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Public tenders for business in Exeter United Kingdom

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Construction work

DCH | Published December 2, 2016  -  Deadline January 17, 2017

The works consist of the design and construction of a new B1 office building (approx. 1 600 m2 GIA) at Plot 2, Tolvaddon Business Park, Tolvaddon, Cornwall for Devon and Cornwall Housing Limited.

The works consist of the design and construction of a new B1 office building (approx. 1,600m2 GIA) at Plot 2, Tolvaddon Business Park, Tolvaddon, Cornwall for Devon & Cornwall Housing Limited.

Radio, television, communication, telecommunication and related equipment

Devon County Council | Published November 25, 2016  -  Deadline January 4, 2017

Devon County Council (DCC) is looking to establish a structure for Network, Telephony and Associated Services, using the below number of Lots for Devon.

Lot 1 — Wide Area Network (WAN),

Lot 2 — Fixed Line Voice and Data Services,

Lot 3 — Mobile Voice and Data Services,

Lot 4 — Data Cabling and Hardware,

Lot 5 — LAN Equipment Supply and Maintenance.

Lot 1 and 4 of this contract will also be available to the Devon and Cornwall Procurement Partnership including Schools in the County of Devon who may wish to use these services and no business can be guaranteed.

DCC is looking to contract with a partner to deliver a fully managed Wide Area Network service for Devon County Council & their partners, who may use services at their discretion.

DCC requires a fully managed enterprise, Layer 3, WAN to transport voice and data services from remote sites back to County Hall, Exeter where the main Data Centre is located. All sites must meet performance & ‘Quality of Service’ parameters and be actively monitored by the supplier.

The new service must be capable of supporting IP version 6, offer PSN (Public Services Network) and resilient Internet connectivity.

DCC is looking to contract with a partner to deliver cost effective voice services and call rates.

DCC operates an internal voice/telephone network linked by proprietary SIP trunking across a managed MPLS network (See Lot 1). The network currently hosts about 7,000 extensions, spread across approximately 40 sites. Some smaller sites, not directly connected to the internal telephone network range from a single business exchange line to sites with a number of lines and a small PABX.

DCC also operates a 60 seat call centre, based in Tiverton which deals with the majority of incoming calls from the public for Council services via 0345, 0845 and 0800 service numbers.

DCC is moving to a more flexible method of working by replacing traditional extensions with Microsoft Skype for Business.

The Authority currently has an estate of c. 3,300 mobile devices. DCC is seeking a partner who can assist in promptly delivering tangible business outcomes both in terms of reduced costs and increased flexibility and functionality, whilst keeping a weather eye on emerging technologies that could be used to further improve efficiency and reduce costs.

There is a growing need for users to have access to connectivity ‘anywhere and anytime’ and, as mobile usage increases, during 2017 data usage is expected to exceed 1TB per month.

At present a range of devices and platforms are supported, but the direction of travel is to streamline provision.

The mobile device provision in this contract needs to integrate with the small range of supported laptop/tablet devices to ensure that users can connect their laptops to the DCC network wherever they might be, for example by reliable and easy to use device tethering.

DCC is seeking proposals for the work associated with the provision of both minor and major additional telephone and data cabling from suitably qualified contractors. Contractors will need to demonstrate they have the financial, managerial and technical qualities to provide a first class service to DCC.

The contract covers all DCC sites throughout the whole county and also for schools where SCOMIS are commissioned to undertake work. For data cabling, DCC still use the Cat5e standard and the standard telephone cabling is CW1308. There is also a small requirement for internal fibre provision, in both single and multicore variants.

Devon County Council (DCC) require a supplier to take on the support and maintenance of the core DCC LAN switches, to include firmware upgrades as necessary. DCC require access to firmware and software for the Avaya switches.

Our Core consists of 2 Avaya VSP9000 chassis which currently connect to each other creating the Inter Switch Trunk (IST). The Core connects to the Managed WAN service, via OSPF and routes data and voice traffic to DCC's remote offices.

DCC also require a route to market for the purchasing of Avaya networking hardware.

Software package and information systems

University of Exeter | Published December 6, 2016  -  Deadline January 6, 2017

The provision of a Student Recruitment CRM system to support the vision for the Student Recruitment project is to provide a sector leading prospective student experience which maximises recruitment through optimised organisation structures, processes and systems which support recruitment activities for Home/EU and International UG, PGT and PGR students from pre-enquiry through to the 1st December census.

The optimisation of student recruitment activities will promote more coordinated, strategically aligned and collaborative working as well as introduce better integrated leaner processes across the whole end to end student recruitment cycle leading to an enhanced student experience.

Within this project, the CRM system project workstream aims to deliver the software solution that will aid full engagement with these prospective students while aligning with new processes and ways of working for our colleagues supporting student recruitment across the University.

The University of Exeter is looking for a Student Recruitment CRM system to support us in the following areas, with Enquiry management a primary focus.

Enquiry Management. Enquiries capture (from Home/EU and International prospective students relating to UG, PGT (Post Graduate Taught) and PGR (Post Graduate Research programmes), processing and oversight/workflow

— Enquiries capture from a variety of sources,

— Enquiries response (timely, informative, consistent and appropriate),

— Enquiries oversight and workflow.

Recruitment Relationship management (Home/EU/International, UG, PGT and PGR) and Outreach and widening participation support.

— Engagement with enquirers to maintain contact and interest in the University;

— Linking with SITS information, engaging with applicants and offer holders, supporting them through to registration and enrolment;

— Track prospective students interactions with the University at various touchpoints;

— Capture contacts information related to Outreach and WP activities.

Recruitment Communications, Marketing and Event management support.

— Campaigns;

— Support for events (Open days and Offer Holder Visit Days);

— Targeted, tailored marketing and engagement;

Reporting and Market Research.

— Flexible reporting;

— Analysis and interrogation of information held.

We are looking to actively work with Bidders to understand the possibilities and potential solutions, from their experience, that will best meet our needs. We are looking for a solution provider that will both implement the solution and work alongside us throughout the project, to help us maximise the benefits of the solution. The successful solution will be part of our wider Student Recruitment project and we seek to work in partnership with the successful bidder to enhance the student experience and optimise our student recruitment business processes.

We are looking to explore a fully hosted and an on premise solution. We will be considering contract options for both as part of the tender process. We are looking for a supplier who can support the University through the following project stages.

— Design (Workshops);

— Build (Functional/ Technical Specs);

— Testing (Unit/SIT/ UAT);

— Change Management — support in identifying new ways of working to maximise solution benefits;

— Training i.e. Train the Trainer;

— Implementation;

— Post-implementation support (Warranty, 1st, 2nd, 3rd line support);

— Hosting.

The University has a budget of between 950 000 GBP and 1 250 000 GBP excluding VAT for the full delivery of this project with a further 180 000 GBP excluding VAT for the purchase of any hardware required by an on premise solution bid.

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