The be tendered performance mainly comprises the delivery, installation, setting up and operating service network enabled printers, multifunction systems (MFS) and production machines (printing lines) with copy, print, scan and fax capabilities in leasing model incl. Full-service benefits to safeguard a constant availability and usability for users and staff of the managing bodies.
This includes the following services:
- Supply, delivery, installation and operation of the contracted service equipment including integration into the network environment, instruction / training and documentation;.
- Delivery of all necessary consumables (toner, drums, staples etc.), but without paper, cardboard, foils, labels;
- Troubleshooting and failures within defined reaction / recovery times;
- Maintenance (inspection, servicing, maintenance and repair and overhaul services);
- Upgrading, exchange or replacement and withdrawal no longer functional devices;
- Dismantling and withdrawal of equipment delivered by the end of the contract period.