SBB wants to go strong profile as an organization that supports adequate customer groups. Features which are thereby involved, customer first, "outside-in" thinking, multiple channels. Adequate means for SBB at least service with modern digital tools from an integrated customer service process so that the palette for the customer is perfectly matched ( "blended services"). A new approach for SBB is to think more from a marketing-like strategies on customer contacts (eg structural analyzes customer behavior).
To the ambitions SBB good to support a CRM environment necessary. The current CRM environment can no longer make these ambitions. SBB has decided to replace it with a new CRM environment that can meet the trends for the coming years, the current environment.
Provision of a central workplace environment and manage the desktops of the RDW. Initial contract duration is four years, with possibility to extend 2 times with 2 years.
Delivery of a work setting and management for the purposes of the RDW. Tendering on the basis of best value methodology.
The LMS system should provide for:
- An environment in which individual employees can orient and subscribe to various external and internal (company) training, has access to e-learning tools, knowledge bases etc. So both external and internal open tenders in-company training;
- An administrative and planning functions;
- A personal file of the employee so that the activities can be well monitored as the manager of the employee;
- The ability of management reports;
- A workflow for both requests and billing;
- The possibility of making learning transparent;
- Link to the E-HRM system.
All this will be introduced in phases.
The learning management system is to be offered as a SaaS solution and requires no local installation (zero-footprint).
The number of employees will use the learning management system is about 1200.
The RDW intends to contract a supplier gifts (via a web environment appointed by him) offered to the authorized employee RDW, picking out gifts and facilitates it actually delivers on a location in the Netherlands. The RDW wants by September 2016 to have a framework agreement with one supplier.
Since the value of the service exceeds the threshold laid down in the Public Procurement Act 2012, the current contract can not be extended without more legitimate. For this reason, the RDW writes a European Public Procurement with the aim to conclude an agreement with one (1) organization that can deliver by 01.09.2016 gifts.
The agreement for the gifts has an initial term of one (1) year with possibility to extend for three (3) times one (1) year under the same terms and conditions.
The delivery of gifts to the RDW.
The IFV (HDP Sales) is looking for a contractor who performs the housing, hosting and technical management by HDP sales developed applications LCMS VR LCMS water, LCMS medicine, the supporting applications CGB and Geo4OOV and the physical and virtual infrastructure . The functional and application management performs HDP sales themselves. HDP sales this fills in the director's role.
seen from the growth of user groups and environments, HDP sales, the need to move to its own IT infrastructure with disproportionate meestijgt the deployment of infrastructure and applications with the number of environments and user groups. The user groups include the infrastructure and applications that make foreseeable and unforeseeable moments like this are for a 24/7 crisis organization.
HDP sales will take responsibility for the IT infrastructure and the HDP sales applications into their own hands and at the same time make use of the facilities which can provide a data center and can rely on the knowledge and expertise in the form of advice and management select contractor. This in a way that ownership of applications and data sets has secured its own IT infrastructure.
Further take from the functional and application management requirements and wish to environment variable such as security, performance and availability to balancing flexibility by application and / or environment.
Finally HDP has sales on the basis of several years of experience with the current contractor needs to perform with knowledge more control with respect to the hosting and management. So instead of conducting standard ICT building blocks to be much more decisive in terms of design and construction of the entire infrastructure and applications.
The market consultation is carried out with the main objective to collect information as input for decision-making about starting a European tender for the home delivery of the license card.
RDW publish market consultation on the procurement platform www.negometrix.com and public national publication site www.tenderned.nl This publication invites the RDW you to give input to this market consultation.
RDW determines whether the results of this market consultation be used as input for the European tender.
The Road Transport (hereinafter RDW) is an independent administrative body in the Netherlands, including the task of "the issue of license cards." After issuing the municipalities currently responsible for issuing the driving license cards to the license holder.
The Ministry of Infrastructure and the Environment of the Netherlands is exploring, in addition to the current agreements between I & M and municipalities for home delivery, the RDW to award the contract to directly deliver the driving license cards on a specified by the license holder (home) address. The decision on this is expected in the spring of 2017. The RDW wants to gather requirements to efficiently address this distribution process of license cards without compromising the safety and reliable identification of the license holder. It opted for a public market consultation.