Under the KOMP2 program managed by NÜSZ Zrt. For the integration of regional water utilities: implementation of a unified SAP ISU customer service system along with unified customer service processes.
The NÜSZ Zrt., As a Contracting Authority (AK), aimed at the integration of regional water utilities
KOMP2 program: Unified SAP ISU along standard customer service processes
based integrated customer support system
, which provides technical support to the full customer relationship business of Water Utilities, including, inter alia,
among the customer service processes SAP ISU
CIC module support, online customer service solution, integrated call center
solution, the current account management SAP FICA
module support, reading, clearing, billing processes SAP ISU
module support, the metering is SAP ISU
DM module support, integrated customer support document
management and output management solution, support for public utility engineering processes with SAP PM and SM modules.
In addition, the system to be implemented must be integrated with SAP ERP modules (FI, CO, PS, AM, MM, SD). The concerned Water Utility
currently exceeds 700 000 customers, so the system to be implemented must be capable of delivering 1 000 000
customer order management. During the creation of the integrated system, the expectation is in accordance with the operating rules of the Contracting Authority
Creating interface interfaces for SAP environments using a middleware application solution. With the middleware application
the number of interfaces to be established is 100. The detailed specification of the system is technical
as described herein.