Public tenders for environment in Tirana Albania

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Technical assistance to the Albanian Government to promote a more enabling environment for civil society development

Den Europæiske Union | Published April 29, 2016  -  Deadline May 30, 2016
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Technical assistance to the Albanian Government to promote a more enabling environment for civil society development

Technical assistance to the Albanian Government to promote a more enabling environment for civil society development

Den Europæiske Union | Published December 16, 2015  -  Deadline December 31, 2015
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Technical assistance to the Albanian Government to promote a more enabling environment for civil society development

Technical assistance to the Albanian Government to promote a more enabling environment for civil society development

Den Europæiske Union | Published April 25, 2017
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75130000

Technical assistance to the Albanian Government to promote a more enabling environment for civil society development

IPA — Technical assistance to the Albanian Government to promote a more enabling environment for civil society development

Den Europæiske Union | Published March 11, 2016
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IPA — Technical assistance to the Albanian Government to promote a more enabling environment for civil society development

Technical assistance for institution building of the Ministry of Environment in enforcing environmental and climate ‘acquis’

Den Europæiske Union | Published July 21, 2015
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Technical assistance for institution building of the Ministry of Environment in enforcing environmental and climate ‘acquis’

Technical assistance to the Albanian Government to promote a more enabling environment for civil society development

Den Europæiske Union | Published March 5, 2015
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Technical assistance to the Albanian Government to promote a more enabling environment for civil society development

Technical assistance to the Albanian Government to promote a more enabling environment for civil society development

Den Europæiske Union | Published May 19, 2015  -  Deadline June 19, 2015
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Technical assistance to the Albanian Government to promote a more enabling environment for civil society development

ENVIRONMENTAL SERVICES PROJECT - P130492

Ministry of Environment | Published October 1, 2015  -  Deadline October 19, 2015
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Quality Control Of First Registration Of Forests And Pastures In Albania REQUEST FOR EXPRESSIONS OF INTEREST ALBANIA ENVIRONMENTAL SERVICESPROJECT P130492 Assignment Title: QUALITY CONTROL OF FIRST REGISTRATION OFFORESTS AND PASTURES INALBANIA Reference No.:ESP-CS-QCBS-4 The Republic of Albania has received financing in the amount of US$ 23 million equivalent from the World Bank toward the costof the Environmental Services Project, and intends to apply part of the proceeds for consulting services.The project is jointly financed by the Global Environment Facility(GEF) and Swedish Government and it includes the followingcomponents: Component 1- Strengthening Institutional Capacity to improve environmental services from integrated landscape management.The component aims to build a stable institutional environment that facilitates sustainable upland management, therebyimprovingenvironmental service provision. Component 2- Planning and Provision of IPARD like Grants to improve land management The component aims to increase the provision ofenvironment services to downstream beneficiaries and society as a whole, whilst increasing the return and livelihood opportunitiesto the owners/users/managers ofthe land through improving forest, pasture and micro-catchment management. Component 3- Introducing Payments for Environmental Services The component will help establish financing mechanismsto reduce land degradation and support sustainable livelihoods through provision of and compensation for environmental services. Component 4-Supporting Project Implementation The objective of the component is to support the MOEto carry out mainstreamed project implementation and overall coordination according to agreed arrangements. Under the Component 1of the project, it is planed the first registration of forests and pastures that are transferredto the ownership of LocalGovernment Units (LGU). Ministry of Environment (MOE) will be the lead Implementing Agency for thisactivity, supported by Immovable Property Registration Office (IPRO) for the registration of the forest and pasture type ofimmovable properties. TheMinistry of Environment in collaboration with IPRO is seeking to hirea qualified and experienced consultant tosupervise the work process and the products of the First Registration of Forests and Pastures. TheSupervisor, acting for and on behalf of Central Immovable PropertyRegistration Office (CIPRO)will monitor and control the quality of the first registration product on a Cadastral Zone bases. The First Registration Supervision Consultant will calculate and certify the Bills ofQuantities (BoQ) for the volume of work realized by the Contractor for each Cadastral Zone. This calculation is to bebased on theBoQ Items included in the First Registration Contracts. The specific objectives of this consulting service are: i.         Monitor and control the first registration process, the activities and products of the first and second phase,according to the schedule and work plan of the first registration activities approved by the Employer. Monthly supervision plansshall be alsoprovided and approved by the Employer. ii.         Provide the First Quality Control Reports within 15 working days from the delivery of the first registration productof the both phases, in accordance with the procedures establishedin "First Registration Control Procedures". The number of theproperties, which should be controlled in a cadastral zone, should be 5 % of the properties by CIPRO/Supervisor and 5% of theproperties by LIPRO, but in any case, not less than 10 properties for each CZ. In case deficiencies and mistakes are identified during the First Quality Control of thefirst and second phase product, a second quality control shall be conducted for the corrected products. The Second Quality ControlReports will be provided within 10 working days from the delivery of the corrected first registration product of the both phases,in accordance with the forms established in "First Registration Control Procedures". The Supervisors should control if the errorsascertained by the First Control are corrected and must control other 5 % of all properties within a cadastral zone.Report for BoQ calculation for each CZ in eachphase.Provide monthly reports with evidence of controlled productsaccording to CZ, timing forthe control of each product, used resources for the control, conclusion andrecommendations. The assignment will be implemented over 15 month period andits cost is estimatedat Euro 215,000. The Ministry of Environment now inviteseligible consulting firms ("Consultants")to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating thatthey have the requiredqualifications and relevant experience in carrying out the supervision assignment. They should provide informationdemonstrating that they are qualified for the assignment as follows: ·      Descriptionof the profile of the company; background and personnel (20 points); ·      Description of previous experience in supporting the Quality Controlwith advance automated procedures developed by the consultant (30 points) ·      Descriptionof most relevant and similar work/assignments, demonstrating appropriate skills in mapping,cadaster, quality control in the field of cadaster and land registration,  (Provideinformation related to completed and/or on-going assignments: name of the assignment/project, source of funding, cost, duration,role as sole partner and/or member of JV) (40 points); ·      Experience in the region or similar countries in similar assignments  (10 points) The attention of interested Consultants isdrawn to paragraph 1.9 of the World Bank's Guidelines: Selection andEmployment of Consultants under IBRD Loans and IDA Credits & Grants by World Bank Borrowers (January 2011edition)("Consultant Guidelines"), setting forth the World Bank's policy on conflict of interest. Consultants may associate with other firms inthe form of a joint venture or a sub-consultancy to enhance their qualifications. A Consultant will be selected in accordancewith the Quality and Cost Based Selection (QCBS) method set out in the Consultant Guidelines. Further information can be obtained at theaddress below during officehours: 09:00 to 16:00 hour. Expressions of interest must be delivered ina written form to the address below in person, or by mail, or by e-mail by October 19, 2015. Ardiana Sokoli Director of European Integration and Projects Ministry of Environment Address: Blvd. Zhan D'Ark, ish godina ATSH, Tirana, Albania Tel: +355 42259900 Email: ardiana.sokoli@moe.gov.al; Cc: Erion Istrefi, Project Coordinator Email: erion.istrefi@yahoo.com

ENVIRONMENTAL SERVICES PROJECT - P130492

Ministry of Environment, Director of European Integration and Projects | Published September 6, 2016  -  Deadline September 23, 2016
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Supporting Development Of Local Action Groups In Albania (leader Approach) REQUEST FOR EXPRESSIONS OF INTEREST ALBANIA ENVIRONMENTAL SERVICESPROJECT P150450 STF 18238 Assignment Title:        Supporting Developmentof Local Action Groups in Albania (LEADERApproach) Reference No.:           ESP-CS-QCBS-9 The Republic of Albania has received financing in the amount of US$ 23 million equivalent from the World Bank toward the costof the Environmental Services Project, and intends to apply part of the proceeds for consulting services.The project is jointly financed by the Global Environment Facility(GEF) and Swedish Government and it includes the followingcomponents: Component 1- Strengthening Institutional Capacity to improve environmental services from integrated landscape management.The component aims to build a stable institutional environment that facilitates sustainable upland management, therebyimprovingenvironmental service provision. Component 2- Planning and Provision of IPARD like Grants to improve land management The component aims to increase the provision ofenvironment services to downstream beneficiaries and society as a whole, whilst increasing the return and livelihood opportunitiesto the owners/users/managers ofthe land through improving forest, pasture and micro-catchment management. Component 3- Introducing Payments for Environmental Services The component will help establish financing mechanismsto reduce land degradation and support sustainable livelihoods through provision of and compensation for environmental services. Component 4-Supporting Project Implementation The objective of the component is to support the MOEto carry out mainstreamed project implementation and overall coordination according to agreed arrangements. Albania has been making a real progress in social, economic and environment development over the last 20 years;however the rural areas are facing with the acute social, economic and environmental issues affectingquality of life of ruralpopulation. Decreasing and ageing population, low incomes of rural families depending on small-scale farming and forestry,unsustainable management of natural resource, lacking of diversification of rural economy, and underdeveloped infrastructuredeepenthe problems of the rural areas and increase the poverty and social exclusion. As the national, regional and local government policies are not often capable to tackle withthese problems,the involvement of the local community into the decision-making can assist in changing the situation. The EU memberstates apply LEADER approach for tackling the similar rural problems and increasing the quality of life in rural areas anddiversification of rural economy. The LEADER is an instrument where three key sectors ? public, private and NGO ? work in apartnership for increasing the quality of life and rurallivelihoods through involvement of local community into the all stages ofthe area development - from the needs analysis and decision making to the action implementation. Although some LEADER type initiatives in Albania have been experienced already; the completeapproach was never implemented. TheEnvironmental Services Project (ESP) will support the development of Local Action Groups in three selected areas.Preferably the LAGs couldbe formed at municipality level with the population of 10-50 thousands. It is not necessary to follow theadministrational borders but their territory cannot overlap. In order to save the time and use the experience and skills built byother donor projects, the pilot LAGs can beformed on the bases of the LAG type organizations established by SNV,MADA and Oxfam orat least some persons from those LAG type organizations could be involved into the pilot LAGs in order to use the capacities buildand experience gained through the previous LEADER type initiatives in Albania. Training is an integral part of theconsultancy. The main objective of this assignment is to establish and make operational a prototype LAGsfor ensuring sustainable management of natural resources and development of rural areas. To achieve this objective, the projectwill commission an international consulting company tosupport the MoE to develop three pilot LAGs. The specific objectives of this consulting service are: (i)    Provision ofsupport to rural communities inincreasing their quality of life and improving sustainability of natural resources through localinitiatives supported by the local development strategies; (ii)  Building of community andrural development capacities; (iii)         Building of policy dialogue for preserving natural resources, provision ofenvironmental services; (iv) Ensuring sustainable development of rural areas in Albania and integrated multi-sectorial approach to regionaldevelopment; (v)  Contributing to poverty reduction; The assignment will be implemented over 24 month period andthe estimated cost amounts at Euro 300,000. The Ministry of Environment now inviteseligible consulting firms ("Consultants")to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating thatthey have the requiredqualifications and relevant experience in carrying out forests inventory assignments. They should provide informationdemonstrating that they are qualified for the assignment as follows: ·      Descriptionof the profile of the company; background and personnel, (30points); ·      Descriptionof most relevant and similar work/assignments (max. up to 10), demonstrating appropriateskills in rural development, community development, preferably with LEADER programs. (Provide information related to completed and/or on-going assignments: nameof the assignment/project, source of funding, cost, duration, role as sole partner and/or member of JV) (50 points); ·      Experience in the country and/or similar countries in similar assignments (20points). The attention of interested Consultants isdrawn to paragraph 1.9 of the World Bank's Guidelines: Selection andEmployment of Consultants under IBRD Loans and IDA Credits & Grants by World Bank Borrowers (January 2011edition)("Consultant Guidelines"), setting forth the World Bank's policy on conflict of interest. Consultants may associate with other firms inthe form of a joint venture or a sub-consultancy to enhance their qualifications. A Consultant will be selected in accordancewith the Quality and Cost Based Selection (QCBS) method set out in the Consultant Guidelines. Further information can be obtained at theaddress below during officehours: 09:00 to 16:00 hour. Expressions of interest must be delivered ina written form to the address below in person, or by mail, or by e-mail by September 23, 2016. Ardiana Sokoli Director of European Integration and Projects Ministry of Environment Address: Blvd. Zhan D'Ark, No. 23, Tirana, Albania Tel: +355 42259900 Email: ardiana.sokoli@moe.gov.al; Cc: Erion Istrefi, Project Coordinator Email: erion.istrefi@yahoo.com

ENVIRONMENTAL SERVICES - P128412

Director of European Integration and Projects, Ministry of Environment | Published September 27, 2016  -  Deadline October 14, 2016
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Payments For Environmental Services / Scoping Study Of The Potential For Carbon Payments REQUEST FOR EXPRESSIONS OF INTEREST ALBANIA ENVIRONMENTAL SERVICESPROJECT Project Id.: P128412 Grant No:. TF 017364 Assignment Title:      Payments for Environmental Services / Scoping Study of the Potential for Carbon Payments Reference No.:ESP-CS-IC-18.1 TheGovernment of Albania has received a loan of International Bank for Reconstruction and Development (IBRD) whichprovides EUR 7,693,000; a grant from the Swedish Government EUR 7,692,000 and a grant from the Global Environmental Facility (GEF)EUR 2,215,000, to finance the Environmental Services Project (ESP). The International Bank for Reconstruction and Development("World Bank") is acting as administrator of the amount provided. The Ministry of Environment (MoE) has overall responsibility forthe Project, and the Directorate of Integration and ProjectCoordination is responsible for the implementation of the Projectthrough its Project Management Team (PMT). TheESP project has the following components: Component 1- StrengtheningInstitutional Capacity to improve environmental services from integrated landscape management. The component aims to build a stable institutional environmentthat facilitates sustainable upland management, thereby improving environmental service provision. Component 2- Planning andProvision of IPARD like Grants toimprove land management The component aims to increase the provision of environment services to downstreambeneficiaries and society as a whole, whilst increasing the return and livelihood opportunities to the owners/users/managers of theland through improving forest, pasture and micro-catchment management. Component 3- IntroducingPayments for Environmental Services The component will help establish financing mechanisms to reduce land degradationand support sustainable livelihoods through provision of and compensation for environmental services. Component 4-Supporting ProjectImplementation The objective of the component is to support the MOE to carry out mainstreamedproject implementation and overall coordination according to agreed arrangements. These Terms of Reference serve to define the responsibilities, tasks and qualifications required for an individualconsultant that will undertake a study on scoping of the potential for carbon payments. Component 3 of the ESP is designed to encourage the paymentsfor some of the environmental services providedby the improved management by the traditional users of the Albanian upland areas bythose that benefit from these services. The continuation and extension of the improved management of degraded forest, pastureandabandoned land will sequester carbon through the afforestation ofbare lands, improved forest management, and improved landscapemanagement in areas where more sustainable activities will be undertaken. Unfortunately, since the previous successful partnership with the BioCarbon fund, thefunds managed by theWorld Bank would for a number of reasons find it difficult to purchase emission reductions from Albania goingforward. The scope of this consultancy therefore is to assess the potential for carbon payments forimproved management of areascovered by municipal forest and pasture management plans and municipal micro-catchment plans. Theobjective of this assignment is to assess the feasibility of, and to identify potential purchasers for, the sale ofsequestered carbon and emission reductions (in boththe CDM regulated and voluntary markets) resulting through the bettermanagementof forest, pasture and micro-catchments. Thework will include: assess the feasibility and potential of carbonsequestration/emission reduction activitiesincluded in the  municipal forest and pasture management plans (MFPMPs) and  municipal micro-catchment plans (MMCPs) for inclusion in future emission reduction purchaseagreements, based on voluntary or regulated standards;make general, best estimate projections of theamount of sequestered carbon that maypotentially be sold and the likely revenue from the activities identified under i) above, for both regulated and voluntarymarkets;recommend how the proposed activities can be optimized to both increase the carbonsequestered/emissions reduced andthe potential marketability increased;recommend the most appropriate methodologies by product and market to validate, measure andverify the emission reductions to be followed, and also the appropriate validation / verification schemes that may bechosen;based on iii) above, prepare a detailed, time bound and costed action plan, clearlyidentifying the actions requiredby the different stakeholders, to facilitate the sale of carbon sequestered from ESP supportedactivities;investigate the current and predicted carbon markets for the sale of sequestered carbon fromESP supported activities; recommend how potential buyers can be identified and the steps needed to enter into purchaseagreements and the identify specific potential buyers; The assignment will be implemented over 3 month period andthe estimated number of working days is 30 (man days). The Ministry of Environment now inviteseligible individual consultants("Consultants") to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating thatthey have the requiredqualifications and relevant experience in carrying out this type of assignment. They should provide information (CV andcover letter) demonstrating that they are qualified for the assignment as follows: Ø Educated to. MSc. Level or above; (30points) Ø Have at least5 years post graduateexperience in forest measurement, natural resource management, natural resource economics or related fields; (30points) Ø Have at least 5years work experience ofboth the assessment of carbon sequestration (preferably for the voluntary markets), and in the marketing and sale of carbon credits(40 points). The attention of interested Consultants isdrawn to paragraph 1.9 of the World Bank's Guidelines: Selection andEmployment of Consultants under IBRD Loans and IDA Credits & Grants by World Bank Borrowers (January 2011edition)("Consultant Guidelines"), setting forth the World Bank's policy on conflict of interest. A Consultant will be selected in accordancewith the Individual Consultants Based Selection (IC) method set out in the Consultant Guidelines. Further information can be obtained at theaddress below during officehours: 09:00 to 16:00 hour. Expressions of interest must be delivered ina written form to the address below in person, or by mail, or by e-mail by October 14, 2016. Ardiana Sokoli Director of European Integration and Projects Ministry of Environment Address: Blvd. Zhan D'Ark, No.23,Tirana, Albania Tel: +355 42259900 Email: ardiana.sokoli@moe.gov.al; Cc: Erion Istrefi, Project Coordinator Email: erion.istrefi@yahoo.com

ENVIRONMENTAL SERVICES PROJECT - P130492

Director of European Integration and Projects | Published September 29, 2015  -  Deadline October 19, 2015
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Individual International Consultant ? Albanian Forest Information System Design And Quality Assurance REQUEST FOR EXPRESSIONS OF INTEREST ALBANIA ENVIRONMENTAL SERVICESPROJECT P130492 Assignment Title: Individual International Consultant ? Albanian ForestInformation System Design and Quality Assurance Reference No.:ESP-CS-IC-12 The Republic of Albania has received financing in the amount of US$ 23 million equivalent from the World Bank toward the costof the Environmental Services Project, and intends to apply part of the proceeds for consulting services.The project is jointly financed by theGlobal Environment Facility (GEF) and Swedish Government and it includes the followingcomponents: Component 1- Strengthening Institutional Capacity to improve environmental services from integrated landscape management.The component aims to build a stable institutional environment that facilitates sustainable upland management, therebyimprovingenvironmental service provision. Component 2- Planning and Provision of IPARD like Grants to improve land management The component aims to increase the provision ofenvironment services to downstream beneficiaries and society as a whole, whilst increasing the return and livelihood opportunitiesto the owners/users/managers ofthe land through improving forest, pasture and micro-catchment management. Component 3- Introducing Payments for Environmental Services The component will help establish financing mechanismsto reduce land degradation and support sustainable livelihoods through provision of and compensation for environmental services. Component 4-Supporting Project Implementation The objective of the component is to support the MOEto carry out mainstreamed project implementation and overall coordination according to agreed arrangements. The Project will establish the Albanian ForestInformation System (AlFIS) at the forestry sector. The system will capture information on forests and pastures under all types ofownership.  So far the collection, recording and storing of forest and pastures datahas been irregular. Various organization and projects have collected, stored and reported forestry data as designed in eachindividual project or organization. Much of the data is stored in individual computers, CD-ROMs, and even in paper files. The goalis to createa permanent (not a project based) system for recording and reporting forest and pasture information and avoidingduplication of work. The system establishment is a four-stage process: 1)Planning and design; 2) Programming and installation, 3) Implementation and 4) System quality assurance. The Project will commission an international consultant to plan and design thesystem with the AlFIS management team. The overall objective of the consultancy is to support the forestry sector to complete theplanning and design stage as well as monitor the implementation phase and quality assurance of the System. Theassignment is estimated to include 10 working months over a period of 3 years of which 7 to 8 monthsfor the system design and 1 to 2months for the project management during the programming and installation. The Ministry of Environment now invites eligible individual consultants to indicate their interest in providingthe Services. Interested Consultants should provide information demonstrating that they have the required qualifications andrelevant experience to perform the Services as follows: ·         At least 5 years of experience in software programming, system engineering orrelated field (20 points); ·         Experience of design and maintenance of databases (20 points); ·         Experience in developing databases and web based applications for publicinstitutions and enterprises (20 points); ·         Experience in design and development of software based onfree open sourcesoftware (20 points); ·         Good analytical skills (10 points); ·         Knowledge of forestry and pasture land management would be an asset (10points). The attention of interested Consultants is drawn toparagraph 1.9 of the World Bank's Guidelines: Selection and Employment of Consultants underIBRD Loans and IDA Credits & Grants by World Bank Borrowers (January 2011 edition) ("Consultant Guidelines"), setting forththe World Bank's policy on conflictof interest. A Consultant will be selected in accordance with theIndividual Consultants Selection (IC) method set out in the Consultant Guidelines. Further information can be obtained at the addressbelow during officehours: 09:00 to 16:00hour. Expressions of interest must be delivered in a writtenform to the address below in person, or by mail, or by e-mail by October 19, 2015. ArdianaSokoli Director of European Integration and Projects Ministry of Environment Adress: Blvd"Zhan D'Ark", ish godinaATSH, Tirana, Albania Tel: +355 4 2259900 Email: ardiana.sokoli@moe.gov.al; Cc: ErionIstrefi, Project Coordinator Email: erion.istrefi@yahoo.com

ENVIRONMENTAL SERVICES PROJECT - P130492

Director of European Integration and Projects, Ministry of Environment | Published November 4, 2014
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General Procurement Notice GENERAL PROCUREMENT NOTICE REPUBLIC OF ALBANIA ENVIRONMENTAL SERVICES PROJECT GENERAL PROCUREMENTNOTICE Loan No./GrantNo. Project ID No.P130492 The Republic of Albania has received financing in the amount of US$ 23,205 equivalent from the World Bank toward the cost ofthe Environmental Services Project, and it intends to apply part of the proceeds to payments for goods, works, related services andconsulting services to be procured under this project. This project will be jointly financed by the Global Environment Facility (GEF) and SwedishGovernment. The project will include the followingcomponents: Component 1-Strengthening Institutional Capacity to improve environmental services from integrated landscapemanagement The component aims to build a stableinstitutional environment that facilitates sustainable upland management, thereby improving environmental service provision.Consultants will be hired using QCBS, CQ and IC to support the development of a National Forest Inventory  (NFI) and further strengthen national forest sector institutions by registering land ownership and by supportingimplementation of the institutional reform and development agenda within the MOE Directorate of Forest, the National EnvironmentAgency (NEA), Regional Forestry Directorates (FRD) and District Forest Offices (DFO) and providing assistance and further legal gapanalysis ofregulations and guidelines. Goods and non-consulting services will beprocured using ICB, NCB and Shopping. Component 2- Planning and Provision of IPARD like Grants to improve land management The component aims to increase the provisionof environment servicesto downstream beneficiaries and society as a whole, whilst increasingthe return and livelihood opportunitiesto the owners/users/managers of the land through improving forest, pasture and micro-catchment management. Consultants will behired using CQ and IC to support (i) Preparation of Communal Micro-Catchment Plans (CMCMPs), including the upgrading of Forest andPastures Management Plans (CFPMCs) into CMCMPs, (ii) Provision of IPARD like grants to finance implementation of CFPMPs and CMCMPsand improve land use management practices and provide targetcommunities and farmers with alternative livelihood opportunitiesandincome, (iii) Strengthening the capacity of ARDA, technical bodies and applicants through the training of DFO forest and pastureextension service staff. Component 3-Introducing Payments for Environmental Services The component will help establish financingmechanisms to reduce land degradation and support sustainable livelihoods through provision ofand compensation for environmentalservices. Consultants will be hired using QCBS, CQ andIC to support (i) Development of Carbon Projects, through baseline analysis, reviews of methodologies, approaches and standards, abuyer scooping study, a project design document, and Monitoring, Reporting and Verification (MRV) systems designed to quantifycarbon sequestered by the project activities,(ii) Development of Payments Mechanism for Watershed Services to explore mechanismdesigns for both public and private payment schemes, (iii)  Piloting of Payments forWatershed Services Component4-Supporting Project Implementation The objective of the component is to supportthe MOE to carry out mainstreamed project implementation and overall coordination according to agreed arrangements. Consultants will be hired using CQ and IC tosupport the establishment of a MIS to efficientlytrack Project activities, measure intermediate outcomes, procurement and other inputs, financing, documents, schedules ofimplementation, risks and assumptions, and corrective actions. Procurement of contracts financed by the WorldBank will be conducted through the procedures as specified in the World Bank's Guidelines:Procurement of Goods, Works, and Non-Consulting Services under IBRD Loans and IDA Credits & Grants by World Bank Borrowers (January 2011 edition), and is open to all eligible bidders  as defined in the guidelines. Consulting services will be selected inaccordance with the World Bank's Guidelines: Selection and Employment of Consultants underIBRD loans and IDA Credits & Grants by World Bank Borrowers  (January 2011edition). Specific procurement notices for contracts tobe bid under the WorldBank's international competitive bidding (ICB) procedures and for contracts for consultancy services will beannounced, as they become available, in UN Development Business, Website of MOE (www.mjedisi.gov.al) and in Bulletin of PPA (www.app.gov.al). Interested eligible bidders who wish to be included on the mailing list to receive an invitation to bid under ICB, NCB andShopping procedures,and interested consultants who wish to receive a copy of the advertisement requesting expressions of interestshould contact the address below. Ardiana Sokoli Director of European Integration and Projects Ministry of Environment Adress: Rr."Durrësit", Nr. 27,Tirana, Albania Tel: +35542259900 Mobile: +355692032142 Email: ardiana.sokoli@moe.gov.al

Regional Development Programme in Albania — Phase 3 (2016-18) and Phase 4 (2018-2022)

Embassy of Switzerland in Tirana Swiss Agency for Development and Cooperation | Published August 25, 2016  -  Deadline October 3, 2016
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The mandate for the implementation of the project shall be awarded to a third party through this open tender process. The subject of this tender concerns phase 3 of the project which takes 18 months (1.12.2016-31.5.2018), as well as the following 4-year phase (phase 4), from 2018-2022. The phase from 2018-2022 is subject to prior approval of credits by SDC. SDC reserves the right to directly award a follow-up phase (beyond 2022) to the winner of this tender.

Main tasks, competences and responsibilities of the project facilitator for the implementation of the project include:

— Elaboration of a programme document which effectively mainstreams environment, governance and gender and addresses social inclusion;

— Close cooperation with the Embassy of Switzerland in Albania and relevant projects of the Embassy in Albania;

— Overall programme management, coordination and communication;

— Sub-contracting of services, if needed, to a diverse range of partner organizations;

— Overall responsibility for implementation of the programme;

— Overall responsibility for monitoring the programme, for the regular reports to the Embassy of Switzerland, the preparation of the steering committee meetings and the adaptation of the programme based on its decisions;

— Building a solid network of all active actors on Regional Development in the country;

— Close cooperation and fostering of synergies with relevant donors' interventions;

— Knowledge management and know-how transfer to local stakeholders.

ENVIRONMENTAL SERVICES PROJECT - P130492

Ministry of Environment | Published December 2, 2015  -  Deadline January 20, 2016
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First Registration Of Forests And Pastures Type Of Property Invitation for Bids Albania EnvironmentalServicesProject Credit No.:P130492 Contract Title:  FirstRegistration of Forests and Pastures Type of Property Reference No.: ICB No: ESP-TS-ICB-8 1.     The Government of Albania has received financing from the World Bank toward the cost of the EnvironmentalServices project, and intends to apply part of the proceeds toward payments under the contracts for. Bidding process will be guidedby World Bank's rules and procedures. 2.       The Ministry of Environment now invites sealed bids fromeligible bidders.  The Works consist of First Registration of Forests and Pastures Typeof Immovable Property. The scope of work is the First Registration of Communal Forest and Pastures transferred by Council ofMinisters Decisions (CoMD) to Local Government Units (LGU) on Cadastral Zone bases. The First Registration consists in completingand updating of the following components: (i) Immovable Property Kartelas; (ii) Registration Cadastral Map (CM); (iii) Archive ofProperty Documentation. All three components shall be completed in both manual and digitalform. 3.     Bidding will be conducted through the International Competitive Bidding procedures as specified in the WorldBank's Guidelines: Procurement of Goods, Works andNon-Consulting Services under IBRD Loans and IDA Credits &Grants by World Bank Borrowers (January 2011 edition) ("Procurement Guidelines"), and isopen to all eligible bidders as defined in the Procurement Guidelines. In addition, please refer toparagraphs 1.6 and 1.7 settingforth the World Bank's policy on conflict of interest. 4.     Interested eligible bidders may obtain further information fromProject Management Team (PMT), attn.. Bendis Bocari, Project Procurement Specialist at bbocari@gmail.com, cc:erion.istrefi@yahoo.com, and inspect the bidding documents during office hours, at theaddress given below. 5.     A complete set of Bidding Documents in English may be obtained by interested bidders on the submission of a writtenapplication to the address below, free of charge. The Bidding Document will be sent by registered mail to interested bidder'saddress. The electronic copy of Bidding Document can be submitted to bidders upon their request. In case ofboth submissions thehard copy prevails. The bidders must provide in the Application the mailing and electronic address where the Bidding Documentsshould be sent. 6.     Bids must be delivered to the address below on or before hour 11:00 a.m., date 20th of January 2016.Electronic bidding will not be permitted. Late bids will be rejected. Bids will bepublicly opened in the presence of the bidders' designated representatives and anyone who choose to attend at the address below onhour 11:00 a.m., date 20th of January 2016. 7.     Allbids must be accompanied by a Bid Security of Euro 20, 000 (Twentythousand). The address referred to above is: Attention: Ardiana Sokoli Director of European Integration and Coordination ofProjects Ministry of Environment Address:Blvd. "Zhan D'Ark", Ish Godina ATSH, 2nd  Floor, Tirana, Albania, Tel: +355 4 2259900 Email: ardiana.sokoli@moe.gov.al; Cc : erion.istrefi@yahoo.com

ENVIRONMENTAL SERVICES - P128412

Director of European Integration and Projects | Published May 10, 2016  -  Deadline June 6, 2016
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Conducting Hydrological Models And Bathymetricmeasurements (bovilla And Ulza Reservoirs REQUEST FOR EXPRESSIONS OF INTEREST ALBANIA ENVIRONMENTAL SERVICESPROJECT Project Id.: P128412 Grant No:. TF 017364 Assignment Title:       Conducting Hydrological Models And Bathymetric                                                   Measurements (Bovilla and Ulza reservoirs) Reference No.:ESP-CS-QCBS-22 TheGovernment of Albania has received a loan of International Bank for Reconstruction and Development (IBRD) whichprovides EUR 7,693,000; a grant from the Swedish Government EUR 7,692,000 and a grant from the Global Environmental Facility (GEF)EUR 2,215,000, to finance the Environmental Services Project (ESP). The International Bank for Reconstruction and Development("World Bank") is acting as administrator of the amount provided. The Ministry of Environment (MoE) has overall responsibility forthe Project, and the Directorate of Integration and ProjectCoordination is responsible for the implementation of the Projectthrough its Project Management Team (PMT). TheESP project has the following components: Component 1- Strengthening Institutional Capacity to improve environmental services from integrated landscape management.The component aims to build a stable institutional environment that facilitates sustainable upland management, therebyimprovingenvironmental service provision. Component 2- Planning and Provision of IPARD like Grants to improve land management The component aims to increase the provision ofenvironment services to downstream beneficiaries and society as a whole, whilst increasing the return and livelihood opportunitiesto the owners/users/managers ofthe land through improving forest, pasture and micro-catchment management. Component 3- Introducing Payments for Environmental Services The component will help establish financing mechanismsto reduce land degradation and support sustainable livelihoods through provision of and compensation for environmental services. Component 4-Supporting Project Implementation The objective of the component is to support the MOEto carry out mainstreamed project implementation and overall coordination according to agreed arrangements. These Terms of Reference serve to define the responsibilities, tasks and qualifications required for a consultantthat will undertake a study on conducting hydrogeological models for Bovilla and Ulza reservoirs. Bovilla and Ulza watersheds arevulnerable to climate change hazards particularly droughts and floods. Bad land management practices have adversely affect naturalecosystems, community livelihoods and infrastructure. The ESP will support several activities in Bovilla and Ulza watersheds. Theseactivities aim to reduce the vulnerability of ecosystemsand local communities to the effects of human induce, non-proper managementpractices or weather conditions. The surrounding of Bovilla and Ulza watersheds are composed of different ecosystems as listedbelow: Ø  Forest ecosystem; Ø  The reservoir ecosystem; Ø  Water sources and rivers ecosystem; Ø  Pastoral ecosystem; Ø  Agricultural land ecosystem. The ecosystems provide services such as natural cycle of nutrients, soil formation and primaryproduction, but are under considerable human pressure. They play an important role in carbon sequestration, water quality,biodiversity values, etc. Direct services are also provided, such as drinking water, fire wood, medicinalplants, soil protection,fish, etc. The objective of this assignment is to build  hydrological models for  Bovilla and Ulza reservoirs  and to assess thecombined impact of weather conditions (climate change) and human activities on the availability and sustainability of surface waterand groundwater resources (its currentand future availability). The assignment also aims to provide quantitative estimates ofsediments delivery to Bovilla and Ulza reservoirs related to the land use change, and will establish the basis to proposemechanismsto start payment for environmental services in two case studies: in Bovilla and Ulza watersheds. Thework will include: i)     The development and calibrationof a local scalesurface water and groundwater flow model (such as SWAT, FIESTA, etc.); ii)    The assessment of the possible climate changeimpacts on surface water and groundwater system. Theoverall objective is to provide sound scientific knowledge on the current and future availability of waterresources in the light of anticipated human activities and climate change impacts to support: i)     review of major water management policies (the'master plan for water'); ii)    drought response mechanisms; iii)  legislative and regulatory instruments governing theuse of waterresources; iv)   the design of field activities that increase the availability ofwater for local communities in the long term supporting sustainable water resources management. The assignment will be implemented over 12 month period andthe estimated cost amounts at Euro 250,000. The Ministry of Environment now inviteseligible consulting firms ("Consultants")to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating thatthey have the requiredqualifications and relevant experience in carrying out these type of assignments. They should provide informationdemonstrating that they are qualified for the assignmentas follows: ·      Descriptionof the profile of the company; background and personnel, (30points); ·      Descriptionof most relevant and similar work/assignments, demonstrating appropriate skills inwatershed ecosystem services, conducting hydrological models using multiple data sourcing, bathymetric measurements, GIS tools and technologies, hydrology and hydrogeology, waterresource management. (Provide information related to completed and/or on-going assignments: name of theassignment/project, source of funding, cost, duration, role as sole partner and/or member of JV) (60 points); ·      Experience in the region or similar countries in similar assignments  (10 points) The attention of interested Consultants isdrawn to paragraph 1.9 of the World Bank's Guidelines: Selection andEmployment of Consultants under IBRD Loans and IDA Credits & Grants by World Bank Borrowers (January 2011edition)("Consultant Guidelines"), setting forth the World Bank's policy on conflict of interest. Consultants may associate with other firms inthe form of a joint venture or a sub-consultancy to enhance their qualifications. A Consultant will be selected in accordancewith the Quality and Cost Based Selection (QCBS) method set out in the Consultant Guidelines. Further information can be obtained at theaddress below during officehours: 09:00 to 16:00 hour. Expressions of interest must be delivered ina written form to the address below in person, or by mail, or by e-mail by June 6, 2016. Ardiana Sokoli Director of European Integration and Projects Ministry of Environment Address: Blvd. Zhan D'Ark, ishgodina ATSH, Tirana, Albania Tel: +355 42259900 Email: ardiana.sokoli@moe.gov.al; Cc: Erion Istrefi, Project Coordinator Email: erion.istrefi@yahoo.com

MDTF 2 FOR IPS 2 - P129332

Central Finance and Contracting Unit (CFCU) | Published May 4, 2015  -  Deadline May 19, 2015
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Improving Deregulation And Fiscal Efficiency In Albania Request for Expressions of Interest SecondMulti-Donor Trust Fund for CapacityBuilding Support to the Implementation of the Integrated Planning System (IPS2) Consultant Services For Improving Deregulation and Fiscal Efficiency in Albania COUNTRY: Albania NAME OF PROJECT: Capacity Building and Supportto Implement the Integrated Planning System (IPS 2) in Albania Grant No.: TF013972 Assignment Title: Improving Deregulation and Fiscal Efficiency inAlbania Reference No.: AL-IPS2-P129332-CQ-CS-15-01.04 The Government ofAlbaniahas received financing from the World Bank toward the cost of "Capacity Building and Supportto Implement the Integrated Planning System (IPS 2) in Albania"and intends to applypart of the proceeds forconsultant services. The objective of this assignment is to improve Business and Investment Climate, in line withthe objectives of the Government, towards trade facilitation, deregulation, improvement and easing of procedural and bureaucraticissues. The delivery of government services towards enterprises will be improved, and as well, will be increased the formalitythroughout sectors, and payment of taxes, through the ease and elimination of proceduralbottlenecks. The following tasks are expected to be carried out by the Consultant: -          Conductassessment of the current situation to identify the regulatory framework and environment creating impediments for economicgrowth; -          Developrecommendations on improving business enabling environment and develop an action plan and roadmap forreforms; -          Support theGoA in drafting terms of references for international development programs in EconomicDevelopment and Business EnablingEnvironment -          Conductassessment of the institutional framework, assessment of the system and develop gap analysis referred to tax and customAdministration; Provide recommendations and roadmap of reforms. -          Providepolicy advice to theEconomic Development and Fiscal Departments Reform, with focus on Taxand CustomsReform -          Conductassessment of the legal and institutional framework and develop the general roadmap for the reforms to support the formation of OneStop Shop for the public services, in particular for the National Registration Center (NRC) and National Licensing Center(NLC) Theassignment is expected to start in July 2015. The activities described are expected to be completed within a period of 8 months,following the signing of the consultancy contract. The complete Terms of Reference is posted on the website of Central Finance and Contracting Unit(implementing directory inthe Ministry of Finance of Albania):  http://cfcu.minfin.gov.al/. The Central Finance and Contracting Unit in the Ministry of Finance ofAlbania invite eligible Consulting Companies ("Consultants") to indicate their interest in providing the Services. InterestedConsultants should provide information demonstrating that they have the required qualifications and relevant experience to performthe Services (brochures, description of similar assignments, experience in similar conditions, availability of appropriate skillsamong staff, etc.). The Consultants team will be composed of at least 3 key project team members, withnecessary qualifications and experience to run and manage the assigned project. The following input isdesired: -          Team Leader ? 55 man/days -          RegulatoryExpert -  30 man/days -          Pool of Sector Experts - 60man/days -          Local expert -60 man/days The short-listing criteria are: Not less than5 years of practicalexperience in Policy Advising, Institutional Building and Capacity Development activities in the field of business enablingenvironment, including tax and customs policy andadministration. At least 1 successfully carried out contract in supporting business enabling environment within the lastthree years with certificates of satisfaction issued by the employers.Proven track record ofproviding complex technical advice on design and implementation of Public Financial Management (PFM) reform for the Ministries of Financeintransitional or developing economies. At least 3 key project team member, with necessary qualifications and experience to run and manage the assignedproject. Consultants may associate to enhance their qualifications. The "association" may take the form of a Joint Venture or a subconsultancy. In case of a Joint Venture (JV), all members of the JV will be evaluated jointly for the purpose of short listing andshall be jointly and severallyliable for the assignment and shall sign the contract in case of award is made to that JV group.Interested consultants should clearly indicate the structure of their "association" and the duties of the partners and subconsultants in their application. Unclear expression of interests in terms of "in association with" and/or "in affiliation with"and etc. may not be considered for short listing. Keeping one expression of interest per firm as principle, a consultant firm maydecide whether it wishes to participate as a sub consultant or as an individual consultant or as a partner in a joint venture.Please note that a firmshall submit only one EOI in the same selection process either individually as a consultant or as a partnerin a joint venture. No firm canbe a sub consultant while submitting an EOI individually or as a partner of a joint venture in thesame selection process. A firm, if acting in the capacity of sub consultant in any consultant or JV, may participate in more thanone consultant, but only in the capacity of a sub consultant. Aconsultant will be selected in accordance with the procedures set out in the World Bank's Guidelines: Selection and Employment of Consultants under IBRD Loans and IDACredits and Grants by World Bank Borrowers, dated January 2011 (ConsultantsGuidelines), under Consultant's Qualification Selection Method. Interested consultants may obtain further information at the address belowduring office hours 8.00A.M to 16.00 PM, Mondays to Thursdays, and from 8.00 A.M to 14 P.M onFridays. Expressions of interest must be delivered in a written form to the address below (inperson, by mail or by email) by May 19th 2015 , 14:00 local time. Enkelejda Kokthi Acting Director Central Finance and Contracting Unit (CFCU) Ministry of Finance Blvd: Deshmoret e Kombit, No. 3, Tirana, Albania E-mail: enkeleda.kokthi@financa.gov.al

ENVIRONMENTAL SERVICES PROJECT - P130492

Ministry of Environment, Project Management Team | Published September 8, 2015  -  Deadline October 26, 2015
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Supply Of Vehicles Invitation for Bids Albania Environmental Services Project Credit No.: P130492 Contract Title: Supply ofVehicles Reference No.: ESP-G-ICB-05 TheGovernment of Albania has received financingfrom the World Bank toward the cost of the Environmental Services project, and intendsto apply part of the proceeds toward payments under the contracts for the supply of vehicles. Bidding process will be guided byWorld Bank's rules and procedures. TheMinistry of Environment now invites sealed bids from eligible bidders for supply of following vehicles: Ten (10) four wheels drivevehicles; Five (5) pick-up/double cab/ 4 x 4 vehicles. The vehicles shall be delivered in Tirana, Albania, within three monthperiod from contract date. The Bidder shall furnish documentary evidence that it meets the following financial      and technicalrequirements: Lot 1: Average annual turnover of at least Euro 600,000 for the past threeyears. Lot 2: Average annual turnover of at least Euro 300,000for the past three years. Lot 1 & 2: Average annual turnover of at least Euro900,000 for the past three years. The Bidder shall furnish documentary evidence to demonstrate that the equipment offered is of currentproduction and has been in production for at least the last two years and it meets the following experiencerequirement: During the past two (2) years, the Bidder must have completed at least one (1) successful contractwith supplying vehicles similar and of a comparable scale with the characteristic and technical specifications provided in theTechnical Specification Section of this Bidding Document for respective lot. Bidding will be conducted through theInternational Competitive Bidding procedures as specified in the World Bank's Guidelines: Procurement of Goods, Works and Non-ConsultingServices under IBRD Loans and IDA Credits &Grants by World Bank Borrowers (January 2011 edition) ("Procurement Guidelines"), and is open to all eligible bidders as defined in the Procurement Guidelines. In addition,please refer to paragraphs 1.6 and 1.7 setting forth the World Bank's policy on conflict ofinterest. Interested eligible bidders may obtainfurther information from Project Management Team (PMT), attn.. Bendis Bocari, Project Procurement Specialist at bbocari@gmail.com, cc: erion.istrefi@yahoo.com, and inspectthe bidding documents during office hours, at the address given below. 5.      A complete set of Bidding Documents in English may be obtained by interested bidders on thesubmission of a written application to theaddress below. The Bidding Documents will be sent by electronically to interestedbidder's representative. The bidders must provide in the Application the electronic address where the Bidding Documents should besent. The Bidding Documents will be provided in electronic format only. 6.      Bids must be delivered to the address below on or before hour 11:00a.m., date26th of October 2015. Electronic bidding will not bepermitted. Late bids will be rejected. Bids will be publiclyopened in the presence of thebidders' designated representatives andanyone who choose to attend at the address below on hour 11:00 a.m., date 26th ofOctober  2015. 7.      All bids must be accompanied by aBid Security of five thousand (5,000) Euro of: Lot1: Three thousand (3,000) Euro Lot 2: One thousand five hundred (1,500)Euro Lot 1 & 2:Four thousand five hundred (4,500)Euro 8.   The address referred to above is: Attention: ArdianaSokoli Director of European Integration andCoordination of Projects Ministry ofEnvironment Address: Rr. "Durrësit", Nr. 27, Tirana, Albania Tel: +355 42259900 Email: ardiana.sokoli@moe.gov.al; Cc : erion.istrefi@yahoo.com

Citizen-centered public services - P151972

Central Finance and Contracting Unit (CFCU), Ministry of Finance | Published March 10, 2016  -  Deadline March 25, 2016
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Performance Monitoring And Customer Satisfaction Expertise REQUEST FOR EXPRESSIONS OFINTEREST CONSULTING SERVICES? FIRMSSELECTION Project PreparationAdvance CITIZEN ? CENTERED PUBLIC SERVICES PROJECT Consulting Service For Performance Monitoring and Customer SatisfactionExpertise ALBANIA Project: Project Preparation Advance, CITIZEN ? CENTERED PUBLICSERVICES PROJECT Project ID:P472 Assignment Title: PerformanceMonitoring and Customer Satisfaction Expertise Ref. No.:  AL-PPA/P. 472/CS/CQ/4.05 The Governmentof Albania has received financing in the amount of US$ 2million, equivalent from the World Bank toward the cost of the Citizen ?Centered Public Services Project, and it intends to apply part of theproceedsto payments for consulting services for 'Performance Monitoring andCustomer Satisfaction Expertise" Underthe Innovative Good Governance priority, launched in April 2014, the Program"Innovation against Corruption: Building a Citizen Centric Service DeliveryModel in Albania" (ISDA), led by the Minister of State of Innovation and PublicAdministration (MIPA), entails a multilayered reform that focuses on keyadministrative central government public services to reduce the time and burdenfor citizens and businesses and improve service delivery quality, transparencyand efficiency by using innovative solutions and ICT. Its key pillarsare i)the establishment and management of an integrated nationwide model ofservicedelivery whereby, the front office is focused on the relation with the publicand is separated from back office processing, including the implementation ofthe one-stop-shop and in-one-place approach of the Citizen Service Center; (ii)service provision standardization, simplification through business processre-engineering and digitization, with a focus on online services; iii) citizenfeedback and performance monitoring on service delivery for ongoingimprovement. ADISA and MIPA areseeking aconsulting company (hereafter referred to as the Consultant) to support ADISAwith the systems, processes and instruments for performance monitoring toensure that FO is attaining its aims and objectives, satisfying itsstakeholders and being sustainable as an evaluationof the servicesprovided in terms of whether that service has met user needs and expectations.In parallel the establishment of a Customer Satisfaction Measurement toevaluate the services provided will be designed. The customer satisfaction measurement system will provide segregateddata in order to generate indicators about the poor and vulnerable, in order topreserve and enhance their access to administrative services. The Central Finance and Contracting Unit in theMinistry of Finance of Albania invite eligible Consulting Companies("Consultants") to indicate their interest in providing the Services.Interested Consultants should provide information demonstrating that they havethe required qualifications and relevant experience to perform the Services(brochures, description of similar assignments, experience in similarconditions, availability of appropriate skills among staff, etc.). The shortlisting criteria are: The Consultant shall have the following qualifications, experience,skills and competencies: at least 8 (eight) years of professional experience inconceptualizing, implementing and/or certifying performance measurementsystems and customer care and customer satisfaction tools and processes.Such experiences in international environment will be an asset. Availabilityof staff engaged on this assignment that should possess the followingqualifications: Key experton FO Performance Monitoring Post graduate degree in businessadministration, marketing, ICT and other relevant field. At least 8 (eight) years of professional experience in conceptualizing and leadinginitiatives for institutional strengthening and organizational development b. Key expert incustomer satisfaction Post graduate degree in businessadministration, marketing, ICT and other relevant field At least 8 (eight)years of professional experience in conceptualizing and implementing customercare and customer satisfaction tools and processes, etc The attention of interested Consultants is drawn toparagraph 1.9 of the World Bank's Guidelines:Selection and Employment of Consultants under IBRD Loans and IDA Credits &Grants by World Bank Borrowers (January 2011 edition, revised July 2014) ("ConsultantGuidelines"), setting forth the World Bank's policy on conflict ofinterest. Consultants may associate with other firms in the form ofa joint venture or a sub-consultancy to enhance their qualifications. A Consultant will be selected in accordance with theConsultant's Qualifications Selection (CQ) method set out in the ConsultantGuidelines. Furtherinformation can be obtained at the address below during office hours from 08:00to 16:00, Mondays to Thursdays, and from 08:00 to 14:00 on Fridays. Thecomplete Terms of Reference is posted on the website of CFCU: http://cfcu.minfin.gov.al, and that ofthe ADISA- Agency for the Delivery of Integrated Services in Albania:www.adisa.gov.al. Expressions of interest must be delivered in a writtenform to the address below in person, or by mail, or by e-mail by March 25, 2016,16.00 o'clock, local time ManolSimo, General Director CentralFinance and Contracting Unit (CFCU) Ministryof Finance Blvd: Dëshmorët eKombit, No. 3, Tirana, Albania Tel:+355 4 24 51 180 E-mail: manol.simo@financa.gov.al

Citizen-centered public services - P151972

Central Finance and Contracting Unit (CFCU), Ministry of Finance | Published January 26, 2016  -  Deadline February 10, 2016
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Front Office Operations Expertise REQUEST FOR EXPRESSIONS OF INTEREST CONSULTING SERVICES? FIRMS SELECTION Project Preparation Advance CITIZEN ? CENTERED PUBLIC SERVICESPROJECT Consulting Service For Front Office OperationsExpertise ALBANIA Project: Project Preparation Advance, CITIZEN ? CENTERED PUBLIC SERVICESPROJECT Project ID:P472 Assignment Title:  Front Office OperationsExpertise Ref. No.:  AL-PPA/P. 472/CS/CQ/03.04 The Government of Albania has received financing in the amount of US$ 2 million, equivalent from the World Bank toward the costof the Citizen ? Centered Public Services Project, and it intends to apply part of the proceeds to payments for consulting servicesfor 'Front Office Operations Expertise". Under the Innovative Good Governance priority, launched in April 2014,the Program "Innovation against Corruption: Building a Citizen Centric Service Delivery Model in Albania" (ISDA), led by theMinister of State of Innovation and Public Administration (MIPA), entails a multilayered reform that focuses on key administrativecentral government public services to reduce the time and burden for citizens and businesses and improve servicedelivery quality,transparency and efficiency by using innovative solutions and ICT. Its key pillars are i) the establishment and management of anintegrated nationwide model of service delivery whereby, the front office is focused on the relation with the public and isseparated from back office processing, including the implementation of the one-stop-shop and in-one-place approach of the CitizenService Center; (ii) service provision standardization, simplification through business process re-engineering and digitization,with a focus on online services; iii) citizen feedback and performance monitoring on service delivery for ongoing improvement. The Consulting Company (the Consultant) to beengaged under this assignment will to support ADISA and MIPA with the systems, processes and instruments for successful establishment andoperation of an institutional and centralised front office (FO). Both the institutional and centralised FO concepts should payparticular attention to the needs of the poor and vulnerable and consider geographical aspects, in order to preserve and enhancetheir access to administrative services. The Consultant willprovide ADISA with a setof guidelines and operational documents, as described in the Key Tasks and Activities, for operation of acitizen interface in both scenarios: institutional FOs and in the CSC. The Central Finance and Contracting Unit in the Ministry of Finance ofAlbania invite eligibleConsulting Companies ("Consultants") to indicate their interest in providing the Services. Interested Consultants should provideinformation demonstrating that they have the required qualifications and relevant experience to perform the Services (brochures,description of similar assignments, experience in similar conditions, availability of appropriate skills among staff,etc.). The short listing criteria are: ·        The consulting company should have at least 10 (ten) years of professional experience dealing with the systems,processes and instruments for establishment and operation of an institutional andcentralised front office Such experiences ininternational environment will be an asset. Availability of staff for a total input of 160man-day's to be engaged on this assignment that should possess the following qualifications: -Post graduatedegree in public administration, sociology, social sciences, business management, political science, financial management or otherrelevant field -At least 8 (eight)years of professional experience in conceptualizing and leading initiatives to set up andimplement service deliveryfacilities. -Previousexperience in FO quality management, work systems and technology. The attention of interestedConsultants is drawn to paragraph 1.9 of the World Bank's Guidelines: Selection andEmployment of Consultants under IBRD Loans and IDA Credits & Grants by World Bank Borrowers (January 2011 edition, revised July2014) ("Consultant Guidelines"), setting forth the World Bank's policy on conflict of interest. Consultants may associate withother firms in the formof a joint venture or a sub-consultancy to enhance their qualifications. A Consultant will be selected inaccordance with the Consultant's Qualifications Selection (CQ) method set out in the Consultant Guidelines. Further information can be obtained at the address belowduring office hours from 08:00 to 16:00, Mondays to Thursdays, and from 08:00 to 14:00 on Fridays. The complete Terms of Reference is posted on the websiteof CFCU: http://cfcu.minfin.gov.al, and that ofthe ADISA- Agency for the Delivery of Integrated Services in Albania: www.adisa.gov.al. Expressions of interest must be delivered in a written form to the address below inperson, or by mail, or by e-mail by February 10, 2016,  16.00 o'clock. ManolSimo, General Director Central Finance and Contracting Unit (CFCU) Ministry of Finance Blvd: Dëshmorët e Kombit, No. 3, Tirana,Albania Tel: +355 4 24 51 180 E-mail:manol.simo@financa.gov.al

Citizen-centered public services - P151972

Central Finance and Contracting Unit (CFCU), Ministry of Finance | Published January 27, 2016  -  Deadline February 12, 2016
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Front Office Operations Expertise REQUEST FOR EXPRESSIONS OF INTEREST CONSULTING SERVICES? FIRMS SELECTION Project Preparation Advance CITIZEN ? CENTERED PUBLIC SERVICESPROJECT Consulting Service For Front Office Customer Care Expertise ALBANIA Project: Project Preparation Advance, CITIZEN ? CENTERED PUBLIC SERVICESPROJECT Project ID: P472 Assignment Title:  Front Office OperationsExpertise Ref. No.:  AL-PPA/P. 472/CS/CQ/4.06 The Government of Albania has received financing in the amount of US$ 2 million, equivalent from the World Bank toward the costof the Citizen ? Centered Public Services Project, and it intends to apply part of the proceeds to payments for consulting servicesfor 'Front Office Operations Expertise". Under the Innovative Good Governance priority, launched inApril 2014, the Program "Innovation against Corruption: Building a Citizen Centric Service Delivery Model in Albania" (ISDA), ledby the Minister of State of Innovation and Public Administration (MIPA), entails a multilayered reform that focuses on keyadministrative central government public services to reduce the time and burden for citizens and businesses and improve servicedelivery quality, transparency and efficiency by using innovative solutions and ICT. Its key pillars are i) the establishment andmanagement of an integrated nationwide model of service delivery whereby, the front office is focused on the relation with thepublic andis separated from back office processing, including the implementation of the one-stop-shop and in-one-place approach ofthe Citizen Service Center; (ii) service provision standardization, simplification through business process re-engineering anddigitization, with a focus on online services; iii) citizen feedback and performance monitoring on service delivery for ongoingimprovement. A Consulting Company (hereafter referred to as theConsultant) will be engaged to put in place a Customer Care system for maximising customers' satisfaction with the services, andproviding for consistent service excellence whenever citizens and businesses make contact with the GoA. The customer care systemshould pay particular attention to the needs of thepoor and vulnerable, in order to preserve and enhance their accesstoadministrative services. The Consultant will support Agency for the Delivery of Integrated Services(ADISA) with the Package of Customer Care guidelines and auxiliary documents,as described in the Key Tasks and Activities for the customer care at citizens' interface for institutional FOs and also theCSC. The Central Finance and ContractingUnit in the Ministry ofFinance of Albania invite eligible Consulting Companies ("Consultants") to indicate their interest inproviding the Services. Interested Consultants should provide information demonstrating that they have the required qualificationsand relevant experience to perform the Services (brochures, description of similar assignments, experience in similar conditions,availability of appropriate skills among staff, etc.). The short listing criteria are: The consulting company should have at least 10 (ten) years ofprofessional experience in drafting Packages of Customer Care guidelines and auxiliary documents and mechanisms. Such experiencesin international environment will be an asset. The consulting firm should have atleast 2 (two) similar contract in front office customer care expertise in past 5 (five) years.Availability of staff engaged on this assignment thatshould possess the following qualifications: -          Post graduate degree in marketing or other related fields with at least8 (eight) years of professional experience indesigning and implementing customer care guidelines -          Post graduate degree in marketing or other related fields with at least 8 (eight) years of professional experience indesigning costumer care mechanisms. The attention of interested Consultants is drawnto paragraph 1.9 of theWorld Bank's Guidelines: Selection and Employment of Consultantsunder IBRD Loans and IDA Credits & Grants by World Bank Borrowers (January 2011 edition, revised July2014) ("ConsultantGuidelines"), setting forth the World Bank's policy on conflict of interest. Consultants may associate with other firms in theform of a joint venture or a sub-consultancy to enhance their qualifications. A Consultant will be selected in accordance withthe Consultant's Qualifications Selection (CQ) method set out in the Consultant Guidelines. Further information can beobtained at the address below during officehours from 08:00 to 16:00, Mondays to Thursdays, and from 08:00 to 14:00 on Fridays. The complete Terms of Reference is posted on the website of CFCU:http://cfcu.minfin.gov.al, and that of the ADISA-Agency for the Delivery of Integrated Services in Albania: www.adisa.gov.al. Expressions of interest must be delivered in a written form to the address below inperson, or by mail, or by e-mail by February 12, 2016, 16.00 o'clock. Manol Simo, General Director Central Finance and Contracting Unit(CFCU) Ministry ofFinance Blvd:Dëshmorët e Kombit, No. 3, Tirana, Albania Tel: +355 4 24 51 180 E-mail: manol.simo@financa.gov.al