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Software maintenance and repair services

Métropole de Lyon | Published November 18, 2016  -  Deadline January 9, 2017

These are the following services:

- Management of infrastructure developments: renewal, deployment, technical studies, removals, Cablesystems

- Maintenance of workstations, telephones, peripherals and associated software

- Realization of repairs to the office software installed on user workstations

- Management of equipment maintenance

- Operating equipment

- inventory management

- Updating the IT asset management tool

- Providing expertise in desktop environment

- Advanced Technical Support.

The scope relates to 7500 workstations Metropolis agents, 750 smartphones, the 7000 phones, the 700 printers and peripherals (printers, tablets ...) and 8000 workstations and 2000 tablets and devices installed in the colleges of the metropolis.

Providing Third Proximity Maintenance includes all of the following benefits:

- Management of infrastructure developments: renewal, deployment, technical studies, removals, Cablesystems

- Maintenance of workstations, telephones, peripherals and associated software

- Realization of repairs to the office software installed on user workstations

- Management of equipment maintenance

- Operating equipment

- inventory management

- Updating the IT asset management tool

- Providing expertise in desktop environment

- Advanced Technical Support.

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