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ECMWF/ITT/2016/245 The Provision of an Integrated Business System

European Centre for Medium-Range Weather Forecasts (ECMWF) | Published June 10, 2016
cpvs
48000000, 48440000, 48450000, 72212451, 48451000, 72210000

ECMWF/ITT/2016/245 The Provision of an Integrated Business System.

1251 Customer Services Business Process Outsource.

Thames Water Utilities Limited | Published January 9, 2016
Winner
Capita Customer Management Ltd, WNS Global Services (UK) Ltd
cpvs
79342300, 79996100, 72312000, 72313000, 72316000, 66172000, 75100000, 79500000

Notification of Award of the following: Thames Water is the UK's largest water and wastewater company providing services to 15 million customers across London and the Thames Valley. Each year we currently issue in excess of 7 000 000 items of correspondence, including bills and receive in excess of 4 000 000 contacts from our customers via phone, letter, e-mail and the web. These include technical supply-related queries, customer and account queries (e.g. billing, change of address) and contact relating to payment and debt. In the household market within the Thames Water region, we bill and serve 13 500 000 customers for both water and waste services, and provide waste services only to a further 1 700 000 customers who receive their bills via 1 of 4 regionally based water only companies. In the Non-Household (business customers) sector, we bill and serve 265 000 customers for both water and waste services, and provide waste services only to a further 35 000 customers who receive their bills via 1 of 4 water only companies. Our vision: Our Retail Household Business Plan, which can be found here, was submitted to Ofwat as part of the 2014 Price Control, and provides a 5 year view on how we propose to significantly improve services for our customers. We are passionate about becoming a truly customer centric organisation. As such, we are looking for a BPO partner (s) who shares our vision for customer excellence, and can work with us to integrate and enhance capability across the partnership in order to place Thames Water in the upper quartile of the industry's Customer Satisfaction table. Our BPO partner (s) will work with us to transform the business using innovation to help us deliver our overall retail strategy: 1. Remove drivers of dissatisfaction by creating a more resilient service platform; 2. Improve the customer experience through proactive customer management; 3. Build brand perceptions to help improve Thames Water's position in the markets it operates, and in the hearts and minds of our people; 4. Deepen the customer relationships to meet customer segment needs; 5. Develop and extend our retail model to be ready for market deregulation. Improvements in Customer Satisfaction will be delivered, for example, by reducing repeat contacts for our customers by ensuring ‘Right First Time’ and reducing hand-offs. Our partners will support us to improve our customer policies and processes, to ensure they are fit for purpose in an ever-changing and expectation driven world. The scope of work: We currently have a number of customer service contracts in place, both onshore and offshore, that are delivered to our residential and business customers by our existing partners on a day-to-day basis. Our chosen partner (s) will be accountable for delivering these services seamlessly across a front, mid and back office environment with the level of care that customers would expect from their water and waste provider. They will be enabled to resolve customer queries directly through multiple channels and help to minimise the number of complaints we receive. Throughout the life of the partnership Thames Water will remain accountable for strategy, policy and key customer ‘Touch Points’. The scope of services currently provided by our BPO partners includes, but is not limited to, the list below. We will take the opportunity to ensure that the contracts with our new BPO partners align to our strategic objectives, and may use responses from the 1st round of the procurement process to help refine this scope. At this stage the services included (but are not limited to): — Inbound and outbound phone calls; — Customer Account Management (including taking customer payments, maintaining customer account details and receiving meter reads from customers); — New Connections and Disconnections (including setting up new properties, locating missing properties and managing change of properties); — Home Move (managing the process of customers moving in, within and out of the Thames region); — Credit and Collections (proactive customer contact for our customers who won't pay, can't pay or are struggling to pay); — Dealing with customer exceptions (such as meter reads, billing and home-move); — Enabling Channel integration, including Web-chat and Social Media services; — Managing customer correspondence such as letters, e-mails, text and standard set forms, together with back-office support services; — Enabling services such as reporting, analytics and MI, as well as agent performance management and resource forecasting. The way that customers interact with us through their channel of choice is important to us. We are therefore looking for a BPO partners (s) who will embrace our visions and values ethos: ‘Here for You: Innovating for Life in a Changing Environment’ which encompasses the key behaviours as detailed in the attached document. We expect our partner to live and breathe these values in everything they do. Requirements of the bidder: The principle of ‘Right Shoring’ our services is key to optimum customer satisfaction and we want to ensure the best location is chosen for each service. 1 of our key principles for our voice calls is around tone/voice affinity, with preference towards English as 1st language.

1251 Customer Services Business Process Outsource.

Thames Water Utilities Limited | Published December 13, 2014  -  Deadline January 16, 2015
cpvs
79342300, 79996100, 72312000, 72313000, 72316000, 66172000, 75100000, 79500000, 79342300, 79996100, 72312000, 72313000, 72316000, 66172000, 75100000, 79500000, 79342300, 79996100, 72312000, 72313000, 72316000, 66172000, 75100000, 79500000, 79342300, 79996100, 72312000, 72313000, 72316000, 66172000, 75100000, 79500000

About Thames Water: Thames Water is the UK's largest water and wastewater company providing services to 15 000 000 customers across London and the Thames Valley. Each year we currently issue in excess of 7 000 000 items of correspondence, including bills, and receive in excess of 4 000 000 contacts from our customers via phone, letter, e-mail and the web. These include technical supply-related queries, customer and account queries (e.g. billing, change of address) and contact relating to payment and debt. In the Household market within the Thames Water region we bill and serve 13.5 m customers for both water and waste services, and provide waste services only to a further 1.7 m customers who receive their bills via one of four regionally based water only companies. In the Non-Household (business customers) sector, we bill and serve 265 000 customers for both water and waste services, and provide waste services only to a further 35 000 customers who receive their bills via one of four water only companies. Our vision: Our Retail Household Business Plan, which can be found here, was submitted to Ofwat as part of the 2014 Price Control, and provides a 5 year view on how we propose to significantly improve services for our customers. We are passionate about becoming a truly customer centric organisation. As such, we are looking for a BPO partner(s) who shares our vision for customer excellence, and can work with us to integrate and enhance capability across the partnership in order to place Thames Water in the upper quartile of the industry's Customer Satisfaction table. Our BPO partner(s) will work with us to transform the business using innovation to help us deliver our overall retail strategy; 1. Remove drivers of dissatisfaction by creating a more resilient service platform. 2. Improve the customer experience through proactive customer management. 3. Build brand perceptions to help improve Thames Water's position in the markets it operates, and in the hearts and minds of our people. 4. Deepen the customer relationships to meet customer segment needs. 5. Develop and extend our retail model to be ready for market deregulation. Improvements in Customer Satisfaction will be delivered, for example, by reducing repeat contacts for our customers by ensuring “right first time” and reducing handoffs. Our partners will support us to improve our customer policies and processes, to ensure they are fit for purpose in an ever-changing and expectation driven world. The scope of work: We currently have a number of custoemr service contracts in place, both onshore and offshore, that are delivered to our residential and business customers by our exsiting partners on a day-to-day basis. Our chosen partner(s) will be accountable for delivering these services seamlessly across a front, mid and back office environment with the level of care that customers would expect from their water and waste provider. They will be enabled to resolve customer queries directly through multiple channels and help to minimise the number of complaints we receive. Throughout the life of the partnership Thames Water will remain accountable for strategy, policy and key customer ‘touch points’. The scope of services currently provided by our BPO partners includes, but is not limited to, the list below. We will take the opportunity to ensure that the contracts with our new BPO partners align to our strategic objectives, and may use responses from the first round of the procurement process to help refine this scope. At this stage the services included (but are not limited to): — Inbound and out-bound phone calls; — Customer Account Management (including taking customer payments, maintaining customer account details and receiving meter reads from customers); — New Connections and Disconnections (including setting up new properties, locating missing properties and managing change of properties); — Home Move (managing the process of customers moving in, within and out of the Thames region); — Credit and Collections (proactive customer contact for our customers who won't pay, can't pay or are struggling to pay); — Dealing with customer exceptions (such as meter reads, billing and home-move); — Enabling Channel integration, including Webchat and Social Media services; — Managing customer correspondence such as letters, e-mails, text and standard set forms, together with back-office support services; — Enabling services such as reporting, analytics and MI, as well as agent performance management and resource forecasting. The way that customers interact with us through their channel of choice is important to us. We are therefore looking for a BPO partners(s) who will embrace our visions and values ethos; ‘Here for You: Innovating for Life in a Changing Environment’ which encompasses the key behaviours as detailed in the attached document. We expect our partner to live and breathe these values in everything they do. Requirements of the bidder: The principle of ‘Right Shoring' our services is key to optimum customer satisfaction and we want to ensure the best location is chosen for each service. One of our key principles for our voice calls is around tone/voice affinity, with preference towards English as first language.

Apprentice Levy Services for Henley Business School

University of Reading | Published May 13, 2017  -  Deadline May 26, 2017
cpvs
79400000

In view of the need to enter the apprenticeship market quickly and scale-up to meet the expected demand, we are looking to appoint a single provider to cover a variety of services to support Henley's delivery of apprenticeships.

Apprentice Levy Services for Henley Business School.

University of Reading | Published May 13, 2017  -  Deadline May 18, 2017
cpvs
79400000

In view of the need to enter the apprenticeship market quickly and scale-up to meet the expected demand, we are looking to appoint a single provider to cover a variety of services to support Henley's delivery of apprenticeships.

Integrated Marketing Agency Services.

University of Reading | Published September 26, 2015  -  Deadline October 27, 2015
cpvs
79340000, 79342100, 79342000, 79341100, 79341000, 79341200, 79341400

The University and Henley Business School wishes to appoint an integrated agency / agencies to work with them as their single partner to deliver creative development, marketing, advertising — above and below the line, inc social media. Lot 1 covers the University of Reading requirements. Lot 2 covers Henley Business School requirements. Please refer to specification.

Theatre Efficiency Delivery Programme.

Royal Berkshire and Battle Hospitals NHS Trust | Published March 26, 2015
cpvs
79400000

Business and management consultancy and related services. Maximising Operating Theatre Usage/Capacity.

Integrated Marketing Agency Services.

University of Reading | Published March 9, 2016
Winner
Hunterlodge Advertising Ltd
cpvs
79340000, 79341000, 79342000, 79810000, 79300000

The University of Reading and Henley Business School wishes to appoint an Integrated Marketing Agency/Agencies to work with them as their single partner to deliver creative development, marketing, advertising — above and below the line, inc. social media. Lot 1 covers the University of Reading defined scope of services and Lot 2 covers Henley Business School defined scope of services.

Post and courier services

Thames Water Utilities Limited | Published September 30, 2016  -  Deadline October 14, 2016
cpvs
64100000, 63120000, 72322000, 72413000, 72415000

For lot 2, the winning bidder may be required to store and mail items at the last minute, manage intermittent mailing campaigns on our behalf or fulfil other ad-hoc requirements from various areas of the business.

Provision of Personal Healthcare Services.

Royal Berkshire Fire Authority | Published March 15, 2016
Winner
Benenden Healthcare Society Ltd
cpvs
75122000

The Authority is seeking to enter into a short term contract to provide discretionary business healthcare services to staff as part of the Authority's commitment to provide professional medical support to it's employees health and well being.

Travel Management Services — Three lots.

University of Reading | Published November 8, 2014
Winner
CTM, Studylink, ISIS Education Group, Ian Allan Travel
cpvs
63000000, 63512000, 55100000, 63510000, 63515000, 63516000, 63500000, 55000000, 60410000, 55200000, 60210000

The University of Reading is seeking to appoint one or more suppliers to a framework for Travel and Accommodation Management Services. This tender will be split into three lots. Business Travel Management Services, Student Group Travel and Accommodation only.

Provision of Personal Healthcare Services.

Royal Berkshire Fire Authority | Published March 15, 2016
Winner
Benenden Healthcare Society Ltd
cpvs
75122000

The Authority is seeking to enter into a short term contract to provide discretionary business healthcare services to staff as part of the Authority's commitment to provide professional medical support to it's employees health and well being.

FA1300 Professional Services.

Thames Water Utilities Limited | Published November 25, 2015
cpvs
71311000, 71312000, 71313000, 90713000, 71324000, 71322100, 79400000, 79410000

Thames Water Utilities Limited (TWUL), by this Notice, is setting up a new qualification system (which is referred to below as the ‘Register’), being a new Register (FA1300) for Professional Services which has been split into Lots as listed below. This replaces the current qualification system (reference 2015/S 108-197093) but only in respect of Lots no 19, 22, 27. Anyone qualified on that qualification system or any other qualification system is required to reapply for qualification under this new qualification system if they wish to be considered for framework agreements or contracts in relation to the Lots listed below. The total spend on Professional Services listed against each Lot has been estimated over the remainder of AMP6. AMP6 is the current Asset Management Plan underway within the water sector in England and Wales and runs from 1.4.2015 to 31.3.2020. The exact proportion of spend that will be sourced via this Register is currently unknown. Applications are invited for any or all of the following lots. Core scope includes, but is not limited to the services described under each lot: Lot 1 — Engineering Consultancy (3 000 000 – 5 000 000 GBP): Scope of work will vary from project to project, and may include any or all of the initial investigation/study, feasibility studies, preliminary design, detailed design, construction phase design support, planning/cost/project management, commissioning and post construction phases across various disciplines including, but not limited to, civil, mechanical and electrical engineering, control & instrumentation design, process design, architecture building, structural engineering, building services, site surveys/geotechnical investigations, hydrological, hydrogeological & water resource services, reservoir services, wastewater and clean water network and process modelling and the like; Lot 2 — Commercial Consultancy (3 000 000 – 5 000 000 GBP): Scope of work will vary from project to project, and may include any or all of the commercial strategy development/review, Quantity Surveying Services which cover initial cost studies, cost estimating, detailed estimating, cost and planning, agreement of final accounts and valuations. Services required may also include planning and project management resource, cost auditing, procurement services and the like; Lot 3 — Environmental Consultancy (5 000 000 – 7 000 000 GBP): Scope of environmental consulting work will vary from project to project and may include any or all of odour impact assessments, environmental impact assessments, ecological surveys, flow monitoring, groundwater level measurement, water quality sampling and analysis, drought planning, planning/project management resource and the like; Lot 4 — Dispute Resolution (5 000 000 – 10 000 000 GBP): Provision of commercial and/or contractual management and review of contracts and support and assistance to TWUL in relation to contractor/ supplier claims and contractual and/or commercial disputes. This will include preparation of mitigation strategies, front line analysis, contract management, preparation for adjudication, arbitration, expert determination or court proceedings and assisting in the negotiation and settlement of contractual and/or commercial disputes and the like, working alongside TWUL's business and in conjunction with TWUL's external legal advisers and/or other third party consultants. Lot 5 — Business Consultancy (20 000 000 – 30 000 000 GBP): Provision of management and business consulting, strategy consulting, transformation, cultural change, audit and assurance, financial services and the like (Please note the scope of FA1264 Technology and Transformation Alliance (2015/S 187-340119) may include an element of business consultancy). Lot 5 will be subdivided into the following sub-lots: — Strategy Definition & Business Process Re-engineering. — Business Transformation & Business Change.

FA1225 IS Applications Development and System Integration (Lot 1).

Thames Water Utilities Limited | Published August 19, 2015
Winner
CGI IT UK Ltd, Accenture (UK) Ltd, CapGemini UK PLC, Wipro Ltd, Tech Mahindra LTD, TATA Consultancy Services LTD, Deloitte MCS LTD
cpvs
72000000, 72590000, 72262000, 72212100, 72212517, 72212445

This OJEU notice covers 2 separate Lots which will be assessed separately: 1. Lot 1 — The establishment of a framework agreement for application development and system integration work. 2. Lot 2 — The selection of a system integrator for the customer relationship management and billing tool being implemented for TW's retail, non-household business. Lot 1 — Suppliers will implement new business applications and associated processes undertake major changes to current and legacy applications and deliver associated infrastructure solutions over the next 2 to 5 years. The total spend going through the framework has been estimated at over 200 000 000 GBP over 5 years with projects ranging in value from 500 000 GBP to 75 000 000 GBP. The work will include all facets of IS project delivery, system integration and associated services for new or legacy systems including but not limited to: — Service strategy, IT strategy, technical advice and planning, — Enterprise architecture planning, — Process improvement and design, — Feasibility analysis and blueprinting, — Requirements analysis, — Solution design, — Service design, — Application development, — Testing strategy and test planning, — Data quality improvement and migration for service transition, — Data management and information management, — Information security management, — IT asset management, — Programme and project management, — Quality control, quality assurance and quality management, — Design assurance, — System integration, — Service validation and testing, — Business continuity management and IT disaster recovery management, — Transition into ‘Business-as-usual’ operations (and potentially application support and service hosting). Suppliers securing framework agreements would become part of the Thames Water IS Development Pool. This does not give the supplier any guarantee of work, but will enable the supplier to bid for individual projects of work over the forthcoming 2 to 5 years. The majority of individual projects will be sourced under this framework via competitive tendering. Thames Water will evaluate responses and issue an ITN to vendors successful in qualifying. Thames Water requires a financial annual turnover of 125 000 000 GBP for qualification (pass/fail question). Thames Water is also issuing a separate Notice that will allow prospective bidders to be elected on to a register from which additional IS development work may be sourced. Such works are expected to be smaller or more niche pieces of IS development work. The QSN Notice for this register will be published within 10 days of this OJEU Notice. Lot 2 — TW retail non-household requires integration of a new CRM and billing system(s) to enable the billing and relationship management for business customers receiving water and waste water services. TW are seeking the integration of system(s) to deliver the following core capabilities for our retail business: — Prospect to sale, contract capture and account management, — Pricing and development of products and services, — Bill issue, ready to cash, collections (accounts receivable) and payment management — Debt and credit management incorporated into a billing system, — Core customer interactions — inbound/outbound contact (queries, complaints, issue resolution) and customer data management, — e-Functionalities (e.g. eOrders, eBilling, webapps capabilities, etc.), — Managing initiation of non-primary offerings: trade effluent and other value add products and services, — Reporting, analytics and consumption/benchmarking analysis, — Interfacing with internal corporate systems, — Interfacing and reconciling with market operator, — Purchasing of wholesale services and reconciliation of wholesale and retail charges, — Interfacing with external market registration systems and other 3rd parties. The level of integration to the existing estate will be decided later in the procurement process. Context: From 1.4.2017, non-household customers in England will have the ability to choose their water supplier and sewerage services provider. TW non-household retail and wholesale business functions will therefore be participants in the new competitive non-household water market each with their own set of market obligations and commercial requirements. In order to be compliant with this market and to provide effective services for its customers, TW are seeking to implement new system solutions including Customer Relationship Management and Billing (CRB) capabilities for their non-household retail business functions and for their wholesale water and waste business functions. It is anticipated that the system(s) will be required to calculate and bill charges for at least 250 000 customers (across at least 340 000 sites) and their associated measurement/usage data for a number of products and services. The system needs to be flexible to meet the changing requirements of the market and scalable to support increases in customer volumes, in-line with business retail market in the UK. Please note that Lot 2 is to select a CRM and billing system integrator and not the tool, which is being selected under a separate OJEU process (Ref: 2014/S 099-173726) which is now closed.

FA1227 IS Smaller Application Development Register.

Thames Water Utilities Limited | Published September 2, 2015
cpvs
72000000, 72200000, 72210000, 72211000, 72212000, 72212100, 72212517, 72246000, 72260000, 72262000, 72263000, 72266000, 72590000

Thames Water Utilities Limited (TWUL) has implemented a register (FA1227) for application development and system integration project work. This register is intended to support a separate framework (FA1225) from which major IS application development and system integration project work will be sourced. The total spend on IS development work at Thames Water has been estimated at over 200 000 000 GBP over 5 years, across both the register (FA1227) and the framework (FA1225). The exact proportion of spend that will be sourced via this register is currently unknown. The work may include any facet of IS project delivery, system integration and associated services for current and legacy systems which may include, but are not limited to: — Service strategy, IT strategy, technical advice and planning, — Enterprise architecture planning, — Process improvement and design, — Feasibility analysis and blueprinting, — Requirements analysis, — Solution design, — Service design, — Application development, — Testing strategy and test planning, — Data quality improvement and migration for service transition, — Data management and information management, — Information security management, — IT asset management, — Programme and project management, — Quality control, quality assurance and quality management, — Design assurance, — System integration, — Service validation and testing, — Business continuity management and IT disaster recovery management, — Transition into ‘business-as-usual’ operations (and potentially application support and service hosting). Successful bidders would become part of the Thames Water IS Development Pool Register. Being on this register does not give the supplier any guarantee of work, but will enable the supplier to bid for individual projects of future work. The Register has no set expiry date at present, but this may be subject to change if unforeseen changes to the business occur or the Thames Water projected spend profile significantly changes. To be considered for inclusion onto this register, please refer to Section III.1.1) for instructions to request the PQQ.

Natural water

SSE Services plc | Published May 20, 2017  -  Deadline June 15, 2017
cpvs
41100000

Business mains water supply and waste water services at our sites based in England.

Water mains supply for our commercial properties in England. Suppliers must be in possession of the appropriate water retail license as granted by Ofwat. A copy of this license should be submitted along with the registration of interest to ps.procurement@sse.com.

As part of the tender event, suppliers who are invited to tender will be requested to seek historical information using our site addresses in order to form their tender submission.

Copernicus CAMS_95 Use Cases (second batch).

European Centre for Medium-Range Weather Forecasts (ECMWF) | Published June 8, 2017
cpvs
73000000

This PIN is for a second batch of ‘Use Case’ projects that, based on market analysis, will develop and demonstrate end-to-end applications (product, software or service) based on CAMS products. The objective of such projects is to stimulate innovative ideas and support the development of downstream applications. The criteria for selection will be the innovative use of one or more CAMS products, the sustainability of the application business plan, the potential for increasing the use of CAMS services and reaching out to wider communities, and the quality and value for money of the bids. The proposed technical solution shall contain a technical description of the application, a business plan, as well as a description of the activities foreseen for the two phases of the project. There are no restrictions with regards to the geographical area of the proposed application, it can apply over an area in Europe or anywhere in the world. ECMWF may award multiple contracts depending on the quality of the proposals and available budget. Duration of the framework agreement: maximum 30 months Estimated total value excluding VAT: Range between 400 000 and 500 000 EUR (this is the maximum total cost of all contracts to be awarded). Estimated cost between 400 000 and 500 000Currency:EUR Divided into lots? No

FA1230 The Infrastructure Alliance.

Thames Water Utilities Limited | Published April 4, 2015
Winner
An unincorporated joint venture comprising Kier MG Limited and Clancy Dowra Limited and an unincorporated joint venture comprising J Murphy & Sons Limited and Morrison Utility Services Limited
cpvs
45231300, 45232151, 45232400, 44130000, 90491000, 44161200, 45232150, 50411100, 90713100, 42131160, 79342300, 90470000, 90480000, 65500000, 71322200

Thames Water Utilities Limited (TWUL) is looking to procure a small number of multi-disciplinary alliance members to deliver the AMP6 business plan outcomes relevant to Network and Developer Services, as part of a client-embedded alliance operating across the full TWUL business region. There will be the option to extend the arrangements to the AMP7 and AMP8 business plans respectively; alliance members may also be required to deliver elements of the AMP5 business plan outcomes. The scope of services for the Infrastructure Alliance incorporates a holistic approach. It is currently envisaged that the scope of the Infrastructure Alliance may include but not be limited to activities associated with: A. Clean Water Network - water network repair, rehabilitation and maintenance, leak detection, hydrant repair, district metering activities, customer side leakage, network optimisation, pressure logging, diversions, new mains and the like; B. Developer Services - wastewater and water connections, consents, diversions, new sewers/mains, requisitions and the like; C. Design, CDM competence, enabling and optimisation support activities, event management, both field and office based and the like; D. Customer and stakeholder contact service and management and the like; E. Planning, logistics, scheduling and programme management and the like. TWUL currently envisages that as the Infrastructure Alliance matures it may also become the most appropriate vehicle to deliver the following: F. Metering services which may include installation, repair, reading, associated activities and the like; G. Waste Network Services which may include repair and maintenance, blockage clearance, associated activities and the like. Capabilities that applicants should be able to demonstrate will include but not be limited to all the above areas, either directly or through a managed supply chain. However, given that TWUL does not envisage having an immediate requirement to deliver waste network services and metering services at this time though the Infrastructure Alliance, it is currently anticipated that suppliers only offering waste network services and/or metering will not form part of any consortium becoming a member of the Infrastructure Alliance. Applicants can if they wish use such a supplier as part of its supply chain to provide these services as part of the potential extension of scope and for that purpose they will be evaluated during the procurement. If waste network services and/or metering subsequently become part of the scope of the Infrastructure Alliance, subject to the operation of the Utilities Contracts Regulations (SI 2006 No 6), it may be appropriate for such a supplier to be recognised as a consortium entity via the change control mechanism within the contract. It may also be appropriate for an Infrastructure Alliance member that is an individual entity to form a consortium together with a waste network services and/or metering supplier in such circumstances. TWUL currently envisages that the total value (including all TWUL costs) of the scope of services for items A to E above will be approximately 600 000 000 GBP to 900 000 000 GBP over AMP6. It should be recognised that a proportion of this scope is market-driven (e.g. Developer Services) and therefore may fluctuate. Due to anticipated changes in customer or regulatory landscape the Infrastructure Alliance may be required to operate outside of the current TWUL operating area. TWUL currently envisages that the Infrastructure Alliance will not be exclusive in nature and services within the scope of the Infrastructure Alliance may, in certain circumstances, be carried out by other suppliers.

FA1300 Professional Services

Thames Water Utilities Limited | Published October 8, 2016
Winner
Jacobs UK Limited, Atkins Limited, Arcadis Consulting (UK) Limited, Mott MacDonald, Ricardo-AEA Limited, AECOM limited, Black & Veatch Limited, MWH UK Limited, Ian Skinner Consulting Limited
cpvs
71311000, 71312000, 71313000, 90713000, 71324000, 71322100, 79400000, 79410000

Award of the following for Lots 1 to 4:

Thames Water Utilities Limited (TWUL), by this Notice, is setting up a new qualification system (which is referred to below as the ‘Register’), being a new Register (FA1300) for Professional Services which has been split into Lots as listed below. This replaces the current qualification system (reference 2015/S 108-197093)but only in respect of Lots no 19, 22, 27. Anyone qualified on that qualification system or any other qualification system is required to reapply for qualification under this new qualification system if they wish to be considered for framework agreements or contracts in relation to the Lots listed below.

The total spend on Professional Services listed against each Lot has been estimated over the remainder of AMP6. AMP6 is the current Asset Management Plan underway within the water sector in England and Wales and runs from 1.4.2015 to 31.3.2020. The exact proportion of spend that will be sourced via this Register is currently unknown.

Applications are invited for any or all of the following lots. Core scope includes, but is not limited to the services described under each lot:

Lot 1 — Engineering Consultancy (3 000 000 — 5 000 000 GBP): Scope of work will vary from project to project,and may include any or all of the initial investigation/study, feasibility studies, preliminary design, detailed design, construction phase design support, planning/cost/project management, commissioning and post construction phases across various disciplines including, but not limited to, civil, mechanical and electrical engineering, control & instrumentation design, process design, architecture building, structural engineering,building services, site surveys/geotechnical investigations, hydrological, hydrogeological & water resource services, reservoir services, waste-water and clean water network and process modelling and the like;

Lot 2 — Commercial Consultancy (3 000 000 — 5 000 000 GBP): Scope of work will vary from project to project,and may include any or all of the commercial strategy development/review, Quantity Surveying Services which cover initial cost studies, cost estimating, detailed estimating, cost and planning, agreement of final accounts and valuations. Services required may also include planning and project management resource, cost auditing,procurement services and the like;

Lot 3 — Environmental Consultancy (5 000 000 — 7 000 000 GBP): Scope of environmental consulting work will vary from project to project and may include any or all of odour impact assessments, environmental impact assessments, ecological surveys, flow monitoring, groundwater level measurement, water quality sampling and analysis, drought planning, planning/project management resource and the like;

Lot 4 — Dispute Resolution (5 000 000 — 10 000 000 GBP): Provision of commercial and/or contractual management and review of contracts and support and assistance to TWUL in relation to contractor/ supplierclaims and contractual and/or commercial disputes. This will include preparation of mitigation strategies, front line analysis, contract management, preparation for adjudication, arbitration, expert determination or court proceedings and assisting in the negotiation and settlement of contractual and/or commercial disputes and the like, working alongside TWUL's business and in conjunction with TWUL's external legal advisers and/or other third party consultants.

Lot 5 — Business Consultancy (20 000 000 — 30 000 000 GBP): Provision of management and business consulting, strategy consulting, transformation, cultural change, audit and assurance, financial services and the like (Please note the scope of FA1264 Technology and Transformation Alliance (2015/S 187-340119) may include an element of business consultancy). Lot 5 will be subdivided into the following sub-lots:

— Strategy Definition and Business Process Re-engineering.

Business Transformation and Business Change.

— Project and Programme Management.

— Technical Advisory and Assurance.

— Strategy.

and applicants to Lot 5 will be assessed for qualification to Lot 5 as a single lot and also assessed on whether they also qualify to be entered onto any or all sub-lots based on their level of experience relevant to that sub-lot. An applicant may qualify to Lot 5 with a sufficient breadth of experience across the Lot, but may not have sufficient experience in any one area to qualify into any sub-lot. An applicant with sufficient experience to qualify within a sub-lot, will automatically quality into Lot 5 as a whole. In using the Register to procure services falling with a particular sub-lot or sub-lots, Thames Water may use for its initial selection of candidates to tender or negotiate either (1) those qualified onto the relevant sub-lot(s) or (2) those qualified onto Lot 5 as a whole.

Thames Water requires a minimum latest annual Professional Services-related financial turnover of:

— GBP 20 000 000 for qualification into Lots 1 and 2;

— GBP 2 000 000 for qualification into Lots 3 and 4;

— GBP 20 000 000 for qualification into Lot 5

In addition to the turnover criteria set out above, applicants will also be assessed on other criteria against their responses set out in the Pre-Qualification Questionnaire (PQQ).

Successful applicants will become part of the Thames Water Professional Services Register. Being on this Register does not give the supplier any guarantee of work, but may enable the supplier to bid for framework agreements, and contracts for individual projects, to be set up through the Register from time to time. Framework agreements set up from this Register may be available for use by Thames Water's Alliances partners or others authorised by Thames Water.

The Register has no set expiry date.

To be considered for the first phase of awards from this Register, a PQQ to apply for acceptance on the Register(as referred to below) requires completion by 12:00, 14.12.2015.

First phase of Framework Agreement competition for Lots 1 — 4 under this Register will commence in January 2016.

These Framework Agreements will cover the remainder of AMP6 and will have the potential to extend the arrangements to the AMP7 and AMP8 periods respectively.

Advertising campaign services

Thames Water Utilities Limited | Published December 3, 2016  -  Deadline December 20, 2016
cpvs
79341400, 79341100

We are looking for an agency that have expertise in both traditional and digital channels and formats (i.e. press, radio, OOH, social channels etc.) and will provide:

— strategic and effective media recommendations for TW's strategic and tactical campaigns based on comprehensive media insights;

— negotiate and purchase competitively various type of media channels;

— demonstrate continuous professional development and be in touch with the current trends;

— accurately monitor advertising space and airtime across all media formats;

— provide robust post-campaign analysis and metrics;

— effectively utilise results to formulate future media recommendations to drive efficiencies.

The scope of this project covers media buying across our business areas.

Our media requirements are centred around promoting our brand, the role we play in society and protecting the environment we live in this currently manifests itself in 2 core behaviour change programmes 1) Bin it — don't block it 2) Water Efficiency. These behaviour change programmes support the wider business objectives of customer satisfaction, improving customer experience, developing the branded experience, ensuring efficiency and preparing for competition.

We are looking for an agency that will provide:

— provide strategic and effective media recommendations for TW's strategic and tactical campaigns based on comprehensive media insights;

— negotiate and purchase competitively various type of media channels;

— demonstrate continuous professional development and be in touch with the current trends;

— accurately monitor advertising space and airtime across all media formats;

— provide robust post-campaign analysis and metrics;

— effectively utilise results to formulate future media recommendations to drive efficiencies.