Public tenders for telemarketing in United States

Find all Business tenders in the world.
Finding business opportunities has never been easier.

Results for business. Make a new search!

R--431 Telemarketing Bureaus and Other Contact Centers

Department of the Navy, Naval Supply Systems Command | Published December 21, 2016
cpvs

No Description Provided

P-8A Cobham AvComm O-level maintenance tools

Department of the Navy, Naval Air Systems Command | Published March 23, 2016
cpvs

FAR 6.302-2 Unusual and compelling urgency.  Fixed-Price contract awarded to Integrated Procurement Technologies (IPT) for Cobham AvComm products, for a quantity of one (1) each Avionics Ramp Test Set (Part Number (P/N) IFR 6000), two (2) each VOR/ILS Test Set (P/N IFR 4000), two (2) each Test Set, Fuel Quantity (P/N PSD60-2R), and two (2) each FQIS Test Set Adapter Kit, Fuel Tank (P/N PSD60-P-8A), that will be used for O-level maintenance of the P-8A.  Cobham AvComm has designated IPT as their master distributor.  Cobham AvcComm will continue to provide direct pre/post sales activities, application engineering functions, telemarketing, and direct support for end-user customers.  Additionally, warranty, service, and product training will continue to be handled by Cobham AvComm.

Virtual Recruiting Center

Department of the Army, Army Contracting Command, MICC | Published February 13, 2017  -  Deadline March 22, 2017
cpvs

The Mission and Installation Contracting Command (MICC) Center - Fort Knox intends to issue a Request for Proposal (RFP) for the operation of the Virtual Recruiting Center (VRC) for the US Army Recruiting Command (USAREC) to support recruiting services. The contractor shall provide all labor, management, supervision, and materials to operate the USAREC VRC, and provide mission support and customer service for the Army. The contractor shall operate the VRC utilizing a variety of programs and communication platforms in support of the primary "GoArmy.com" website. The contractor shall be responsible for facilitating all web-based recruiting solutions such as Army Career Explorer (ACE), US Army Future Soldier (FS), Special Operations Recruiting Battalion-Airborne, and monitoring, moderating and responding to social media inquiries. The period of performance is 7 April 2017 through 6 April 2018 with two one-year option periods. This solicitation is 100% Service Disabled Veteran Owned Small Business (SDVOSB) set-aside. The Federal Service Code (FSC) is R426 and the North American Industry Classification System (NAICS) code is 561422 - Telemarketing Bureaus and Other Contact Centers with a size standard of $15.0 million. This will be a firm fixed price contract. The RFP and all amendments will be posted to Federal Business Opportunities (FedBizOpps) website on or about 22 February 2017 with proposals due on or about 22 March 2017. These dates are subject to change. Contractors are reminded to check the website periodically for amendments. All contractors shall be registered in System for Award Management (SAM.gov) to be eligible for award of a contract. Faxed offers and amendments will not be accepted. All questions shall be submitted in writing to the Contracting Officer, Barbara Mattingly at Barbara.j.mattingly2.civ@mail.mil. Email shall identify the RFP number and include your complete firm name, street address, city, state, zip code, telephone number with area code and email address. No solicitation mailing list will be compiled and no paper copies of the solicitation and amendments will be issued. No phone calls will be accepted.

Contact Center Operations

Department of Health and Human Services, Centers for Medicare & Medicaid Services | Published February 13, 2012
cpvs

The Centers for Medicare and Medicaid Services (CMS) intends to award a contract for Contact Center Operations (CCO). The purpose of this contract is to obtain contact center operations support to respond to inquiries from the Centers for Medicare and Medicaid Services' (CMS's) customer service population. The Contractor will support multi-channel operations that receive and respond to inquiries, providing information and services through various channels including telephone, mail, email, TDD/TTY, fax, and web chat. This procurement will be a full and open competition. All responsible sources may submit a proposal which shall be considered by the agency. The period of performance will be a transition period plus nine (9) one-year options. The NAICS code applicable to this procurement is 561422 (Telemarketing Bureaus and Other Contact Centers). A formal solicitation package will be available on or about March 09, 2012. Questions related to this synopsis should be referred to Debbie Lester or Brian Humes at CCO@cms.hhs.gov.

Interactive Voice Response System

Department of Agriculture, Farm Service Agency | Published October 25, 2010  -  Deadline November 12, 2010
cpvs

The Department of Agriculture, Farm Service Agency (FSA) has a requirement for an Interactive Voice Response (IVR) System. This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. Solicitation number AG-3151-S-11-0002 is issued as a request for proposal (RFP). The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-45, effective October 1, 2010. This solicitation is open to all offerors under NAICS Code 561422 (Telemarketing Bureaus) -- Size Standard $7.0 Million. 1. Proposals shall be based upon the attached Solicitation. 2. All questions must be submitted via email only to Luis.Gallardo@wdc.usda.gov by November 3, 2010 at 2:00P.M. EST. 3. All proposals are due by November 12, 2010 at 2:00P.M. EST.

National Advertising and Event Marketing Services for the Air Froce Recruiting Strategic Communication Division

Department of the Air Force, Air Education and Training Command | Published April 23, 2008
cpvs

The Air Force requires a full-service advertising agency capable of providing all necessary management, supervision, personnel labor, material and equipment (except for Government furnished items) required to plan, create, design, produce, place, evaluate and measure the effectiveness of advertising and/or special event campaigns that support Air Force active duty national and local recruiting marketing programs. The agency shall be capable of using all available media formats, including, but not limited to; television, radio, magazine, newspaper, internet, direct mail, outdoor, transit, promotional material (posters, brochures, etc.) videotape and film. In addition, the agency will be responsible for event-marketing planning and execution, lead fulfillment services to include: inbound telemarketing services with telemarketers and an integrated voice tracking system; lead management services; information and database management of leads data; warehouse storage of fulfillment materials; management of a closed loop leads management system; and television public service program reproduction, distribution, tracking, and film storage. The agency may be responsible for campaign specific sales training.

�Public Engagement Platform (PEP)�

Department of Health and Human Services, Substance Abuse and Mental Health Services Administration | Published May 23, 2017
cpvs

This requirement is the resolicitation of a previous Request for Proposal,  RFP #283-17-0492, also entitled, "Public Engagement Platform PEP", issued on June 20, 2016, and cancelled on May 12, 2017.  This project will be solicited as Total Small Business Set- Aside under NAICS Code 561422, "Telemarketing Bureaus and Other Contact Centers". The purpose of the PEP project is to provide the public and the Federal Government with one-stop, quick access to mental health, substance abuse prevention, and addictions treatment information, materials and services; and serve as the single interaction point for the public for communication products, services, and messages developed by the Agency, through a large-scale information dissemination program which currently manages over 25 million touchpoints. The contractor will be required to: (1) provide sufficient numbers of staff to manage the Agency's contact center and fulfillment/distribution center, which handles over 800,000 calls annually and maintains over 1,000 titles of the latest, science-based behavioral health publications, and disseminates over 13,000,000 products annually; (2) develop new, and maintain existing, data sources to increase the transparency of SAMHSA data, information and communications activities, using open data formats, along with integrating features for collaboration and participation in SAMHSA Web content and services; (3) develop and create opportunities for partners to use SAMHSA information, or to use partners to get SAMHSA information to wider audiences; and (4) perform technical writing, analysis, and development and reporting of metrics and key performance indicators to complete and support the contract tasking. The estimated date for issuance of this RFP is June 14, 2017 with proposal responses due July 17, 2017. The anticipated period of performance is a base period of 12 months, plus four (4) 12-month option periods. The solicitation, when issued, may be obtained through FedBizOpps website at www.FedBizOpps.gov. If you have difficulty downloading the document from FedBizOpps website, please send an e-mail request to Craig Sager, Contracting Officer at Craig.Sager@samhsa.hhs.gov with "RFP No. 283-17-049A" in the subject line. Requests will be filled as soon as possible; however, there is no assurance that copies requested after the twentieth (20th) day will reach the requestor before the due date for receipt of proposals.  

B--Market research and support services

Department of the Navy, United States Marine Corps | Published June 30, 2009  -  Deadline July 29, 2009
cpvs

The US Marine Corps Logistics Command will be soliciting requests for proposals from business entities in support of the procurement of Professional Services in the areas of market research and analysis, customizing strategic marketing plans, targeting market identification and analysis, establishing measurable marketing objectives, determining market trends and conditions, identifying and implementing appropriate strategies, conducting focus groups, telemarketing, individual interviews, preparing/distributing surveys, and compiling/analyzing results for Joint Advertising, Market Research & Studies (JAMRS). The work objectives to be performed include services, studies, analytical support, integration, and implementation relating to the broad spectrum of military recruiting marketing issues, policies, and procedures. To meet the requirements, JAMRS requires the Contractor to provide necessary services to include personnel, materials and other services to accomplish the mission. JAMRS has limited workspace available and some Contractor performance will occur at Contractor- supplied workspaces with Contractor-supplied equipment. Solicitation M67004-09-R-0046 will be issued to support the requirement. This initiative will fall under FAR Part 15 procedures. The Solicitation will be issued as Full & Open competition with the resultant contract being a Firm Fixed Price Indefinite Delivery/Indefinite Quantity contract for a 7 month base period and 2 one-year options. The solicitation will be issued approximately 30 July 2009 electronically to companies responding to the synopsis. FSC R408NAICS 541611

Kilmer Customer Care Center Renovation at the Kilmer P&D Center Edison, NJ

United States Postal Service, Facilities Purchasing | Published October 4, 2012  -  Deadline November 6, 2012
cpvs

The United States Postal Service intends to award a Design/Build Competitive GMP type contract for the Kilmer Customer Care Center renovation in Edison, New Jersey. The project will include design and phased construction of approximately 325 telemarketing type workstations in approximately 45,000 square feet of interior work room space to accommodate a large open office area, support offices, training rooms, employee facilities, etc. The open office area requires an extensive IT network backbone. The renovation/ reconfiguration of space to include offices, workstation areas, restrooms, training rooms, nesting room, conference rooms, lunch room, locker alcove etc. The existing electrical system will need to be modified extensively to support new workstations and offices. This includes power, new lighting, and fire alarm system. The telecommunications system will be entirely new to support phone and data requirements. Significant upgrades to the HVAC and IT infrastructure will be required. The scope of work will also include conversion and/or demolition of existing warehouse space to accommodate required parking. Revisions to employee parking area including striping, signage, patching and some asphalt and curb modifications. The estimated cost of the project is between $3,500,000 - $7,000,000. This work shall be done in accordance with the Project Detailed Specification and drawings. Base Bid construction is 182 calendar days from date of award. Subcontracting goals for this project are: Small Business 42.2%, Minority Business 4.8%, and Women Owned Business 6.9%. Only the following pre-qualified Firms are invited to submit proposals for this solicitation: The Design Build prequalified suppliers for this solicitation are: Korte Construction Company, dba The Korte Company,5700 Oakland Avenue, Suite 200, St. Louis, MO 63110, Attn: Michael Tubbs, Phone: 314-231-3700; The Whiting-Turner Contracting Company, Attn: Kevin Seicke, 300 East Joppa Road, Baltimore, MD 21234, Phone: 410-821-1100; TRITEC Building Company, Inc., Attn: Martin A. DePasquale, AIA; 45 Research Way, Suite 100, East Seatuket, New York 11733, Phone: 631-751-0300; Michael Riesz and Co., Attn: Eric Jensen, 588 New Brunswick Avenue, Fords, New Jersey 08863, Phone: 732-738-8100. All questions concerning this solicitation shall only be directed in writing in WORD format to Michael Bacha at michael.j.bacha2@usps.gov. Proposals are due on November 6, 2012 by 2:00pm EST and should be hand delivered or mailed (using one of the fine services offered by the Postal Service) to USPS Headquarters, SMFP, 475 L'Enfant Plaza SW, Suite 1306, Attn: Michael Bacha, Washington, DC 20260-3906. Statements must be received at the above address no later than the date and time indicated. Identify your submission by including the following information on the outside of your package: Contractor's Name, Solicitation No. 104267-12-A-0009.

Design Build Renovation of the Kilmer Customer Care Center in Edison, NJ

United States Postal Service, Facilities Purchasing | Published August 29, 2012  -  Deadline September 21, 2012
cpvs

The United States Postal Service is prequalifying Design Build Entities for the Kilmer Customer Care Center renovation in Edison, New Jersey. The project will include design and phased construction of approximately 325 telemarketing type workstations in approximately 45,000 square feet of interior work room space to accommodate a large open office area, support offices, training rooms, employee facilities, etc. The open office area requires an extensive IT network backbone. The renovation/ reconfiguration of space to include offices, workstation areas, restrooms, training rooms, nesting room, conference rooms, lunch room, locker alcove etc. The existing electrical system will need to be modified extensively to support new workstations and offices. This includes power, new lighting, and fire alarm system. The telecommunications system will be entirely new to support phone and data requirements. Significant upgrades to the HVAC and IT infrastructure will be required. The existing HVAC system shall be supplemented with new RTUs/AHUs for added employee density. In addition, CRAC units are required for the computer room. Revisions to plumbing systems as necessary to support restrooms, lunch room, break areas, etc. Fire protection systems will be modified and designed by a licensed Fire Protection Engineer to support specified occupancies. Supply Management Facilities Portfolio (SMFP) is issuing this Qualification Statement for the site-specific prequalification of design builders. All work is to be done in accordance with USPS approved plans and specifications. This facility is occupied and in use 24 hours per day, seven days per week. There will be no disruption of mail operations. The estimated cost of the project is $5,000,000 - $7,000,000 with a construction completion time within 136 calendar days from receipt of Notice to Proceed. The RFP when issued will be approximately 30 calendar days and prices shall be good for 60 calendar days after solicitation is closed and offeror selected. To be Prequalified your Company must have a minimum of five (5) years experience in this type of work. Experience and past performance of key personnel on comparable projects may be considered toward meeting the 5-year minimum requirement. Prior Experience: Company must have completed two comparable project completed within the past five years; additional project may be ongoing. Comparable projects are defined as expansion/renovation/conversion in the range of $3 million to $7 million of alteration construction in light industrial / office space where call center type (or similar) activity functions occur. Working in occupied facilities is desired. The information requested in the Qualification Statement attached with this prequalification solicitation will be the basis for the prequalification evaluation of your company. All questions concerning this solicitation shall only be directed in writing in WORD format to Michael Bacha at michael.j.bacha2@usps.gov. Prequalification Proposals are due on September 21, 2012 by 3:00pm EST and should be hand delivered or mailed (using one of the fine services offered by the Postal Service) to USPS Headquarters, SMFP, 475 L'Enfant Plaza SW, Suite 1306, Attn: Michael Bacha, Washington, DC 20260-6201. Statements must be received at the above address no later than the date and time indicated. Identify your submission by including the following information on the outside of your package: Contractor's Name, Solicitation No. 104267-12-A-0007.

R--Outreach Contact/Call Center Support and Transitional Support Program services

Department of the Army, U.S. Army Medical Research Acquisition Activity | Published June 24, 2011  -  Deadline July 25, 2011
cpvs

This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. Solicitation Number: MB-11-16396 Notice Type: Combined Synopsis/Solicitation Synopsis: Outreach Contact/Call Center Support and Transitional Support Program services - MB-11-16396 The U.S. Army Medical Research Acquisition Activity (USAMRAA) requires an experienced vendor to provide Outreach Contact/Call Center Support and Transitional Support Program services. Additional detail on the requirements can be found in the Performance Work Statement (Attachment II). This is a combined synopsis/solicitation for commercial Outreach Contact/Call Center Support and Transitional Support Program services prepared in accordance with Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; Proposals are being requested and a written solicitation will not be issued. The U S Army Research Acquisition Activity (USAMRAA) hereby issues a Request for Proposal (RFP) number MB: 11:16396 for Outreach Contact/Call Center Support and Transitional Support Program services for the TRICARE Management Activity (TMA), Defense Center of Excellence (DCoE). This solicitation is open to all Offerors under North American Industry Classification System (NAICS) code is 561422 - Telemarketing Bureaus and Other Contact Centers. Any firm that believes it can provide the stated capability is invited to submit written notification to the Contracting Specialist within 30 calendar days from the date of this publication notice. Supporting evidence must be furnished in sufficient detail to demonstrate the firm's ability to provide the stated capability. Information shall be sent electronically to Marvin Bethel, Contract Specialist, at marvin.bethel@amedd.army.mil. No telephonic requests will be accepted. All responses received will be evaluated, however, a determination by the Government not to complete the proposed procurement based upon responses to this notice is solely within the discretion of the Government. Request for Proposal Number: MB-11-16396 Date of Solicitation: 24 June 2011 Question Due Date: 1 July 2011, 10:00 AM Eastern time Offer Due Date/Local Time: 25 July, 10:00 AM Eastern time This Acquisition is: UNRESTRICTED You are being requested to submit your Proposal in response to RFP Number: MB-11-16396, a requirement of TRICARE, Defense Center of Excellence (DCoE)to provide Outreach Contact Support and Transitional Support Program services. FAR 52.212-1, Instructions to Offerors-Commercial, applies to this acquisition. Please submit your Proposal as a Firm Fixed Price Order. Your Proposal shall reflect the requirements as stated in the Performance Work Statement and the attachments identified below. The contents of this Request for Proposal are as follow: - Instruction to Offerors, - Performance Work Statement, - Evaluation Criteria, - Non Disclosure/Non-Use Agreement, - Draft Quality Assurance Surveillance Plan, - Organizational conflict of Interest, - Pricing Sheet. Associated provisions and clauses have been incorporated in this solicitation (see attachment). You are to calculate and state your Proposal price in accordance with the Performance Work Statement. All questions must be submitted via email only to marvin.bethel@amedd.army.mil by 1 July 2011, 10:00 AM. EST. Proposals are due no later than 25 July 2011, 10:00 AM EST. Proposals shall be delivered to Mr. Marvin Bethel via email at marvin.bethel@amedd.army.mil. No telephonic requests will be accepted. The Proposal shall be submitted using MS Word, MS Excel 2000 or higher or searchable PDF format. Note: Offerors must calculate and state the Proposal price in accordance with the Solicitation. Reminder, No telephonic requests will be accepted. The Proposal shall be submitted using MS Word, MS Excel 2000 or higher

R--Outreach Contact/Call Center Support and Transitional Support Program Services

Department of the Army, U.S. Army Medical Research Acquisition Activity | Published August 5, 2011  -  Deadline September 6, 2011
cpvs

This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. Solicitation Number: W81XWH-11-R-0350 Notice Type: Combined Synopsis/Solicitation Synopsis: Outreach Contact/Call Center Support and Transitional Support Program services - W81XWH-11-R-0350 The U.S. Army Medical Research Acquisition Activity (USAMRAA) requires an experienced vendor to provide Outreach Contact/Call Center Support and Transitional Support Program services. Additional detail on the requirements can be found in the Performance Work Statement of the attached socilitation. This is a combined synopsis/solicitation for commercial Outreach Contact/Call Center Support and Transitional Support Program services prepared in accordance with Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; Proposals are being requested and a written solicitation will not be issued. The U S Army Research Acquisition Activity (USAMRAA) hereby issues a Request for Proposal (RFP) number W81XWH-11-R-0350 for Outreach Contact/Call Center Support and Transitional Support Program services for the TRICARE Management Activity (TMA), Defense Center of Excellence (DCoE). This solicitation is open to all Offerors under North American Industry Classification System (NAICS) code is 561422 - Telemarketing Bureaus and Other Contact Centers and NAICS code 624190 - Telephone referral services for personal and social problems. Any firm that believes it can provide the stated capability is invited to submit written notification to the Contracting Specialist within 30 calendar days from the date of this publication notice. Supporting evidence must be furnished in sufficient detail to demonstrate the firm's ability to provide the stated capability. Information shall be sent electronically to Marvin Bethel, Contract Specialist, at marvin.bethel@amedd.army.mil. No telephonic requests will be accepted. All responses received will be evaluated, however, a determination by the Government not to complete the proposed procurement based upon responses to this notice is solely within the discretion of the Government. Request for Proposal Number: W81XWH-11-R-0350 Date of Solicitation: 5 August 2011 Question Due Date: 15 August 2011, 9:00 AM Eastern time Offer Due Date/Local Time: 6 September 2011, 10:00 AM Eastern time This Acquisition is: UNRESTRICTED You are being requested to submit your Proposal in response to RFP Number: W81XWH-11-R-0350, a requirement of TRICARE, Defense Center of Excellence (DCoE) to provide Outreach Contact Support and Transitional Support Program services. FAR 52.212-1, Instructions to Offerors-Commercial, applies to this acquisition. Please submit your Proposal as a Firm Fixed Price Order. Your Proposal shall reflect the requirements as stated in the Performance Work Statement and the attachments identified below. The contents of this Request for Proposal are as follow:

R -- Purchase of Dun & Bradstreet (Yellow Book)

Department of Health and Human Services, Food and Drug Administration | Published November 8, 2007  -  Deadline November 14, 2007
cpvs

This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in FAR Part 13.501 and 12.6. This announcement constitutes the only solicitation and a written solicitation will not be issued. This combined synopsis/solicitation, NAICS code 561450, Credit Bureaus as identified as RFQ1036896, is to notify contractors that the Food and Drug Administration intends to award a sole source purchase order to Dun & Bradstreet in accordance with FAR Part 13.106 under simplified acquisition procedures. Offerors are responsible for downloading the solicitation and any amendments. It is the offeror's responsibility to monitor the FedBizOpps website for the release of any amendments to this solicitation. The Government reserves the right to award a contract without discussions if the Contracting Officer determines that the initial offer(s) is/are providing the Best Value and discussions are not necessary. DESCRIPTION OF SUPPLIES OR SERVICES REQUIRED: FDA regulatory charter is to assure the safety, efficacy, and security of human and veterinary drugs, biological products, medical devices, our nation?s food supply, cosmetics, and products that emit radiation applies to significantly regulated organizations. Dun & Bradstreet is the sole manufacturer of Yellow Book - prepares listing of US Industries traded on the US stock exchanges which designate acceptable and significantly regulated holdings Confidential and Public Financial Disclosure report. D&B will assist the FDA to provide a complete listing of Acceptable and Significantly Regulated global publicly traded companies through the Yellow Book including the following proprietary products: Global Data Collection, Entity Matching,The DUNS Number, Corporate Linkage,Predictive Indicators, SIC 2+2, NAICS File PROCESS and OUTPUT: The contractor shall prepare: Listing of all publicly traded companies,Enhanced telemarketing record packet, Append primary and secondary NAICS codes to U.S., Records and 4 digit SIC to global records, Append ticker symbols and exchange names,Custom Programming: FDA customized services PERIOD OF PERFORMANCE: November 23, 2007 through November 22, 2008. Option Year One: November 23, 2008 to November 22, 2009 Option Year Two: November 23, 2009 to November 22, 2010 Option Year Three: November 23, 2010 to November 22, 2011 Option Year Four: November 23, 2011 to November 22, 2012 CCR: Vendors must be registered in the Central Contractor Register (CCR) prior to the award of a contract. You may register by going to www.ccr.gov. You will need your Duns & Bradstreet number and banking information. QUESTION SUBMITTAL DUE DATE: All questions are to be submitted via email to Christopher.Cunningham@fda.hhs.gov no later than November 14, 2007, 1:00 pm EST. CLOSING DATE: All quotations are due, via email to: Christopher.Cunningham@fda.hhs.gov, no later than 1:00pm, EST on, November 20, 2007 or Terry.Frederick@fda.hhs.gov. ANTICIPATED AWARD DATE: The anticipated award date is on or about November 23, 2007; however, all dates in this announcement are subject to change. PROVISIONS and CLAUSES: The provision at FAR 52.212-1, Instructions to Offerors Commercial Items applies to this solicitation. Offerors shall include a completed copy of the provision at FAR 52.212-3, Offeror Representations and Certifications Commercial Items. The clause at FAR 52.212-4, Contract Terms and Conditions, Commercial Items applies to this acquisition. The clause at FAR 52.212-5 Contract Terms and Conditions Required to Implement Statues or Executive Orders, Commercial Items applies to this acquisition. The following FAR clauses cited are applicable: FAR 52.217-8 Option to Extend Services, FAR 52.217-9 Option to Extend the Term of the Contract, FAR 52.222-26 Equal Opportunity, FAR 52.222-35 Equal Opportunity for Special Disabled Veterans, Veterans of the Vietnam Era, and Other Eligible Veterans, FAR 52.222-36 Affirmative Action for Workers with Disabilities, and FAR 52.232-33 Payment by Electronic Funds Transfer?Central Contractor Registration. Clauses and provisions are incorporated by reference and apply to this acquisition. Responses to this notice must be sent via email to Christopher.Cunningham@fda.hhs.gov or Terry.Frederick@fda.hhs.gov. No phone calls will be accepted.

R--REQUEST FOR INFORMATION/INDUSTRY COMMENTS ON DRAFT PWS: Social Media Data-mining, Localized Research, Market Audience Analysis, and Narrowcast Engagement Requirement

Department of the Army, Army Contracting Command, ECC | Published February 11, 2014  -  Deadline March 2, 2014
cpvs

REQUEST FOR INFORMATION (RFI) The Department of the Army (the Government) is seeking industry review and comment on a draft PWS prior to issuance of any formal solicitation. The Government may incorporate into the final version of the PWS any information or comment resulting from this request that is determined to be useful. Please DO NOT send capability statements or company literature, the Government is seeking feedback to the draft PWS ONLY. The Government will only respond, if necessary to comments or questions in regards to this PWS and no other comments or questions. IMPORTANT NOTE: Interested industry respondents must have a valid SECRET facility clearance from the Defense Security Service. The draft PWS is labeled as RESTRICTED DISTRIBUTION and includes sensitive information which will be released only to interested industry respondents possessing the appropriate clearance. BACKGROUND This is a non-personnel services contract to provide detailed social media research and analysis on-the-ground native research and analysis, and customized social media website development and execution. The intent of this acquisition is to extend and expand the social media research and analysis as a critical support activity to Headquarters United States European Command (HQ USEUCOM) and Special Operations Command, Europe (SOCEUR), associated DoD elements, and interagency partners as needed. The scope of this effort will support HQ USEUCOM and SOCEUR with research and analysis, target audience analysis, market research, and support to operations. Activities under this contract will support HQ USEUCOM, SOCEUR, and strategic communications, operations to engage local populations, build interagency partnerships, and identify violent extremist influences within EUCOM AOR emanating from Africa Command (AFRICOM), Central Command (CENTCOM), Pacific Command (PACOM), or Southern Command (SOUTHCOM) AORs. The contractor shall provide research, assessments, and plans support, as needed. These activities shall entail customizing strategic marketing and communications plans; target market identification and analysis; establishing measurable marketing objectives; determining market trends and conditions; identifying and implementing appropriate strategies; conducting focus groups, telemarketing, individual interviews, preparing/distributing surveys, and compiling/analyzing results. Tasks to be perform include: Open Source Research (to include a network of researchers consisting of indigenous people (native researchers) that can obtain local perspectives from others that are native to the research areas); Detailed Social Media Data-Mining, Social Media Monitoring and Analysis, Target Audience Analysis, Media Kit Development, and Social Media Platform Operations. A Sources Sought notice for this requirement was previously posted on FedBizOpps.gov on June 3, 2013 under the solicitation number quote mark SOCIALINTELLIGENCE-TRENDANALYSIS. quote mark OBJECTIVE The Government is soliciting industry feedback relative to a future contract effort and its draft performance work statement. The purpose of this RFI is to: 1.Improve the understanding of Government requirements and industry capabilities, 2.Allow potential offerors to judge whether or how they can satisfy the Government's requirements, 3.Enhance the Government's ability to obtain quality services at reasonable prices, and 4.Increase efficiency in proposal preparation, proposal evaluation, negotiation, and contract award. INFORMATION SOUGHT The Government considers this draft PWS to be a major element for successful execution of the future requirement. While, the Government is not constraining interested parties on which aspects of the Draft PWS that they may provide comments on, the Government is requesting that interested parties pay particular attention to the following items: 1.Based on industry experience of similar contracts are the required tasks and performance objectives consistent with this type of requirement or are there additional objectives that the Government could address to ensure optimal performance of the contract? 2.Can contractors perceive any of the requirements for Social Media Research and Analysis as asking for a service that exceeds or will significantly drive price beyond what contractors normally provide in the commercial market? 3.Are there any areas where interested parties believe a potential risk exists or will present itself by fulfilling the terms of the PWS? 4.Is there any area within the PWS where interested parties believe the Government has failed to adequately set forth the stated requirements in a clear and unambiguous manner? 5.Is there any area within the PWS that appears unduly burdensome to either the Government or the Contractor towards the goal of achieving superior contractor performance? 6.Would a firm-fixed price contract type be feasible based on industry experience of similar contracts? 7.Would a 60 day phase in period be considered reasonable for this requirement? HOW TO RESPOND To obtain a copy of the draft PWS, please provide proof of valid SECRET facility clearance from the Defense Security Service to Jodi Van Slyke at jodi.e.vanslyke.civ@mail.mil . Submit your draft PWS comments to Jodi Van Slyke at jodi.e.vanslyke.civ@mail.mil no later than midnight Central European Time/1800 Eastern Standard Time on 2 March 2014. Point of Contact: Jodi Van Slyke (Contract Specialist) at 00 49 631 411 5051 or jodi.e.vanslyke.civ@mail.mil No classified or proprietary information should be included in the RFI response. DISCLAIMER This RFI is issued solely for information and planning purposes and does not constitute a formal Solicitation for proposals. Responses to this RFI notice will be treated as information only; they do not constitute offers and cannot be accepted by the Government to form a binding contract. Respondents are solely responsible for all expenses associated with responding to this RFI. RFI responses will not be returned; neither will Respondents be notified of the Government's evaluation of the information received. Respondents are advised that the Government is under no obligation to acknowledge receipt of the information received or provide feedback to respondents with respect to any information submitted under this RFI.

Advertising Literacy Campaign

Federal Trade Commission, Financial Management Office | Published July 30, 2008  -  Deadline September 2, 2008
cpvs

This is a COMBINED SYNOPSIS/SOLICITATION for commercial services prepared in accordance with the format in Federal Acquisition Regulations (FAR) Part 12, Subpart 12.6 as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a WRITTEN SOLICITATION WILL NOT BE ISSUED. This solicitation includes the provisions and clauses of the FAR through FAC 05-26 dated 6/2/08. This request is being advertised as a request for quote: Request for Quote (RFQ) Number FTCERF29-81213 for the Advertising Literacy Campaign in support of the Federal Trade Commission, Bureau of Consumer Protection, Division of Consumer and Business Education (DCBE) - NJ-2267, 600 Pennsylvania Ave NW, Washington, D.C. 20580. The type of contract anticipated to be awarded from this combined synopsis/solicitation is a Time and Materials, Level-of-Effort, Performance Based Service Contract with a base contract period of one year with 3 option periods of 1 year each. This solicitation is not set aside. Agency Overview: The Federal Trade Commission (FTC) works for the consumer to prevent fraudulent, deceptive, and unfair business practices in the marketplace and to provide information to help consumers spot, stop, and avoid them. The FTC maintains a website, www.ftc.gov, and a national toll-free telephone line (1-877-FTC-HELP) to respond to requests for information and accept consumer complaints. As the nation's consumer protection agency, the FTC, through its Division of Advertising Practices, enforces truth-in-advertising laws, monitors and develops effective enforcement strategies for new advertising techniques and media, such as word-of-mouth marketing; monitors and reports on the advertising of food to children, including the impact of practices by food companies and the media on childhood obesity; and monitors and reports on industry practices regarding the marketing of violent movies, music, and electronic games to children. Building on that expertise, the FTC, through its Division of Consumer and Business Education (DCBE), will develop an interactive campaign dealing with advertising that would teach tweens and the adults in their lives to be more discerning consumers of information. DCBE produces and disseminates objective, practical and plain language information to consumers, and has created a network of partners and intermediaries that includes public agencies at the federal, state and local levels, industry associations, and non-profit and advocacy organizations. The issues covered range from identity theft to online safety; green marketing to health claims; from telemarketing fraud to phishing - and include a soon-to-be launched website to explain the FTC to kids ages 10-14. The agency is a trusted brand for consumers and businesses, and has an excellent reputation among media outlets for the "news" of the day, as well for the "news people can use." In building out this particular campaign, the FTC is seeking guidance from a contractor with experience and expertise in reaching youngsters, as well as their parents and educators. We recommend that contractors review the FTC's consumer education materials for an understanding of the many issues the FTC manages. These sites are available at www.ftc.gov/bcp/consumer.shtm. Contractors also should review the following education campaign web sites and products for an appreciation of the latest initiatives and strategies implemented: 1) Consumer education video on how to avoid ID theft www.ftc.gov/idtheft; 2) Interactive games and quizzes about Internet safety www.onguardonline.gov/quiz/index.html; 3) Phishing videos: www.youtube.com/user/FTCvideos; 4) Teaser sites: www.wemarket4u.net/fatfoe/index.html, www.wemarket4u.net/glucobate/index.html; 5) Teen drinking prevention: www.dontserveteens.gov/ ; 6) E-cards: Phishing, www.ftc.gov/phishing, Father's Day Phishing www.ftc.gov/dad, Mother's Day www.ftc.gov/mom, Work-at-home scams www.ftc.gov/bcp/edu/multimedia/ecards/bizopps/fairytale/index.html; 7) Business guidance: Web-based tutorial for businesses about protecting personal information http://www.ftc.gov/bcp/edu/multimedia/interactive/infosecurity/index.html Scope of Work: Advertising in America is a multi-billion dollar a year business. Truthful advertising provides consumers with the information they need to make better-informed purchasing decisions. It also gives companies an incentive to include features in their products that consumers want. Children have tremendous spending power. For example, tweens spend about $51 billion annually, and their parents and family members spend an additional $170 billion on them. More than a third of parents with children between the ages of six and 11 in the household say that their children can significantly influence their purchasing decisions. By some estimates, American companies are spending $10-12 billion a year on advertising and marketing related to youth 2-18 (including ads targeted to adults for youth-related products and services). Recognizing this, advertisers and marketers have made children a focal point of advertising and marketing programs. For example, it has been estimated that, each year, the average American child between the ages of two and 11 sees 25,600 television commercials. About 22 percent of these ads are for food; 29 percent promote other TV programs; 8 percent are for games, toys, and hobbies; another 8 percent are for screen and audio entertainment; and 3 percent are for OTC medicines. Children as young as three recognize brand logos, with brand loyalty influence starting at age two. About 53 percent of tweens and 29 percent of teens report that they try to buy products that they've seen on TV or in the movies. Given this phenomenon, the FTC proposes to develop an interactive campaign focused on advertising literacy. The campaign will educate children aged 8-12, and the adults in their lives, to be more discerning consumers of information. The FTC seeks to be neither pro- nor anti-advertising; rather, it wants to help kids better understand advertising. The goals of the campaign are to raise awareness of advertising and marketing messages; increase knowledge of how to skillfully read, analyze, and understand an advertisement; and demonstrate the benefits of being an informed consumer. The content of the campaign will be provided by the FTC, and be based upon the agency's experience with the subject matter, a public workshop to be held in 2008-2009, and the experiences of a network of partners. Resources available for this campaign are funds for this contract and FTC staff time; there is no separate budget for advertising. Central to the campaign are some common-sense questions to help young people use critical thinking skills to become savvy consumers in today=s media-rich world: 1) Who is responsible for the ad? Kids should know that whoever is responsible for an ad will have a goal in mind, and that will influence the message in the ad. 2) What is the ad actually saying? This may be obvious in a traditional commercial or print ad, but can be less so in other forms of advertising, including games, product integration, or mobile marketing. The campaign will show kids how to decode and deconstruct ads, no matter what form they take, to find the basic message directed to them. 3) Why is the ad there? The campaign will ask kids to think about the call to action in the ad, and what the advertiser wants them to do. Once exposed to those central messages, the target audience(s) should understand that ads are constructed to give them information and to persuade them to take some action - whether it=s doing something to help themselves or society, being more aware of an issue, buying a particular product, or something else. While the focus of the campaign is on advertising and marketing - helping young people and their parents analyze advertising messages - the critical thinking skills that are central to the campaign, and that kids are learning in other contexts, will be helpful as they interact with all kinds of media throughout their lives. The FTC is seeking a contractor to provide a variety of services in support of this campaign to empower children and their parents to be more discerning consumers of information. The contractor shall demonstrate experience: 1) developing successful interactive, multi-media, web-based methods for communicating with young audiences; 2) developing curricula to deliver content to young people; 3) developing engaging, inviting and appropriate materials to deliver content to young people; and 4) successfully marketing this information to young people, whether through media or through developing partnerships with influential organizations (schools, libraries, other organizations). Target Audiences: The primary audience for this campaign is youngsters aged 8-12. The advertising industry itself talks of the buying power - and influence - of this cohort, and continues to find new ways to reach them, including viral marketing, "advergaming", and other interactive media. In addition, both research and observation tell us that children experience media differently than adults; in fact, children=s ability to comprehend and evaluate advertising messages has spurred a good deal of debate and research over the past 30 years. One conclusion by researchers is that children in different age groups have different information processing skills. Many categorize children aged 8-12 as "cued processors" - able to retrieve and use information, engaging critical thinking skills, but only when cued. Kids in this age group tend not to think critically and often fail to differentiate between central and peripheral content when learning new information. Our aim is to give them some tools they can use, and some cues on when to use them at a time when many of them are starting to have their own money, make independent purchasing decisions, and exert influence on the family=s buying decisions. The secondary audience for this campaign includes parents and educators, primarily as a mechanism to reinforce the questions and concepts being delivered to the 8-12-year-old target audience. Both parents and teachers can help cue these children to apply critical thinking skills. We are seeking a contractor with experience reaching: 1) Children aged 8-12; 2) Parents and other caregivers; 3) Teachers and other educators Areas of Interest: The FTC seeks a contractor to assist the agency in the design, implementation and marketing of a campaign to promote advertising literacy, including the following: 1) Developing successful interactive, multimedia, web-based methods for communicating with young audiences: The contractor shall work with the FTC to create and implement an interactive website designed to engage youngsters in the target age group. Games and activities should illustrate the core concepts and key questions about understanding advertising. The site also will have sections with resources for parents and teachers to use and download. The construction of the interactive website is expected to occupy much of the first year of the campaign. Subsequently, the contractor will be tasked with developing innovative tools to enhance the agency's ability to effectively and efficiently deliver the campaign message to both primary and secondary target audiences. Products to be created may include print materials, and CDs and DVDs suitable for use in schools and libraries. A) Developing curricula to deliver content to young people: The contractor shall create engaging, creative, and interactive curricula that teach children 8-12 about advertising. B) Developing engaging, inviting and appropriate materials to deliver content to young people: The contractor shall develop engaging, creative, and useful materials to support the campaign messages about recognizing and decoding advertising. These materials might include print, audio, video, and other multimedia materials. C) Success in marketing information to young people: The contractor shall develop and carry out a plan to market the campaign's resources to the target audience (including children aged 8-12, parents, and educators). A challenge of the campaign will be to cut through the clutter that children hear and see in the media everyday, developing messages that resonate with them, and finding ways to deliver the message in ways they will see, use, and learn from it. Using the same channels that advertisers and marketers use to communicate with kids may be more likely to be successful in reaching and resonating with the target audience, so the contractor shall consider those in developing and carrying out a marketing plan. Required Documentation: To be considered for this project, the contractor shall submit 5 copies of the following documentation (Submission documents should use at least 12-point font.): 1) Narrative: A brief description covering the following areas [not to exceed 6 pages]: a) The contractor's approach to developing an interactive website designed to engage the target age group (young people, parents, educators). b) The contractor's approach to creating engaging curricula for students aged 8-12, as well as for developing print and multimedia materials to support the campaign. c) The contractor's approach to developing engaging print and multimedia materials to support the campaign. d) The contractor's approach to marketing the campaign and its resources to the target audience(s). e) The contractor's approach to securing the expertise required to carry out these areas of interest.**NOTE: A very detailed project plan is not required at this point.** 2. Staffing Plan: A detailed staffing plan that includes the contractor's team to be assigned, the specific role each member of the team would serve on this project, and a copy of each person's resume and a summary of other relevant experience. Any sub-contractors to be hired should be identified in the Staffing Plan. 3. Price Estimate: For the purposes of price-comparison, the contractor shall provide an estimate for the four program elements: Developing an interactive website to engage the target audience(s); Creating engaging curricula for students aged 8-12; Creating engaging print and multimedia materials to support the campaign; and Marketing the campaign and its resources to the target audience(s). 4. Project Samples: Provide hard-copy (electronically scanned and included in the email quote submittal) samples of three similar projects (completed or ongoing), in which substantial work was carried out by contractor staff presented in the staffing plan. Samples should include the client organization, a description of the work, major accomplishments or outcomes, approximate dollar value, contract number (if applicable), and point of contact for reference. One of these samples must demonstrate the contractor's ability to develop and implement a campaign targeted to children. Evaluation Criteria: The Government will award a contract on a best-value basis, where narrative, staffing plan, and project samples/past performance are weighted higher than cost. Project Management & Deliverables: The initiatives developed by the contractor must clearly articulate the agreed-upon message to the intended audience(s) in an effective and cost-efficient manner. The information must be accessible, practical, and actionable, and convey contact information for contacting or filing a complaint with the FTC. The contractor will manage the development and implementation of the various projects and is responsible for ensuring the accuracy and quality of all products. During performance of the contract, the contractor will provide pricing estimates based on Work Assignments for specific deliverables. The contractor will itemize the time, cost, and other factors required to complete each work assignment. The FTC's Division of Consumer and Business Education will serve as the agency contact. The FTC might invite up to the top three respondents to give a brief presentation about their capabilities, their proposed plan for developing an interactive website targeting children aged 8-12, their plan to develop curriculum for the target audience, their plan to create print and other supporting materials, and a marketing plan to reach the target audience(s). This presentation will be factored in determining who will be awarded the contract; all contractors should be available to travel to the Federal Trade Commission in Washington, DC during September, 2008. Period of Performance: The Period of Performance for this contract is for a one-year base period with three one-year optional periods. Contract Amount: The budgeted amount is $2.0 million per year for the base year and each option year, depending upon funding availability. Release of Information: No FTC data shall be divulged to any unauthorized person for any purpose. The contractor shall clear with the Contracting Officer any public release of information on this contract/order, to include news stories, articles, sales literature, advertisements, radio-tv spots, etc. Any request for public release of information should be addressed to: Federal Trade Commission, Office of Public Affairs, News Director, 600 Pennsylvania Avenue NW, Washington DC 20580. The provision at 52.212-1, Instructions to Offerors-Commercial, applies to this acquisition. Additional information has been provided above. The provision at 52.212-2, Evaluation-Commercial Items, applies, as modified in the above information. Offerors are advised to include a completed copy of the provision at 52.212-3, Offeror Representations and Certifications-Commercial Items, with its offer. The clause at 52.212-4, Alt 1, Contract Terms and Conditions-Commercial Items, applies to this acquisition. Additional information: Payment: Original invoices are to be submitted to the billing office identified below. For purposes of this contract/order the designated payment office is: Regular Mail: FTC Payment Unit, c/o National Business Center, PO Box 272040, Denver, CO 80227-2040. Express Mail: DOI - National Business Center - FTC, 7301 W. Mansfield Ave, Accounting Operations Branch, D-2730, Denver, CO 80235-2230. E-mail: FTCPayment_NBCDENVER@NBC.GOV (do not include banking information as the e-mail address is not a secure site). NOTE: A duplicate invoice shall be provided to the COTR and the Contracting Officer as listed on the award documents. Mail to Washington D.C. is still being processed through special irradiation processes thereby delaying delivery times. It is advised that documents sent to FTC personnel in Washington D.C. be submitted either electronically via email or by use of a delivery service (ex: FedEx, UPS, DHL, Courier, etc.). Invoice Requirements: All Invoices must include the following information: Name and address of contractor, Invoice Date, FTC Contract/Order Number, Line Item(s) being invoiced [When applicable, Name, title, hourly rate and hours charged to each labor category for each contractor staff for the current month for the applicable sub-part.], Any corrections to previous month=s charges for an applicable sub-part will be reported separately and clearly with a narrative, Any information or documentation required by provision of the contract/order. NOTE: Contractor payment/financial information is obtained through the Central Contractor Registration (CCR) Database. It is the contractor's responsibility to ensure that the CCR contains accurate payment information. Invoices paid late because of inaccurate CCR information are not subject to interest payments under the Prompt Payment Act. The clause at 52.212-5, Contract Terms and Conditions Required To Implement Statutes or Executive Orders-Commercial Items, applies to this acquisition, and the following additional FAR clauses cited in paragraph (b) of the clause are applicable to this acquisition: (18), (19), (20), (21), (22), (23), (24)(i), and (36). Evaluation Criteria: The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation is considered to be the best value to the Government, price and other factors considered. The following factors shall be used to evaluate offers, and are weighted higher than cost: Criteria 1 - Narrative: The extent to which the offeror understands the requirements as reflected in the Statement of Work and demonstrates a sound and comprehensive approach for achieving the areas of interest described in this effort. Criteria 2 - Staffing Plan: The extent to which the offeror addresses personnel qualifications, including related experience and training as it relates to developing and marketing an interactive campaign directed at young people. Discuss the availability of any key and support personnel that may be required to perform under this effort, whether from the offeror's firm or available through a partnering or sub-contracting arrangement. Criteria 3 - Project Samples/Past Performance: The extent to which the offeror's proposal demonstrates corporate experience on contracts performed within the past five (5) years, similar in size and scope to the effort described in this combined synopsis/solicitation, in the area of creating and marketing an interactive campaign - particularly targeting children. Proposed CLIN Structure for each year: 0001. Delivery and acceptance of a detailed project plan, 0002. Delivery and acceptance of an interactive website to engage and teach kids aged 8-12 about advertising, 0003. Delivery and acceptance of curricula to teach children aged 8-12 about advertising, 0004. Delivery and acceptance of materials to engage and deliver content about advertising to children aged 8-12, 0005. Delivery and acceptance of a plan to market the campaign and its resources to children aged 8-12, 0006. Acceptable implementation of the plan to market the campaign and its resources to children aged 8-12. Responses are due to this combined synopsis solicitation by 4:00 PM EDT, 2 September, 2008. Email responses to this solicitation are preferable and should be sent to: efranklin@ftc.gov. Questions regarding this solicitation shall be sent to the Contracting Officer at the above email address no later than 4:00 PM EDT on 11 August, 2008; no oral questions will be entertained. The Contracting Officer can be reached for other issues at (202) 326-3026.
  • 1