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Helpdesk and support services

Norddeutscher Rundfunk | Published January 12, 2017  -  Deadline February 10, 2017

The tender subject includes per lot (lot 1: service desk, support in Hamburg, Los

2: Service Desk, Support at the location of Lower Saxony, Schleswig-Holstein and Mecklenburg-Western Pomerania,

Lot 3: system support ARD and NDR Currently a framework agreement with a contractor for self

These include services for service desk,

Installation, testing, servicing, maintenance and repair of ITGeräten and so-called service recipients

TV, radio receiver) as well as stationary and mobile Telekommunkationsendgeräten

(Mobile phones, smartphones, tablets, etc.) in accordance with the guidelines and standards of the NDR.

Furthermore, removals are organized and conducted, carried out projects independently or

supports and the operational availability of hardware and software components as well as adjustments ensure

be performed on the NDR environment.

These include services for service desk,

Installation, testing, servicing, maintenance and repair of ITGeräten and so-called service recipients

TV, radio receiver) as well as stationary and mobile Telekommunkationsendgeräten

(Mobile phones, smartphones, tablets, etc.) in accordance with the guidelines and standards of the NDR.

Furthermore, removals are organized and druchgeführt, carried out projects independently or

supports and the operational availability of hardware and software components as well as adjustments ensure

be performed on the NDR environment.

These include services for service desk,

Installation, testing, servicing, maintenance and repair of ITGeräten and so-called service recipients

TV, radio receiver) as well as stationary and mobile Telekommunkationsendgeräten

(Mobile phones, smartphones, tablets, etc.) in accordance with the guidelines and standards of the NDR.

Furthermore, removals are organized and conducted, carried out projects independently or

supports and the operational availability of hardware and software components as well as adjustments ensure

be performed on the NDR environment.

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