Providing services for integrated economic information system Diamo, SP (IEIS-diamine) - JŘBU
DIAMO, státní podnik | Published April 3, 2015
The subject of performance of this contract are: 1) services consisting of: As part of the Support Services will operate the system, providing the following services: i) services to ensure the quality of the Support Services IEIS-diamine operation and management of supply; ii) Support Services operation system IEIS-diamine - a flat rate services (Legislative patch modules HR_PA, HR-PD, proactive monitoring and expert SAP environment monitoring); iii) Support Services operation system IEIS-Diamo - Ordered Services (operational services - base consulting, application services, support key users and IT specialists as providing telephone consultations, legislative patches other modules, consulting services, having the character of providing knowledge in the field of IT , services, implementation of software updates, hardware products IEIS-diamine, services, implementation of software updates software products for IEIS-diamine); b) providing the fulfillment of the license type for backup software products, including maintenance ("License SW backup products, including maintenance"); c) systemic support IEIS-diamine (hereinafter the "System Support"); d) post-warranty service HW Infrastructure (hereinafter referred to as "Post Warranty HW infrastructure"); e) maintenance of software products (hereinafter "SW Maintenance Products"), including: i) Maintenance Enterprise Support SAP software products and Oracle Database, and ii) maintenance services ARIS software products; f) activities associated with the final termination of the provision of services under this Contract (hereinafter the "exit Services"), (collectively, the Support Services operation systems, licenses software products for backup, including maintenance, system support, customer service infrastructure HW, SW Maintenance Products and Services exit as the "Services"). 2) Single-supply operation for HW IEIS-diamine (hereinafter "Delivery HW"). (Services and Supply HW hereinafter jointly referred to as "performance").