The States of Jersey wishes to transform the way it serves citizens and business customers. It wants to shift to the most efficient, economic and effective methods and models of service delivery, by exploiting the potential of e-Government principles. The objective is to place the jurisdiction in the upper quartile (on UK Local Authority measures) in delivery of services to citizens, customers, and partners of the public sector. An important next step in this process is the creation of a Business Case that clearly identifies the costs, benefits and the implementation plan for delivering service enhancements based on e-government principles, and a move towards an underlying business model that supports this.
This transformation in customer services requires the creation and delivery of a strategy that describes the way that the public sector presents itself to its customers. At the core of this strategy will be two of the recommendations arising from a recent Customer Service Mapping exercise namely:
- The embarkation upon a ‘Channel Shift journey’ whereby electronic delivery methods become the preferred option over manual, face-to-face, paper based transactions
- The adoption of a new, more integrated, “digital by default” model for Customer Services.
The States of Jersey wishes to receive responses from suppliers who can fulfil the requirements of this outline requirement and to this end, are asked to complete this prequalification questionnaire. Companies who successfully qualify shall be invited to submit a competitive tender for this work package. The Tender Pack shall provide the full requirement along with any supporting documentation.
The University of St Andrews is seeking a suitably qualified and experienced Development Partner for the delivery and maintenance of a number of Student Accommodation projects across the University campus. The University is particularly interested in Development Partners that can demonstrate a commitment to develop, construct and maintain the accommodation for the duration of each such agreement, and additionally demonstrate the ability to deliver projects of varying types and complexity ranging from refurbishment, to finance and (part) operation, to demolition and new build in a variety of locations. Please also see ITT.
The States of Jersey (SoJ) maintains an address database called the Jersey Land and Property Index (JLPI) which holds the address and location information of all properties within the island. It also holds address and location information of other entities such as fields and points of interest.
Associated datasets contain spatial information covering the island, its features, and an aerial photograph and is referred to as SoJ GIS data. This consists of a base map which is augmented by further layers some of which are available to all users with others restricted to specific users.
Together the JLPI and GIS data are made available to all SoJ departments and, under a licence agreement, to third party commercial organisations.
The management of the data is carried out by the SoJ and this activity is funded through licence fees paid by commercial organisations. The sale of licences to third party organisations is outsourced to a Business Partner who takes commission on the annual licence income. The business partner performs the following services for customers predominantly based in Jersey:
The business partner contract is due for renewal towards the end of 2012 and its renewal will be through an open tender process. Organisations wishing to be considered for the role of Digital Mapping Business Partner should complete this form and submit it along with an Express of Interest through the States’ e-Portal.
This PQQ should be completed by parties interested in tendering to become the States of Jersey Business Partner for the sales and support of its GIS data.
Although outside the scope the contract, it is anticipated that the Business Partner will provide application development services to commercial users that enable the GIS data to be used with line of business systems and services. These arrangements would be negotiated directly between the business partner and data user.
The States is undergoing an unprecedented period of reform. Key to the success of this is the information services that support the current functions and will be required to make the new model of Service Provision a success.
The Departments are currently served by distributed information services groups, known as Business Support Groups (BSGs). It is recognised that the structure and purpose of these BSGs may need to evolve to support the new Service Provision model, and support the Information Services Strategic Plan (2011-13). The purpose of this tender is to select and appoint a consultant to undertake a short, focussed, review of the BSG’s, recommend and, where agreed, drive change during the consultancy period.
Supply of Desktop Stationery and printed business stationery to the States of Jersey
The tender will split into two lots, desktop stationery and business stationery. Suppliers may bid for one or both of the lots. The tender will not include toner cartridges or food provisions.
Further information is available on the website.
Expressions of interest will only be accepted via the website and those interested parties, once registered on the e-portal, will be able to download the pre-qualification questionnaire (PQQ)
The closing date for all expressions of interest is
12.00 Noon 12 September 2011.
The States of Guernsey has need to undertake a connectivity review within Guernsey, Alderney and Sark in order to define the future requirements for citizens, business and Government. The results of this review will enable the States of Guernsey to develop a route map to providing the core infrastructure.
Therefore, the States of Guernsey is seeking to commission an external consultancy to:
· Define the future digital environment including opportunities and threats for Government, Business and Citizens. This should include, but is not limited to: delivery of the SMART Guernsey and eGov agendas (new digital services, eHealth (telecare etc), eEducation); support to existing digital industries; developing new and emerging digital industries (cyber, FINTECH etc); and new consumer products (Video streaming, internet of things, etc).
· Consideration should be given to both enabling the future digital environment and ensuring it is sustainable in technical, people and cost terms.
· Define future (5 year (+) minimum connectivity requirement for Government, Business and Citizens.
· Define the connectivity requirement (above) in terms of, but not limited to: required speed (upload and download); monthly data transfer; cost; availability (by both availability rate (% uptime) and coverage (%) of population); and bundles.
· In defining connectivity consideration should include fixed and mobile access to both data and telephony and insight will be required in the future mix/ combination that will be used.
· Investigate and analyse the required mix of passive infrastructure, leased lines, managed services and system integrators in order to deliver the required minimum connectivity requirement for Government, Business and Citizens. This should include both on-island and off-island infrastructure.
· Analyse and recommend options for funding the infrastructure and services to meet the minimum connectivity requirement for Government, Business and Citizens. This should include, but is not limited to: delivery by market forces; government support to industry; government subsidies to customers; government direct intervention; and the associated costs to the public purse.
The States of Jersey wishes to procure professional services to be used in advancing several of the priorities highlighted in the States ‘Economic Growth and Diversification Strategy’ and the recently published ‘Enterprise Action Plan’.
This specification outlines the activities expected and outcomes required of a consultant to assist the States of Jersey in determining the constraints on local companies in securing access to finance in order to meet current or future investment requirements and the extent to which this is likely to be impacting global competitiveness, growth, and the creation of employment opportunities.