.2015. 10-day Standstill period until: 29.6.2015. Start-up meeting / Contract Start: 1.7.2015.

Reception Baseline Assessments Quality Assurance (STA 0122).

Department for Education | Published March 31, 2015  -  Deadline June 8, 2015
cpvs
80000000

About STA. The Standards and Testing Agency (STA) is an executive agency of the Department for Education. The STA's main functions are to: — develop high quality and rigorous national curriculum tests and assessments in line with Ministerial policy, — undertake operational delivery of national curriculum tests and assessment (including printing, distribution, marking and data capture of tests as appropriate), — support schools and other stakeholders to deliver national curriculum tests and assessments, — support and implement arrangements for moderation of teacher assessment judgements. STA is responsible for developing and delivering the national curriculum tests and assessments and ensuring their proper and safe production and administration. These assessments operate across Early Years Foundation Stage (EYFS) and key stages 1, 2 and 3 and are used by a wide range of maintained and other schools. Further information about STA and the national curriculum tests and assessments can be found at www.education.gov.uk/assessments Background. The DfE will use a new reception baseline assessment to capture the starting point from which the progress that schools make with their pupils will be measured. The content of the reception baseline will reflect the knowledge and understanding of children at the start of reception, and will be clearly linked to the learning and development requirements of the Early Years Foundation Stage and key stage 1 national curriculum in English and Mathematics. The reception baseline will be administered within the first half term of a pupil's entry to a reception class. Data from the reception baseline will be used to hold schools to account; it must therefore be valid and reliable. Although the reception baseline suppliers are undertaking some activities to quality assure the data they submit, their customer/supplier relationship with schools means that additional central quality assurance will be required. The reception baseline is a new assessment and the Department has not quality assured assessments of this nature before. As a result, we need to pilot and evaluate different approaches to see what works. The Requirement. STA are looking to procure a supplier to work with us to determine appropriate models for assuring the national data from the reception baseline. Once models have been determined, STA will agree up to three approaches to be implemented by the supplier in small scale pilots during September/October 2015. The supplier will also be responsible for evaluating the approaches using evidence from the pilots with the aim of recommending an approach to be implemented from September 2016. Key Supplier Requirements: — organisational capability and experience of designing and conducting quality assurance processes in an educational environment, — proven experience in delivering a product to time and quality using an agreed methodology, — ability to source and train appropriately qualified representatives, — ability to collate and analyse data to evaluate options, — based on evidence received make recommendations, — ensure the security of information. The contract value is 250 000 GBP (excluding VAT) for the period 1.7.2015 to 31.1.2016. Should the Department implement the optional contract extension, the maximum whole life contract cost shall not exceed 400 000 GBP (excluding VAT). Please note that contract requirements will be subject to available financial resources, supplier performance and flexibility to meet changing demands.

PM-12-14-Online collab environment open procedure.

University of Warwick | Published December 20, 2014  -  Deadline February 10, 2015
cpvs
48000000, 48190000, 48210000

The contract is for the Provision and Implementation of an Online Collaboration and Learning Environment System. The tool is required to support the ongoing provision of high quality, leading edge teaching and collaboration. An integral part of the online environment is the opportunity to run synchronous and asynchronous sessions for students and/or staff. These can take the form of for example but not necessarily limited to; online tutorials, lectures, meetings, discussion forums as well as the use of voice tools. Usage is anticipated across undergraduate, postgraduate, staff, corporate and leisure levels, for full and part-time students and/or staff. The University does not intend to host the solution itself and is interested in supplier/externally hosted solutions.

PM-10-14-UNI-Online Collab Environment.

University of Warwick | Published October 25, 2014  -  Deadline November 24, 2014
cpvs
48000000, 48190000, 48210000

Tender for the Provision and Implementation of an Online Collaboration and Learning Environment System. The tool is required to support the ongoing provision of high quality, leading edge teaching and collaboration. An integral part of the online environment is the opportunity to run synchronous and asynchronous sessions for students and/or staff. These can take the form of for example but not necessarily limited to; online tutorials, lectures, meetings, discussion forums as well as the use of voice tools. Usage is anticipated across undergraduate, postgraduate, staff, corporate and leisure levels, for full and part-time students and/or staff. The University does not intent to host the solution itself and is interested in supplier / externally hosted solutions. Further details are available within the Pre-Qualification Questionnaire.

Customer care back office administration outsourcing.

Severn Trent Water Limited | Published October 1, 2014  -  Deadline October 27, 2014
cpvs
72312000, 79342300, 79571000, 72316000, 79342320

Business process outsourcing. Key requirements are: (1) Experienced in processes required to carry out back office administration on large volume customer accounts in a UK utilities/regulated environment. (2) Capacity to provide a service requiring c. 140 FTE processing operatives. (3) Experience of business process re-engineering to enable reduced outsourcing demand.
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