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Business Services

Correctional Service of Canada | Published September 22, 2015
Winner
R.K. Marketing Ltd.
cpvs

Trade Agreement: WTO-AGP/NAFTA/AIT/Canada FTAs with Peru/Colombia/Panama Comprehensive Land Claim Agreement: No Notification Method: Public Advertising and Source List Contract Award Procedure (Procurement Strategy): No Responses to Bid Solicitation GSIN Description: Business Services Quantity: 1

New Breakwater, New Mills, Restigouche County, NB

Public Works and Government Services Canada | Published February 15, 2017
Winner
693825 NB INC.
cpvs

Trade Agreement: Set-Aside Program for Aboriginal Business (SPAB) Comprehensive Land Claim Agreement: No Notification Method: Public Advertising Contract Award Procedure (Procurement Strategy): Lowest/Lower Bid GSIN Description:  General Marine Construction Work Quantity: 1

Advisory Services Atlantic Innovation Fund

Atlantic Canada Opportunities Agency | Published March 8, 2016
cpvs

LETTER OF INTEREST FOR BUSINESS CONSULTANTS

The objective of this letter of interest is to seek out business consultants’ interest regarding the provision of potential consulting services for specific industries as well as to determine if the business consultants’ knowledge and expertise meet potential future consulting requirements.

This is not a bid solicitation and no contract will directly result from this letter of interest.

Purpose:

The Atlantic Canada Opportunities Agency (ACOA) requires the services of business consultants (called industry advisors) in order to inform the due diligence assessment of the commercialization potential of Atlantic Innovation Fund (AIF) projects being considered for support. The industry advisor will assist ACOA Program Officers on commercialization and market potential issues of AIF project proposals. This work is to be done verbally as well as by filling out the AIF Industry Advisor Review Template, provided by ACOA, containing three questions.

Background:

The Atlantic Innovation Fund (AIF) is a program designed to make strategic investments in Research and Development (R&D) initiatives that directly contribute to the growth of technology-based economic activity in Atlantic Canada.

The objectives of the AIF are as follows:

  • increase activity in, and build capacity for, innovation and R&D that lead to technologies, products, processes or services that contribute to economic growth in Atlantic Canada;
  • increase the capacity for commercialization of R&D outputs;
  • strengthen the region’s innovation capacity by supporting research, development and commercialization partnerships and alliances among private-sector firms, universities, research institutions and other organizations in Atlantic Canada; and
  • maximize benefits from national R&D programs.

ACOA assistance available for AIF projects typically range between $500,000 up to $3 million. Eligible applicants include private-sector businesses, universities, colleges, non-government research organizations and provincial Crown corporations operating in Atlantic Canada. Additional information on the AIF program can be found on ACOA’s web site.

http://www.acoa-apeca.gc.ca/eng/ImLookingFor/ProgramInformation/AtlanticInnovationFund/Pages/AtlanticInnovationFund.asp

Deliverables:

The industry advisor is expected to provide the following for each assessment:

  1. Verbal one-to-one advice to ACOA Program Officers on the marketing and commercialization aspects of the AIF proposal.
  2. Verbal advice on macro issues affecting the sector.
  3. Liaise with the ACOA Program Officer, as required, on any questions or clarifications.
  4. Written advice to Program Officers on the Project Summary Form write up (ACOA’s evaluation document) and ratings. This is to be done by filling out the ‘Industry Advisor Review Template’ provided by ACOA.

Reference Documents:

  1. As part of the requirements to submit a proposal to the AIF, applicants are required to submit the following information:
  • A Research and Development Project Plan (in attachments)
  • In some cases, the proposals will also include a complete business plan and/or a full market study or market assessment.
  1. AIF Industry Advisor Review Template (in attachments).

Requirements:

ACOA wishes to obtain the services of industry advisors, as need arises, having expertise and knowledge within various industries which include the following:

  1. aerospace and defense;
  2. aquaculture;
  3. biotechnology;
  4. energy;
  5. environmental technology;
  6. health and medical devices;
  7. information technology (including communications, geomatics, etc.);
  8. manufacturing and processing;
  9. natural resources (including mining and agriculture); and
  10. ocean technology

Potential contracts for the review of a project would be paid based on an hourly rate. The industry advisor will be required to track the time spent on each project and provide ACOA with a breakdown of the work undertaken in the following manner:

  • Review of proposal: x hours
  • Research, investigation, analysis: x hours
  • Discussion with ACOA Program Officer: x hours
  • Drafting of report: x hours
    Please note that the maximum amount of hours for any given project proposal is established at 20 hours, unless previous authorization is obtained from ACOA.

In response to this letter of interest, interested respondents are asked to prepare and submit a short outline specifying the following:

  • the industry of interest (as per the list above) for which they are able to conduct industry reviews;
  • a list of clients for which consulting work was undertaken, specifying the industry;
  • an overview of the consultant’s background, credentials and experience which are relevant to the specified industry(ies); and,
  • if the consultant is currently part of Public Works Government Services Canada (PWGSC) Standing Offer or Supply Arrangements such as ProServices or other ;
  • list currently held organizational or personnel security clearances that have been issued through the PWGSC Industrial Security Program (ISP).

Security:
Respondents should note that potential contracts will require PWGSC Industrial Security Program (ISP) clearances of a minimum of “Reliability Status” for advisors undertaking the consulting work.

Enquiries:

Enquiries related to this letter of interest shall be directed to ACOA Head Office Contracting for Services: ACOA.hocontractingforservices-marchesdeservicess.APECA@canada.ca

Attention : Rodrigue LeBlanc
Closing Date:

Responses to this letter of interest are to be submitted to Rodrigue LeBlanc via e-mail at ACOA.hocontractingforservices-marchesdeservicess.APECA@canada.ca no later than 4:00pm(Atlantic Daylight Time) on April 1, 2016.

Physiothrapy Services

Correctional Service of Canada | Published June 16, 2015
Winner
The Classic Therapy Group Inc.
cpvs

Physiotherapy Services This requirement is for: The Correctional Service of Canada, Atlantic Region, Nova Institution for Women Trade agreement: This procurement is not subject to any trade agreement. Tendering procedures: All interested suppliers may submit a bid. Competitive Procurement Strategy: lowest priced compliant bid. Set-aside under the Procurement Strategy for Aboriginal Business: This procurement is not subject to any set-asides for Aboriginal Suppliers. Comprehensive Land Claim Agreement: This procurement is not subject to a Comprehensive Land Claims Agreement. Security Requirements: This contract includes security requirements. Nature of Requirements: The following is a summary of the statement of work for this requirement. The Correctional Service Canada has a requirement to provide physiotherapy services to female offenders. Objectives: To provide bi-weekly physiotherapy clinical sessions for female offenders at Nova Institution for Women. Deliverables: The contractor must provide one clinical physiotherapy session bi-weekly at Nova Institution for Women. Each session must be three hours in length. Expected Delivery Date: July 16, 2015 to July 15, 2016 File Number: 21250-15-2104641 Contracting Authority: Andrea Nugent Regional Contract Officer 1045 Main Street, 2nd Floor Moncton, NB E1C 1H1 Telephone number: 506-851-6977 Facsimile number: 506-851-6327 E-mail: andrea.nugent@csc-scc.gc.ca NOTE TO BIDDERS: Bidders can obtain the complete statement of work and evaluation criteria by ordering the solicitation document and associated documents from Buyandsell.gc.ca/tenders. The Crown reserves the right to negotiate with suppliers on any procurement. Documents may be submitted in either official language of Canada (English or French). Given the nature of the requirements, proposals submitted by such means as facsimile or electronic mail will not be accepted. After contract award, bidders may request a debriefing on the results of the bid solicitation process. Bidders should make the request to the Contracting Authority within fifteen (15) working days of receipt of the results of the bid solicitation process. The debriefing may be in writing, by telephone or in person.

Physiothrapy Services

Correctional Service of Canada | Published February 6, 2015
cpvs

Physiotherapy Services This requirement is for: The Correctional Service of Canada, Atlantic Region, Nova Institution for Women Trade agreement: This procurement is not subject to any trade agreement. Tendering procedures: All interested suppliers may submit a bid. Competitive Procurement Strategy: lowest priced compliant bid. Set-aside under the Procurement Strategy for Aboriginal Business: This procurement is not subject to any set-asides for Aboriginal Suppliers. Comprehensive Land Claim Agreement: This procurement is not subject to a Comprehensive Land Claims Agreement. Security Requirements: This contract includes security requirements. Nature of Requirements: The following is a summary of the statement of work for this requirement. The Correctional Service Canada has a requirement to provide physiotherapy services to female offenders. Objectives: To provide bi-weekly physiotherapy clinical sessions for female offenders at Nova Institution for Women. Deliverables: The contractor must provide one clinical physiotherapy session bi-weekly at Nova Institution for Women. Each session must be three hours in length. Expected Delivery Date: July 16, 2015 to July 15, 2016 File Number: 21250-15-2104641 Contracting Authority: Andrea Nugent Regional Contract Officer 1045 Main Street, 2nd Floor Moncton, NB E1C 1H1 Telephone number: 506-851-6977 Facsimile number: 506-851-6327 E-mail: andrea.nugent@csc-scc.gc.ca NOTE TO BIDDERS: Bidders can obtain the complete statement of work and evaluation criteria by ordering the solicitation document and associated documents from Buyandsell.gc.ca/tenders. The Crown reserves the right to negotiate with suppliers on any procurement. Documents may be submitted in either official language of Canada (English or French). Given the nature of the requirements, proposals submitted by such means as facsimile or electronic mail will not be accepted. After contract award, bidders may request a debriefing on the results of the bid solicitation process. Bidders should make the request to the Contracting Authority within fifteen (15) working days of receipt of the results of the bid solicitation process. The debriefing may be in writing, by telephone or in person.

Elder Services

Correctional Service of Canada | Published April 13, 2015
cpvs

21220-16-2149816 – Gilbert Sanipass An advanced contract award notice (ACAN) is a public notice indicating to the supplier community that a department or agency intends to award a contract for goods, services or construction to a pre-identified supplier, thereby allowing other suppliers to signal their interest in bidding, by submitting a statement of capabilities. If no supplier submits a statement of capabilities that meet the requirements set out in the ACAN, on or before the closing date and time stated in the ACAN, the contracting officer may then proceed with the award to the pre-identified supplier. 1. Definition of requirement: The Correctional Service Canada has a requirement to provide programs and opportunities to meet the needs of Aboriginal offenders. The Correctional Service of Canada is legislated to provide Aboriginal offenders with the opportunity to further develop their understanding of traditional Aboriginal spirituality while allowing others to practice their beliefs and values systems. The work will involve the following: 1.1 Objectives: The Aboriginal Elder shall expose offenders to traditional Aboriginal ways of life through workshops, teachings and counselling and by facilitation of traditional ceremonies for the benefit of both offenders and staff; and monitoring the participation of offenders in Aboriginal programming. 1.2 Tasks: The Aboriginal Elder shall assist Aboriginal offenders toward opportunities to further develop an understanding of traditional Aboriginal spirituality while exposing them to traditional ceremonies and belief systems by: • Conducting spiritual services and various traditional ceremonies either in-groups or individually such as smudging using sacred medicines, (e.g., sweet grass, sage, cedar), fasts, family spiritual services, sweat lodges, longhouse ceremonies. • Providing teachings and counseling to Aboriginal offenders regarding the areas of Aboriginal spirituality and culture that will enhance an offender’s understanding of traditional beliefs and values, including in emergency situations, if necessary. • Providing advice/information to staff and management, locally, regionally and nationally on issues of Aboriginal spirituality and its impact on the Institution as well as providing information to Case Management staff as part of the Case Management Team. • Providing other services as agreed between the Contractor and Project Authority including participation in programs including Pathways. 1.3 Expected results: Provision of Aboriginal programs and Elder services to Dorchester Penitentiary inmate population (including the Pathways population) 1.4 Performance standards: The contractor a. Shall ensure that it is recorded (by the ALO or other person) in the Offender Management System (OMS - Casework Record), all interactions pertaining to any inmate. b. shall meet a minimum of every three months with the Assistant Warden Intervention for feedback sessions and the development of priorities. c. shall meet once a year with the Assistant Warden Intervention to develop yearly work plan priorities and identify training requirements. d. may be required to travel on behalf of the Correctional Service of Canada to attend national conferences, regional meetings, visits to other Institutions in the Atlantic Region, and liaison trips to the reserves. Expenses for such will be reimbursed as per Treasury Board Policy. e. at the discretion of the Project Authority, may be required to attend orientation and other appropriate courses designated by the Correctional Service of Canada. This may require the contractor to have a cash advance and reimbursement for travel directly related to CSC business. f. in the event of an institutional shut down, shall provide related services during normal working days such as preparation of reports, advising staff, developing community resources, etc. g. shall assist with the searching of culturally sensitive inmate effects. 1.5 Deliverables: 1.5.1 Provision of Aboriginal programs and Elder services to Dorchester Penitentiary inmate population (including the Pathways population) this will include a. Assisting in developing and presenting program proposals. b. Assisting Correctional Service of Canada staff in emergency situations by counseling problematic/troubled offenders. c. Developing schedules of various activities within the program. d. Making recommendations to Correctional Service of Canada on ways that might benefit all concerned. e. Liaising with the Correctional Service of Canada and the Aboriginal Elder community. 1.5.2 Paper consumption: a. Should printed material be required, double sided printing in black and white format is the default unless otherwise specified by the Project Authority. b. The Contractor must ensure printed material is on paper with a minimum recycled content of 30% and/or certified as originating from a sustainably managed forest. c. The Contractor must recycle unneeded printed documents (in accordance with Security Requirements). 1.6 Constraints: 1.6.1 Location of work: a. The Contractor must perform the work at Dorchester Penitentiary Correctional Service Canada 4902 Main Street N.B. E4K 2Y9 b. Travel Travel to the following locations will be required for performance of the work under this contract: i. To other institution in the Atlantic Region as per statement of work. ii. To Regional Head Quarters in Moncton NB iii. To National Head quarters in Ottawa ON iv. Across the country for National meeting for NEWG training 1.6.2 Language of Work: The contractor must perform all work in English. 1.6.3 Security Requirements: This contract includes the following security requirements: a. The Contractor personnel requiring access to sensitive work site(s) must EACH hold a valid reliability status granted or approved by CISD/PWGSC or Correctional Service Canada.. b. Subcontracts which contain security requirements are NOT to be awarded without the prior written permission of CISD/PWGSC. c. The Contractor must comply with the provisions of the: Security Requirements Check List; Industrial Security Manual (Latest Edition) Centre (CPIC) at the institutions’ entrances 2. Minimum essential requirements: Any interested supplier must demonstrate by way of a statement of capabilities that it meets the following requirements: Experience: Must have a minimum of six months experience working with Aboriginal people and must have a minimum of two years experience in the delivery of Elder Services to Aboriginal people. Academic qualifications: No Academic qualifications identified. Professional designation, accreditation and/or certification: Provide proof of being recognized as an Aboriginal Elder. 3. Applicability of the trade agreement (s) to the procurement This procurement is not subject to any trade agreement. 4. Set-aside under the Procurement Strategy for Aboriginal Business This procurement is set-aside for an Aboriginal Supplier in accordance with the government's Procurement Strategy for Aboriginal Business (PSAB). Therefore, only suppliers who meet the definition of an Aboriginal business, as defined in the PSAB, may submit a statement of capabilities. 5. Comprehensive Land Claims Agreement (s) This procurement is not subject to a Comprehensive Land Claims Agreement. 6. Justification for the Pre-Identified Supplier Following discussions with community people, Regional Administrator Aboriginal Initiatives and discussions with our Regional Elder the contractor is the only Elder who would be able to fulfill the expected duties. 7. Government Contracts Regulations Exception(s) The following exception to the Government Contracts Regulations is invoked for this procurement under subsection: (d) only one person is capable of performing the contract. 8. Exclusions and/or Limited Tendering Reasons The following exclusion (s) and/or limited tendering reasons are invoked under the section of the trade agreement (s) specified: This procurement is not subject to any trade agreement. 9. Ownership of Intellectual Property Ownership of any foreground intellectual property arising out of the proposed contract will vest with the Contractor. 10. The period of the proposed contract or the delivery date(s) The proposed contract is for a period from date of contract award to March 31, 2016 with an option to extend the contract for 3 additional one-year periods. 11. A cost estimate of the proposed contract The estimated value of the contract, including option (s), is $322,443.50 (GST/HST extra). 12. Name and address of the pre-identified supplier Gilbert Sanipass 29 Sweat Street Bouctouche Reserve, NB E4S 4G6 13. Suppliers' right to submit a statement of capabilities Suppliers who consider themselves fully qualified and available to provide the goods, services or construction services described in the ACAN, may submit a statement of capabilities in writing to the contact person identified in this notice on or before the closing date and time of this notice. This statement of capabilities must clearly demonstrate how the supplier meets the advertised requirements. 14. The closing date and time for a submission of a statement of capabilities The closing date and time for accepting statements of capabilities is April 27, 2015 at 2:00 p.m. ADT. 15. Enquiries and submission of statement of capabilities Enquiries and statement of capabilities are to be directed to: Andrea Nugent Regional Contract Officer 1045 Main Street, 2nd Floor Moncton, NB E1C 1H1 Telephone: 506-851-6977 Facsimile: 506-851-6327 Email: andrea.nugent@csc.scc.gc.ca

Aboriginal Elder Services

Correctional Service of Canada | Published April 5, 2016
Winner
Dalton Francis
cpvs

An advanced contract award notice (ACAN) is a public notice indicating to the supplier community that a department or agency intends to award a contract for goods, services or construction to a pre-identified supplier, thereby allowing other suppliers to signal their interest in bidding, by submitting a statement of capabilities. If no supplier submits a statement of capabilities that meet the requirements set out in the ACAN, on or before the closing date and time stated in the ACAN, the contracting officer may then proceed with the award to the pre-identified supplier.

1. Definition of requirement:

The Correctional Service Canada has a requirement to provide programs and opportunities to meet the needs of Aboriginal offenders. The Correctional Service of Canada is legislated to provide Aboriginal offenders with the opportunity to further develop their understanding of traditional Aboriginal spirituality while allowing others to practice their beliefs and values systems. The work will involve the following:

    1. Objectives:

The Aboriginal Elder shall expose offenders to traditional Aboriginal ways of life through workshops, teachings and counselling and by facilitation of traditional ceremonies for the benefit of both offenders and staff; and monitoring the participation of offenders in Aboriginal programming.

1.2 Tasks:

The Elder will provide (in-group or individual) counseling, teachings and ceremonial services to Aboriginal offenders. This includes the following:

Providing guidance and teachings through group sessions (circles) and individual discussions to offenders in the institution.

Conducting spiritual services and various traditional ceremonies based on Elder’s teachings.

Assisting offenders following a healing path in support of their correctional plan.

Elders may be requested, by agreement, to escort offenders on Escorted Temporary Absences (ETAs) for ceremonial and other spiritual purposes.

Provide advice/information to staff and management, locally, regionally and nationally on issues of Aboriginal spirituality and cultural practices.

Introduce institutional staff to various elements of traditional spirituality as deemed appropriate based on their teachings.

Provide advice to the Institutional Head regarding ceremonies, ceremonial objects, traditional practices and protocols, traditional medicines, or sacred ground within the institution including the collection and storage of ceremonial objects and traditional and ceremonial medicines.

    1. Expected results:

Provision of Aboriginal programs and Elder services Atlantic Institution inmate population.

    1. Performance standards:

Provide the Case Management Team with verbal information regarding the offender's participation in a healing path as requested as part of the offender’s progress report. This may include progress on an offender’s participation in Pathways, in Aboriginal Correctional Programs, or in other cultural and spiritual activities as appropriate.

Upon receiving a referral/request from Case Management team, the Elder will provide initial information and updates verbally to the Aboriginal Liaison Officer or Parole Officer for documentation and may include initial observations; whether the offender has agreed to continue working with the Elder through Aboriginal Specific interventions; provide information about offender progress in addressing his or her needs; and provide verbal information about an offender’s readiness for the possible transition into the community.

The Elder may be asked to provide advice, guidance, information, or recommendations regionally or nationally on issues of Aboriginal spirituality and cultural practices.

1.5 Deliverables:

1.5.1 The Aboriginal Elder, with the assistance and coordination of the Aboriginal Liaison Officer or Parole Officer, will report to the Technical Authority on a monthly basis providing a summary of the tasks and hours completed.

1.5.2 Paper consumption:

a. Should printed material be required, double sided printing in black and white format is the default unless otherwise specified by the Project Authority.

b. The Contractor must ensure printed material is on paper with a minimum recycled content of 30% and/or certified as originating from a sustainably managed forest.

c. The Contractor must recycle unneeded printed documents (in accordance with Security Requirements).

1.6 Constraints:

1.6.1 Location of work:

a. The Contractor must perform the work at Atlantic Institution, Renous NB.

b. Travel

i. Travel to the following locations will be required for performance of the work under this contract: areas preapproved by the Regional Administrator, Aboriginal Initiatives. There may be a need to attend other institutions and communities as well as regional and national meetings.

1.6.2 Language of Work:

The contractor must perform all work in English.

1.6.3 Security Requirements:

This contract includes the following security requirements:

a. The Contractor personnel requiring access to PROTECTED information, assets or sensitive work site(s) must EACH hold a valid RELIABILITY STATUS, granted or approved by CISD/PWGSC or Correctional Services Canada (CSC).

b. The Contractor MUST NOT remove any PROTECTED information or assets from the identified work site(s), and the Contractor must ensure that its personnel are made aware of and comply with this restriction.

c. Subcontracts which contain security requirements are NOT to be awarded without the prior written permission of CSC.

d. The Contractor must comply with the provisions of the:

a) Security Requirements Check List, described in Annex E;

b) Industrial Security Manual (Latest Edition).

1.6.4 Site Security Requirements:

All of the Contractor’s personnel who will be visiting CSC Penitentiary institutions will be submitted to verification through the Canadian Police Information Centre (CPIC) at the institutions’ entrances.

2. Minimum essential requirements:

Any interested supplier must demonstrate by way of a statement of capabilities that it meets the following requirements:

  1. Provide proof of being recognized as an Aboriginal Elder;

  2. Have a minimum of two years experience in the delivery of Elder Services to Aboriginal people;

  3. Be recommended by Aboriginal Elders to be a suitable candidate in the correctional environment

3. Applicability of the trade agreement (s) to the procurement

This procurement is not subject to any trade agreement.

4. Set-aside under the Procurement Strategy for Aboriginal Business

This procurement is set-aside for an Aboriginal Supplier in accordance with the government's Procurement Strategy for Aboriginal Business (PSAB) (https://www.aadnc-aandc.gc.ca/eng/1100100032802/1100100032803). Therefore, only suppliers who meet the definition of an Aboriginal business, as defined in the PSAB, may submit a statement of capabilities.

This restriction does not apply to contracts with individuals who are Aboriginal Elders.

5. Comprehensive Land Claims Agreement (s)

This procurement is not subject to a Comprehensive Land Claims Agreement.

6. Justification for the Pre-Identified Supplier

Elders are extremely difficult to find especially in a maximum security setting. Past call outs have resulted in limited interest from Elders to work within this environment. As we are required to provide cultural interventions to aboriginal offenders we selected an individual who expressed a willingness to try.

The pre-identified supplier meets all of the minimum essential requirements described in this ACAN.

7. Government Contracts Regulations Exception(s)

The following exception to the Government Contracts Regulations is invoked for this procurement under subsection:

(d) only one person is capable of performing the contract.

8. Exclusions and/or Limited Tendering Reasons

This procurement is not subject to any trade agreement.

9. Ownership of Intellectual Property

There are no intellectual property terms in the contract.

10. The period of the proposed contract or the delivery date(s)

The proposed contract is for a period of one year, from April 1, 2016 to March 31, 2017 with an option to extend the contract for three additional one-year periods.

11. A cost estimate of the proposed contract

The estimated value of the contract, including option (s), is $ 127,992.06 (GST/HST extra).

12. Name and address of the pre-identified supplier

Name: Dalton Francis

Address: contractor’s place of business

13. Suppliers' right to submit a statement of capabilities

Suppliers who consider themselves fully qualified and available to provide the goods, services or construction services described in the ACAN, may submit a statement of capabilities in writing to the contact person identified in this notice on or before the closing date and time of this notice. This statement of capabilities must clearly demonstrate how the supplier meets the advertised requirements.

14. The closing date and time for a submission of a statement of capabilities

The closing date and time for accepting statements of capabilities is March 29, 2016 at 2:00 p.m.

15. Enquiries and submission of statement of capabilities

Enquiries and statement of capabilities are to be directed to:

Andrea Nugent

Regional Contract Officer

Correctional Service Canada

1045 Main Street, 2nd floor

Moncton, NB E1C 1H1

Telephone: 506-851-6977

Email: andrea.nugent@csc-scc.gc.ca

Aboriginal Elder Services

Correctional Service of Canada | Published March 11, 2016
cpvs

An advanced contract award notice (ACAN) is a public notice indicating to the supplier community that a department or agency intends to award a contract for goods, services or construction to a pre-identified supplier, thereby allowing other suppliers to signal their interest in bidding, by submitting a statement of capabilities. If no supplier submits a statement of capabilities that meet the requirements set out in the ACAN, on or before the closing date and time stated in the ACAN, the contracting officer may then proceed with the award to the pre-identified supplier.

1. Definition of requirement:

The Correctional Service Canada has a requirement to provide programs and opportunities to meet the needs of Aboriginal offenders. The Correctional Service of Canada is legislated to provide Aboriginal offenders with the opportunity to further develop their understanding of traditional Aboriginal spirituality while allowing others to practice their beliefs and values systems. The work will involve the following:

    1. Objectives:

The Aboriginal Elder shall expose offenders to traditional Aboriginal ways of life through workshops, teachings and counselling and by facilitation of traditional ceremonies for the benefit of both offenders and staff; and monitoring the participation of offenders in Aboriginal programming.

1.2 Tasks:

The Elder will provide (in-group or individual) counseling, teachings and ceremonial services to Aboriginal offenders. This includes the following:

Providing guidance and teachings through group sessions (circles) and individual discussions to offenders in the institution.

Conducting spiritual services and various traditional ceremonies based on Elder’s teachings.

Assisting offenders following a healing path in support of their correctional plan.

Elders may be requested, by agreement, to escort offenders on Escorted Temporary Absences (ETAs) for ceremonial and other spiritual purposes.

Provide advice/information to staff and management, locally, regionally and nationally on issues of Aboriginal spirituality and cultural practices.

Introduce institutional staff to various elements of traditional spirituality as deemed appropriate based on their teachings.

Provide advice to the Institutional Head regarding ceremonies, ceremonial objects, traditional practices and protocols, traditional medicines, or sacred ground within the institution including the collection and storage of ceremonial objects and traditional and ceremonial medicines.

    1. Expected results:

Provision of Aboriginal programs and Elder services to Nova Institution for Women inmate population.

    1. Performance standards:

Provide the Case Management Team with verbal information regarding the offender's participation in a healing path as requested as part of the offender’s progress report. This may include progress on an offender’s participation in Pathways, in Aboriginal Correctional Programs, or in other cultural and spiritual activities as appropriate.

Upon receiving a referral/request from Case Management team, the Elder will provide initial information and updates verbally to the Aboriginal Liaison Officer or Parole Officer for documentation and may include initial observations; whether the offender has agreed to continue working with the Elder through Aboriginal Specific interventions; provide information about offender progress in addressing his or her needs; and provide verbal information about an offender’s readiness for the possible transition into the community.

The Elder may be asked to provide advice, guidance, information, or recommendations regionally or nationally on issues of Aboriginal spirituality and cultural practices.

This may also include participation, by agreement, on regional or national advisory bodies, such as the National Elders Working Group, or the National Aboriginal Advisory Committee.

1.5 Deliverables:

1.5.1 The Aboriginal Elder, with the assistance and coordination of the Aboriginal Liaison Officer or Parole Officer, will report to the Technical Authority on a monthly basis providing a summary of the tasks and hours completed.

1.5.2 Paper consumption:

a. Should printed material be required, double sided printing in black and white format is the default unless otherwise specified by the Project Authority.

b. The Contractor must ensure printed material is on paper with a minimum recycled content of 30% and/or certified as originating from a sustainably managed forest.

c. The Contractor must recycle unneeded printed documents (in accordance with Security Requirements).

1.6 Constraints:

1.6.1 Location of work:

a. The Contractor must perform the work at Nova Institution for Women.

b. Travel

i. Travel to the following locations will be required for performance of the work under this contract: areas preapproved by the AWI. There may be a need to attend other institutions and communities as well as regional and national meetings.

1.6.2 Language of Work:

The contractor must perform all work in English.

1.6.3 Security Requirements:

This contract includes the following security requirements:

a. The Contractor personnel requiring access to PROTECTED information, assets or sensitive work site(s) must EACH hold a valid RELIABILITY STATUS, granted or approved by CISD/PWGSC or Correctional Services Canada (CSC).

b. The Contractor MUST NOT remove any PROTECTED information or assets from the identified work site(s), and the Contractor must ensure that its personnel are made aware of and comply with this restriction.

c. Subcontracts which contain security requirements are NOT to be awarded without the prior written permission of CSC.

d. The Contractor must comply with the provisions of the:

a) Security Requirements Check List, described in Annex E;

b) Industrial Security Manual (Latest Edition).

1.6.3 Site Security Requirements:

All of the Contractor’s personnel who will be visiting CSC Penitentiary institutions will be submitted to verification through the Canadian Police Information Centre (CPIC) at the institutions’ entrances.

2. Minimum essential requirements:

Any interested supplier must demonstrate by way of a statement of capabilities that it meets the following requirements:

  1. Provide proof of being recognized as an Aboriginal Elder;

  2. Have a minimum of two years experience in the delivery of Elder Services to Aboriginal people;

  3. Be recommended by Aboriginal Elders to be a suitable candidate in the correctional environment

3. Applicability of the trade agreement (s) to the procurement

This procurement is not subject to any trade agreement.

4. Set-aside under the Procurement Strategy for Aboriginal Business

This procurement is set-aside for an Aboriginal Supplier in accordance with the government's Procurement Strategy for Aboriginal Business (PSAB) (https://www.aadnc-aandc.gc.ca/eng/1100100032802/1100100032803). Therefore, only suppliers who meet the definition of an Aboriginal business, as defined in the PSAB, may submit a statement of capabilities.

This restriction does not apply to contracts with individuals who are Aboriginal Elders.

5. Comprehensive Land Claims Agreement (s)

This procurement is not subject to a Comprehensive Land Claims Agreement.

6. Justification for the Pre-Identified Supplier

Ms. Prosper is a female elder from Millbrook NS. She has extensive experience teaching Mi'kmaw culture, language and spirituality. She has experience working with female offenders and is strongly supported/ connected to the Aboriginal community. Given our long history with staff within the Aboriginal Initiatives division, we believe that Ms. Prosper is the only qualified elder to meet our operational needs.

The pre-identified supplier meets all of the minimum essential requirements described in this ACAN.

7. Government Contracts Regulations Exception(s)

The following exception to the Government Contracts Regulations is invoked for this procurement under subsection:

(d) only one person is capable of performing the contract.

8. Exclusions and/or Limited Tendering Reasons

This procurement is not subject to any trade agreement.

9. Ownership of Intellectual Property

There are no intellectual property terms in the contract.

10. The period of the proposed contract or the delivery date(s)

The proposed contract is for a period of one year, from April 1, 2016 to March 31, 2017 with an option to extend the contract for three additional one-year periods.

11. A cost estimate of the proposed contract

The estimated value of the contract, including option (s), is $ 345,900.00 (GST/HST extra).

12. Name and address of the pre-identified supplier

Name: Doreen Prosper

Address: contractor’s place of business

13. Suppliers' right to submit a statement of capabilities

Suppliers who consider themselves fully qualified and available to provide the goods, services or construction services described in the ACAN, may submit a statement of capabilities in writing to the contact person identified in this notice on or before the closing date and time of this notice. This statement of capabilities must clearly demonstrate how the supplier meets the advertised requirements.

14. The closing date and time for a submission of a statement of capabilities

The closing date and time for accepting statements of capabilities is March 29, 2016 at 2:00 p.m.

15. Enquiries and submission of statement of capabilities

Enquiries and statement of capabilities are to be directed to:

Andrea Nugent

Regional Contract Officer

Correctional Service Canada

1045 Main Street, 2nd floor

Moncton, NB E1C 1H1

Telephone: 506-851-6977

Email: andrea.nugent@csc-scc.gc.ca

Aboriginal Liaison Services

Correctional Service of Canada | Published November 17, 2015
Winner
Mi'kmaw Legal Support Network
cpvs

An advanced contract award notice (ACAN) is a public notice indicating to the supplier community that a department or agency intends to award a contract for goods, services or construction to a pre-identified supplier, thereby allowing other suppliers to signal their interest in bidding, by submitting a statement of capabilities. If no supplier submits a statement of capabilities that meet the requirements set out in the ACAN, on or before the closing date and time stated in the ACAN, the contracting officer may then proceed with the award to the pre-identified supplier. 1. Definition of requirement: The Correctional Service Canada has a requirement to provide Aboriginal Liaison Services in the province of Nova Scotia. The work will involve the following: 1.1 Objectives: Provide support to Aboriginal offenders on conditional release in the province of Nova Scotia by assisting them to connect with Aboriginal communities in their area and to assist them in a safe transition into the community. 1.2 Tasks: Community Aboriginal liaison services shall be provided to offenders referred by the Correctional Service of Canada (CSC) (ie. Federal and Provincial offenders who have applied for parole or who are under supervision by CSC) • Conducting client intakes • Determining a suite of services applicable to offenders needs, including treatment, counselling, and support options available • Facilitating linkages to community resources (ie. Cultural and Spiritual) and other related support mechanisms in the community • Promoting, coordinating, and organizing offender support circles • Assisting the Aboriginal Community Development Officer (ACDO) in establishing section 84 processes of the Corrections and Conditional Release Act (CCRA) as required by the ACDO • Follow up with Parole staff on offenders progress as needed or immediately if there is an escalation in risk • Participating in case conferences with case management team/Institutional Aboriginal Liaison Officer to support release planning and identify opportunities for establishing a plan for release via conference calls/video conference and/or by travelling to institutions including Dorchester Minimum and Medium Complex in New Brunswick • Establishing working relationships with offenders to frequently review progress and service interventions upon release • Provide support to CSC staff and Community Residential Facility (CRF) staff by providing information to enhance their cultural competency in aboriginal culture. Assist the ACDO in section 84 process of the CCRA as required.   1.3 Expected results: Connecting Aboriginal Offenders with Aboriginal communities in their area and assist them to safely transition into the community. 1.4 Deliverables: 1.4.1 A monthly report shall be provided with the monthly invoice to ensure that the scope of work is being undertaken. The monthly report shall include the following: • Time sheets or a report of dates, times, and number of hours worked each day • Number of case conferences with Parole Officers/Aboriginal Liaison Officer conducted citing purpose of conference • Provide names of offenders for whom assistance was provided for case planning and services provided • All contacts with ACDO, for Section 84 of the CCRA, shall be included in the monthly reports 1.4.2 The Contractor shall complete a written report on every contact/collateral that has taken place for or on behalf of each offender. 1.4.3 Paper consumption: a. Should printed material be required, double sided printing in black and white format is the default unless otherwise specified by the Project Authority. b. The Contractor must ensure printed material is on paper with a minimum recycled content of 30% and/or certified as originating from a sustainably managed forest. c. The Contractor must recycle unneeded printed documents (in accordance with Security Requirements). 1.5 Constraints: 1.5.1 Location of work: a. The Contractor must perform the work in the province of Nova Scotia b. Travel to the following locations will be required for performance of the work under this contract: throughout the province of Nova Scotia as well as Dorchester Minimum and Medium Complex, 902 Main Street, Dorchester, New Brunswick, E4K 2Y9 1.5.2 Language of Work: The contractor must perform all work in English.   1.5.3 Security Requirements: This contract includes the following security requirements: 1. The Contractor/Offeror must, at all times during the performance of the Contract, hold a valid Designated Organization Screening (DOS), with approved Document Safeguarding at the level of PROTECTED B, issued by the Canadian Industrial Security Directorate, Public Works and Government Services Canada. 2. The Contractor/Offeror personnel requiring access to PROTECTED information, assets or sensitive work site(s) must EACH hold a valid RELIABILITY STATUS, granted or approved by the Canadian Industrial Security Directorate (CISD), Public Works and Government Services Canada (PWGSC). 3. Processing of PROTECTED materiel electronically at the Contractor/Offeror's site is NOT permitted under this Contract/Standing Offer. 4. Subcontracts which contain security requirements are NOT to be awarded without the prior written permission of CISD/PWGSC. 5. The Contractor/Offeror must comply with the provisions of the: (a) Security Requirements Check List and security guide (if applicable), attached at Annex C; (b) Industrial Security Manual (Latest Edition). 2. Minimum essential requirements: Any interested supplier must demonstrate by way of a statement of capabilities that it meets the following requirements: • Be part of a First Nations community and have direct access to all First Nations Communities in Nova Scotia • Obtain PWGSC security clearance to the level of reliability status at the time of contract award 3. Applicability of the trade agreement (s) to the procurement This procurement is not subject to any trade agreement. 4. Set-aside under the Procurement Strategy for Aboriginal Business This procurement is set-aside for an Aboriginal Supplier in accordance with the government's Procurement Strategy for Aboriginal Business (PSAB). Therefore, only suppliers who meet the definition of an Aboriginal business, as defined in the PSAB, may submit a statement of capabilities. 5. Comprehensive Land Claims Agreement (s) This procurement is not subject to a Comprehensive Land Claims Agreement. 6. Justification for the Pre-Identified Supplier Mi’kmaw Legal Support Network is the only aboriginal organization in Nova Scotia that has a network of connections within the various bands as well as the associated agencies throughout the province of NS. The organization meets the minimum essential requirements.   7. Government Contracts Regulations Exception(s) The following exception to the Government Contracts Regulations is invoked for this procurement under subsection: (d) only one person is capable of performing the contract. 8. Exclusions and/or Limited Tendering Reasons The following exclusion (s) and/or limited tendering reasons are invoked under the section of the trade agreement (s) specified: This procurement is not subject to any trade agreement. 9. Ownership of Intellectual Property Ownership of any foreground intellectual property arising out of the proposed contract will vest with the Contractor. 10. The period of the proposed contract or the delivery date(s) The proposed contract is for a period of one (1) year, from April 1st, 2015 to March 31st, 2016 with an option to extend the contract for one (1) additional one-year period. 11. A cost estimate of the proposed contract The estimated value of the contract, including option (s), is $179,987.40 (HST extra). 12. Name and address of the pre-identified supplier Mi’kmaw Legal Support Network PO Box 7703, 29 Medicine Trail Road, Eskasoni, NS, B1W 1B2 13. Suppliers' right to submit a statement of capabilities Suppliers who consider themselves fully qualified and available to provide the goods, services or construction services described in the ACAN, may submit a statement of capabilities in writing to the contact person identified in this notice on or before the closing date and time of this notice. This statement of capabilities must clearly demonstrate how the supplier meets the advertised requirements. 14. The closing date and time for a submission of a statement of capabilities The closing date and time for accepting statements of capabilities is March 27, 2015 at 2:00 PM AST. 15. Enquiries and submission of statement of capabilities Enquiries and statement of capabilities are to be directed to: Josee Belliveau 1045 Main, 2nd Floor, Moncton, NB, E1C 1H1 Telephone: (506) 851-3923 Facsimile: (506) 851-3305 E-mail: josee.belliveau@csc-scc.gc.ca

Organic Waste Removal

Correctional Service of Canada | Published November 26, 2015
cpvs

Organic Waste Removal This requirement is for: The Correctional Service of Canada, Dorchester Penitentiary. Trade agreement: Agreement on Internal Trade (AIT), North American Free Trade Agreement (NAFTA)/Canada-Colombia and/or Canada-Chile Free Trade Agreements. Tendering procedures: All interested suppliers may submit a bid. Competitive Procurement Strategy: lowest priced compliant bid. Set-aside under the Procurement Strategy for Aboriginal Business: This procurement is not subject to any set-asides for Aboriginal Suppliers. Comprehensive Land Claim Agreement: This procurement is not subject to a Comprehensive Land Claims Agreement. Security Requirements: This contract does not include security requirements. Nature of Requirements: The following is a summary of the statement of work for this requirement. The Correctional Service Canada has a requirement to have organic waste removed from their recycling facility for disposal. Objectives: The contractor must provide organic waste removal at Dorchester Penitentiary located in the Town of Dorchester, New Brunswick Deliverables: The contractor shall provide the following weekly services – transportation of organic waste from the Dorchester Penitentiary`s Recycling Facility and deliver to the Southeast Regional Service Commission in Moncton NB for disposal. Organic materials are to be dumped into the Contractor`s trucks from CSC owned 64 gallon carts. Contractors truck to have proper hoisting device to safely dump CSC carts. Expected Delivery Date: between February 1st, 2016 to January 31, 2017. File Number: 21220-16-2195066 Contracting Authority: Andrea Nugent Regional Contract Officer 1045 Main Street, 2nd Floor Moncton, NB E1C 1H1 Telephone number: 506-851-6977 Facsimile number: 506-851-6327 E-mail: andrea.nugent@csc-scc.gc.ca NOTE TO BIDDERS: Bidders can obtain the complete statement of work and evaluation criteria by ordering the solicitation document and associated documents from Buyandsell.gc.ca/tenders. The Crown reserves the right to negotiate with suppliers on any procurement. Documents may be submitted in either official language of Canada (English or French). Given the nature of the requirements, proposals submitted by such means as facsimile or electronic mail will not be accepted. After contract award, bidders may request a debriefing on the results of the bid solicitation process. Bidders should make the request to the Contracting Authority within fifteen (15) working days of receipt of the results of the bid solicitation process. The debriefing may be in writing, by telephone or in person. The Office of Small and Medium Enterprises (OSME) offers seminars to businesses interested in learning how to sell goods and services to the Government of Canada. The seminars are FREE. Topics include: Ÿ Overview of the federal government contracting process; Ÿ Searching for opportunities on the Buy and Sell - Tenders website; Ÿ Bidding on opportunities; Ÿ Registering in supplier databases. The full schedule of seminars can be found on the Buyandsell.gc.ca website, under Event Calendar (https://buyandsell.gc.ca/event-calendar).

Community Worker – Mental Health and Reintegration

Correctional Service of Canada | Published November 26, 2015
cpvs

Community Worker – Mental Health and Reintegration This requirement is for: The Correctional Service of Canada, Northern NB Trade agreement: This procurement is not subject to any trade agreement. Tendering procedures: All interested suppliers may submit a bid. Competitive Procurement Strategy: lowest priced compliant bid. Set-aside under the Procurement Strategy for Aboriginal Business: This procurement is not subject to any set-asides for Aboriginal Suppliers. Comprehensive Land Claim Agreement: This procurement is not subject to a Comprehensive Land Claims Agreement. Security Requirements: This contract includes security requirements. Nature of Requirements: The following is a summary of the statement of work for this requirement. The Correctional Service Canada has a requirement to assist offenders with serious Mental Health disorders by providing a continuity of care and support for all elements of an offender’s life as they transition from prison to community. Objectives: to better prepare offenders with serious mental disorder for release into the community by strengthening the continuum of specialized mental health support and providing continuity of support from institutions to the community Deliverables: A monthly report will be required with the following information on each client: NameFPSType and date of service providedName of workerConsultations with other partners Expected Delivery Date: January 1st, 2016 to September 30th, 2016 with 4 option periods of 1 year each. File Number: 21280-15-2139585 Contracting Authority: Josee Belliveau 1045 Main Street, 2nd Floor, Moncton, NB, E1C 1H1 Telephone number: (506) 851-3923 Facsimile number: (506) 851-3305 E-mail: josee.belliveau@csc-scc.gc.ca NOTE TO BIDDERS: Bidders can obtain the complete statement of work and evaluation criteria by ordering the solicitation document and associated documents from Buyandsell.gc.ca/tenders. The Crown reserves the right to negotiate with suppliers on any procurement. Documents may be submitted in either official language of Canada (English or French). Given the nature of the requirements, proposals submitted by such means as facsimile or electronic mail will not be accepted. After contract award, bidders may request a debriefing on the results of the bid solicitation process. Bidders should make the request to the Contracting Authority within fifteen (15) working days of receipt of the results of the bid solicitation process. The debriefing may be in writing, by telephone or in person. The Office of Small and Medium Enterprises (OSME) offers seminars to businesses interested in learning how to sell goods and services to the Government of Canada. The seminars are FREE. Topics include: Ÿ Overview of the federal government contracting process; Ÿ Searching for opportunities on the Buy and Sell - Tenders website; Ÿ Bidding on opportunities; Ÿ Registering in supplier databases. The full schedule of seminars can be found on the Buyandsell.gc.ca website, under Event Calendar (https://buyandsell.gc.ca/event-calendar).

Urinalysis Sample Collection Services

Correctional Service of Canada | Published September 28, 2015
Winner
Gary Patterson
cpvs

Urinalysis Sample Collection Services This requirement is for: The Correctional Service of Canada, in the greater area of Fredericton NB Trade agreement: This procurement is not subject to any trade agreement. Tendering procedures: All interested suppliers may submit a bid. Competitive Procurement Strategy: lowest priced compliant bid Set-aside under the Procurement Strategy for Aboriginal Business: This procurement is not subject to any set-asides for Aboriginal Suppliers. Comprehensive Land Claim Agreement: This procurement is not subject to a Comprehensive Land Claims Agreement. Security Requirements: This contract includes security requirements. Nature of Requirements: The following is a summary of the statement of work for this requirement. The Correctional Service Canada has a requirement to ensure that offenders with special conditions to abstain from substance and alcohol use are monitored, as per the Correction and Conditional Release act (CCRA). Objectives: Collect Urinalysis Samples from offenders with special conditions to abstain from substances and /or alcohol. Deliverables: - The contractor shall schedule and collect Urinalysis samples from offenders on a referral basis. - The contractor shall arrange shipping by courier of samples obtained. - The contractor is responsible for the preparation and submission of information on relevant CSC forms and documents with respect to drug testing procedures. As well as complete and send the Urinalysis Ledger for invoicing purposes. Expected Delivery Date: from October 1st, 2015 to September 31st, 2016, with 4 option years. File Number: 21280-15-2134072 Contracting Authority: Josee Belliveau 1045 Main Street, 2nd Floor, Moncton, NB E1C 1H1 Telephone number: (506) 851-3923 Facsimile number: (506) 851-3305 E-mail: josee.belliveau@csc-scc.gc.ca NOTE TO BIDDERS: Bidders can obtain the complete statement of work and evaluation criteria by ordering the solicitation document and associated documents from Buyandsell.gc.ca/tenders. The Crown reserves the right to negotiate with suppliers on any procurement. Documents may be submitted in either official language of Canada (English or French). Given the nature of the requirements, proposals submitted by such means as facsimile or electronic mail will not be accepted. After contract award, bidders may request a debriefing on the results of the bid solicitation process. Bidders should make the request to the Contracting Authority within fifteen (15) working days of receipt of the results of the bid solicitation process. The debriefing may be in writing, by telephone or in person. The Office of Small and Medium Enterprises (OSME) offers seminars to businesses interested in learning how to sell goods and services to the Government of Canada. The seminars are FREE. Topics include:  Overview of the federal government contracting process;  Searching for opportunities on the Tenders minisite;  Bidding on opportunities;  Registering in supplier databases. The full schedule of seminars can be found on the Buyandsell.gc.ca website, under Event Calendar (https://buyandsell.gc.ca/event-calendar).

Physiotherapy Services

Correctional Service of Canada | Published August 20, 2015
cpvs

Physiotherapy Services-Atlantic Institution This requirement is for: The Correctional Service of Canada, Atlantic Institution. Trade agreement: This procurement is not subject to any trade agreement. Tendering procedures: All interested suppliers may submit a bid. Competitive Procurement Strategy: lowest priced compliant bid Set-aside under the Procurement Strategy for Aboriginal Business: This procurement is not subject to any set-asides for Aboriginal Suppliers. Comprehensive Land Claim Agreement: This procurement is not subject to a Comprehensive Land Claims Agreement. Security Requirements: This contract includes security requirements. Nature of Requirements: The following is a summary of the statement of work for this requirement. The Correctional Service Canada has a requirement to provide physiotherapy services to incarcerated inmates. Objectives: The objective of the contract is to provide physiotherapy services to the clientele which will aid in managing their health concerns and providing preventative services in order that they can be healthy in the future. Deliverables: The contractor will: 1. Conduct up to two (2) clinical sessions per month as determined by the Chief of Health Services in consideration of other professional schedules. If required, each session will be a maximum of three (3) hours. 2. Provide monthly invoices with the dates and types of services rendered. Expected Delivery Date: October 1, 2015 to March 31, 2016 with two one year option periods. File Number: 21231-16-2178493 Contracting Authority: Andrea Nugent Regional Contract Officer 1045 Main Street, 2nd Floor Moncton, NB E1C 1H1 Telephone number: 506-851-6977 Facsimile number: 506-851-6327 E-mail: andrea.nugent@csc-scc.gc.ca NOTE TO BIDDERS: Bidders can obtain the complete statement of work and evaluation criteria by ordering the solicitation document and associated documents from Buyandsell.gc.ca/tenders. The Crown reserves the right to negotiate with suppliers on any procurement. Documents may be submitted in either official language of Canada (English or French). Given the nature of the requirements, proposals submitted by such means as facsimile or electronic mail will not be accepted. After contract award, bidders may request a debriefing on the results of the bid solicitation process. Bidders should make the request to the Contracting Authority within fifteen (15) working days of receipt of the results of the bid solicitation process. The debriefing may be in writing, by telephone or in person. The Office of Small and Medium Enterprises (OSME) offers seminars to businesses interested in learning how to sell goods and services to the Government of Canada. The seminars are FREE. Topics include:  Overview of the federal government contracting process;  Searching for opportunities on the Tenders minisite;  Bidding on opportunities;  Registering in supplier databases. The full schedule of seminars can be found on the Buyandsell.gc.ca website, under Event Calendar (https://buyandsell.gc.ca/event-calendar).

Urinalysis Sample Collection Services

Correctional Service of Canada | Published March 19, 2015
cpvs

Urinalysis Sample Collection Services This requirement is for: The Correctional Service of Canada, in the greater area of Fredericton NB Trade agreement: This procurement is not subject to any trade agreement. Tendering procedures: All interested suppliers may submit a bid. Competitive Procurement Strategy: lowest priced compliant bid Set-aside under the Procurement Strategy for Aboriginal Business: This procurement is not subject to any set-asides for Aboriginal Suppliers. Comprehensive Land Claim Agreement: This procurement is not subject to a Comprehensive Land Claims Agreement. Security Requirements: This contract includes security requirements. Nature of Requirements: The following is a summary of the statement of work for this requirement. The Correctional Service Canada has a requirement to ensure that offenders with special conditions to abstain from substance and alcohol use are monitored, as per the Correction and Conditional Release act (CCRA). Objectives: Collect Urinalysis Samples from offenders with special conditions to abstain from substances and /or alcohol. Deliverables: - The contractor shall schedule and collect Urinalysis samples from offenders on a referral basis. - The contractor shall arrange shipping by courier of samples obtained. - The contractor is responsible for the preparation and submission of information on relevant CSC forms and documents with respect to drug testing procedures. As well as complete and send the Urinalysis Ledger for invoicing purposes. Expected Delivery Date: from October 1st, 2015 to September 31st, 2016, with 4 option years. File Number: 21280-15-2134072 Contracting Authority: Josee Belliveau 1045 Main Street, 2nd Floor, Moncton, NB E1C 1H1 Telephone number: (506) 851-3923 Facsimile number: (506) 851-3305 E-mail: josee.belliveau@csc-scc.gc.ca NOTE TO BIDDERS: Bidders can obtain the complete statement of work and evaluation criteria by ordering the solicitation document and associated documents from Buyandsell.gc.ca/tenders. The Crown reserves the right to negotiate with suppliers on any procurement. Documents may be submitted in either official language of Canada (English or French). Given the nature of the requirements, proposals submitted by such means as facsimile or electronic mail will not be accepted. After contract award, bidders may request a debriefing on the results of the bid solicitation process. Bidders should make the request to the Contracting Authority within fifteen (15) working days of receipt of the results of the bid solicitation process. The debriefing may be in writing, by telephone or in person. The Office of Small and Medium Enterprises (OSME) offers seminars to businesses interested in learning how to sell goods and services to the Government of Canada. The seminars are FREE. Topics include:  Overview of the federal government contracting process;  Searching for opportunities on the Tenders minisite;  Bidding on opportunities;  Registering in supplier databases. The full schedule of seminars can be found on the Buyandsell.gc.ca website, under Event Calendar (https://buyandsell.gc.ca/event-calendar).

Community Worker - Mental Health and Reintegration

Correctional Service of Canada | Published April 27, 2015
cpvs

Community Worker – Mental Health and Reintegration This requirement is for: The Correctional Service of Canada, Moncton, Saint John, Fredericton and Northern NB Trade agreement: North American Free Trade Agreement (NAFTA)/Canada-Peru, Canada-Colombia and/or Canada-Chile Free Trade Agreements. Tendering procedures: All interested suppliers may submit a bid. Competitive Procurement Strategy: lowest priced compliant bid. Set-aside under the Procurement Strategy for Aboriginal Business: This procurement is not subject to any set-asides for Aboriginal Suppliers. Comprehensive Land Claim Agreement: This procurement is not subject to a Comprehensive Land Claims Agreement. Security Requirements: This contract includes security requirements. Nature of Requirements: The following is a summary of the statement of work for this requirement. The Correctional Service Canada has a requirement to assist offenders with serious Mental Health disorders by providing a continuity of care and support for all elements of an offender’s life as they transition from prison to community. Objectives: to better prepare offenders with serious mental disorder for release into the community by strengthening the continuum of specialized mental health support and providing continuity of support from institutions to the community Deliverables: A monthly report will be required with the following information on each client: a) Name b) FPS c) Type and date of service provided d) Name of worker e) Consultations with other partners Expected Delivery Date: October 1st, 2015 to September 30th, 2016 with 4 option periods of 1 year each. File Number: 21280-15-2139585 Contracting Authority: Josee Belliveau 1045 Main Street, 2nd Floor, Moncton, NB, E1C 1H1 Telephone number: (506) 851-3923 Facsimile number: (506) 851-3305 E-mail: josee.belliveau@csc-scc.gc.ca NOTE TO BIDDERS: Bidders can obtain the complete statement of work and evaluation criteria by ordering the solicitation document and associated documents from Buyandsell.gc.ca/tenders. The Crown reserves the right to negotiate with suppliers on any procurement. Documents may be submitted in either official language of Canada (English or French). Given the nature of the requirements, proposals submitted by such means as facsimile or electronic mail will not be accepted. After contract award, bidders may request a debriefing on the results of the bid solicitation process. Bidders should make the request to the Contracting Authority within fifteen (15) working days of receipt of the results of the bid solicitation process. The debriefing may be in writing, by telephone or in person.

Construction and Demolition Waste Removal

Correctional Service of Canada | Published February 25, 2015
Winner
FERO Waste and Recycling Inc.
cpvs

Construction and Demolition Waste Removal This requirement is for: The Correctional Service of Canada, CORCAN Construction and CORCAN Manufacturing at Dorchester Penitentiary – Medium and Minimum Sectors. Trade agreement: This procurement is not subject to any trade agreement. Tendering procedures: All interested suppliers may submit a bid. Competitive Procurement Strategy: lowest priced compliant bid. Set-aside under the Procurement Strategy for Aboriginal Business: This procurement is not subject to any set-asides for Aboriginal Suppliers. Comprehensive Land Claim Agreement: This procurement is not subject to a Comprehensive Land Claims Agreement. Security Requirements: This contract does not include security requirements. Nature of Requirements: The following is a summary of the statement of work for this requirement. The Correctional Service Canada has a requirement to remove construction and demolition waste. Objectives: The Contractor must provide construction and demolition waste removal services for Corcan Construction and Corcan Manufacturing at Dorchester Penitentiary – Medium and Minimum Sectors. Deliverables: Delivery of dumpsters must be made within 48 hours of notice. If the Contractor does not have the required dumpster in stock at time of request, he/she shall be responsible of hiring a sub-contractor capable of providing the request within 48 hours. All additional cost associated shall be covered by the Contractor. Contractor shall be able to provide removal/replacement of dumpsters (20 and 40 yard containers) within 48 hours of notice. Expected Delivery Date: between February 1, 2015 and January 31, 2016 File Number: 21C22-14-0005 Contracting Authority: Andrea Nugent Regional Contract Officer 1045 Main Street, 2nd Floor Moncton, NB E1C 1H1 Telephone number: 506-851-6977 Facsimile number: 506-851-6327 E-mail: andrea.nugent@csc-scc.gc.ca NOTE TO BIDDERS: Bidders can obtain the complete statement of work and evaluation criteria by ordering the solicitation document and associated documents from Buyandsell.gc.ca/tenders. The Crown reserves the right to negotiate with suppliers on any procurement. Documents may be submitted in either official language of Canada (English or French). Given the nature of the requirements, proposals submitted by such means as facsimile or electronic mail will not be accepted. After contract award, bidders may request a debriefing on the results of the bid solicitation process. Bidders should make the request to the Contracting Authority within fifteen (15) working days of receipt of the results of the bid solicitation process. The debriefing may be in writing, by telephone or in person.

Psychological Counselling

Correctional Service of Canada | Published September 11, 2015
cpvs

Psychological Counselling Services - NFLD This requirement is for: The Correctional Service of Canada, Atlantic Region, Corner Brook and Stephenville, NFLD. Trade agreement: This procurement is not subject to any trade agreement. Tendering procedures: All interested suppliers may submit a bid. Competitive Procurement Strategy: lowest priced compliant bid Set-aside under the Procurement Strategy for Aboriginal Business: This procurement is not subject to any set-asides for Aboriginal Suppliers. Comprehensive Land Claim Agreement: This procurement is not subject to a Comprehensive Land Claims Agreement. Security Requirements: This contract includes security requirements. Nature of Requirements: The following is a summary of the statement of work for this requirement. The Correctional Service Canada has a requirement to provide the services of a psychologist for offenders located in Corner Brook and Stephenville, NL, in the Atlantic Region. Objectives: Provide essential mental health and / or psychological assessment or psychological risk assessment services to offenders, as requested by the Project Authority, at the contractor’s business location (professional office) in Stephenville or Corner Brook in the Atlantic Region. Deliverables: The treatment/counselling orientation utilized by Correctional Service Canada (CSC) is cognitive-behavioural. All psychological treatments offered to offenders by the contractors must be evidence-based with known application to offender populations. The principal focus of treatment will depend on the nature of the referral and the offender's needs. Although the usual objectives of treatment include the reduction of risk to reoffend, a priority should also be placed on the amelioration of the offender's mental health and emotional or behavioural functioning, including feelings, attitudes, beliefs and behaviours that moderately to severely impact or interfere with daily functioning. The offender's motivation for the index offence (particularly in cases of sexual offenders) should be addressed in this context. The Contractor must take into account gender, cultural, religious and linguistic differences and be responsive to the special needs of women and Aboriginal People. The Contractor must provide all services in compliance with federal and provincial legislation and standards, provincial and national guidelines, practice standards and CSC Policy/Guidelines including the CSC Mental Health Policy and guidelines. The Contractor must provide services in accordance with the ethical and professional practice standards of the applicable provincial regulatory body, the Canadian Code of Ethics for Psychologists and relevant legislation guiding the practice of Psychology within correctional settings. The Contractor is expected to consult with the Project Authority to ensure that all psychological practices are consistent with the relevant and most current legislation, practice standards and policies. On a yearly basis or as determined by the Project Authority, the Project Authority or designate will review a sample of reports to determine if they meet CSC and professional standards for psychological reports. If a report is judged to be substandard, the Contractor must amend the report as requested at no extra cost to the Crown. The amendment must be completed and the amended report submitted to the Project Authority within one (1) week following the date when the amendment was requested. Timeliness of the submission of all reports will be monitored on an ongoing basis by the Project Authority. Timeliness will form part of the assessment of the Contractor's work. Expected Delivery Date: April 1, 2016 to March 31, 2017 File Number: 21201-16-2175886 Contracting Authority: Andrea Nugent Regional Contract Officer 1045 Main Street, 2nd Floor Moncton, NB E1C 1H1 Telephone number: 506-851-6977 Facsimile number: 506-851-6327 E-mail: andrea.nugent@csc-scc.gc.ca NOTE TO BIDDERS: Bidders can obtain the complete statement of work and evaluation criteria by ordering the solicitation document and associated documents from Buyandsell.gc.ca/tenders. The Crown reserves the right to negotiate with suppliers on any procurement. Documents may be submitted in either official language of Canada (English or French). Given the nature of the requirements, proposals submitted by such means as facsimile or electronic mail will not be accepted. After contract award, bidders may request a debriefing on the results of the bid solicitation process. Bidders should make the request to the Contracting Authority within fifteen (15) working days of receipt of the results of the bid solicitation process. The debriefing may be in writing, by telephone or in person. The Office of Small and Medium Enterprises (OSME) offers seminars to businesses interested in learning how to sell goods and services to the Government of Canada. The seminars are FREE. Topics include:  Overview of the federal government contracting process;  Searching for opportunities on the Tenders minisite;  Bidding on opportunities;  Registering in supplier databases. The full schedule of seminars can be found on the Buyandsell.gc.ca website, under Event Calendar (https://buyandsell.gc.ca/event-calendar).

Inuk Elder Services

Correctional Service of Canada | Published July 29, 2015
Winner
Sarah Anala
cpvs

ACAN 21201-16-2156734 Sarah Anala An advanced contract award notice (ACAN) is a public notice indicating to the supplier community that a department or agency intends to award a contract for goods, services or construction to a pre-identified supplier, thereby allowing other suppliers to signal their interest in bidding, by submitting a statement of capabilities. If no supplier submits a statement of capabilities that meet the requirements set out in the ACAN, on or before the closing date and time stated in the ACAN, the contracting officer may then proceed with the award to the pre-identified supplier. 1. Definition of requirement: The Correctional Service Canada has a requirement to provide programs and opportunities to meet the needs of Inuit Aboriginal offenders. The Correctional Service of Canada is legislated to provide Inuit offenders with the opportunity to further develop their understanding of traditional Inuit spirituality while allowing others to practice their beliefs and values systems. The work will involve the following: 1.1 Objectives: The Inuk Elder shall expose offenders to traditional Inuit ways of life through workshops, teachings and counselling and by facilitation of traditional ceremonies for the benefit of both offenders and staff, and in the development of programs and services to meet the Inuit offender needs. 1.2 Tasks: The Inuk Elder shall assist Inuit offenders toward opportunities to further develop an understanding of traditional Inuit spirituality while exposing them to traditional ceremonies and belief systems by: The Inuk Elder shall assist Inuit offenders and CSC staff toward opportunities to further develop an understanding of traditional Inuit KaujimajatuKangit - Inuit Traditional Knowledge and the Inuit Makitautingit Teachings - the ten Inuit Healing Philosophies, while exposing them to Inuit traditional ceremonies and belief systems by:  Providing cultural awareness information and/or sessions for Inuit offenders and Correctional Service of Canada staff as required.  Providing counseling to Inuit offenders in emergency situations such as a death in the family.  Assist the Inuit inmates in the development of Elder Reviews and the Case Management Team by entering Elder Reviews into OMS  Attend Parole Board Canada hearings as required  Provide Inuit-specific programs/Elder services within the institution or community  When required the contractor will complete a comprehensive report on each offender within the program timeframes that captures pertinent information, progress, relapse prevention and share the report with the offender and Parole Officer.  Providing other services as agreed between the Contractor and Project Authority, for institutional services which may include Inuit specific programs, escorting inmates, attending case conferences as services required by the institutions.  Liaising with CSC and the Inuit community.  Providing advice/information to staff and management, locally, regionally and nationally on issues affecting Inuit offenders.  Assist in the development of Inuit specific programs/services as required by the Project Authority  May be required to travel on behalf of the Correctional Service of Canada to attend national conferences, regional meetings, visits to other Institutions and community correctional centers both in and outside of the Atlantic Region, and liaison trips to Inuit communities. Expenses for such will be reimbursed as per Treasury Board Policy. 1.3 Expected results: Provision of Inuit programs and Elder services to Atlantic Region’s Inuit inmate population. 1.4 Performance standards: As the services provided pursuant to this contract are being provided in the penitentiary setting, the Contractor will conform to the institutional hours and policies, unless otherwise directed by the Project Authority, or his designate. 1.5 Deliverables: 1.5.1 Provision of Inuit programs and Elder services to Atlantic Region’s inmate population. 1.5.2 Paper consumption: a. Should printed material be required, double sided printing in black and white format is the default unless otherwise specified by the Project Authority. b. The Contractor must ensure printed material is on paper with a minimum recycled content of 30% and/or certified as originating from a sustainably managed forest. c. The Contractor must recycle unneeded printed documents (in accordance with Security Requirements). 1.6 Constraints: 1.6.1 Location of work: a. The Contractor must perform the work at Moncton Regional Headquarters 1045 Main Street, 2nd Floor Moncton, NB E1C 1H1 b. Travel i. Travel to the following locations will be required for performance of the work under this contract: Dorchester Medium or Minimum: Dorchester, NB E4K 2Y9 Nova Institution: 180 James Street, Truro, Nova Scotia, B2N 6R8 Atlantic Institution: 13175 Route 8, P. O. Box 102 Renous, NB E9E 2E1 Moncton area, NB 1.6.2 Language of Work: The contractor must perform all work in English and Inuktitut. 1.6.3 Security Requirements: This contract includes the following security requirements: a. The Contractor personnel requiring access to sensitive work site(s) must EACH hold a valid reliability status granted or approved by CISD/PWGSC or Correctional Service Canada.. b. Subcontracts which contain security requirements are NOT to be awarded without the prior written permission of CISD/PWGSC. c. The Contractor must comply with the provisions of the: Security Requirements Check List; Industrial Security Manual (Latest Edition) Centre (CPIC) at the institutions’ entrances 2. Minimum essential requirements: Any interested supplier must demonstrate by way of a statement of capabilities that it meets the following requirements: Experience a. be recognized as an Inuit Elder b. be able to write, speak and provide services in the Inuktitut language c. have a minimum of six months experience working with Inuit people and must have a minimum of two years experience in the delivery of Elder Services to Inuit offenders. 3. Applicability of the trade agreement (s) to the procurement This procurement is not subject to any trade agreement. 4. Set-aside under the Procurement Strategy for Aboriginal Business This procurement is set-aside for an Aboriginal Supplier in accordance with the government's Procurement Strategy for Aboriginal Business (PSAB). Therefore, only suppliers who meet the definition of an Aboriginal business, as defined in the PSAB, may submit a statement of capabilities. 5. Comprehensive Land Claims Agreement (s) This procurement is not subject to a Comprehensive Land Claims Agreement. 6. Justification for the Pre-Identified Supplier Following discussions with community people, Regional Administrator Aboriginal Initiatives and discussions with our Regional Elders the contractor is the only Elder who would be able to fulfill the expected duties. 7. Government Contracts Regulations Exception(s) The following exception to the Government Contracts Regulations is invoked for this procurement under subsection: (d) only one person is capable of performing the contract. 8. Exclusions and/or Limited Tendering Reasons The following exclusion (s) and/or limited tendering reasons are invoked under the section of the trade agreement (s) specified: This procurement is not subject to any trade agreement. 9. Ownership of Intellectual Property Ownership of any foreground intellectual property arising out of the proposed contract will vest with the Contractor. 10. The period of the proposed contract or the delivery date(s) The proposed contract is for a period from June 1, 2015 to March 31, 2016 with an option to extend the contract for 3 additional one-year periods. 11. A cost estimate of the proposed contract The estimated value of the contract, including option (s), is $383,943.50 (GST/HST extra) 12. Name and address of the pre-identified supplier Name: Sarah Anala Address: 12 Katherine Avenue, Apt. 4, Moncton, NB E1C 7M6 13. Suppliers' right to submit a statement of capabilities Suppliers who consider themselves fully qualified and available to provide the goods, services or construction services described in the ACAN, may submit a statement of capabilities in writing to the contact person identified in this notice on or before the closing date and time of this notice. This statement of capabilities must clearly demonstrate how the supplier meets the advertised requirements. 14. The closing date and time for a submission of a statement of capabilities The closing date and time for accepting statements of capabilities is April 27, 2015 at 2:00 p.m. ADT. 15. Enquiries and submission of statement of capabilities Enquiries and statement of capabilities are to be directed to: Andrea Nugent Regional Contract Officer 1045 Main Street, 2nd Floor Moncton, NB E1C 1H1 Telephone: 506-851-6977 Facsimile: 506-851-6327 E-mail: andrea.nugent@csc-scc.gc.ca

Dental Lab Services

Correctional Service of Canada | Published July 13, 2015
Winner
JJK Dental Ceramic Studio
cpvs

Dental Lab Services This requirement is for: The Correctional Service of Canada, Dorchester Penitentiary (Medium, Minimum and Shepody Healing Center), Atlantic Institution, Springhill Institution and Nova Institution. Trade agreement: This procurement is not subject to any trade agreement. Tendering procedures: All interested suppliers may submit a bid. Competitive Procurement Strategy: lowest priced compliant bid. Set-aside under the Procurement Strategy for Aboriginal Business: This procurement is not subject to any set-asides for Aboriginal Suppliers. Comprehensive Land Claim Agreement: This procurement is not subject to a Comprehensive Land Claims Agreement. Security Requirements: This contract includes security requirements. Nature of Requirements: The following is a summary of the statement of work for this requirement. The Correctional Service Canada has a requirement to provide dental lab services for Correctional Service of Canada (CSC)’s four (4) institutions situated in New Brunswick and Nova Scotia. Objectives: The contractor must: • Manufacture full and partial dentures and bite planes after receipt of impression(s) and as per directions from the dentists; • For dentures that do not fit, as per impressions, and will ensure proper fit at no additional costs. • If dentures or bite planes are returned for adjustments, as a result of improper initial manufacture, the contractor shall modify, re-align, without additional costs. • Repair dentures as per directions from dentists • Reline dentures as per direction from dentists Deliverables: The finished product, as well as normal repairs, must be returned to the user institution within five (5) working days and emergency repairs within forty-eight (48) hours. The Contractor will assume the use of Lucitone 199 in the products to be supplied, unless requested otherwise. Teeth require the use of bioform I.P.N. Types of work that may be requested is included in the price list, such as: dentures, partials (prices without teeth), repair (prices without teeth and tooth only). Expected Delivery Date: May 1, 2015 to April 30, 2016 File Number: 21201-14-0074 Contracting Authority: Andrea Nugent 1045 Main Street, 2nd Floor Moncton, NB E1C 1H1 Telephone number: 506-851-6977 Facsimile number: 506-851-6327 E-mail: andrea.nugent@csc-scc.gc.ca NOTE TO BIDDERS: Bidders can obtain the complete statement of work and evaluation criteria by ordering the solicitation document and associated documents from Buyandsell.gc.ca/tenders. The Crown reserves the right to negotiate with suppliers on any procurement. Documents may be submitted in either official language of Canada (English or French). Given the nature of the requirements, proposals submitted by such means as facsimile or electronic mail will not be accepted. After contract award, bidders may request a debriefing on the results of the bid solicitation process. Bidders should make the request to the Contracting Authority within fifteen (15) working days of receipt of the results of the bid solicitation process. The debriefing may be in writing, by telephone or in person.

Community Psychiatric Services-Halifax

Correctional Service of Canada | Published August 10, 2015
cpvs

Community Psychiatric Services – Halifax, NS This requirement is for: The Correctional Service of Canada, Atlantic District-Community-Halifax, NS Trade agreement: This procurement is not subject to any trade agreement. Tendering procedures: All interested suppliers may submit a bid. Competitive Procurement Strategy: lowest priced compliant bid. Set-aside under the Procurement Strategy for Aboriginal Business: This procurement is not subject to any set-asides for Aboriginal Suppliers. Comprehensive Land Claim Agreement: This procurement is not subject to a Comprehensive Land Claims Agreement. Security Requirements: This contract includes security requirements. Nature of Requirements: The following is a summary of the statement of work for this requirement. The Correctional Service Canada has a requirement to provide the services of a psychiatrist for offenders released in the Community and still under the care and responsibility of CSC in the Province of Nova Scotia, from the Halifax Parole Office Objectives: The psychiatrist will provide psychiatric care services to offenders and collaborate with the interdisciplinary health services team that includes, but is not limited to nursing, psychology, social work, occupational therapy and other allied healthcare professionals. Deliverables: The Contractor must provide mental health services to seriously mentally disordered offenders, as requested by the Project Authority, in accordance with the National Essential Health Services Framework including any amendment to this Framework issued by CSC during the contract period and any optional period if and when exercised by CSC. At the request of the Project Authority, these services may be provided in person or by Telepsychiatry. The Contractor must provide psychiatric care to offenders on-site at the Halifax Parole Office and by telepsychiatry to offenders at the Halifax Parole Office at the request of the Project Authority. The Contractor must provide services in English which is one of Canada’s two official languages as required by the offender. Expected Delivery Date: October 1, 2015 to September30, 2016 with two options to renew File Number: 21201-16-2168247 Contracting Authority: Andrea Nugent Regional Contract Officer 1045 Main Street, 2nd Floor Moncton, NB E1C 1H1 Telephone number: 506-851-6977 Facsimile number: 506-851-6327 E-mail: andrea.nugent@csc-scc.gc.ca NOTE TO BIDDERS: Bidders can obtain the complete statement of work and evaluation criteria by ordering the solicitation document and associated documents from Buyandsell.gc.ca/tenders. The Crown reserves the right to negotiate with suppliers on any procurement. Documents may be submitted in either official language of Canada (English or French). Given the nature of the requirements, proposals submitted by such means as facsimile or electronic mail will not be accepted. After contract award, bidders may request a debriefing on the results of the bid solicitation process. Bidders should make the request to the Contracting Authority within fifteen (15) working days of receipt of the results of the bid solicitation process. The debriefing may be in writing, by telephone or in person.