Public tenders for defense in Rockville United States

Find all Defense tenders in the world.
Finding business opportunities has never been easier.

Results for defense. Make a new search!

Commercial travel services for Defense Travel Area 11 (DTA 11) AAFES and NEXCOM CONUS and OCONUS locations

Department of Health and Human Services, Program Support Center | Published February 21, 2016  -  Deadline February 25, 2016
cpvs

Pursuant to the authority of FAR 6.302-1, The Department of Health and Human Services (DHHS), Program Support Center (PSC), Acquisition Management Services (AMS), on behalf of the Defense Travel Management Office (DTMO), intends to negotiate a sole source basis an order with Omega World Travel, 3102 Omega Office Park Ste 1, Fairfax, VA 220312. Acquisition purpose and objectives.The Defense Travel Management Office (DTMO) requires continued support by the incumbent in providing official travel management services for Defense Travel Area 11 (DTA 11); AAFES and NEXCOM CONUS and OCONUS locations. Project background. The DTMO requires the continuation of official travel management and related additional services on a point of sale basis for Department of Defense (DoD) travelers assigned to DTA 11 AAFES and NEXCOM CONUS and OCONUS locations. These CTO services are to support official travel activities of authorized DoD travelers who are under the authority of the referenced locations. Official travel is travel (e.g., Temporary Duty (TDY), Permanent Change of Station (PCS), evacuation, travel by Reserve Component members, and civilians on invitational travel orders) in connection with official business of the United States Government and performed under orders at the expense of federal appropriated funds. These CTO services shall be provided using both traditional methods, such as reservations and ticketing for all modes of travel, commercial lodging reservations, rental car arrangements, ticket delivery, and support services, in addition to automated methods using the Defense Travel System (DTS) web portal. The incumbent contract was awarded by the U.S. Department of Human Health Services (HHS) Program Support Center. In the summer of 2011, Army Contracting Command - National Capital Region (ACC-NCR) informed the DTMO that their organization was directed to re-focus their support on core Army customers and would no longer provide contracting support to Non-Army customers. Additionally, ACC-NCR formally announced their closure, effective July 2013, making continuation of any existing support impossible. A new bridge to extend DTA 11's commercial travel services is necessary due to the current backlog of CTO contracts needing new awards caused by multiple protests on similar DTMO Commercial Travel procurements. Use of other than full and open competition.This is a sole source requirement to the incumbent Omega World Travel. Omega World Travel is not the only company capable of performing these services, they are however the only company capable of providing continued provision of highly specialized services when it is likely that award to any other source would result in unacceptable delays in fulfilling DoD's requirements. Other vendors would not be able to perform the services required without unacceptable delays, as they would not have time to get their operation up and running in time, as it typically takes 60 days to transition a new vendor in. The transition process typically involves interviewing agents to hire, sites visits, equipment purchase/delivery, coordination the transfer of phone lines and internet. This sole source contract will allow HHS the time for reposting of the RFP for these services, allow for the 60 day transition period, and potential protest disposition whilst ensuring no detrimental loss of service to DoD cause by unacceptable delays and service disruptions. This notice of intent to award is not a request for competitive quotations. Interested concerns capable of providing the same or similar products or services as described in this notice may submit a capability statement outlining their capabilities. No solicitation is available. Information received will be evaluated for the purpose of determining whether to conduct a competitive procurement. Capability Statements must be received within the time set forth in this synopsis to be considered by the Government. A determination to compete this proposed contract based on responses to this notice is solely within the discretion of the Government.

- Commercial Travel Office (CTO) Services for NAVY Worldwide

Department of Health and Human Services, Program Support Center | Published April 21, 2016  -  Deadline May 6, 2016
cpvs

The Defense Travel Management Office (DTMO), on behalf of the Department of Defense (DoD), requires travel management support services from contractors knowledgeable in the areas of travel activity to include: authorizations, reservations, ticketing, fulfillment, reporting and management. This requirement is necessary to support official travel activities of authorized DoD travelers worldwide.

Commercial Travel Services

Department of Health and Human Services, Program Support Center | Published March 3, 2015  -  Deadline March 17, 2015
cpvs

The Department of Health and Human Services (DHHS), Program Support Center (PSC) on behalf of the Department of Defense (DoD), Defense Travel Management Office (DTMO) intends to negotiate and award a sole source bridge contract to CW Government Travel, Inc. doing business as: CWTSatoTravel, 4300 Wilson Blvd., Ste 500, Arlington, VA 22203-4178 on a sole source basis under the authority of FAR 6.302-1(a)(2)(iii). The Intended procurement is classified under NAICS code 561510 with a Size Standard of $20.5 million. The resultant contract will include all applicable provisions and clauses in effect through the Federal Acquisition Circular (FAC) 2005-80 (effective March 2, 2015). This acquisition is conducted under the procedures as prescribed in FAR 13-Simplified Acquisitions. Description The Defense Travel Management Office (DTMO) requires continued support by the incumbent - CW Government Travel with providing official travel management services for Defense Travel Area 4 (DTA 4), U.S. Army CONUS locations. Purpose and Objectives The DTMO requires the continuation of official travel management and related additional services on a point of sale basis for Department of Defense (DoD) travelers assigned to DTA 4 sites. These CTO services are to support official travel activities of authorized DoD travelers who are under the authority of the referenced locations. Official travel is travel (e.g., TDY, PCS, evacuation, travel by Reserve Component members, and civilians on invitational travel orders) in connection with official business of the United States Government and performed under orders at the expense of federal appropriated funds. These CTO services shall be provided using both traditional methods using the Defense Travel System (DTS) web portal, and automated methods using the Defense Travel System (DTS) web portal. In accordance with the original Performance Work Statement (PWS) attached. Period of Performance Base period of one (1) year, April 1, 2015 - March 31, 2016, with up to three (3), four (4) month options from April 1, 2016 - March 31, 2017. This notice of intent to award a sole source bridge contract is not a request for competitive proposals. However, in accordance with FAR 5.207(c)(15)(ii), all responsible sources that feel they can meet the Government's requirements detailed above and in the attached Performance Work Statement (PWS) may submit a capability statement which shall be considered by the agency. Capability Statements should be tailored to show the Government the offeror is able to meet the specialized requirements of DTMO Commercial Travel services, and applicable regulations. Responses to this notice shall contain sufficient information to establish the interested parties' bona-fide capabilities for fulfilling the requirements within the PWS, and include: the Dun & Bradstreet Number (DUNS), and the Taxpayer Identification Number (TIN). All offerors must have an active registration in the System for Award Management (SAM) www.sam.gov." A determination by the Government not to compete this proposed contract based upon responses to this notice is solely within the discretion of the Government. The information received will be retained as Market Research. All responses must be received by 10:00am EDT on Tuesday, March 17, 2015 and must reference number 15-PSC-MK-NOI-00005. Responses may be submitted electronically to Margo Katzper via email at Margo.Katzper@psc.hhs.gov, or by U.S. mail to U.S. Department of Health & Human Services, Program Support Center, Acquisition Management Services, Twinbrook Place, Suite 400, 12501 Ardennes Avenue, Rockville, MD 20857, Attention: Margo Katzper. Fax responses will not be accepted.

Commercial Travel Services

Department of Health and Human Services, Program Support Center | Published February 17, 2015  -  Deadline March 2, 2015
cpvs

The Department of Health and Human Services (DHHS), Program Support Center (PSC) on behalf of the Department of Defense (DoD), Defense Travel Management Office (DTMO) intends to negotiate and award a sole source bridge contract to CW Government Travel, Inc. doing business as: CWTSatoTravel, 4300 Wilson Blvd., Ste 500, Arlington, VA 22203-4178 on a sole source basis under the authority of FAR 6.302-1(a)(2)(iii). The Intended procurement is classified under NAICS code 561510 with a Size Standard of $20.5 million. The resultant contract will include all applicable provisions and clauses in effect through the Federal Acquisition Circular (FAC) 2005-78 (effective December 26, 2014). This acquisition is conducted under the procedures as prescribed in FAR 13-Simplified Acquisitions. Description The Defense Travel Management Office (DTMO) requires continued support by the incumbent - CW Government Travel with providing official travel management services for Defense Travel Area 5 (DTA 5), U.S. Air Force (AF) CONUS locations. Purpose and Objectives The DTMO requires the continuation of official travel management and related additional services on a point of sale basis for Department of Defense (DoD) travelers assigned to DTA 5 sites. These CTO services are to support official travel activities of authorized DoD travelers who are under the authority of the referenced locations. Official travel is travel (e.g., TDY, PCS, evacuation, travel by Reserve Component members, and civilians on invitational travel orders) in connection with official business of the United States Government and performed under orders at the expense of federal appropriated funds. These CTO services shall be provided using both traditional methods using the Defense Travel System (DTS) web portal, and automated methods using the Defense Travel System (DTS) web portal. In accordance with the original Performance Work Statement (PWS) attached. Period of Performance Base period of one (1) year, March 17, 2015 - March 16, 2016, with up to three (3), four (4) month options from March 17, 2016 - March 16, 2017. This notice of intent to award a sole source bridge contract is not a request for competitive proposals. However, in accordance with FAR 5.207(c)(15)(ii), all responsible sources that feel they can meet the Government's requirements detailed above and in the attached Performance Work Statement (PWS) may submit a capability statement which shall be considered by the agency. Capability Statements should be tailored to show the Government the offeror is able to meet the specialized requirements of DTMO Commercial Travel services, and applicable regulations. Responses to this notice shall contain sufficient information to establish the interested parties' bona-fide capabilities for fulfilling the requirements within the PWS, and include: the Dun & Bradstreet Number (DUNS), and the Taxpayer Identification Number (TIN). All offerors must have an active registration in the System for Award Management (SAM) www.sam.gov." A determination by the Government not to compete this proposed contract based upon responses to this notice is solely within the discretion of the Government. The information received will be retained as Market Research. All responses must be received by 3:00pm EDT on Monday, March 2, 2015 and must reference number 15-PSC-MK-NOI-00001. Responses may be submitted electronically to Margo Katzper via email at Margo.Katzper@psc.hhs.gov, or by U.S. mail to U.S. Department of Health & Human Services, Program Support Center, Acquisition Management Services, Twinbrook Place, Suite 400, 12501 Ardennes Avenue, Rockville, MD 20857, Attention: Margo Katzper. Fax responses will not be accepted.

Commercial Travel Services

Department of Health and Human Services, Program Support Center | Published July 21, 2015  -  Deadline July 31, 2015
cpvs

The Department of Health and Human Services (DHHS), Program Support Center (PSC) on behalf of the Department of Defense (DoD), Defense Travel Management Office (DTMO) intends to negotiate and award a sole source bridge contract under the authority of FAR 6.302-1(a)(2)(iii), for the Defense Travel Area (DTA) 8 - Asia Pacific sites to CW Government Travel, Inc., 4300 Wilson Boulevard, Suite 500, Arlington, VA 22203. The intended procurement is classified under NAICS code 561510 with a Size Standard of $20.5 million. The resultant contract will include all applicable provisions and clauses in effect through the Federal Acquisition Circular (FAC) 2005-83 (effective July 2, 2015). This acquisition is conducted under the procedures as prescribed in FAR 12 - Acquisition of Commercial Items and FAR 15- Contracting by Negotiation. Description The Defense Travel Management Office (DTMO) requires continued support by the incumbent - CW Government Travel with providing official travel management services for DTA 8 - Asia Pacific sites. Purpose and Objectives The DTMO requires the continuation of official travel management and related additional services on a point of sale basis for Department of Defense (DoD) travelers assigned to DTA8 - Asia Pacific sites. These CTO services are to support official travel activities of authorized DoD travelers who are under the authority of the referenced locations. Official travel is travel (e.g., Temporary Duty (TDY), Permanent Change of Station (PCS), evacuation, travel by Reserve Component members, and civilians on invitational travel orders) in connection with official business of the United States Government and performed under orders at the expense of federal appropriated funds. These CTO services shall be provided using both traditional methods, such as reservations and ticketing for all modes of travel, commercial lodging reservations, rental car arrangements, ticket delivery, and support services, in addition to automated methods using the Defense Travel System (DTS) web portal. In accordance with the original Performance Work Statement (PWS) attached. Period of Performance Base period of September 18, 2015 - September17, 2016, and four (4) three (3) month options from September 18, 2016 - September 17, 2017. This notice of intent to award a sole source bridge contract is not a request for competitive proposals. However, in accordance with FAR 5.207(c)(15)(ii), all responsible sources that feel they can meet the Government's requirements detailed above and in the attached Performance Work Statement (PWS) may submit a capability statement which shall be considered by the agency. Capability Statements shall be tailored to show the Government the offeror is able to meet the specialized requirements of the DTA 8 - Asia Pacific sites for DTMO Commercial Travel services, and applicable regulations. Responses to this notice shall contain sufficient information to establish the interested parties' bona-fide capabilities for fulfilling the requirements within the PWS, and include: the Dun & Bradstreet Number (DUNS), and the Taxpayer Identification Number (TIN). All offerors must have an active registration in the System for Award Management (SAM) www.sam.gov." A determination by the Government not to compete this proposed contract based upon responses to this notice is solely within the discretion of the Government. The information received will be retained as Market Research. All responses must be received by 4:30pm eastern time on Friday, July 31, 2015, and must reference number 15-PSC-MK-NOI-00010. Responses may be submitted electronically to Margo Katzper via email at Margo.Katzper@psc.hhs.gov, or by U.S. mail to U.S. Department of Health & Human Services, Program Support Center, Acquisition Management Services, Twinbrook Place, Suite 400, 12501 Ardennes Avenue, Rockville, MD 20857, Attention: Margo Katzper. Fax responses will not be accepted.

Commercial Travel Servies

Department of Health and Human Services, Program Support Center | Published July 17, 2015  -  Deadline July 27, 2015
cpvs

The Department of Health and Human Services (DHHS), Program Support Center (PSC) on behalf of the Department of Defense (DoD), Defense Travel Management Office (DTMO) intends to negotiate and award a sole source bridge contracts under the authority of FAR 6.302-1(a)(2)(iii), for the Defense Travel Area (DTA) 10 - Congressional Legislative Affairs Offices to Omega World Travel, Inc., 3102 Omega Office Park, Suite 1, Fairfax, VA 22031-2400. The Intended procurement is classified under NAICS code 561510 with a Size Standard of $20.5 million. The resultant contract will include all applicable provisions and clauses in effect through the Federal Acquisition Circular (FAC) 2005-83 (effective July 2, 2015). This acquisition is conducted under the procedures as prescribed in FAR 12 - Acquisition of Commercial Items and FAR 13-Simplified Acquisitions. Description The Defense Travel Management Office (DTMO) requires continued support by the incumbent - CW Government Travel with providing official travel management services for DTA 10 - Congressional Legislative Affairs Offices. Purpose and Objectives The DTMO requires the continuation of official travel management and related additional services on a point of sale basis for Department of Defense (DoD) travelers assigned to these DTA 10 Commercial and Legislative Affairs locations. These CTO services are to support official travel activities of authorized DoD travelers who are under the authority of the referenced locations. Official travel is travel (e.g., TDY, PCS, evacuation, travel by Reserve Component members, and civilians on invitational travel orders) in connection with official business of the United States Government and performed under orders at the expense of federal appropriated funds. These CTO services shall be provided using both traditional methods, such as reservations and ticketing for all modes of travel, commercial lodging reservations, rental car arrangements, ticket delivery, and support services, in addition to automated methods using the Defense Travel System (DTS) web portal. In accordance with the original Performance Work Statement (PWS) attached. Period of Performance Base period of six (6) months, October 1, 2015 - March 31, 2016, with up to three (3), four (4) month options from April 1, 2016 - March 31, 2017. This notice of intent to award a sole source bridge contract is not a request for competitive proposals. However, in accordance with FAR 5.207(c)(15)(ii), all responsible sources that feel they can meet the Government's requirements detailed above and in the attached Performance Work Statement (PWS) may submit a capability statement which shall be considered by the agency. Capability Statements shall be tailored to show the Government the offeror is able to meet the specialized requirements of the DTA 10- Congressional and Legislative Affairs sites DTMO Commercial Travel services, and applicable regulations. Responses to this notice shall contain sufficient information to establish the interested parties' bona-fide capabilities for fulfilling the requirements within the PWS, and include: the Dun & Bradstreet Number (DUNS), and the Taxpayer Identification Number (TIN). All offerors must have an active registration in the System for Award Management (SAM) www.sam.gov." A determination by the Government not to compete this proposed contract based upon responses to this notice is solely within the discretion of the Government. The information received will be retained as Market Research. All responses must be received by 4:30pm eastern time on Monday, July 27, 2015, and must reference number 15-PSC-MK-NOI-00008. Responses may be submitted electronically to Margo Katzper via email at Margo.Katzper@psc.hhs.gov, or by U.S. mail to U.S. Department of Health & Human Services, Program Support Center, Acquisition Management Services, Twinbrook Place, Suite 400, 12501 Ardennes Avenue, Rockville, MD 20857, Attention: Margo Katzper. Fax responses will not be accepted.

Commercial Travel Services

Department of Health and Human Services, Program Support Center | Published May 21, 2015
cpvs

The U.S. Department of Health and Human Services (DHHS)/Program Support Center (PSC)/Acquisition Management Services (AMS) intends to issue a Request for Proposal (RFP) for Commercial Travel Services for the Military Entrance Processing Stations (MEPS) on behalf of the Defense Travel Management Office (DTMO) Department of Defense (DoD) Worldwide Commercial Travel Office (CTO). The period of performance shall be for a base of one year with the potential for four one-year options. This is a total small business set aside competative requirement under NIACS Code: 561510 The Request for Proposal will be issued within 15 days after this synopsis is issued and will be made available electronically at this address: http://www.fedbizopps/gov. Only electronic copies of the RFP will be available. This is a Pre-Solicitation notice and not a Request for Proposal; therefore, no proposals are currently being requested or accepted at this time. The solicitation and any amendments will be posted on http://www.fedbizopps/gov. All additional information will be provided in the synopsis.

Notice of Intent to Sole Source Bridge Contracts for MEPS 100-105

Department of Health and Human Services, Program Support Center | Published October 6, 2014  -  Deadline October 16, 2014
cpvs

The Department of Health and Human Services (DHHS), Program Support Center (PSC) on behalf of the Department of Defense (DoD), Defense Travel Management Office (DTMO) intends to negotiate and award six sole source bridge contracts under the authority of FAR 6.302-1, for the Military Entrance Processing Stations (MEPS) 100 - 105 to the following vendors: MEPS 100 - AirTrack Travel Systems Inc, 19 Grant Street, Mount Holly, NJ 08060-1308 MEPS 101 - WingGate Tavel, Inc., 8645 College Blvd., Suite 100, Overland Park, KS 66210-1801 MEPS 102 - Alamo Travel Group, LP, 8930 Wurzbach Road, Suite 100, San Antonio TX 78240-1038 MEPS 103 - Alexander Travel, LTD Inc., 4700 N. University Street, SPC 66, Peoria, IL, 61614-5849 MEPS 104 - Alamo Travel Group, LP, 8930 Wurzbach Road, Suite 100, San Antonio TX 78240-1038 MEPS 105 - WingGate Tavel, Inc., 8645 College Blvd., Suite 100, Overland Park, KS 66210-1801 The Intended procurement is classified under NAICS code 561510 with a Size Standard of $20.5 million. The resultant contract will include all applicable provisions and clauses in effect through the Federal Acquisition Circular (FAC) 2005-76 (effective August 25, 2014). This acquisition is conducted under the procedures as prescribed in FAR 12-Acquisition of Commercial Items and FAR 15-Contracting by Negotiation at an amount exceeding the simplified acquisition threshold ($150,000). Description The Defense Travel Management Office (DTMO) requires continued support by the incumbents in providing official travel management services for the Military Entrance Processing Stations (MEPS) 100 - 105. Purpose and Objectives The DTMO requires the continuation of official travel management and related additional services on a point of sale basis for Department of Defense (DoD) Military Entrance Processing Stations (MEPS) 100 - 105. These CTO services are to support official travel activities of authorized DoD travelers who are under the authority of the referenced locations. Official travel is travel (e.g., TDY, PCS, evacuation, travel by Reserve Component members, and civilians on invitational travel orders) in connection with official business of the United States Government and performed under orders at the expense of federal appropriated funds. These CTO services shall be provided using both traditional methods and automated methods using the Defense Travel System (DTS) web portal. In accordance with the original Performance Work Statement (PWS) attached. Period of Performance Base period of performance of October 30, 2014 through April 30, 2015, with the potential for up to three, two month options from May 01, 2015 through November 01, 2015. This notice of intent to award a sole source bridge contract is not a request for competitive proposals. However, in accordance with FAR 5.207(c)(15)(ii), all responsible sources that feel they can meet the Government's requirements detailed above and in the attached Performance Work Statement (PWS) may submit a capability statement which shall be considered by the agency. Responses to this notice shall contain sufficient information to establish the interested parties' bona-fide capabilities for fulfilling the requirements within the PWS, and include: the Dun & Bradstreet Number (DUNS), and the Taxpayer Identification Number (TIN). All offerors must have an active registration in the System for Award Management (SAM) www.sam.gov." A determination by the Government not to compete this proposed contract based upon responses to this notice is solely within the discretion of the Government. The information received will be retained as Market Research. All responses must be received by 3:00pm Eastern on October 16, 2014 and must reference number 14-PSC-MK-NOI-00007. Responses shall be submitted electronically to Margo Katzper via email at Margo.Katzper@psc.hhs.gov. Fax responses will not be accepted.

Notice of Intent to Bridge Contract Commercial Travel Management Services in Korea

Department of Health and Human Services, Program Support Center | Published March 10, 2016  -  Deadline March 18, 2016
cpvs

Synopsis: Pursuant to the authority of FAR 6.302-1, The Department of Health and Human Services (DHHS), Program Support Center (PSC), Acquisition Management Services (AMS), on behalf of the Defense Travel Management Office (DTMO), intends to negotiate a sole source basis an order with US Airline Alliance, 8th Floor Injoo Bldg, 111-1 Seoulin Dong, Chongno-Ku, Seoul, KE AP 96205. Acquisition purpose and objectives.The Defense Travel Management Office (DTMO) requires continued support by the incumbent in providing official travel management services for United States Forces sites in Korea. Project background. The DTMO requires the continuation of official travel management and related additional services on a point of sale basis for Department of Defense (DoD) travelers assigned to United States Forces sites in Korea. These CTO services are to support official travel activities of authorized DoD travelers who are under the authority of the referenced locations. Official travel is travel (e.g., TDY, PCS, evacuation, travel by Reserve Component members, and civilians on invitational travel orders) in connection with official business of the United States Government and performed under orders at the expense of federal appropriated funds. These CTO services shall be provided using both traditional methods and automated methods using the Defense Travel System (DTS) web portal. HHS issued the current bridge contract on to provide time to recomplete the Korea requirement on a full and open basis to the entire vendor community. A new bridge to extend Korea's commercial travel services is necessary due to the current backlog of CTO contracts needing new awards caused by multiple protests on similar DTMO Commercial Travel procurements. Use of other than full and open competition.This is a sole source requirement to the incumbent US Airline Alliance. US Airline Alliance is not the only company capable of performing these services; however, they are the only company capable of providing continued services to prevent a break in service. Other vendors would not be able to perform the services required without a break in service, as they would not have time to get their operation up and running in time, as it typically takes 90 days to transition a new vendor OCONUS. During the transition process, interviewing agents to hire, sites visits, equipment purchase/delivery, coordination the transfer of phone lines, internet, and negotiating with the incumbent CTO to purchase equipment they won't need since they no longer have the contract. The purpose of this interim solution is to provide the government with ample time to conduct this new procurement whilst ensuring no detrimental loss of service to DoD caused by unacceptable delays and service disruptions. This notice of intent to award is not a request for competitive quotations. Interested concerns capable of providing the same or similar products or services as described in this notice may submit a capability statement outlining their capabilities. No solicitation is available. Information received will be evaluated for the purpose of determining whether to conduct a competitive procurement. Capability Statements must be received within the time set forth in this synopsis to be considered by the Government. A determination to compete this proposed contract based on responses to this notice is solely within the discretion of the Government.

To support the HP Service Center system

Department of Health and Human Services, Program Support Center | Published August 20, 2016  -  Deadline September 4, 2016
cpvs

Intent to Sole Source: Pursuant to the authority of FAR 13.106-1(b)(1)(i), the Contracting Officer may solicit from one source if the Contracting Officer determines that the circumstances of the contract action deem only one source is reasonably available. The Department of Health and Human Services (DHHS), Program Support Center (PSC), Acquisition Management Services (AMS) on behalf of PSC, Office of the Chief Information Officer (HHS/OS/OCIO) intends to sole source to: Iron Bow Technologies, LLC4800 Westfields Blvd, Ste 300Chantilly, VA 20151-2299 This document outlines a comprehensive professional services catalog proposal for the HP Open View Service Center application. Service Center is the incidents and requests tracking ticketing system currently used by the Office of Enterprise Applications Development (OEAD)/CSD and their customers in the Department of Health and Human Services (HHS), located in Silver Spring, Maryland. The current support agreement with HP Open View is a licensing agreement that provides access to HP support for topics related to standard, out-of-the-box (OOB) objects and configuration records issues. In contrast, the professional services catalog offered by Iron Bow Technologies (IBT) allows OEAD to continuously maintain and enhance software features that are specifically tailored to support the HHS. The Service Center application was first deployed at HHS/OEAD in January 2003. In late 2002, as part of an initiative to modernize the software supporting several of the helpdesks in Silver Spring, HHS purchased software and licenses for HP Open View Service Center, and then selected Northrop Grumman Information Technology via the National Institutes of Health Electronic Commodities Store III (NIH ECSIII) contract to provide support for installation and development. Service Center interacts with other installed software for network management and asset tracking to further automate the IT support functions of the HHS helpdesks. Service Center also interfaces with Knowlix, Knowledge Management software. By using Service Center as the help desk software, HHS moved toward a single helpdesk solution, which is in keeping with the "One HHS" vision. In addition to Service Center, HHS has begun adding the functionality of HP Open View Web to add a web-based problem solving and tracking solution to the already successful PC-based system. OEAD is currently deploying the web-based version to EHRP POC in the field. This enables customers to enter a trouble ticket without having to contact the helpdesk. HHS was instructed to transition their payroll system and related functions to the Department of Defense (DOD), Defense Finance and Accounting Service (DFAS), and Defense Civilian Pay System (DCPS). HHS already had a significant investment in HP Open View Service Center's local client and web as its problem ticket resolution tracking system. The project engineer conducted work sessions with HHS and DFAS representatives and collected information on their respective business processes. The project engineer then compiled technical requirements, which lead to an efficient interface design. The central enhancement consisted of bridging and synchronizing the HHS HP Open View Service Center and DFAS ticketing systems. The proposed bridge was successfully implemented in April 2005 and is still in use today. World Wide Technologies (WWT) Inc. was approved as a sole source vendor based on their knowledge of HHS's implementation of the HP Open View software. In October 2006, WWT Inc. continued to support HHS by upgrading and enhancing the HP Open View Service Center incidents and requests tracking software from version 5.X to 6.X. World Wide Technologies Inc. built and implemented Activity and Trend Reports, on-demand reporting facility, an automated bridging operation for DFAS, and a data storage and archiving system to accommodate the growth in the number of future users, requests and ticket volume This is not a solicitation for competitive proposal. No solicitation document is available. All responsible sources that have determined that they can provide the same services may submit product information and a capabilities statement addressing their specific abilities regarding this requirement. The email subject line must reference OS179954. All responses are due by Sept 4, 2016, 8:00 AM Eastern Time and can be sent to Kevin.Ceponis at kevin.ceponis@psc.hhs.gov . A determination by the Government not to compete this proposed contract base upon responses to this notice is solely within the discretion of the government

Legal Resources Professional Services

Department of Health and Human Services, Program Support Center | Published August 12, 2015  -  Deadline August 28, 2015
cpvs

This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. OGC is the legal team of DHHS, providing quality representation and legal advice on a wide range of highly visible national issues. The OGC's broad mission is to support the programs of the Department through litigation (mostly defense work), Federal Register drafting and legal advice and legislative services. OGC has an extraordinarily interesting agenda as a result of the breadth of the Department's activities and the work involved with national issues. Recent issues addressed by OGC include health care reform, tobacco regulation, fetal tissue research, breast implants, Native American tribal self-determination, Head Start, needle exchange, organ donation and transplantation, federally-funded abortion, programs for the aging, affirmative action in science training and nursing home quality of care enforcement. Working for OGC provides individuals with the opportunity to serve the public and support its legal health care interests. The Contractor shall provide experienced and qualified professionals to perform legal resources and additional services, which shall encompass, but are not limited to the following: Paralegal and Legal Administrative Support Services, Formal Facilitation of Focus and Other Types of Groups, Technical Writing and Editing, Human Resources Support, Information Technology Support and Budget Support. THIS IS A NOTICE THAT THIS BLANKET PURCHASE AGREEMENT IS A TOTAL SMALL BUSINESS SET ASIDE. ONLY QUOTES SUBMITTED BY SMALL BUSINESS FIRMS WILL BE ACCEPTED BY THE GOVERNMENT. ANY QUOTE THAT IS SUBMITTED BY A CONTRACTOR THAT IS NOT A SMALL BUSINESS WILL NOT BE CONSIDERED FOR AWARD.

Specialized Biostatistics and Bioinformatics support in support of the mission of the Biobehavioral Branch

Department of Health and Human Services, National Institutes of Health | Published September 13, 2016  -  Deadline September 21, 2016
cpvs

(i) This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. (ii) The solicitation number for this requirement is RFQ NINR-4322149 and this is a RFQ. (iii) The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-89-01. (iv) This is a small business set-aside with a NAICS code of 541711 and a size standard of 1000. (v) There will be one contract line item, as a firm-fixed price in response to the attached RFQ. (vi) The statement of work is in the attachment entitled Attachment 1 - SOW. (vii) Performance can be at the vendor's site, with a base year, and 2 additional optional years. (viii) The provision at 52.212-1, Instructions to Offerors-Commercial, applies to this acquisition and a statement regarding any addenda to the provision. (ix) The provision at 52.212-2, Evaluation-Commercial Items, is applicable. The specific evaluation criteria in paragraph (a) is included within the attachment entitled Attachment 1 - SOW. (x) Offerors shall include a completed copy of the provision at 52.212-3, Offeror Representations and Certifications-Commercial Items, with its offer, or submit a printout to their Online Reps and Certs. (xi) The clause at 52.212-4, Contract Terms and Conditions-Commercial Items, applies to this acquisition. The clause, as well as any addenda to the clause, are included in the attachment entitled Attachment 1 - SOW. (xii) The clause at 52.212-5, Contract Terms and Conditions Required To Implement Statutes or Executive Orders-Commercial Items, applies to this acquisition. Applicable clauses can be found in the attachment entitled Attachment 1 - SOW (xiii) Any additional contract requirement(s) or terms and conditions (such as contract financing arrangements or warranty requirements) determined by the contracting officer to be necessary for this acquisition and consistent with customary commercial practices can be found in the attachment entitled Attachment 1 - SOW. (xiv) There is no Defense Priorities and Allocations System (DPAS) rating assigned to this acquisition. (xv) Submit proposals electronically by Wednesday, September 21st at noon. Questions will be due by Thursday, September 14 at 3PM. (xvi) Please submit a copy of the response to both Ms. Tonia Ellen (tonia.ellen@nih.gov) and Mr. Brendan Miller (brendan.miller2@nih.gov).  

Facilities Engineering and Explosive Safety Support Services

Department of the Navy, Strategic Systems Programs | Published February 4, 2016  -  Deadline February 19, 2016
cpvs

Strategic Systems Programs (SSP) intends to contract with BAE Systems Technology Solutions & Services, Inc. (BAE Systems) of Rockville, MD to provide technical engineering services for integrated facilities acquisition and engineering support of Strategic Systems Programs' Nuclear Weapons Security (NWS), TRIDENT II (D5) Strategic Weapons System (SWS), New Strategic Arms Reduction Treaty (New START), United Kingdom (UK) Vanguard and Successor, Conventional Prompt Global Strike (CPGS), and Nuclear Defense Enterprise Review (NDER) programs.  BAE Systems will provide technical support services for integrated facilities, environmental, and explosives safety engineering. BAE Systems has the requisite knowledge and experience specific to the unique facilities associated with the listed SSP programs.  BAE is the only source capable of providing this effort which is inextricably linked to the effort already begun under the previous contract.  The period of performance will be from 01 Oct 2016 to 30 September 2017, with four one year options with a total period of performance from 01 Oct 2016 to 30 September 2021.  It will also include provisions that would allow for level of effort increases up to 30%. Award will be made using other than full and open competition to BAE Systems of Rockville, MD. No Solicitation package is available.    This NOTICE OF INTENT IS NOT A REQUEST FOR COMPETITVE PROPOSALS.  The proposed contract action is for supplies or services for which the Government intends to solicit and negotiate with only one source under authority of FAR 6.302.  Interested persons may identify their interest and capability to respond to the requirement or submit proposals.  This notice of intent is not a request for competitive proposals.  All responses must be received within fifteen days from the date of publication of this synopsis. A determination by the Government not to compete this proposed contract based upon responses to this notice is solely within the discretion of the Government. 

Membership to National Academy of Science Institute of Medicine Roundtable of Value & Science Driven Health Care Membership -Intent to Sole Source

Department of Health and Human Services, Program Support Center | Published August 18, 2015  -  Deadline September 1, 2015
cpvs

Pursuant to the authority of FAR 6.302-1, The Department of Health and Human Services (DHHS), Program Support Center (PSC), Acquisition Management Services (AMS), on behalf of the Defense Health Agency (DHA) intends negotiate on a sole source basis an order under the PSC Basic Ordering Agreement (BOA) with the National Academy of Sciences (NAS), 2101 Constitution Ave, NW, Washington, DC 20418; for a Membership to the National Academy of Sciences' Institute of Medicine Roundtable on Value & Science-Driven Health Care (VSRT) for a one year membership with 4 one year options. DHA seeks to establish collaborative membership between the National Academy of Sciences' Institute of Medicine (NAS/IOM) Roundtable on Value Driven Health Care and the Military Health System (MHS), this will enhance the ability of the MHS to steward progress towards effective, innovative care that consistently adds value to patients. The IOM's VSRT provides a trusted venue for national leaders in health and health care to work cooperatively toward their common commitment to effective, innovative care that consistently adds value to patients and society. Defense Health Agency membership on this round table is critical in that this membership will provide the DHA an avenue to sustain ongoing dialogue with members that share the concern that, despite the world's best care in certain circumstances, health in America falls far short on important measures of outcomes, value, and equity. With the recent results from the MHS Review and the charge for the DHA to become a High Reliability Organization (HRO), it is more important than ever that the DHA engage and draw on insights and leadership from throughout the scientific, clinical, commercial, voluntary and public sectors. The NAS/IOM is VSRT is uniquely qualified to provide this service because there is only one NAS/IOM Roundtable on Value & Science-Driven Health Care. Unique features of the Roundtable include the following: • Since its founding in 2006, the anchor element and uniqueness of the Roundtable's work has been its focus on defining, characterizing, and identifying initiatives important to the development of a Learning Health System. The Roundtable has explored key capacity and analytics issues important to ensuring that value and science are the central drivers of health care progress. The Roundtable and the DoD's MHS have had a partnership for several years. The Roundtable's mission to steward progress towards effective, innovative care that consistently adds value to patients and society closely aligns with the DoD's strategic interest in providing high-quality and innovative care, better health, and greater value to active and retired military members. DoD personnel have historically participated in each of the Roundtable's Innovation Collaboratives. • Members of the NAS/IOM VSRT have committed to the NAS/IOM VSRT as the means for joining together with other stakeholders. Roundtable members are leaders from core stakeholder communities (clinicians, patients, health care institutions, employers, manufacturers, insurers, health information technology, researchers, and policy makers) brought together by their common commitment to steward the advances in science, value and culture necessary for a health system that continuously learns and improves in fostering healthier people. They would not replicate their efforts or undermine the work they have accomplished by participating in meetings that have the same purpose, or that would otherwise compete with the VSRT. The members of the NAS/IOM VSRT represent a unique set of critical players that could not be duplicated. Any attempt to replicate the VSRT without these stakeholders' participation would be destined to failure. • The NAS/IOM VSRT builds upon the work it has accomplished since its inception in 2006.. The NAS/IOM VSRT has held a series of meetings and workshops on a variety of Each workshop or meeting takes the information already gathered and uses that as a framework and basis for planning meetings and workshops. The Roundtable membership convenes twice per year to identify and discuss priority issues in the development and application of better evidence for clinical decision-making. In additional the Roundtable holds 2 to 3 public workshops per year, and convenes innovation collaborative in open and project-related meetings throughout the year, and addresses emerging issues. Meetings and workshops undertaken independently would undoubtedly be duplicative and leave gaps in the knowledge development process. • The NAS/IOM is recognized as a neutral convener and has a unique position as a leader in the field of health. A wide range of constituencies look to the NAS/IOM for further direction on effective, innovative care that consistently adds value to patients and society. As a result, workshop and meeting proceedings carry more weight and have a greater impact than similar work issued by another organization. This is not a solicitation for competitive proposal. No solicitation document is available. All responsible sources that have determined that they can provide the same services may submit product information and a capabilities statement that speaks to the services DHA is seeking in this proposed acquisition. The email subject line must reference 15-PSC-510085. All responses are due by September 1, 2015, 10:00am Eastern Time and shall be emailed to Michele Namoski at Shelley.Namoski@psc.hhs.gov. A determination by the Government not to compete this proposed contract based upon responses to this notice is solely within the discretion of the Government. Information received will be considered solely for the purpose of determining whether or not to conduct a competitive requirement.

Adobe Coldfusion Software Licenses

Department of Health and Human Services, National Institutes of Health | Published September 11, 2015  -  Deadline September 16, 2015
cpvs

INTRODUCTION This is a combined synopsis/solicitation for commercial items. This announcement constitutes the only solicitation; quotations are being requested and a written solicitation will not be issued. This acquisition is being conducted in accordance with the procedures of FAR Part 13 - Simplified Acquisition Procedures in combination with FAR 12.6 Streamlined Procedures for Evaluation and Solicitation for Commercial Items. The solicitation number is HHS-NIH-NIDA-SSSA-CSS-15-758 and the solicitation is issued as a request for quotation (RFQ). NORTH AMERICAN INDUSTRY CLASSIFICATION SYSTEM (NAICS) CODE The intended procurement is classified under NAICS code 423430 with a Size Standard of 500 Employees. SET-ASIDE STATUS This acquisition is 100% set-aside for small businesses. ACQUISITION AUTHORITY This acquisition is for a commercial item or service and is conducted under the authority of the Federal Acquisition Regulation (FAR) Part 13-Simplified Acquisition Procedures in combination with FAR 12.6 Streamlined Procedures for Evaluation and Solicitation for Commercial Items. This acquisition is NOT expected to exceed the simplified acquisition threshold. The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-84, dated September 3, 2015. The resultant purchase order will include all applicable provisions and clauses in effect through this date. DESCRIPTION OF REQUIREMENT Purpose The National Institute on Drug Abuse (NIDA) Information Resource Management Branch (IRMB) requires software licenses, and annual maintenance and support subscriptions. Brand Name or Equal Product Requirements NIDA IRMB requires the following: Part Number Item Description Quantity 65230785JA Adobe ColdFusion Enterprise 11License per Set (2 CPU) FLP 2 10000736J2 Adobe ColdFusion Enterprise 11 Annual maintenance and Support Subscription -12 Month 2 65227107J2 Adobe ColdFusion Enterprise Technical Solution Management -- All Platforms 5 users 120 months 1 Delivery Delivery shall be approximately six (6) weeks after receipt of order. Contract Type The Government intends to issue a firm fixed price purchase order for this requirement. APPLICABLE CLAUSES AND PROVISIONS All Offerors MUST be actively registered in the System for Award Management (SAM) www.sam.gov. The provision at FAR clause 52.213-4, Terms and Conditions - Simplified Acquisitions, applies to this acquisition. The Defense Priorities and Allocations System (DPAS) are not applicable to this requirement. EVALUATION CRITERIA The Government will award a purchase order resulting from this solicitation on the basis of lowest price technically acceptable. Technical acceptability will be evaluated based upon the following: 1. Factor 1: Understanding of the technical requirements and technical approach The Offeror shall demonstrate an in depth knowledge and experience about the laws, regulations and policies that govern administrative operations in the research arena of the intramural within NIH community. 2. Factor 2: Delivery The Offeror shall confirm in its technical proposal that the delivery requirements detailed in this statement of need shall be met. RESPONSE FORMAT Responses to this solicitation must include clear and convincing evidence of the offeror's capability of fulfilling the requirement as it relates to the technical evaluation criteria. The price quotation must include the requirements listed above as well as associated pricing. Contractors must provide their Company Name, Dun & Bradstreet Number (DUNS), Taxpayer Identification Number (TIN), Business Size, Physical Address, and Point of Contact Information in their responses. All offerors must have an active registration in the System for Award Management (SAM) www.sam.gov." CLOSING STATEMENT All responses must be received by the closing date of this announcement and must reference solicitation number HHS-NIH-NIDA-SSSA-CSS-15-758. Responses shall be submitted electronically via email to Megan Ault, Contract Specialist, at megan.ault@nih.gov.

Commercial Travel Services

Department of Health and Human Services, Program Support Center | Published July 28, 2015  -  Deadline August 7, 2015
cpvs

The Department of Health and Human Services (DHHS), Program Support Center (PSC) on behalf of the Department of Defense (DoD), Defense Travel Management Office (DTMO) intends to negotiate and award a sole source bridge contract under the authority of FAR 6.302-1(a)(2)(iii), for the Defense Travel Area (DTA) 9 - NAVY Worldwide sites to CW Government Travel, Inc., 4300 Wilson Boulevard, Suite 500, Arlington, VA 22203 The intended procurement is classified under NAICS code 561510 with a Size Standard of $20.5 million. The resultant contract will include all applicable provisions and clauses in effect through the Federal Acquisition Circular (FAC) 2005-83 (effective July 2, 2015). This acquisition is conducted under the procedures as prescribed in FAR 12 - Acquisition of Commercial Items and FAR 15- Contracting by Negotiation. Description The Defense Travel Management Office (DTMO) requires continued support by the incumbent - CW Government Travel with providing official travel management services for DTA 9 - NAVY Worldwide sites. Purpose and Objectives The DTMO requires the continuation of official travel management and related additional services on a management service fee (MSF) basis for Department of Defense (DoD) travelers assigned to these Navy sites. These CTO services are to support official travel activities of authorized DoD travelers who are under the authority of the referenced locations. Official travel is travel (e.g., TDY, PCS, evacuation, travel by Reserve Component members, and civilians on invitational travel orders) in connection with official business of the United States Government and performed under orders at the expense of federal appropriated funds. These CTO services shall be provided using both traditional methods and automated methods using the Defense Travel System (DTS) web portal. In accordance with the original Performance Work Statement (PWS) attached. Period of Performance Base period of September 18, 2015 - June 17, 2016, and five (5) three (3) month options from June 18, 2016 - September 17, 2017. This notice of intent to award a sole source bridge contract is not a request for competitive proposals. However, in accordance with FAR 5.207(c)(15)(ii), all responsible sources that feel they can meet the Government's requirements detailed above and in the attached Performance Work Statement (PWS) may submit a capability statement which shall be considered by the agency. Capability Statements shall be tailored to show the Government the offeror is able to meet the specialized requirements of the DTA 9 - NAVY Worldwide sites for DTMO Commercial Travel services, and applicable regulations. Responses to this notice shall contain sufficient information to establish the interested parties' bona-fide capabilities for fulfilling the requirements within the PWS, and include: the Dun & Bradstreet Number (DUNS), and the Taxpayer Identification Number (TIN). All offerors must have an active registration in the System for Award Management (SAM) www.sam.gov." A determination by the Government not to compete this proposed contract based upon responses to this notice is solely within the discretion of the Government. The information received will be retained as Market Research. All responses must be received by 4:30pm eastern time on Friday, August 7, 2015, and must reference number 15-PSC-MK-NOI-00011. Responses may be submitted electronically to Margo Katzper via email at Margo.Katzper@psc.hhs.gov, or by U.S. mail to U.S. Department of Health & Human Services, Program Support Center, Acquisition Management Services, Twinbrook Place, Suite 400, 12501 Ardennes Avenue, Rockville, MD 20857, Attention: Margo Katzper. Fax responses will not be accepted. SECTION 3 - PERFORMANCE WORK STATEMENT 1. SCOPE OF WORK 1.1. The Contractor shall provide all personnel, equipment, material, supervision and other items or services necessary to perform the management and operation of Contracted Commercial Travel Offices (CTOs), as defined in this Performance Work Statement (PWS). Performance shall be in support of all designated facilities throughout the Department of Defense (DoD) worldwide, to include other Government activities as specified. 1.2. General 1.2.1. This PWS is for the acquisition of CTO and related services to support official travel activities of authorized DoD travelers. Official travel includes Temporary Duty (TDY), Permanent Change of Station (PCS), Leisure in Conjunction with Official Travel (LICWO), evacuation; and travel by Reserve Component/National Guard members. Official travel also includes travel by civilians on invitational travel authorizations in connection with official business of the United States Government and performed under orders at the expense of federal appropriated and non-appropriated funds, with the exclusion of LICWO. 1.2.2. The Contractor shall provide travel management services (i.e., DTS, air/rail CTO Assist, and non-air/rail CTO Assist) as requested by the Government and as necessary to meet all DoD travel management needs during each phase of Defense Travel System (DTS) deployment and implementation. Sites not yet converted to DTS will be serviced via electronic methods, email, fax, telephone, or walk-in until the fully automated system is deployed. Even after DTS is fully deployed at a particular location, the Contractor shall be prepared to provide air/rail and non-air CTO Assist services to ensure DoD travel is supported The Contractor shall not market, e.g., solicit, advertise, conduct promotions, etc., for any services covered by this contract. 1.3. Quality Control Plan 1.3.1. The Contractor shall complete and implement a Quality Control Plan (QCP) that addresses all aspects of customer service and other provisions required by the contract. The Contractor shall submit this plan to the Contracting Officer within 30 calendar days after the Task Order award date. Upon the request of the Contracting Officer, the Contractor shall update its QCP annually and submit it for Government review and approval. The QCP shall include details concerning processes proposed to ensure contract quality assurance. 1.3.2. The plan shall include the following: • A quantitative method for measuring the Contractor's service required in the PWS; • An inspection system covering all services required in this PWS specifying the areas to be inspected on either a scheduled or unscheduled basis and how the inspection shall be accomplished; • The methods for maintaining on-site records of all inspections conducted by the Contractor and the necessary corrective action taken. This documentation shall be made available to the Government during the term of the contract; • The methods for identifying and preventing quality of service defects as early as possible in the reservation process to preclude errors and omissions and the level of performance becoming unacceptable; • An active program and strategy for improving quality over the life of this contract; • Method of providing security of documents, records, and Privacy Act information of customers during and after normal business hours; • Method for collecting customer feedback, initiating corrective action if needed, and method for sharing consolidated feedback to the Government; • Method for providing required management information reports on schedule and for ensuring validity of the data; • Method for ensuring quality levels for subcontractors as applicable; • Method for implementing the QCP; • Contingency plan that describes Awardees approach to ensure uninterrupted travel services in the event of a unforeseen disaster or emergency and; • Method for monitoring telephone services in accordance with the requirements specified in the PWS at paragraph 11.12 1.3.3. Quality Control Plan Report. The Contractor shall submit a monthly QCP Report. At a minimum, the Contractor's QCP Report shall document the results of Quality Control actions, as measured within the format of the QCP. The Contracting Officer or the Contracting Officer's Representative (COR) may forward the QCP and QCP Report to other Government designated personnel. 1.3.4. The Contractor's Quality Control Plan shall include procedures to ensure compliance with Government/DoD/Agency regulations and policy (See Para 12). 1.3.5. Surveillance of Contractor performance may be conducted through random sampling (e.g., Management Information Systems (MIS) and QCP Reports), and/or customer feedback provided to the Contracting Officer's Representative (COR), Contracting Officer's Technical Representative (COTR), Quality Assurance Evaluator (QAE), or Lead Quality Assurance Evaluator (LQAE) quarterly reports or by any other means necessary to ensure compliance with the Government's Quality Assurance Surveillance Plan (QASP). 1.3.6. The COR may hold quality assurance conferences/meetings on an annual basis (as a minimum) to meet with the COTRs, QAEs, and LQAEs from each site under their area of responsibility. The purpose of these conferences/meetings will be to discuss/resolve systemic issues of concern, performance trends, and to share relevant information regarding the CTO program. The CTO may be required to participate in the quality assurance conferences/meetings annually. 1.3.7. The CTO may be required to participate in monthly CTO telephonic outreach discussions. The purpose of these conferences/meetings will be to discuss/resolve systemic issues of concern, performance trends, and to share relevant information regarding the CTO program. 1.4. Personnel 1.4.1. All Contractor personnel shall be capable of and qualified in providing Government-sponsored travel for DoD personnel. Contractors personnel shall be knowledgeable of DoD and Service travel policies and ensure that these polices are complied with in the performance of their duties. 1.4.2. All services provided under this contract shall be performed by Contractor personnel fluent in written and spoken English and who shall conduct themselves in a professional manner. 1.4.3. DoD 5500.7-R requires that certain DoD employees obtain written supervisory approval before engaging in outside employment or business activities. See DoD 5500.7-R, Para 3-306. Regulations issued by other Agencies may contain a similar requirement. Before the Contractor employs Government personnel (civilian and military) on this contract, the Contractor shall ensure that the employee has complied with any applicable requirement for supervisory approval, and shall forward a copy of the written approval to the COR. Contractor employees shall not attempt to recruit Government employees while on Government premises or during Government working hours. Contractor employees shall not act to disrupt official Government business. Contractor employees shall conduct only business covered under this contract. 1.4.4. The Contractor shall provide personnel capable of obtaining, at a minimum, a secret security clearance in accordance with the DD Form 254 (Attachment 4) if required by the Government. Appropriately cleared personnel shall be provided at the location requested within 120 calendar days of the Contractor's receipt of a written Government request, or at a later date following receipt of security clearance approvals from the Defense Investigative Security Office. The contractor shall not be limited to hiring only U.S. citizens; however, if the policy for a particular location requires only U.S. citizens to be hired the contractor shall adhere to the policy. The Government will provide security clearances at no expense to the Contractor. 1.4.5. Staffing levels for CTO services may be adjusted as a result of variations between the estimated percentage of DTS and air/rail CTO Assist transactions. Staffing levels may also be adjusted based on variations in the workload data provided. Equitable adjustments shall be in accordance with PWS subparagraph 14.1. During Task Order competitions, awardees shall identify in their proposal(s) a formula for making staffing level adjustments. The awardee may make adjustments to staffing levels at the contractor's discretion upon a 30-day notification to the Contracting Officer. The notification of staffing level adjustments shall be identified in a revised Staffing Plan. 1.5. Customer Service 1.5.1. The Contractor shall provide 24-hour, 7-days per week courteous and responsive service, to include providing services to travelers after normal duty hours. The Contractor shall, via the itinerary, list telephone numbers for normal and after-normal duty hours; and stipulate that the "after-normal duty hours" phone number shall only be used for emergencies and by travelers enroute. The Contractor shall provide a toll-free telephone number, where capability exists, as well as toll free numbers for fax capability and shall accept collect calls appropriate for supporting all DoD/Government travel needs as required within this worldwide contract and specified in each Task Order. 1.5.2. The Contractor shall provide courteous and prompt resolution of travel problems and forward problems or traveler questions, beyond the Contractor's resolution authority, to the QAE, in coordination with the COR via electronic means (i.e., email, fax). 1.5.3. The Contractor is responsible for assisting with resolving complaints, disputes, or claims between the DoD/Government customer and any principal with whom the Contractor has arranged travel or other services, if the action was originated through the Contractor. 1.5.4. Due to projected base closures and realignments, the Government cannot forecast how the revenue for official travel will be affected. As site(s) are identified for addition or deletion, the Contracting Officer will issue a modification to this contract. In such an event, the Contracting Officer will provide the Contractor a 60 calendar day written notice for CONUS locations and a 90 calendar day written notice for OCONUS locations as permitted. 1.6. Emergency Services 1.6.1. The Contractor shall provide Travel Management Services as needed to satisfy surge requirements and in response to contingencies including, but not limited to, national emergencies, accident investigations, aircraft recovery teams, evacuations, rescue operations, civil disturbances, disasters, military peacetime and wartime contingency operations, exercises, personal emergencies, and mass causalities (human remains). At all times, the Contractor shall ensure quality customer service is maintained in accordance with applicable standards set forth in this contract. Operating hours and support may be modified as agreed to by QAE, in coordination with the COR, in support of emergencies. 1.6.2. The Contractor shall support emergency and short-notice requirements by providing electronic or paper tickets, or, as a last resort, arranging for prepaid tickets at a carriers' terminal or ticket office convenient to the traveler. Charges or fees associated with the issuance of prepaid tickets will be paid by the Government, unless the Contractor is responsible for late ticket issuance. When the Contractor is responsible for late ticket issuance, charges or fees associated will be coordinated with QAE in coordination with the COR. 1.7. Travel Office Facilities, Safety, and Physical and Personnel Security 1.7.1. The Contractor shall ensure business hours coincide with the local location business hours. Operating hours may be modified as agreed to by the QAE, in coordination with the COR. 1.7.2. The Contractor shall ensure that the travel office facilities are maintained in a clean and orderly manner consistent with installation and agency standards. 1.7.3. The Contractor shall provide travel office interior and exterior signs that conform to Service and Agency regulations and local customs in accordance with guidance and instruction from the authorized Government representative (e.g COR, COTR, LQAE and QAE). 1.7.4. The Contractor shall ensure that Contractor personnel comply with all rules and regulations, (i.e., published safety and security guidelines) applicable to the installation. All accidents that result in damage to Government property occupied and used by the Contractor, and/or injuries to Contractor personnel shall be reported to the QAE and the COR within one workday from occurrence. 1.7.5. The Contractor shall clearly identify its personnel in accordance with Government Service and Agency regulations and local site custom. The Contractor shall send a letter to the respective QAE with a listing of employees authorized to represent the Contractor in the performance of required services. Any updates shall be made within 30 calendar days of changes in personnel. For vehicle passes/registrations, each Contractor employee shall comply with requirements made for each installation, including those for pass receipt and security, safety rules and parking ordinances. The Contractor shall be responsible for removal of parking decals for personnel who leave the Contractor's employment or are transferred by the Contractor to a location outside of the Government facilities. If the Contractor occupies a separate facility or an area within a facility that can be physically secured, the contractor shall provide physical security of the contractor's facility or work area. At those locations where the contractor shares a facility with other government personnel, the contractor shall coordinate physical security requirements, responsibilities, and procedures for that location with the QAE. The contractor shall be responsible for safeguarding all government property provided for contractor use. At the close of each work period, the Contractor shall secure government facilities, equipment and materials. Key/Combination Control: The Contractor shall establish and implement methods of ensuring that all keys/combinations issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons or for unauthorized purposes. No keys issued to the Contractor by the Government shall be duplicated by the Contractor. The Contractor shall immediately report the occurrence of lost or duplicated keys to the QAE. In the event keys are lost or duplicated, the Government, at its option, may replace the affected lock or locks or perform rekeying. When a master key is lost or duplicated, all locks and keys for that system will be replaced. The total cost of replacing all locks and keys shall be paid by the Contractor. Gate Control/Parking: Some travel service locations will be limited access bases with controlled gate openings and closures. Unscheduled gate closures by appropriate security forces may occur at any time and personnel entering or exiting the base may experience a delay. Privately owned vehicles are subject to being searched. For CTO locations on base, the TO will obtain parking spaces for CTO employees as allowed by base regulations. 1.8. Government Furnished Facilities and Services 1.8.1. The Government will make available (at no cost) on-site facilities where required, utilities, custodial services, refuse collection, pest control services, Government centralized mail distribution of interoffice mail, and police and fire protection at the level provided to local Government offices. For Staffed Offices, contractor employees shall be provided facilities comparable to Government employees (e.g. air conditioning, heating, etc.). The Contractor shall not modify CTO facilities/furnishings including, but not limited to, partitions, walls, doors, floor and window coverings, ceilings and lighting without the approval of the QAE, in coordination with the COR. 1.8.2. The Government may request the Contractor to relocate or realign its travel office, equipment and supplies totally and/or in-part, due to organizational/operational changes, base realignments or closures during the period of the contract. The Government will provide the Contractor at least 90 calendar days advance notification for relocation or realignment of the travel office or the movement of equipment e.g., printers/GDS terminals. The Contractor shall comply with the specified date within the advance notification. A minimum of one-week notification will be provided to the Contractor for the relocation/movement of administrative supplies e.g., filing cabinets to include contractor's files. Any Government request for relocation shall be at the Government's expense. Government request moves shall be coordinated in advance with the Contracting Officer and shall be coordinated and approved in advance by the local transportation office. Additionally, all cost associated with Government requested moves shall be approved prior to any costs being incurred and reimbursed by the local transportation office. No funds will be obligated on the contract to pay for moves. Any additional costs above and beyond the original approved amount shall be submitted to the Government for approval prior to any costs being incurred Contractor-initiated moves shall be paid by the Contractor. It is understood that in the event of various occurrences, including natural disasters, a Contractor is entitled to be excused from liability for delaying his performance; however the Government's requirement during these periods is that the Contractor continue performance to the maximum extent practical. The Contractor will not be required to bear the expense of providing travel services support at the disaster site, but should be able to provide distant support, including the ability to perform Centrally Billed Account (CBA) reconciliation during the disaster. 1.8.3. The Government will provide, at no cost to the Contractor, existing commercial telephone lines. The cost of activating or maintaining service to existing lines shall be borne by the Contractor. The Contractor, at its expense, may install additional lines and connections. All telephone lines used by the Contractor, including those installed at the expense of the Contractor are subject to the control of the installation telephone office. Telephone numbers shall be listed in installation telephone directories as "(Contracted) Commercial Travel Office." The name of the Contractor shall be listed IAW local policy and the Contractor may include the name of a subcontractor. 1.8.4. Telephone numbers used by the Contractor at on-base/post travel offices shall not be transferred to off-base/post locations upon expiration of the contract performance period. Any telephone numbers used for off-base/post service centers, such as a regional reservation center, promoted to the DoD military community under the contract, shall be terminated upon expiration of the contract. 1.8.5. The Contractor shall provide in-transit passenger visibility. The Contractor shall have the ability to identify and track passengers from origin to destination for arrangements made by the Contractor. 1.9. Transition 1.9.1. The Contractor shall take all actions necessary to ensure there is no break in service during the transition between the Contractor hereunder and any previous or successor Contractor during phase-in and phase-out of travel operations. The transition shall be handled with minimal disruption to the customer. 1.9.2. The Contractor shall allow any successor Contractor access to Government owned or controlled office space 90 calendar days prior to contract expiration, for site surveys. 1.9.3. The Contractor shall issue and deliver tickets for travel commencing within three calendar days after contract expiration. Tickets shall be delivered no later than the close of business of the last workday of the contract based on the Contractor receiving authorization for ticketing. 1.9.4. The Contractor shall continue to reconcile all forms of payment for 120 calendar days after the contract performance period ends. 1.9.5. The Contractor shall electronically transfer to the successor Contractor all un-ticketed travel records contained in the incumbent Contractor's data repository applicable to the effort under this contract. This includes all un-ticketed records in the pre-travel and travel phases. The Contractor shall be liable to indemnify the Government for any costs or losses sustained as the result of failure to deliver accurate and complete information due to actions of the Contractor. 1.9.6. For DTS transactions, the Contractor shall ensure that, prior to CTO conversion, the Passenger Name Record (PNR) validation worksheet has been completed and submitted to the Defense Travel Management Office (DTMO). Additionally, the Contractor shall ensure that active pseudo city codes have been established. All the aforementioned actions must occur 4 weeks prior to processing actual DTS transactions. 1.9.7. The Contractor shall cease operations and vacate all Government facilities by 12:00 midnight on the last working day of contract performance, unless otherwise approved by the Contracting Officer. 1.9.8. The Contractor may be expected to perform service not later than 60 calendar days after Task Order award. However, certain overseas locations may require 90 calendar days. 1.9.9. No later than the 20th calendar day after contract expiration, the incumbent Contractor shall provide to the COR, COTR, and QAE a report for each payment mechanism containing the following information for each unbilled transaction (debits and credits) remaining in the incumbent Contractor's database: complete ticket number, traveler's name, accounting data, travel authorization number/travel order number, complete itinerary and dollar amount. The Contractor shall be liable to indemnify the Government for any costs or losses sustained as the result of failure to deliver accurate and complete information due to actions of the Contractor. 1.9.10. For DTS transactions, prior to task order expiration, the incumbent Contractor's Pseudo City Code (PCC) or Subscriber Identification (SID) shall be disconnected from the DTS Reservations Module, which shall prevent creating new PNRs, modifying or cancelling existing reservation. The CTO may receive reservations approved prior to disconnection on their ticketing queue. During this transition period, DTS users will be unable to create new reservations or modify and cancel existing reservations using the Reservations Module. The CTO may receive approved reservations on their ticketing queue for processing and shall place all ticketed, cancelled, and modified DTS PNRs on the polling queue until the last working day of the contract performance. The CTO shall delete Branch or Bridge access between their PCC or SID and the DTS PCC or SID by 12:00 midnight on the last working day of task order performance. 1.10. Security of Proprietary Information 1.10.1. Contractors providing travel services under this contract shall not intentionally obtain or disclose unauthorized proprietary information of another Contractor's CTO through use of the Defense Travel System (DTS) Pseudo City Code (PCC). Such unauthorized access into the DTS is unacceptable. The Department of Defense will report unauthorized access in accordance with 18 U.S.C. § 1030 - Fraud and related activity in relationship to computers. Further, known or suspected computer vulnerabilities of the DTS must be officially and explicitly reported to the Contracting Officer and the DTS Program Management Office immediately upon discovery to allow for immediate resolution of the issues. 1.10.2. Whenever the contractor becomes aware that proprietary data pertaining to all related services to support official travel activities of authorized DoD travelers has been lost, stolen, or compromised, the Contractor shall immediately begin the process of notifying all effected cardholders. The contractor shall also notify the Defense Travel Management Office (DTMO) immediately, but not later than five (5) calendar days after the loss or compromise was discovered. 1.11. GOVERNMENT HOLIDAYS 1.11.1 The following holidays will be observed by the Contractor unless otherwise instructed by the Contracting Officer. All other observed holidays will be identified in the Task Order. 1.11.2. Any reference made to holidays shall be construed to mean the Government holidays listed below: New Year's Day Martin Luther King's Birthday President's Day Memorial Day Independence Day Labor Day Columbus Day Veteran's Day Thanksgiving Day Christmas Day 1.11.3. The Contractor shall coordinate all office closures other than for a Federal Holiday with the COR. 2. TRAINING 2.1. During Task Order implementation, the Contractor shall participate in four Government conducted implementation training sessions.. The training shall consist of a 60 to 90 minute presentation given to transportation officers and other DoD personnel over a two to three day period. The Contractor developed presentation shall introduce attendees to Contractor provided travel management services provided under this contract. It shall include information on areas such as CTO Assist travel services provided, after hours procedures, ticket delivery, and Centrally Billed Account (CBA) reconciliation procedures. The presentation shall be conducted through the use of Power Point Slides or other media. The Contractor is required to provide copies of all training presentations to attendees. The Contractor shall develop and provide for Government review and COR/LQAE approval, presentations and training materials appropriate to the event 30 calendar days in advance of the training event. 2.2. RESERVED. 3. REQUIREMENTS APPLICABLE TO BOTH DTS AND CTO ASSIST TRAVEL MANAGEMENT SERVICES 3.1. In accordance with compliance documents identified in Paragraph 12 of this Performance Work Statement (PWS), and the requirements in this contract, the Contractor shall perform Travel Management Services to support official travel activities of DoD sponsored travel. If the local business rules conflict with the requirements in this PWS, the Contractor shall perform in accordance with this contract. The services may include, but are not limited to the following: • Maintaining security of personnel data and ensuring enforcement of Privacy Act requirements; • Fulfillment: The travel service support function that fulfills (i.e., completes) the reservation process for the online booking customer. This function primarily includes ticketing of reservations, but may also incorporate CTO quality controls. The focus is to minimize CTO intervention in the travel process; • Centrally Billed Account (CBA) Demonstration: The Contractor shall provide a demonstration of the CBA reconciliation process for the DoD Service or Agency at the Task Order level as required. The CBA reconciliation demonstration shall include test scenarios developed solely by the Offeror. The CBA reconciliation demonstration shall consist of debits, regular credits, and airport debits/credits. The Contractor shall also demonstrate their ability to extract and report data from a DTS PNR in accordance with the Service and Agency specific CBA reconciliation file format. The Contractor shall be prepared to conduct a CBA reconciliation demonstration within the Washington DC Metropolitan Area. If not able to conduct a CBA reconciliation demonstration in the Washington DC Metropolitan Area, the Contractor will provide the demonstration at a proposed location approved by the government. The Contractor shall identify the proposed location in their proposal. The government shall notify the Contractor at least 10 days in advance on the date and time of the demonstration. • Air Mobility Command (AMC) Patriot Express Reservation: The Contractor shall arrange AMC Patriot Express Reservations where required. If this requirement is implemented, pricing will be obtained in accordance with applicable procurement regulations. The Government may provide the contractor access to the Global Air Transportation Execution System (GATES) or other electronic means for completing GATES reservations. 3.2. The Contractor shall provide lost ticket applications and assist the traveler in filing the application. 3.3. When requested by the traveler, the Contractor shall make confirmed reservations for air/rail, rental car, ground transportation, ferry and lodging. Government/DoD negotiated volume discount lodging programs shall be utilized by the Contractor where available. All U.S. commercial lodging institutions used shall be on the master list issued by the U.S. Fire Administration, Federal Emergency Management Agency, unless there is no listed property with available space within a reasonable driving distance from the TDY location. The current listing of approved lodging institutions is located on the internet at http://www.usfa.dhs.gov/applications/hotel/ . To the maximum extent possible, confirmed reservations shall only be made at commercial facilities that accept the Government charge card. Government/Commercial Lodging Reservations: The Contractor shall provide complete lodging reservation service to include Bachelor Quarters (BQs) at all military installations". Navy Bachelor Quarters (BQ) includes Navy Lodge facilities. Lodging service shall include making reservations and providing the traveler, on the itinerary, the rate, inclusive of taxes, BQ or hotel/motel location, telephone number(s), confirmation numbers(s) and non-availability or cancellation numbers as appropriate for each destination. The contractor shall make reservations only in those establishments that honor the individual government charge card. Since adequate government quarters must be used by Navy official travelers to the maximum extent practical when they are available, Navy BQs shall receive first consideration when making lodging reservations unless exempted by the order issuing official. Once it has been determined that there are no adequate Navy BQ rooms available and a certificate of non-availability (CNA) number has been issued and documented on the itinerary/order endorsement, the contractor shall book commercial lodging for the traveler(s). Department of Defense Lodging reservations at Navy, Army, Air Force and Marine Corps lodging operations shall be made as follows: NAVY Navy Gateway Inns & Suites (NGIS) is the Priority One lodging for all Navy TDY travelers. Reservations may be made by calling 877-NAVY-BED (628-9233) or http://www.dodlodging.net Navy Lodge is the official Priority One choice for all Permanent Change of Station (PCS) travelers. Reservations may be made by calling 800-NAVY-INN or http://www.navy-lodge.com ARMY Army lodging reservations shall be made by contacting lodging at the TDY location of the traveler or by calling 1-800-GO-Army1. Army lodging locations and phone numbers are listed at www.armymwr.com AIR FORCE Air Force lodging reservations shall be made by contacting Air Force Inns at the TDY location of the traveler, by calling 888-AF-LODGE (235-6343) or http://www.dodlodging.net MARINE CORPS Marine Corps lodging reservations shall be made by contacting Marine Corps Inns at the TDY location of the traveler or at www.usmc-mccs.org/lodging/index.cfm 3.4. RESERVED. 3.5. Electronic ticketing is the preferred method of ticket issuance. In the event that electronic ticketing is not available, airline tickets shall be issued on ticket stock, which is acceptable for movement on the carrier providing the transportation. The Contractor shall maintain sufficient quantities of ticket stock on-site to adequately handle normal and surge travel volumes and avoid ticketing delays. The Contractor shall deliver tickets to the traveler or authorized Government official. Tickets should not be issued more than three business days prior to travel, except when specifically requested by the Government. Delivery of tickets or records of reservation may be accomplished by any effective means such as regular or overnight mail, courier, and/or electronic delivery of an e-ticket, as long as timely delivery to the traveler is accomplished. Locations requiring ticket delivery will be identified at the task order level. If electronic ticketing is available and the traveler requests issuance and delivery of a paper ticket in lieu of accepting an e-ticket, the fee shall not be charged to the Government, (i.e., Individually Billed Account (IBA)/Centrally Billed Account (CBA)). The Contractor shall charge the traveler the paper ticket fee directly. The issuance of tickets/ticket jackets in connection with transoceanic/international air travel shall be those printed for commercial airlines and neither tickets nor ticket jackets shall contain any markings, stamps or other indications which might identify the traveler as a military member, a U. S. Government civilian employee or dependent thereof. The Contractor is not required to completely sanitize the Navy traveler moving in an overt status but shall make the traveler less conspicuous. 3.6. When commercial travel vendors initiate a change to previously scheduled travel arrangements, or transmit Other Service Information (OSI) or Supplementary Service Request (SSR) messages in PNRs, the Contractor shall notify traveler(s) of the changes to travel arrangements within 24 hours. Notification shall be by phone or electronic message (time permitting). If the Contractor is unable to contact the traveler, the Contractor shall leave a message at the traveler's phone number(s) and email address(es) as contained in the traveler profile sent in the PNR. The Contractor shall ensure all PNRs originated in DTS with schedule changes are placed on the outbound/polling queue. For those sites utilizing a contractor's GDS to make reservations, the Contractor shall ensure all schedule changes are placed on the Government agencies booking entities queue. 3.7. Travel orders/authorizations authorize official travel at Government expense. For electronic DTS generated authorizations, using the Reservation Module and an IBA or CBA as a form of payment; the CTO is not required to view a paper copy of the travel order/authorization prior to ticketing. Travel orders should be issued before travel begins unless an urgent and unusual situation prevents prior issuance. If official travel begins or is performed before travel orders are issued, the travel must be pursuant to oral, letter or message authority. For IBA/CBA transactions, issuance of tickets pursuant to oral, letter, or message authority must be authorized by an approving official and forwarded to the CTO to maintain as approval in the absence of the electronic signature as required by DTS for issuance of tickets. Refer to Section 6 for CTO Assist (traditional) travel not covered by DTS. 3.8. The Contractor shall at the request of official DoD travelers, provide LICWO travel services. The Contractor shall provide LICWO travel services to an individual on an official trip and to family members or others accompanying that individual when requested by the traveler. Because travelers are responsible for any costs that exceed the official portion of the trip, the Contractor shall not invoice the Government for any leisure reservations or services. The appropriate fee, as defined in the PWS, shall be charged to the Government for the official portion of the LICWO travel service request. The transaction fee for LICWO services shall be charged directly to the traveler. The Contractor shall segregate costs for official travel from the leisure travel costs. The Government contracted fare shall not be used for LICWO. 3.9. The Contractor shall only provide the following services for LICWO travel and shall not advertise, solicit, or sell any leisure travel services in conjunction with official travel other than the following specified services for making LICWO arrangements: • Point-to-point reservations and ticketing on scheduled common carriers for all modes of travel. • Rental vehicle reservations • Lodging reservations • Delivery of travel documents 3.10. The Contractor shall accept requests for LICWO travel in person for staffed locations, and by email, phone, fax, or via DTS. The Contractor shall, at a minimum, accept personal charge cards, cash, checks, and money orders in accordance with commercial practices for LICWO travel and shall process timely refunds to travelers as appropriate. 3.11. The Contractor shall not, under any circumstances, provide the traveler with a cash refund for a totally or partially unused ticket issued for official Government travel, or allow a credit based on a refund toward the purchase of personal travel. 3.12. The Contractor shall identify and cancel, when capable, all unused or partially unused e-tickets 30 days from the date of the last air travel segment and initiate the process for refunds. The Contractor shall immediately process refunds for paper tickets upon receipt. E-tickets refunds shall be processed upon notification of non-use. The Contractor shall assist the Government in research of unused tickets. Additionally, the request for refunds shall be provided to the Government Transportation Office via paper/electronic means. 3.13. The Contractor shall accept payment for official travel by all forms of the Government Travel Card (i.e., IBA, CBA, and Unit Cards). Additionally, the U.S. Government Transportation Requests (GTRs) shall be accepted IAW with industry standards or as specified in the General Service Administration City Pair Contract. For official hotel and rental car reservations, the Contractor shall accept IBA, CBA (Unit Cards), and personal charge cards. This requirement is subject to industry standards. 3.14. The Contractor shall make arrangements and or issue miscellaneous charge orders in accordance with industry standards for authorized excess baggage. The Contractor shall arrange for excess baggage as allowed by the carrier. The Contractor shall provide the traveler with pertinent information related to the booking of the excess baggage to include carrier rules and fees. The traveler shall make payment for excess baggage directly to the carrier by an IBA, cash or GTR in accordance with JTR/JFTR. 3.15. The Contractor shall make confirmed reservations for travelers requesting PCS duty travel accommodations to include travel of pets. The traveler will pay all costs for pet travel. 3.16. The Contractor shall make arrangement for the movement of DoD military working dogs. 3.17. The Contractor shall not issue a premium class (first class or business class) ticket at Government expense without receiving a signed or otherwise properly authenticated travel authorization specifically authorizing that class of service. Travelers are authorized to upgrade to business class at their personal expense or use frequent travel benefits. 3.18. The Contractor shall reimburse the Government for the cost of the difference between premium class travel (business or first class) and the lowest appropriate fare if business or first class arrangements are used without appropriate approval in accordance with DoD/Government travel policy. 3.19 The Contractor shall provide on-site staffing/site requested staffed office as definied in Attachment 1 (see staffed office definition) at sites identified by the Government. The Contractor is permitted to provide services to staffed location from other locations due to temporary absenses of staff not to exceed 15 business days or due to industry requirements from its staffed offices. 3.20. The Contractor shall assist customers, via telephone or in person, with travel related inquiries. Inquiries could consist of providing cost estimates for air, rail, car, or excess baggage. The COTR maintains preferred international routings and onward travel advice (OTA) in the GDS being used to assist travelers upon arrival at overseas destination airports and in proceeding from those airports to final destinations. The CTO shall insert the appropriate OTA in the itinerary. 3.21. RESERVED. 3.22. Government Access to the Contractor's Local Area Network (LAN) for CBA Reconciliation and Quality Control. The Contractor shall provide Government access to the contractor's LAN and back office for CBA Reconciliation in accordance with Attachment 7 through the use of contractor provided equipment, to include printers. The equipment provided shall be configured with GDS-like software and the versions of software, such as Windows and internet browser versions, currently in use by the contractor to perform their CTO functions. This equipment will be used by Government personnel for inspection and quality contraol purposes were identified in the PWS. The Government will also use the equipment to monitor the Contractor's compliance by checking fares, finding routes, reviewing reservations and checking itineraries by those offices identified in this PWS> The Contractor shall be responsible for the servicing and replacement of all provided hardware, if required, during the contract period. The Contractor shall upgrade hardware as deemed necessary; provide training and software release updates in accordance with PWS 3.24. Attachment 4 provides the quantity and the locations of the required access points and identifies the locations that require Government access to the contractor's back office in addition to the contractor's LAN. The Contractor shall adhere to any applicable industry standards and security procedure requirements in setting up the contractor provided equipment. Accordingly, the Contractor shall provide the Government applicable operating instructions for the equipment regarding security. 3.23. Global Distribution System (GDS) Terminals. The Contractor shall provide contractor owned GDS terminals, on the contractor's network/local area network, to be used by the Government for inspection/quality control purposes and for making reservations where identified in the PWS. The Government will use these terminals to monitor the Contractor's compliance by checking fares, finding alternate routes, reviewing reservations, checking itineraries and for making reservations by those offices identified in this PWS. The Contractor shall adhere to any applicable industry standards and GDS security procedures and requirements in setting up the GDS. Accordingly, the Contractor shall provide the Government applicable operating instructions for the system regarding security. The Contractor shall provide to the Government training and maintenance for GDS terminals. 3.24. Software Solution with GDS-like Functionality. The Contractor shall make available an alternative to the GDS terminal through a contractor owned terminal on the contractor's network/local area network, a commercial desktop application that provides functionality similar to a GDS terminal. The Contractor shall provide training and software release updates to the Government. 3.25.Satellite Ticket Printers (STPs) For Remote Ticketing. The Contractor shall provide installation, setup, training, connectivity, ticket stock, and maintenance for STPs. The Government will use the STP to print tickets at a location other than the CTOs. The Government will specify in a contract modification how many printers are required and where they shall be installed. The Contractor shall adhere to any applicable industry regulatory requirements. 3.26. For DTS transactions, the Contractor shall be required to use workaround solutions to ensure optimal customer service due to temporary system problems and charge the CTO Assist transaction fee. 3.27. Contractors shall have the capability to access all airline fares and schedules in order to ensure that the most economical airfare is available in accordance with DoD policy. This service shall be provided at the most economical cost to the Government. The Contractor shall take into account industry changes that affect revenue agreements between vendors i.e., GDS Fees, commission in their proposed fees. 3.28. When operating under a Management Service Fee (MSF) methodology, the Contractor shall retain all non-air commissions accrued. All air commissions accrued by the Contractor shall be provided to the Services and Agencies in the form of a monthly price reduction. 4. MANAGEMENT INFORMATION SYSTEM (MIS) REPORTING REQUIREMENTS 4.1. The Contractor shall provide accurate MIS information on all travel services provided. MIS reporting shall be performed in accordance with this contract; however, the Government reserves the right, pursuant to the Changes Clause, to establish additional or alternative MIS reporting requirements. See Task Order requirements (Attachment 23) for the current list of MIS reporting requirements under this task order. 4.1.1. Daily Sales Summary Report The Contractor shall submit on a daily basis, a Daily Sales Summary Report, to the QAE or their representative at each CTO manned location. In addition, one consolidated report, delineated by site, shall be provided to the LQAE, Service and Agency Headquarters and the COR monthly. The report shall consist of the following data items: invoice number, document number, traveler's name, gross amount, commission amount (if applicable), base fare, tax, total cash sales, total credit card sales and total daily sales. In addition, the daily report should also include the OBT vendor code. 4.2. UNUSED PAPER TICKET REPORT 4.2.1 The Contractor shall submit two unused Paper ticket reports titled Report 1 and Report 2. The frequency of Report 1 submission is identified in the Task Order Requirements (Attachment 4). If weekly, monthly, or quarterly reports are requested, the Contractor shall submit, via email, a Microsoft Excel report to the LQAE, Service and Agency Headquarters and the COR. The report shall consist of the following data elements: number of cancelled tickets; value of cancelled tickets; number of unused travel segments; value of unused travel segments; value of requested refunds; and value of refunds received. One report shall be generated listing each site in the Task Order. The report shall also include the total number of unused tickets on a weekly, monthly or quarterly basis as determined in the Task Order. The reports shall be submitted by the 3rd business day of the subsequent week for weekly reports, 15 calendar days after the end of each month for monthly reports, or 15 calendar days after the end of the quarter for quarterly reports. The frequency of Report 2 submission is identified in the Task Order Requirements (Attachment 4). If weekly, monthly, or quarterly reports are requested, the Contractor shall submit, via email, a Microsoft Excel report to the LQAE, Service and Agency Headquarters and the COR. The report shall consist of the following categories: Service/Defense Agency, Organization, Commercial Travel Office, Passenger Name, Passenger telephone number (if available), Airline, Date of Ticket Issuance, Airline Ticket Number, Fare Basis Code, Cost of Original Ticket, Date of Refund Request, Refund Value and Travel Order number (if available). One report shall be generated listing each site in the task Order. The report shall also include the total number of unused tickets on a weekly, monthly or quarterly basis as determined in the Task Order. The reports shall be submitted by the 3rd business day of the subsequent week for weekly reports, 15 calendar days after the end of each month for monthly reports, or 15 calendar days after the end of the quarter for quarterly reports. 4.3.

Full Service Maintenance Agilent 8800 & 7900

Department of Health and Human Services, Food and Drug Administration | Published August 19, 2016  -  Deadline August 26, 2016
cpvs

PART 1 - DescriptionThis is a Combined Synopsis/Solicitation for Commercial Items prepared in accordance with the format in FAR Subpart 12.6 and FAR Part 13 and as supplemented with additional information included in this notice. This Request for Quotation (RFQ) announcement constitutes the only solicitation that will be issued; a quote is being requested and a written solicitation will not be issued. The government contemplates a Firm-Fixed Price Purchase Order resulting from this solicitation. The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-89 dated July 14, 2016.The associated North American Industrial Classification System (NAICS) code for this procurement is 811219 - Other Electronic and Precision Equipment Repair and Maintenance; the small business size standard is $20,500,000.00.PART 2 - Supplies or Services and Prices/Costs The U.S. Food and Drug Administration (FDA) has a requirement for one (1) year full Coverage maintenance for parts and labor covering ICP-MS 7900 and 8800 systems across FDA's Toxic Elements labs is required to continue and to expand the efforts of FDA to protect the U.S. food supply and to respond to emergencies in a timely and accurate manner. Maintenance and uninterrupted operation of these instruments distributed across different FDA labs is a critical need for the regulation of food and drug products and the FDA food defense initiatives. Technical Specifications:All of the following are minimum requirements for the service contract. Equivalent requirements that differ from these minimum requirements must be justified by the proposing vendor and evaluated by the Project Advisory Group prior to purchase. • All-inclusive repairs for rapidly resolving problems minimizing disruptions to lab operations.• Unlimited On-site Repair Visits (travel & labor)• Parts required for repair• New OEM parts• Consumables/Supplies Required for Repair including but not limited to liners, seals, tubing, assemblies, torch, cones, lamps and multipliers• access to Agilent's worldwide, world-class parts logistics centers that can send needed parts overnight.• Repair by service engineer who is trained and certified by the instrument manufacturer• 48 hr turn-around time for on-site service and repair from the initial request for service by the customer for 100% of service calls• 1 scheduled on-site Preventive Maintenance per instrument to ensure peak performance (includes travel, labor, parts and supplies) and maintenance kit to inspect• and clean system and proactively replace critical parts• Real-time remote diagnostics and predictive support technology to optimize instrument availability and deliver detailed asset reporting for workflow optimization• Agilent Remote Advisor-Assist• Agilent Remote Advisor-Report• Agilent Remote Advisor-Alert• Provide unlimited priority technical/troubleshooting hardware and software telephone support with a 2-hour or less response time for 100% of calls• Include coverage for unlimited software and firmware updates/maintenance with any necessary revision training and support• Include upgrade to the latest software available from the manufacturer (including software, installation (travel and labor), and training)• Coverage of parts and labor for troubleshooting and repair of the ICP-MS system including but not limited to the following:o ICP-MSo autosamplero chiller/ heat exchangero rough pumpo computero software• Provide the end-user of the equipment with a copy of a field service report/ticket identifying the equipment name, manufacturer, model number, and serial number of the equipment being serviced/repaired and detailing the reason for the service call, a detailed description of the work performed, the test instruments or other equipment used to affect the repair or otherwise perform the service, the name(s) and contact information of the technician who performed the repair/service, and for information purposes, the on-site hours expended and parts/components replaced.  

JPEO PHRMCE Assessment

Department of Health and Human Services, Program Support Center | Published March 2, 2016  -  Deadline March 9, 2016
cpvs

Pursuant to the authority of FAR 6.302-1, The Department of Health and Human Services (DHHS), Program Support Center (PSC), Acquisition Management Services (AMS), on behalf of the the Joint Program Executive Office for Chemical Biological Defense (JPEO-CBD) intends negotiate on a sole source basis an order with TUFTS  University of Medicine. The purpose of this sole-source is to  perform an independent assessment and validation of the data gathering and analytics data that supports the Public Health Emergency Medical Countermeasures Enterprise (PHEMCE) Cost Model Tool output.  Independent assessment of and validation the PHEMCE tool supporting data is needed.  The assessment consists of a review the PHEMCE cost variables to build a concesus on metric definitions, cost data sources, data accessibility and utility that has already been completed by the interagency. Tufts University will hold in-person and teleconference meetings with the core team and the interagency to discuss cost model variables; metric definitions; cost data sources ease of data access; and assess a variety of analytics and their perceived value. .  Tufts Univeristy will then prepare, facilitate and manage a process to validate the requirements of the cost tool.  They will compile and analyze all of the program data collected and prepare custom reports to review and refine with the core team.  As part of this process, Tufts University will apply and review statistical analyses, economic estimation practices and inflation factors used to support the development of the custom reports and output. The Government's technical experts performed market research between April and May 2015 searching the website for universities that specialized in pharmaceutical economic development. Two universities were indentified; Tufts University of School of Medicine and Duke University Health Affairs. Although Duke University has the capability to perform this requirement, they lack the experience working with Public Health Emergency Medical Countermeaures Enterprise (PMEMCE) Cost Model Tool and the regulatory challenges of the FDA. An award to Duke would result in a learning curb that would be costly to the government in time and funding. Based on this market research, the Government's technical experts concluded only Tufts University School of Medicine can fulfill this requirement. This notice of intent to award is not a request for competitive quotations. Interested concerns capable of providing the same or similar products or services as described in this notice may submit a capability statement outlining their capabilities. No solicitation is available. Information received will be evaluated for the purpose of determining whether to conduct a competitive procurement. Capability Statements must be received within the time set forth in this synopsis to be considered by the Government. A determination to compete this proposed contract based onresponses to this notice is solely within the discretion of the Government.    

2 kg of ML246 (Metarrestin)

Department of Health and Human Services, National Institutes of Health | Published May 17, 2016  -  Deadline May 27, 2016
cpvs

COMBINED SYNOPSIS / SOLICITATION Title: Acquisition of 2 kg of ML246 (Metarrestin)This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6 as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. The solicitation number is HHS-NIH-NIDA-(SSSA)-16-357 and the solicitation is issued as a request for request for quote (RFQ). This acquisition is for a commercial item or service and is conducted under the authority of the Federal Acquisition Regulation (FAR) Part 13-Simplified Acquisition Procedures; FAR Subpart 13.5-Test Program for Certain Commercial Items; and FAR Part 12-Acquisition of Commercial Items, and is not expected to exceed the simplified acquisition threshold. The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-87, dated April 6, 2016. This acquisition is unrestricted. The associated NAICS code is 325412 and the small business size standard is 1,250 employees. The purpose of this requirement is to acquire 2 kg of ML246.Background The National Institutes of Health (NIH) is the nation's leading medical research agency and the primary Federal agency whose mission is to seek fundamental knowledge about the nature and behavior of living systems and the application of that knowledge to enhance health, lengthen life, and reduce illness and disability, conducting, supporting and making medical discoveries that improve people's health and save lives.The National Center for Advancing Translational Sciences (NCATS) is a part of the National Institutes of Health (NIH), which mission it is to catalyze the generation of innovative methods and technologies that will enhance the development, testing and implementation of diagnostics and therapeutics across a wide range of human diseases and conditions.The NCATS Chemical Genomics Center (NCGC) is tasked with identifying and developing novel small molecule leads against a wide spectrum of human disease targets, which it accomplishes by screening thousands of small molecules in collaboration with both intra-and extramural researchers. In pursuit of this goal, the Center has a strong internal transdisciplinary team of scientists who continually discover novel small molecules for application against a wide range of human diseases.As such, NCATS is in need of 2 kg of ML246 for follow up for a drug discovery project. Scope of WorkContractor Requirements (Scope of Work)1. The Contractor must be able to synthesize and provide the NCATS DPI with 2 kg of ML246 (metarrestin) (CAS 1443414-10-5, molecular formula C31H30N40, molecular weight 474.5961) that has been produced using good manufacturing practices (GMP)2. The small molecules must be guaranteed to have a purity of >99% by HPLC (High Performance Liquid Chromatography), NMR (Nuclear Magnetic Resonance) and mass spectrometry Period of PerformanceThe contractor must provide for shipping and handling to send ML246to NCATS within 8-12 weeks on or about August 1, 2016. Place of PerformanceVendor is responsible for delivering ML246. They are to ship the compound to Mr. Ajit Jadhav C/O Paul Shinn 9800 Medical Center Drive, Rockville MD 20850. Type of Contract Contemplated Firm fixed price Evaluation of QuotationsThe Government will award a contract resulting from this solicitation to the responsible offeror whose quote conforming to the solicitation is the lowest priced technically acceptable offer. Applicable Clauses FAR clause 52.212-1, Instructions to Offerors - Commercial Items, applies to this acquisition. Offerors must include a completed copy of the provision at FAR clause 52.212-3, Offeror Representations and Certifications - Commercial Items, with its offer. A statement that the FAR clause at 52.212-4, Contract Terms and Conditions - Commercial Items, applies to this acquisition and a statement regarding any addenda to the clause. If an addendum applies, include the addenda language. A statement that the FAR clause at 52.212-5, Contract Terms and Conditions Required to Implement Statutes or Executive Orders-Commercial Items, applies to this acquisition. The Defense Priorities and Allocations System (DPAS) are not applicable to this requirement. Responses to this solicitation must include clear and convincing evidence of the offeror's capability of fulfilling the requirement as it relates to the technical evaluation criteria. The price quote shall include: list price, shipping and handling costs, delivery days after contract award, delivery terms, F.O.B. Point (Destination or Origin), and any other information or factors that may be considered in the award decision. A redacted invoice for a requirement of similar size and scope should be provided to assist in a price reasonableness determination. In addition the Dun & Bradstreet Number (DUNS), the Taxpayer Identification Number (TIN), and the certification of business size must be included in the response. All offerors must have an active registration in the System for Award Management (SAM) www.sam.gov. All responses must be received by May 27, 2016, 8:00 am EST and must reference number HHS-NIH-NIDA-(SSSA)-16-243. Responses may be submitted electronically to andriani.buck@nih.gov or by U.S. mail to the National Institute of Drug Abuse (NIDA), Station Support / Simplified Acquisition Branch (SS/SA), 31 Center Drive, Building 31, Room 1B59, Bethesda, Maryland 20892-2080, Attention: Andriani Buck. Fax responses will not be accepted.Contact Andriani Buck at andriani.buck@nih.gov for information regarding the solicitation.

Small Molecules

Department of Health and Human Services, National Institutes of Health | Published December 2, 2015  -  Deadline December 17, 2015
cpvs

Combined Synopsis/Solicitation Introduction: This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6 as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. The solicitation number is HHS-NIH-NIDA(SSSA)-2015-CSS-13 and the solicitation is issued as an request for quotation (RFQ). North American Industry Classification System (NAICS) Code: The intended procurement classified under NAICS code 325199 with a Size Standard of 1000 Employees. Acquisition Authority: This acquisition is for a commercial item or service and is conducted under the authority of the Federal Acquisition Regulation (FAR) Part 13-Simplified Acquisition Procedures and FAR Part 12-Acquisition of Commercial Items, and is not expected to exceed the simplified acquisition threshold. The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-05-84, dated October 5, 2015. Description of Requirement: Purpose: The purpose of this requirement, for the National Center for Advancing Translational Sciences (NCATS) Division of Preclinical Innovation (DPI), is the acquisition of 716 small molecules to be included in the NCATS Pharmacologically Active Chemical Toolbox (NPACT) library. Project Requirements: The compounds must already exist in the Contractor's catalog to ensure that the compounds are readily available. The specific requirements are as follows: • The Contractor must be able to provide the NCATS DPI with each varying amounts of at least 95% of the small molecules listed in the attached Excel document titled "Required Small Molecules List." • Each molecule provided must be guaranteed to be 80% pure or better. • PLEASE NOTE: Molecules shall be provided to the NCATS in barcoded vials that shall be provided to the successful Contractor by the NCATS at time of award. • In addition to the molecules themselves, the Contractor must be able to provide the following electronic information for each required molecule: chemical structure, compound name, molecular weight, simplified molecular-input line-entry system (SMILES) or equivalent chemical structure information, accurate weight of amount of compound shipped. This information shall be provided via email referencing individual compound vial barcodes. • The contractor must provide for shipping and handling to send small molecules in the provided vials to the NCATS. Anticipated Period of Performance: Compounds and associated information must be delivered within four (4) weeks following Contractor receipt of the barcoded vials provided by NCATS and installment shipping is acceptable. Place of Performance: 9800 Medical Center Drive Rockville, Maryland 20850 Contract Type: The Government intends to issue a firm fixed price purchase order for this requirement. There will not be up-front payment options for this requirement. Applicable Clauses and Provisions: All Offerors MUST be actively registered in the System for Award Management (SAM) www.sam.gov The provision of FAR clause 52.212-1, Instructions to Offerors - Commercial Items applies to this acquisition. The provision of FAR clause 52.212-2, Evaluation - Commercial Items applies to this acquisition. A completed copy of the provision at FAR clause 52.212-3, Offeror Representations and Certifications - Commercial Items, is required with any offer submitted. The FAR clause is located at http://www.acquisition.gov/far/. This requirement may be met by completion of the provision in the System for Award Management. FAR clauses 52.212-4, Contract Terms and Conditions - Commercial Items and 52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders - Commercial items apply to this acquisition. FAR clause at 52.212-5, Contract Terms and Conditions Required to Implement Statutes or Executive Orders-Commercial Items (September 2013), applies to this acquisition. The Defense Priorities and Allocations System (DPAS) are not applicable to this requirement. Award Criterion: The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. Response Format: Responses to this solicitation must include sufficient information to establish the interested parties' bona-fide capabilities for fulfilling the requirement. The price quote shall include: unit price, list price, shipping and handling costs, the delivery period after contract award, delivery terms, the prompt payment discount terms, the F.O.B. Point (Destination or Origin), the Dun & Bradstreet Number (DUNS), the Taxpayer Identification Number (TIN), the certification of business size, product or catalog numbers, product description and other information or factors that may be considered in the award decision. All offerors must have an active registration in the System for Award Management (SAM) www.sam.gov." All questions must be received by December 10, 2015, 2015 at 8:00AM EST and must reference number HHS-NIH-NIDA(SSSA)-2015-CSS-13. Responses may be submitted electronically to Andrea McGee, Contract Specialist at amcgee@mail.nih.gov. All responses must be received by December 17, 2015, 2015 at 4:00PM EST and must reference number HHS-NIH-NIDA(SSSA)-2015-CSS-13. Responses may be submitted electronically to Andrea McGee, Contract Specialist at amcgee@mail.nih.gov. "All responsible sources may submit a capability statement, proposal, or quotation, which shall be considered by the agency."