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VPN, Internet Services, and Circuitry

Department of State, Near Eastern Posts | Published November 1, 2015  -  Deadline December 15, 2015
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Document Type: Presolicitation Notice Solicitation Number: SMU-300-16-Q-0002 Classification Code: D317 Automated news services, data services & other information services NAICS Code: 517110 Internet service providers, using own operated wired telecommunications infrastructure Department of State, Near Eastern Affairs Posts, American Embassy Muscat, Sultanate of Oman Please note that this solicitation is not ready to be issued as of this date. The requirement is for providing of internet services to the US Mission in Muscat, Sultanate of Oman. The anticipated performance is for a base period of twelve months and four one-year periods at the option of the Government. All responsible sources may submit an offer, which will be considered. The solicitation will be issued via the FedBizOpps. Note: The response date in this synopsis is not a firm date; please see the RFQ for the actual date. Primary point of contact = Nicholas Quackenbush, Contracting Officer. +968 2464-3689 Secondary point of contact = John Jutte, Contracting Officer. +968 2464-3427

VPN INTERNET SERVICES

Department of State, Near Eastern Posts | Published January 21, 2016  -  Deadline February 21, 2016
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Embassy Muscat 0 SMALL BUSINESS0 WOMEN-OWNED SMALL BUSINESS GSO/ProcurementJameat a' Duwal Street,Al Khuwair,Muscat, Sultanate of Oman 0 HUBZONE SMALLBUSINESS0 (WOSB) ELLIGIBLE UNDER THE WOMEN-OWNED SMALL BUSINESS PROGRAM NAICS: 5171100 SERVICE-DISABLEDVETERAN-OWNEDSMALL BUSINESS 0 EDWOSB 0 8 (A)SIZE STANDARD:11. DELIVERY FOR FOB DESTINAT-TION UNLESS BLOCK ISMARKED 0 SEE SCHEDULE12. DISCOUNT TERMS 0 13a. THIS CONTRACT IS A RATED ORDER UNDER DPAS (15 CFR 700) 13b. RATING14. METHOD OF SOLICITATION 1 RFQ 0 IFB 0 RFP 15. DELIVER TO CODE 16. ADMINISTERED BY CODE U.S. Embassy MuscatGSO/ProcurementJameat a' Duwal Street,Al Khuwair,Muscat, Sultanate of Oman Contracting OfficerU.S. Embassy, Muscat 17a. CONTRACTOR/ OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY Financial Management OfficeJameat a' Duwal Street,Al Khuwair,Muscat, Sultanate of Oman CODE 017b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS INOFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED 0 SEE ADDENDUM 19.ITEM NO. 20.SCHEDULE OF SUPPLIES/SERVICES 21.QUANTITY 22.UNIT 23.UNIT PRICE 24.AMOUNT See Line items - Section -I The Schedule (Use Reverse and/or Attach Additional Sheets as Necessary) 25. ACCOUNTING AND APPROPRIATION DATA26. TOTAL AWARD AMOUNT (For Govt. Use Only) 1 27a.SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA1 ARE 0 ARE NOT ATTACHED 0 27b.CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA 0 ARE 0 ARE NOT ATTACHED 1 28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN 1 COPY TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED HEREIN. 0 29. AWARD OF CONTRACT: REF. OFFER DATED. YOUR OFFER ON SOLICITATION (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (Type or print)30c. DATE SIGNED31b. NAME OF CONTRACTING OFFICER (Type or print)31c. DATE SIGNED AUTHORIZED FOR LOCAL REPRODUCTION 19. ITEM NO. 20.SCHEDULE OF SUPPLIES/SERVICES 21.QUANTITY 22.UNIT 23.UNIT PRICE 24.AMOUNT 32a. QUANTITY IN COLUMN 21 HAS BEEN 0 RECEIVED 0 INSPECTED 0 ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: _______________________________ 32b. SIGNATURE OF AUTHORIZED GOVERNMENTREPRESENTATIVE 32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENTREPRESENTATIVE32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE 33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIEDCORRECT FOR 36. PAYMENT 37. CHECK NUMBER0 PARTIAL 0FINAL 0 COMPLETE 0 PARTIAL 0 FINAL 38. S/R ACCOUNT NO.39. S/R VOUCHER NO. 40. PAID BY41. a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 42a. RECEIVED BY (Print) 41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER41C. DATE 42b. RECEIVED AT (Location)42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS STANDARD FORM 1449 (REV. 2/2012) BACKTABLE OF CONTENTS Section 1 - The Schedule • SF 1449 cover sheet• Continuation To SF-1449, RFQ Number SMU-300-16-Q-0002, Prices, Block 23• Continuation To SF-1449, RFQ Number SMU-300-16-Q-0002, Schedule Of Supplies/Services, Block 20 Description/Specifications/Work Statement Section 2 - Contract Clauses • Contract Clauses• Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12 Section 3 - Solicitation Provisions • Solicitation Provisions• Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in Part 12 Section 4 - Evaluation Factors • Evaluation Factors• Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in Part 12 Section 5 - Offeror Representations and Certifications • Offeror Representations and Certifications• Addendum to Offeror Representations and Certifications - FAR and DOSAR Provisions not Prescribed in Part 12SECTION 1 - THE SCHEDULE CONTINUATION TO SF-1449, RFQ NUMBER SMU-300-16-Q-0002, PRICES BLOCK 23 I. SCOPE OF SERVICES The Contractor shall complete all work, including furnishing all labor, material, equipment, and services, unless otherwise specified herein, required under this contract for stated services within the time specified herein. The price listed below shall include all labor, materials, overhead, and profit. In consideration of satisfactory performance of all scheduled services required under this contract, the Contractor shall be paid a firm fixed-price for all services. II. BASE PERIOD The contract will be for a one-year period from the date of the contract award and a notice to proceed with four option years. 1. The Contractor shall furnish all engineering, labor, tools, equipment, materials, supplies and services to provide the required circuit as specified under Section 1, hereof: 2. Prices. In consideration of satisfactory performance of the services required under this contract, the Contractor shall be paid a firm fixed-price (FFP) per month as stated in the schedule below in Omani Rials. 2.1 VALUE ADDED TAX - Reserved 2.2. The firm fixed-prices are in Omani Rials: Contract Line Item # Description of Services Number of Months Monthly Price[Omani Rials] Total Firm-Fixed Price [Omani Rials]1 OpenNet - VPN OpenNet Plus (VPN through the Internet) at the U.S. Embassy Jamayat A-Duwal Al-Arabia St. No: 32 - One (1) dedicated Internet channel at minimum 8,192 Kbps (8Mbps) providing fault tolerance in the last mile. HSRP protocol is required. 12 GRAND TOTAL FOR BASE YEAR Contract Line Item # Description of Services Number of Months Monthly Price[Omani Rials] Total Firm-Fixed Price [Omani Rials]2 OpenNet - VPN OpenNet Plus (VPN through the Internet) at the U.S. Embassy Jamayat A-Duwal Al-Arabia St. No: 32 - One (1) dedicated Internet channel at minimum 8,192 Kbps (8Mbps) providing fault tolerance in the last mile. HSRP protocol is required. 12 GRAND TOTAL FOR OPTION YEAR ONE (1) Contract Line Item # Description of Services Number of Months Monthly Price[Omani Rials] Total Firm-Fixed Price [Omani Rials]3 OpenNet - VPN OpenNet Plus (VPN through the Internet) at the U.S. Embassy Jamayat A-Duwal Al-Arabia St. No: 32 - One (1) dedicated Internet channel at minimum 8,192 Kbps (8Mbps) providing fault tolerance in the last mile. HSRP protocol is required. 12 GRAND TOTAL FOR OPTION YEAR TWO (2) Contract Line Item # Description of Services Number of Months Monthly Price[Omani Rials] Total Firm-Fixed Price [Omani Rials]4 OpenNet - VPN OpenNet Plus (VPN through the Internet) at the U.S. Embassy Jamayat A-Duwal Al-Arabia St. No: 32 - One (1) dedicated Internet channel at minimum 8,192 Kbps (8Mbps) providing fault tolerance in the last mile. HSRP protocol is required. 12 GRAND TOTAL FOR OPTION YEAR THREE (3) Contract Line Item # Description of Services Number of Months Monthly Price[Omani Rials] Total Firm-Fixed Price [Omani Rials]5 OpenNet - VPN OpenNet Plus (VPN through the Internet) at the U.S. Embassy Jamayat A-Duwal Al-Arabia St. No: 32 - One (1) dedicated Internet channel at minimum 8,192 Kbps (8Mbps) providing fault tolerance in the last mile. HSRP protocol is required. 12 GRAND TOTAL FOR OPTION YEAR FOUR (4) GRAND TOTAL CONTRACT PRICE, INCLUDING ALL OPTION YEARSBase Period Total Price First Option Year Total Price Second Option Year Total Price Third Option Year Total Price Fourth Option Year Total Price GRAND TOTAL FIRM-FIXED PRICE FOR BASE YEAR PLUS ALL OPTION YEARS The Department requests the Contractor to provide pricing for future increases/decreases in circuit bandwidth. These prices are subject to re-evaluation at the time of request by the Department of State for a change in the service provided under this contract. The Department reserves the right to validate all pricing data against current industry trends for similar services for all future modifications to increase or decrease required bandwidth. CONTINUATION TO SF-1449,RFQ NUMBER SMU300-16-Q-0002SCHEDULE OF SUPPLIES/SERVICES, BLOCK 20DESCRIPTION/SPECIFICATIONS/WORK STATEMENT I. SCOPE OF WORK The purpose of this firm fixed price purchase order is to obtain VPN, Internet Services, and Circuitry for the U.S. Embassy Muscat, Sultanate of Oman.The local Telecommunication's Internet Service Provider (ISP) contracting firm must provide internet services and dedicated leased line channels and circuitry for connecting American Embassy Muscat to the Internet. THIS IS THE LIST OF REQUIRED SERVICES: 1. SERVICE: OpenNet-VPN NAME: OpenNet Plus (VPN through the Internet) at the U.S. Embassy Muscat, Sultanate of Oman DESCRIPTION: One (1) dedicated Internet channel at minimum 8,192 Kbps (8Mbps) providing fault tolerance in the last mile. HSRP protocol is required.TYPE OF SERVICE: Dedicated Internet Channel LOCATION: U.S. Embassy Muscat, Street #32, Building #38Jamait Ad Duwal Arabiyya Street,Muscat, Sultanate of Oman THE PROVIDED INTERNET SERVICE SHALL COMPLY WITH THE FOLLOWING REQUIREMENTS: Internet Services Quality• Internet Service Provider (ISP) shall provide dedicated (not shared or bundled) leased channel high-speed access to the Internet; data transport media must be fiber optic, terrestrial connectivity. Twenty-four (24) hours uplink. Post Internet Service Provider (ISP) connection must be "always on" with unlimited usage, and must not require the installation of any custom software on the client side. • Internet Service Provider (ISP) digital bandwidth is the amount or volume of data that may be sent through the channel, measured in kilobits per second (Kbps), without distortion. Required Bandwidth connection is defined in each service description. • For Internet Services the Internet Service Provider (ISP) must guarantee full contracted bandwidth availability 24X7X365 from the originator side to the ISP's internet gateway. Bandwidth sharing between other non-Embassy customers is not allowed. Connection Ratio must be 1/1. • Internet Service or data service transmission from the originating information server towards an end server is referred to as downstream; and a transmission from an end user towards the remote server is referred as upstream; Post Internet Service Provider (ISP) Contention Ratio (downstream / upstream) must be 1:1 /1:1. • Internet Service Provider (ISP) must provide excellent Quality of Service (QOS) for the connection, that represents the level of consistent download capacity provided, must be the higher QOS percentage possible but, at minimum, greater than 99.97% or the highest possible quality of service connection reaching 100%.• Internet Service Provider (ISP) connection must NOT, repeat, NOT use Network Address Translation (NAT).• Internet Service Provider (ISP) Round Trip Time (RTT) reports the total time in milliseconds (ms) time to send a small data packet and obtain a reply back; must be the faster than 300ms for the Round Trip Time (RTT) for internet service. Also, RTT must be faster than 7ms for local data services (for instance: point-to-point channels or web pages accessed through the Sultanate of Oman Network Access Point (NAP). • Internet Service Provider (ISP) must permit the transit of all Internet Protocol (IP) protocols (especially IPSec), including but not limited to, User Datagram Protocol (UDP), Transmission Control Protocol (TCP), and IPSEC to transit without filters or proxies. Unfiltered access to the Internet is required without ISP firewall blocking. Filters or sniffers must not be established, connected, or introduced by the ISP for any Embassy channels. If there are any existing filters, sniffers, restrictions, or proxies, they must be identified, and removed prior lease line circuit installation.• Internet Service Provider (ISP) must permit installation of Customer VPN encryption devices on circuit. • Internet Service Provider (ISP) must provide detailed network topology map that shows all possible paths ISP use for the internet traffic between ISP hub in Muscat, Sultanate of Oman and the ISP hub in United States of America (USA).• Internet Service Provider (ISP) must have redundancy in the Internet backbone between Sultanate of Oman and USA. For instance, If NAP of the host country's backbone fail, NAP Americas, NAP Sprint, or any other alternate backbone paths shall be available. • Internet Service Provider (ISP) must provide fault-tolerance Fiber Optic connectivity to the very end at the U.S. EMBASSY, MUSCAT compound Telecommunications Service Entrance Facilities (TSEF) Room. Network Identification • Internet Service Provider (ISP) must provide a block of sixteen (32) public internet IP addresses on a single subnet for Internet services. • Internet Service Provider (ISP) must provide IP addresses used to identify the single subnet address in Classless Inter-Domain Routing address specification (Network IP address / 28) or, equivalently, its subnet mask 255.255.255.240, and ISP Gateway IP addresses (virtual IP addresses). Network Devices The network devices shall comply with the following characteristics: • Internet Service Provider (ISP) must permit ping and trace route traffic from 169.252.0.0/16 and 169.253.0.0/16 to the ISP connection RJ45 10/100BaseT router interface which terminates Customer VPN encryption device. • Services provided by the Internet Service Provider (ISP) must be delivered with RJ-45 interface connectors with a 10/100baseT interface. • Internet Service Provider (ISP) must provide routers and Data media converters or transmission devices in all cases. • Power standard sources must be dual voltage (110v/60hz and 220v/50hz) • Devices must be Rack mountable in a standard Commercial off-the-shelf (COTS) rack. • One separate or individual physical interface connector is required per service.Service Support and Contingencies • The awarded ISP must warrant service support 7X24X365. • The vendor must warrant service support on site if necessary 7X24X365, services must be coordinated directly with Embassy's Contracting Office Representative (COR) or Information Technology (IT) representative from the Embassy Information Systems Center (ISC). • Expected service availability and reliability must be at minimum 99.97%. • The Contractor shall install a redundant cable or Fiber Optic infrastructure known as backup line with channel state inspection mechanism, in order to verify service connectivity and provide immediate lease line backup connectivity services to the Embassy/Consulate. • The awarded ISP must have direct connection capability with major United States of America (U.S.A) telecommunication providers (ISPs) at Internet tier 1 level, having alternative line channels or backups in case of main Internet path malfunctioning. • The awarded ISP must provide on line web access data traffic analysis graphs capabilities. Graphs must be updated on a daily basis. Graphs must retain traffic history behavior for at least one year. • The awarded ISP must provide a central Information Technology (IT) point of contact (POC) in order to promptly coordinate technical issues during the initial installation process. II. GENERAL: A. The Department of State has a requirement for one full period, full duplex, clear channels, and digital circuits capable of supporting synchronous traffic. 8,192 kbps, between the Main Distribution Frame [MDF] of US Embassy Muscat, Oman and the Main Distribution Frame (MDF) DTPSO Washington DC. For clear channel circuits, they shall be completely transparent to respective data, with no bits added to or deleted from the bit stream provided to the interface of the Department of State equipment. The circuit shall be supplied for the transmission of a multiplexed aggregate bit stream for telegraphic and data signals. The Department of State reserves the right to increase or decrease this digital circuit bandwidth requirement from no less than 64 kbps and up to 15 Mb within 30 days written notice to the Contractor. The desired intervals for circuit bandwidth are as follows: 64kbps, 256kbps, 512kbps, 1Mb, 2Mb, 4Mb, 6Mb, 8Mb, 10Mb, and 15Mb. The Contractor is to provide fractional T-1 fixed cost pricing for this increase or decrease of digital service. The availability of this circuit shall not be less than 99.5 percent per month over the period of the contract. B. These digital services shall be via Optic Fiber. The service shall be for the exclusive use of the Department of State, 24-hours per day, 7 days per week, and 52 weeks per year. C. The Contractor shall coordinate the service and shall be responsible for the technical sufficiency of the circuit, including services necessary to establish, operate, and restore the circuit. Except for modems and terminal equipment furnished by the Government, the Contractor shall provide all equipment, materials, and supplies required to provide the service which includes the Data Service Unit (DSU) configured with Data Communications Equipment (DCE) interface. If required, signal element timing shall be provided by the Contractor's facility. D. The Contractor shall provide sufficient technical support to ensure uninterrupted end-to-end service between such terminal points as are covered in this contract. The Contractor shall provide, properly adjust, and maintain the circuit for continuous Department of State use. The Contractor shall ensure that the circuit complies with service changes, additions, or deletions as required under this contract. E. The Department of State will file a request with the National Communications System (NCS) for the assignment of a restoration priority immediately upon acceptance and activation of this circuit. F. The circuit shall be completely transparent to the 1.544 mbps data, with no bits added to or deleted from the bit stream provided to the interface of the Department of State equipment. The circuit shall be supplied for the transmission of a multiplexed aggregate bit stream for telegraphic and data signals. All other characteristics will be in accordance with International Telegraph and Telephone Consultative Committee (CCITT) specifications. G. The Contractor shall supply a Data Service Unit(s) (DSUs) configured with a Data Communications Equipment (DCE) interface. Signal element timing shall be provided as follows: (1) timing to the American Embassy will be provided by the Contractor's facility. H. The Contractor shall use the following for interface standards: OVERSEAS: RS-530 electrical/mechanical where available, or RS-422 electrical interface and RS-449 mechanical interface will be required between the DSU/CSU and the Department of State furnished equipment located at the NOTE: Where applicable for digital service and for information purposes: I. Services. This is a firm fixed-price contract for the lease of one full period, full duplex, clear channel, digital circuit capable of supporting synchronous 8,192 kbps. The circuit shall be completely transparent to 8,192 kbps data, with no bits added to or deleted from the bit stream provided to the interface of the Department of State equipment. The circuit shall be supplied for the transmission of a multiplexed aggregate bit stream for telegraphic and data signals. J. Bit Error Rate Test (BERT) The bit error rate (BER) for the service shall not be greater than 1 in 10 to the 6 bits for 99.7% of the time, for all time. K. Acceptable Level of Performance. The Standard of Performance (SP) for this contract is 99.7% percent availability per month (100 percent less 0.3 percent each month for corrective and preventive maintenance). L. Inspection and Acceptance. Unless specified in the Contract, the Government shall require a period not to exceed 24 hours in order to perform testing to determine acceptance of the required circuit under Section C. The U.S. destination point or the U.S. foreign post shall conduct the testing. M. Term of Contract: The required circuits shall be installed and delivered to the Destination Point on or before 60 Days after Contract Award. Upon successful installation and acceptance by the Government of the required circuit under Section C, the Contractor shall be provided, in writing, notice to proceed and shall provide contractual services for a twelve (12) month period, commencing on the date specified in the notice to proceed. N. The Contractor agrees that the work and services set forth in this contract shall be performed during the period commencing the effective date of this contract and shall continue through the end of the twelve month period of service, excluding the exercise of any option. O. Option CLINs, e.g. 0002 through 0005, if exercised, as reflected in Section 1, shall be for Twelve (12) months each, commencing at the expiration of the previous period of performance or a negotiated period. P. An Invoice, suitable for payment, shall contain, but not limited to, the following information: 1. Name of Contractor;2. Date of Invoice;3. Original Invoice Number (Consecutive numbers); 4. Contract number;5. Task or Delivery Order number, as applicable;6. Government Specific Accounting and Appropriation Data (Funding Cite.)(Example: 19X0113-2015-X75041-180100-5327-2332); 7. Contract Line Item Number (CLIN) of item or service provided;8. Description of the item, or service actually provided;9. Period of performance of service or date item is provided;10. Block/Space reserved for COR acceptance signature and date; 11. Signature, Name and Phone number of Company representative authorized to signinvoices;12. Remit to address13. Name, phone number and Mailing address to whom any disputed invoices shouldbe addressed;14. Credits with explanation and period covered. Failure to submit Invoices which do not identify this information shall be returned without payment to the Contractor for correction. Q. Reserved R. Authorized Instruction to Contractor a. No person or agency other than the Contracting Officer (CO) is authorized to give instruction, orders or directions on behalf of the Government to the Contractor or his employees, unless such person or agency is authorized in writing by the CO to so act. The authority of such person or agency is strictly limited to the written authorization provided by the CO. The duty is upon the Contractor to determine the authority of such person or agency. Any questions regarding the authority of such person or agency should be directed to the CO in writing. b. Contracting Officer's Representative (COR): The CO may designate and authorize a representative(s) to act on his/her behalf under this contract. Such representative(s) as may be appointed shall be designated by a letter from the CO and a copy of the letter shall be given to the Contractor. The COR shall represent the CO as specified in his/her delegation of authority letter. The COR shall not be authorized to issue change orders or adjustments. Changes in the Scope of Work/Specifications or any increase or decrease in the work called for by this contract shall be made by the CO by an executed modification to this contract. S. Government Furnished Equipment (GFE): Lockable switch cabinet T. Release of Information 1. The Contractor's organization shall clear with the Information Office listed below any public release of information on this contract. This information includes news stories, articles, sales literature, advertisements, radio-TV spots, etc. 2. The request for public release of information should be addressed to: The Contracting Officer, U.S. Embassy Muscat, Sultanate of Oman. 3. Limited Use of Data and Information. Performance of this contract may require the Contractor to access and use data and information proprietary to the Government agency or agency personnel, or which is of such a nature that its dissemination or use, other than in performance of this contract would be adverse to the interests of the Government or others. The Contractor and Contractor personnel shall not divulge or release data or information developed or obtained in performance of this contract, until made public by the Government, except to authorized Government personnel or upon written approval of the Contracting Officer. The Contractor will not use, disclose, or reproduce proprietary data which bears a restrictive legend, other than as required in the performance of this contract. Nothing herein shall preclude the use of any data independently acquired by the Contractor without such limitations or prohibit an agreement at no costs to the Government between the Contractor and the data owner provides for greater rights to the Contractor. U. Circuit Downtime and Credits Credits shall be assessed against the Contractor in those instances where the circuit during any given month or year that fail to achieve and sustain the minimum acceptance standards stated above. 1. Definitions:Circuit Availability Acceptance Level: Yearly Circuit Availability Acceptance Level is computed by 365 calendar days times 24 (hours per day) times 99.7% acceptance level equals 8,716.20 hours annum. (365 x 24 = 8760 x 99.7% = 8,733.72). Monthly Circuit Availability is computed by the calendar days per month times 24 (hours per day) times 99.7% acceptance level (example: 31 x 24 = 744 x 99.7% = 741.76). Downtime: That period of time when the circuit becomes non-operational or unusable for communication or transfer of data or failures to meet the minimum acceptance standards. The maximum cumulative Annual downtime that shall be acceptable for corrective or preventative maintenance is 26.28 hours (8760 x .3%). The maximum cumulative Monthly downtime that shall be acceptable for corrective or preventative maintenance shall be .3% of the total available hours for the month (example: 31 x 24 = 744 x .3% = 2.23 hours). Period of Downtime: Downtime shall commence at the time first attempt for contact is made by the Government (or its representative) to the Contractor's Point of Contact and shall be annotated on the Remedy Ticket and shall continue until the circuit is returned into Service by the Government. Downtime Credits: Monetary value returned to the Government for failure to meet the Circuit availability requirements. Downtime Credits shall be assessed based on cumulative downtime time with the minimum assessment being one hour. Downtime credit shall be equal to the hourly or daily rate (as applicable) as identified in the schedule in Section B. There are two (2) situations when circuit Downtime Credits can be accumulated: 1) Below Availability Level,2) Extended Downtime. 2. Credit for Circuit Downtime by Situation Below Availability Level: If the downtime accumulated for a circuit adds up to 26.28 (8760 x 0.3%) cumulative hours or more during any one contract year (365 calendar days) or depending on the number of hours for the month (example 744 x .3%) cumulative hours per month (example: 31 calendar day month) the Contractor shall grant a hourly credit to the Government for each hour of downtime. Each additional one hour increment or portion thereof will be assessed as an additional hour. Extended Downtime Credit(s): Cumulative time of more than 18 hours but not greater than 24 hours for any one outage shall be assessed at a daily rate. Any increment of 24 hours beyond the initial 24 hours of any one outage shall be assessed at the standards for the hourly rate up to 12 hours, however between 12 and 24 hours the credit shall be assessed at the daily rate. 3. Exceptions to Cumulating of Downtime Cumulating of circuit downtime shall include all unscheduled downtime deemed to be the responsibility of the Contractor, with the following exceptions: a. When the failure to perform arises out of causes beyond the control and without the fault or negligence of the Contractor or Sub-contractor as defined in the Termination for Default clause in Section I of this contract. b. Malfunction of equipment, frequency fading and interference, errors of commission and/or omission by the Contractor or Sub-contractor, and commercial power surges or failures are considered to be normal hazards of the industry and therefore do not qualify as causes beyond the control of the Contractor or Sub-contractor. The Contractor shall be charged with credits for all reported outages determined "no trouble found" or "came clear while testing" but which exceed 45 minutes. The Contracting Officer shall make final determination as to whether downtime is the responsibility of the Contractor. If requested by the Contracting Officer, the Contractor shall provide documentation to support claims of excusable downtime. For downtime determined to be the Contractor's responsibility, the Contracting Officer may elect to assess a credit for each instance of non-performance. 4. Payment Reduction for Downtime Credits When Circuit Downtime credit(s) is owed to the Government, the total number of creditable hours shall be accumulated for the month and will be deducted from the payment due the Contractor in the month they accrued. 5. Trouble Escalation Procedure a. The Government shall refer the problem to the carrier after performing tests as prescribed in the Trouble Analysis procedure. Obtain the name of the carrier test person and a carrier ticket number; record this information on the Government's Remedy Ticket. b. After the trouble has been referred to the carrier for two (2) hours, recall the carrier for an update on the current trouble. Record the carrier's response, the name of the individual you talked with, and the carrier ticket number on the Remedy Ticket. c. After the trouble has been referred to the carrier for four (4) hours, recall the carrier for an update on the current trouble. If the carrier's response is not satisfactory escalate the trouble to the carrier's management. Record the carrier's response, the name of the individual you talked with, and the carrier ticket number on the Remedy Ticket. d. After the trouble has been referred to the Contractor for six (6) hours the COR shall escalate the trouble to the Contractor's manager; also notify IRM/IMO and the Contracting Officer and the STATE IRM/ISC Office. Record the contractor's response, the name of the individual you talked with, the Contractor ticket number, and the names of the IRM managers that were notified on the Remedy Ticket. e. Continue to status the Contractor for the remainder of the outage or until you have received a problem resolved status. 6. Technological RefreshmentAfter contract award, the Government may; pursuant to FAR clause 52.212-4 - Contract Terms and Conditions -Commercial Items, paragraph (c), Changes; request changes within the scope of the contract. These changes may be required to improve performance or react to changes in technology.The Contractor may propose for the Government's technological refreshment, substitutions or additions for any provided products or services that may become available as a result of technological improvements. The Government may, at any time during the term of this contract or any extensions thereof, modify the contract to acquire products which are similar to those under the contract and that the Contractor has, or has not, formally announced for marketing purposes. This action is considered to be within the scope of the contract. At the option of the Government, a demonstration of the substitute product may be required. The Government is under no obligation to modify the contract in response to the proposed additions or substitutions. Such substitutions or additions may include any part of, or all of, a given product(s) provided that the following conditions are met and substantiated by documentation in the technological refreshment proposal:a. The proposed product(s) shall meet all of the technical specifications of this document and conform to the terms and conditions cited in the contract.b. The proposed product(s) shall have the capacity, performance, or functional characteristics equal to or greater than, the current product(s).c. The proposal shall discuss the impact on hardware, services, and delivery schedules. The cost of the changes not specifically addressed in the proposal shall be borne entirely by the Contractor.d. Contractor has the right to withdraw, in whole or in part, any technological refreshment proposal prior to acceptance by the Government. Contractor will use commercially reasonable efforts to ensure that prices for substitutions or additions are comparable to replaced or discontinued products. If a technological refreshment proposal is accepted and made a part of this contract, an equitable adjustment, increasing or decreasing the contract price, may be required and any other affected provisions of this contract shall be made in accordance with FAR clause 52.212-4, paragraph (c), Changes, and other applicable clauses of the contract. 7. QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP) This plan provides an effective method to promote satisfactory contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to monitor quality to ensure that contract standards are achieved. Performance Objective Scope of Work Para Performance ThresholdServices. Performs all Dedicated internet services set forth in the scope of work. 1. thru 6. All required services are performed and no more than two (2) customer complaints are received per month.SECTION 2 - CONTRACT CLAUSES FAR 52.212-4 CONTRACT TERMS AND CONDITIONS - COMMERICAL ITEMS (MAY 2015), is incorporated by reference (see SF-1449, Block 27A) THE FOLLOWING FAR CLAUSE IS PROVIDED IN FULL TEXT: 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE ORDERS - COMMERCIAL ITEMS (MAY 2015) (a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial items:(1) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (Dec 2014) (2) 52.233-3, Protest After Award (AUG 1996) (31 U.S.C. 3553). (3) 52.233-4, Applicable Law for Breach of Contract Claim (OCT 2004)(Public Laws 108-77 and 108-78 (19 U.S.C. 3805 note)). (b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items:[Contracting Officer check as appropriate.] _ (1) 52.203-6, Restrictions on Subcontractor Sales to the Government (Sept 2006), with Alternate I (Oct 1995) (41 U.S.C. 4704 and 10 U.S.C. 2402). __ (2) 52.203-13, Contractor Code of Business Ethics and Conduct (Apr 2010) (41 U.S.C. 3509)). __ (3) 52.203-15, Whistleblower Protections under the American Recovery and Reinvestment Act of 2009 (June 2010) (Section 1553 of Pub. L. 111-5). (Applies to contracts funded by the American Recovery and Reinvestment Act of 2009.) _X_ (4) 52.204-10, Reporting Executive Compensation and First-Tier Subcontract Awards (Jul 2013) (Pub. L. 109-282) (31 U.S.C. 6101 note). __ (5) [Reserved].__ (6) 52.204-14, Service Contract Reporting Requirements (Jan 2014) (Pub. L. 111-117, section 743 of Div. C). __ (7) 52.204-15, Service Contract Reporting Requirements for Indefinite-Delivery Contracts (Jan 2014) (Pub. L. 111-117, section 743 of Div. C). _X_ (8) 52.209-6, Protecting the Government's Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment. (Aug 2013) (31 U.S.C. 6101 note). _X_ (9) 52.209-9, Updates of Publicly Available Information Regarding Responsibility Matters (Jul 2013) (41 U.S.C. 2313). __ (10) [Reserved].__ (11)(i) 52.219-3, Notice of HUBZone Set-Aside or Sole-Source Award (Nov 2011) (15 U.S.C. 657a). __ (ii) Alternate I (Nov 2011) of 52.219-3. __ (12)(i) 52.219-4, Notice of Price Evaluation Preference for HUBZone Small Business Concerns (OCT 2014) (if the offeror elects to waive the preference, it shall so indicate in its offer) (15 U.S.C. 657a). __ (ii) Alternate I (JAN 2011) of 52.219-4. __ (13) [Reserved]__ (14)(i) 52.219-6, Notice of Total Small Business Set-Aside (Nov 2011) (15 U.S.C. 644). __ (ii) Alternate I (Nov 2011).__ (iii) Alternate II (Nov 2011).__ (15)(i) 52.219-7, Notice of Partial Small Business Set-Aside (June 2003) (15 U.S.C. 644). __ (ii) Alternate I (Oct 1995) of 52.219-7. __ (iii) Alternate II (Mar 2004) of 52.219-7. __ (16) 52.219-8, Utilization of Small Business Concerns (Oct 2014) (15 U.S.C. 637(d)(2) and (3)). __ (17)(i) 52.219-9, Small Business Subcontracting Plan (Oct 2014) (15 U.S.C. 637(d)(4)). __ (ii) Alternate I (Oct 2001) of 52.219-9. __ (iii) Alternate II (Oct 2001) of 52.219-9. __ (iv) Alternate III (Oct 2014) of 52.219-9. __ (18) 52.219-13, Notice of Set-Aside of Orders (Nov 2011)(15 U.S.C. 644(r)). __ (19) 52.219-14, Limitations on Subcontracting (Nov 2011) (15 U.S.C. 637(a)(14)). __ (20) 52.219-16, Liquidated Damages-Subcontracting Plan (Jan 1999) (15 U.S.C. 637(d)(4)(F)(i)). __ (21) 52.219-27, Notice of Service-Disabled Veteran-Owned Small Business Set-Aside (Nov 2011) (15 U.S.C. 657 f). __ (22) 52.219-28, Post Award Small Business Program Rerepresentation (Jul 2013) (15 U.S.C. 632(a)(2)). __ (23) 52.219-29, Notice of Set-Aside for Economically Disadvantaged Women-Owned Small Business (EDWOSB) Concerns (Jul 2013) (15 U.S.C. 637(m)). __ (24) 52.219-30, Notice of Set-Aside for Women-Owned Small Business (WOSB) Concerns Eligible Under the WOSB Program (Jul 2013) (15 U.S.C. 637(m)). _ (25) 52.222-3, Convict Labor (June 2003) (E.O. 11755). __ (26) 52.222-19, Child Labor-Cooperation with Authorities and Remedies (Jan 2014) (E.O. 13126). __ (27) 52.222-21, Prohibition of Segregated Facilities (Apr 2015). __ (28) 52.222-26, Equal Opportunity (Apr 2015) (E.O. 11246). __ (29) 52.222-35, Equal Opportunity for Veterans (Jul 2014)(38 U.S.C. 4212). __ (30) 52.222-36, Equal Opportunity for Workers with Disabilities (Jul 2014) (29 U.S.C. 793). __ (31) 52.222-37, Employment Reports on Veterans (JUL 2014) (38 U.S.C. 4212). _X_ (32) 52.222-40, Notification of Employee Rights Under the National Labor Relations Act (Dec 2010) (E.O. 13496). X (33)(i) 52.222-50, Combating Trafficking in Persons (Mar 2015) (22 U.S.C. chapter 78 and E.O. 13627). __ (ii) Alternate I (Mar 2015) of 52.222-50 (22 U.S.C. chapter 78 and E.O. 13627). __ (34) 52.222-54, Employment Eligibility Verification (AUG 2013). (Executive Order 12989). (Not applicable to the acquisition of commercially available off-the-shelf items or certain other types of commercial items as prescribed in 22.1803.) __ (35)(i) 52.223-9, Estimate of Percentage of Recovered Material Content for EPA-Designated Items (May 2008) (42 U.S.C. 6962(c)(3)(A)(ii)). (Not applicable to the acquisition of commercially available off-the-shelf items.) __ (ii) Alternate I (May 2008) of 52.223-9 (42 U.S.C. 6962(i)(2)(C)). (Not applicable to the acquisition of commercially available off-the-shelf items.) __ (36)(i) 52.223-13, Acquisition of EPEAT®-Registered Imaging Equipment (JUN 2014) (E.O.s 13423 and 13514). __ (ii) Alternate I (Jun 2014) of 52.223-13. __ (37)(i) 52.223-14, Acquisition of EPEAT®-Registered Televisions (JUN 2014) (E.O.s 13423 and 13514). __ (ii) Alternate I (Jun 2014) of 52.223-14. __ (38) 52.223-15, Energy Efficiency in Energy-Consuming Products (DEC 2007) (42 U.S.C. 8259b). __ (39)(i) 52.223-16, Acquisition of EPEAT®-Registered Personal Computer Products (JUN 2014) (E.O.s 13423 and 13514). __ (ii) Alternate I (Jun 2014) of 52.223-16. X (40) 52.223-18, Encouraging Contractor Policies to Ban Text Messaging While Driving (AUG 2011) (E.O. 13513). __ (41) 52.225-1, Buy American-Supplies (May 2014) (41 U.S.C. chapter 83). __ (42)(i) 52.225-3, Buy American-Free Trade Agreements-Israeli Trade Act (May 2014) (41 U.S.C. chapter 83, 19 U.S.C. 3301 note, 19 U.S.C. 2112 note, 19 U.S.C. 3805 note, 19 U.S.C. 4001 note, Pub. L. 103-182, 108-77, 108-78, 108-286, 108-302, 109-53, 109-169, 109-283, 110-138, 112-41, 112-42, and 112-43. __ (ii) Alternate I (May 2014) of 52.225-3. __ (iii) Alternate II (May 2014) of 52.225-3. __ (iv) Alternate III (May 2014) of 52.225-3. __ (43) 52.225-5, Trade Agreements (NOV 2013) (19 U.S.C. 2501, et seq., 19 U.S.C. 3301 note). _X_ (44) 52.225-13, Restrictions on Certain Foreign Purchases (June 2008) (E.O.'s, proclamations, and statutes administered by the Office of Foreign Assets Control of the Department of the Treasury). __ (45) 52.225-26, Contractors Performing Private Security Functions Outside the United States (Jul 2013) (Section 862, as amended, of the National Defense Authorization Act for Fiscal Year 2008; 10 U.S.C. 2302 Note). __ (46) 52.226-4, Notice of Disaster or Emergency Area Set-Aside (Nov 2007) (42 U.S.C. 5150). __ (47) 52.226-5, Restrictions on Subcontracting Outside Disaster or Emergency Area (Nov 2007) (42 U.S.C. 5150). __ (48) 52.232-29, Terms for Financing of Purchases of Commercial Items (Feb 2002) (41 U.S.C. 4505, 10 U.S.C. 2307(f)). _X (49) 52.232-30, Installment Payments for Commercial Items (Oct 1995) (41 U.S.C. 4505, 10 U.S.C. 2307(f)). _X_ (50) 52.232-33, Payment by Electronic Funds Transfer-System for Award Management (Jul 2013) (31 U.S.C. 3332). __ (51) 52.232-34, Payment by Electronic Funds Transfer-Other than System for Award Management (Jul 2013) (31 U.S.C. 3332). __ (52) 52.232-36, Payment by Third Party (May 2014) (31 U.S.C. 3332). __ (53) 52.239-1, Privacy or Security Safeguards (Aug 1996) (5 U.S.C. 552a). __ (54)(i) 52.247-64, Preference for Privately Owned U.S.-Flag Commercial Vessels (Feb 2006) (46 U.S.C. Appx. 1241(b) and 10 U.S.C. 2631). __ (ii) Alternate I (Apr 2003) of 52.247-64. (c) The Contractor shall comply with the FAR clauses in this paragraph (c), applicable to commercial services, that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items:__ (1) 52.222-17, Nondisplacement of Qualified Workers (May 2014)(E.O. 13495). __ (2) 52.222-41, Service Contract Labor Standards (May 2014) (41 U.S.C. chapter 67). __ (3) 52.222-42, Statement of Equivalent Rates for Federal Hires (May 2014) (29 U.S.C. 206 and 41 U.S.C. chapter 67). __ (4) 52.222-43, Fair Labor Standards Act and Service Contract Labor Standards-Price Adjustment (Multiple Year and Option Contracts) (May 2014) (29 U.S.C. 206 and 41 U.S.C. chapter 67). __ (5) 52.222-44, Fair Labor Standards Act and Service Contract Labor Standards-Price Adjustment (May 2014) (29 U.S.C. 206 and 41 U.S.C. chapter 67). __ (6) 52.222-51, Exemption from Application of the Service Contract Labor Standards to Contracts for Maintenance, Calibration, or Repair of Certain Equipment-Requirements (May 2014) (41 U.S.C. chapter 67). __ (7) 52.222-53, Exemption from Application of the Service Contract Labor Standards to Contracts for Certain Services-Requirements (May 2014) (41 U.S.C. chapter 67). __ (8) 52.222-55, Minimum Wages Under Executive Order 13658 (Dec 2014)(E.O. 13658). __ (9) 52.226-6, Promoting Excess Food Donation to Nonprofit Organizations (May 2014) (42 U.S.C. 1792). __ (10) 52.237-11, Accepting and Dispensing of $1 Coin (Sept 2008) (31 U.S.C. 5112(p)(1)). (d) Comptroller General Examination of Record. The Contractor shall comply with the provisions of this paragraph (d) if this contract was awarded using other than sealed bid, is in excess of the simplified acquisition threshold, and does not contain the clause at 52.215-2, Audit and Records-Negotiation. (1) The Comptroller General of the United States, or an authorized representative of the Comptroller General, shall have access to and right to examine any of the Contractor's directly pertinent records involving transactions related to this contract.(2) The Contractor shall make available at its offices at all reasonable times the records, materials, and other evidence for examination, audit, or reproduction, until 3 years after final payment under this contract or for any shorter period specified in FAR Subpart 4.7, Contractor Records Retention, of the other clauses of this contract. If this contract is completely or partially terminated, the records relating to the work terminated shall be made available for 3 years after any resulting final termination settlement. Records relating to appeals under the disputes clause or to litigation or the settlement of claims arising under or relating to this contract shall be made available until such appeals, litigation, or claims are finally resolved. (3) As used in this clause, records include books, documents, accounting procedures and practices, and other data, regardless of type and regardless of form. This does not require the Contractor to create or maintain any record that the Contractor does not maintain in the ordinary course of business or pursuant to a provision of law.(e)(1) Notwithstanding the requirements of the clauses in paragraphs (a), (b), (c), and (d) of this clause, the Contractor is not required to flow down any FAR clause, other than those in this paragraph (e)(1) in a subcontract for commercial items. Unless otherwise indicated below, the extent of the flow down shall be as required by the clause-(i) 52.203-13, Contractor Code of Business Ethics and Conduct (Apr 2010) (41 U.S.C. 3509). (ii) 52.219-8, Utilization of Small Business Concerns (Oct 2014) (15 U.S.C. 637(d)(2) and (3)), in all subcontracts that offer further subcontracting opportunities. If the subcontract (except subcontracts to small business concerns) exceeds $650,000 ($1.5 million for construction of any public facility), the subcontractor must include 52.219-8 in lower tier subcontracts that offer subcontracting opportunities. (iii) 52.222-17, Nondisplacement of Qualified Workers (May 2014) (E.O. 13495). Flow down required in accordance with paragraph (l) of FAR clause 52.222-17. (iv) 52.222-21, Prohibition of Segregated Facilities (Apr 2015) (v) 52.222-26, Equal Opportunity (Apr 2015) (E.O. 11246). (vi) 52.222-35, Equal Opportunity for Veterans (Jul 2014) (38 U.S.C. 4212). (vii) 52.222-36, Equal Opportunity for Workers with Disabilities (Jul 2014) (29 U.S.C. 793). (viii) 52.222-37, Employment Reports on Veterans (Jul 2014) (38 U.S.C. 4212) (ix) 52.222-40, Notification of Employee Rights Under the National Labor Relations Act (Dec 2010) (E.O. 13496). Flow down required in accordance with paragraph (f) of FAR clause 52.222-40. (x) 52.222-41, Service Contract Labor Standards (May 2014) (41 U.S.C. chapter 67). (xi) __(A) 52.222-50, Combating Trafficking in Persons (Mar 2015) (22 U.S.C. chapter 78 and E.O 13627). __(B) Alternate I (Mar 2015) of 52.222-50 (22 U.S.C. chapter 78 and E.O 13627). (xii) 52.222-51, Exemption from Application of the Service Contract Labor Standards to Contracts for Maintenance, Calibration, or Repair of Certain Equipment-Requirements (May 2014) (41 U.S.C. chapter 67). (xiii) 52.222-53, Exemption from Application of the Service Contract Labor Standards to Contracts for Certain Services-Requirements (May 2014) (41 U.S.C. chapter 67). (xiv) 52.222-54, Employment Eligibility Verification (AUG 2013). (xv) 52.222-55, Minimum Wages Under Executive Order 13658 (Dec 2014) (Executive Order 13658). (xvi) 52.225-26, Contractors Performing Private Security Functions Outside the United States (Jul 2013) (Section 862, as amended, of the National Defense Authorization Act for Fiscal Year 2008; 10 U.S.C. 2302 Note). (xvii) 52.226-6, Promoting Excess Food Donation to Nonprofit Organizations (May 2014) (42 U.S.C. 1792). Flow down required in accordance with paragraph (e) of FAR clause 52.226-6. (xviii) 52.247-64, Preference for Privately Owned U.S.-Flag Commercial Vessels (Feb 2006) (46 U.S.C. Appx. 1241(b) and 10 U.S.C. 2631). Flow down required in accordance with paragraph (d) of FAR clause 52.247-64. (2) While not required, the contractor may include in its subcontracts for commercial items a minimal number of additional clauses necessary to satisfy its contractual obligations.(End of clause) ADDENDUM TO CONTRACT CLAUSESFAR AND DOSAR CLAUSES NOT PRESCRIBED IN PART 12 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998) This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text.

Group Health and Life Insurance Service

Department of State, Near Eastern Posts | Published October 20, 2015  -  Deadline November 19, 2015
cpvs

SECTION A Health & Life Insurance Services-Solicitation SMU-300-16-Q-0001 Page 3 SECTION B PART I: PRICE - HEALTH INSURANCE B.1. HEALTH INSURANCE SERVICES The Contractor shall provide the Health Insurance services to employees of the Government of the United States of America in Sultanate of Oman as described in Section C and the Exhibits in Section J. The groups of employees who shall be provided this insurance are listed in C.1.3 (medical) and C.2.3 (life). This insurance shall be provided in accordance with Section C and the Exhibits in Section J. B.1.1. Official Residence Expense (ORE) for five (5) ORE staff members are included under this contract only as a rider; the Contractor shall bill the Chief of Mission and Deputy Chief of Mission (for ORE Staff), at the rates specified below. See Section G for billing procedures. B.1. HEALTH INSURANCE SERVICES The Contractor shall provide Health Insurance services to employees of the Government of the United States of America in Sultanate of Oman. The groups of employees who shall be provided this insurance are listed in C.1.2. This insurance shall be provided in accordance with Section C and the Exhibits in Section J. B.2. PRICES: VAT VERSION B VALUE ADDED TAX (VAT). The Government will not reimburse the Contractor for VAT under this contract. The Contractor shall not include a line for VAT on Invoices as the U.S. Embassy has a tax exemption certificate with the host government. B.2.2 This is a fixed price with economic price adjustment requirements type contract under which will be issued firm, fixed-price task orders. The fixed prices/premium rates for the health insurance services as specified in Section C are as follows: Health & Life Insurance Services-Solicitation SMU-300-16-Q-0001 Page 4 Category Estimated Number of Employees Rate per Employee Bi-Weekly Total a. Single Employees ( Self Only) 41 b. Family Plan 117 Bi-Weekly Rates per Employee B.2.3. Base Year of Contract : From April 01, 2016 to March 31, 2017 c. Subtotal (a + b) d. Total Price for Base Year (c x 26) Category Estimated Number of Employees Rate per Employee Bi-Weekly Total a. Single Employees ( Self Only) 43 b. Family Plan 120 Bi-Weekly Rates per Employee B.2.4. Option Year 1 of Contract : From April 01, 2017 to March 31, 2018 c. Subtotal (a + b) d. Total Price for Option Year 1 (c x 26) Health & Life Insurance Services-Solicitation SMU-300-16-Q-0001 Page 5 Category Estimated Number of Employees Rate per Employee Bi-Weekly Total a. Single Employees ( Self Only) 47 b. Family Plan 126 Bi-Weekly Rates per Employee B.2.6. Option Year 3 of Contract : From April 01, 2019 to March 31, 2020 c. Subtotal (a + b) d. Total Price for Option Year 3 (c x 26) Category Estimated Number of Employees Rate per Employee Bi-Weekly Total a. Single Employees ( Self Only) 45 b. Family Plan 123 Bi-Weekly Rates per Employee B.2.5. Option Year 2 of Contract : From April 01, 2018 to March 31, 2019 c. Subtotal (a + b) d. Total Price for Option Year 2 (c x 26) Health & Life Insurance Services-Solicitation SMU-300-16-Q-0001 Page 6 B.3 ADMINISTRATIVE RETENTION AMOUNTS B.3.1 If the Contractor requests a price adjustment under B.4 below, the Contractor must present cost experience data that includes the retention amount. For purposes of any economic B.2.8. Grand Total of Base plus All Option Years Base Year Total Option Year 1 Total Option Year 2 Total Option Year 3 Total Option Year 4 Total Grand Total of Base plus All Option Years Category Estimated Number of Employees Rate per Employee Bi-Weekly Total a. Single Employees ( Self Only) 49 b. Family Plan 129 Bi-Weekly Rates per Employee B.2.7. Option Year 4 of Contract : From April 01, 2020 to March 31, 2021 c. Subtotal (a + b) d. Total Price for Option Year 4 (c x 26) Health & Life Insurance Services-Solicitation SMU-300-16-Q-0001 Page 7 price adjustment, this retention amount is a fixed amount that is a part of the premium amounts in B.2. This retention amount will not be adjusted for any reason. The retention amount is part of the premium and may include, but not be limited to, such costs as overhead and general and administrative costs. It will also include any profit. Essentially, it includes all costs except the actual portion of the premium intended to fund claims paid to the health care provider/claimant. B.3.2 sets forth the retention amounts per premium paid for each category of premium and for each period of performance. NOTE TO OFFEROR: Fill in the fixed bi-weekly retention amounts for each period of performance and for each category of premium. This fixed amount must be expressed in the currency in which the premium amount is proposed. The fixed retention amount shall NOT be expressed in terms of a percentage of the premium. B.3.2.1 Bi-Weekly Retention Amounts per separate premium paid per single employee and per family plan. Period of Performance Single Employees (Self Only) Family Plan Base Period Option Year 1 Option Year 2 Option Year 3 Option Year 4 B.4. ECONOMIC PRICE ADJUSTMENT-HEALTH INSURANCE PREMIUMS B.4.1. Premium Adjustment Based on Experience - For health insurance, prices may be adjusted upward or downward based on the experience rating of the Mission(s) covered by this contract, and it specifically excludes all riders in B.1.1. No adjustment will be allowed during the first twelve months. After such time, the Contractor or the Government may request an adjustment in premiums on an annual basis. Adjustments are not retroactive to previous contract terms. Before any such adjustment is made, the Contractor agrees to provide the Government a balance sheet showing three main components for the time period: (1) receipts (premiums received) minus the retention amount, (2) number of insurance plans and (3) claims paid. This information shall be provided per type of premium, ie per line item. The retention amount is not subject to adjustment. The Government reserves the right to have an independent third party review the balance sheet and claims and make recommendations regarding the appropriateness of the requested adjustment. Any adjustment shall be subject to mutual agreement of the parties and shall result in a written modification to the contract. Mutually agreed to adjustments shall be effective thirty days after complete information is received by the Government. Any failure to reach agreement under this clause shall be subject to the procedures in the Disputes clause. Health & Life Insurance Services-Solicitation SMU-300-16-Q-0001 Page 8 B.4.2. Premium Adjustment Based on Laws - The rates may also be adjusted during the performance period of the contract as a result of laws enacted by the host Government, if such change in the laws has a direct impact on the cost to the Contractor to perform this contract at the contracted rate. In that event, the Contracting Officer may enter into negotiations with the Contractor to modify the contract to adjust the premium rate. The Contractor agrees to provide all documentation necessary to support any requested adjustment. B.4.2.1 Employee Pool - This clause is only in effect if the Contractor included details in its offer regarding a pooling arrangement, of which this contract is a part. Before any adjustment is made under this price adjustment clause, the Contractor must include in its proposal for adjustment, details setting forth how the pool impacts the request for equitable adjustment. Health & Life Insurance Services-Solicitation SMU-300-16-Q-0001 Page 9 PART II: PRICE - GROUP LIFE INSURANCE B.5. GROUP LIFE INSURANCE SERVICES The Contractor shall provide the Group Life Insurance services described herein to employees of the Government of the United States of America in Sultanate of Oman. The groups of employees who shall be provided this insurance are listed in C.2.3. This insurance shall be provided in accordance with Section C and the Exhibits in Section J. B.5.1. Official Residence Expense (ORE) Staff are included under this contract only as a rider; the Contractor shall bill the Chief of Mission and Deputy Chief of Mission (for ORE Staff separately, at the rates specified below. See Section G for billing procedures. B.6. GROUP LIFE INSURANCE RATES This is a fixed-price with economic-price- adjustment-requirements type contract under which the Government will issue firm-fixed price task orders. The fixed prices/premium rates in Omani Rials per one thousand of salary to provide life insurance and accidental death and dismemberment coverage as follows: Type of InsurancePremium (per 1,000 of Salary)Estimated Payroll (Bi-Weekly in Thousands)Bi-Weekly Totala. Basic Life59257b. Accidental Death & Dismemberment59257Bi-Weekly Rates per EmployeeB.6.1. Base Year of Contract : From April 01, 2016 to March 31, 2017c. Subtotal (a + b ) d. Total Price for Base Year (c x 26) Health & Life Insurance Services-Solicitation SMU-300-16-Q-0001 Page 10 Type of Insurance Premium (per 1,000 of Salary) Estimated Payroll (Bi-Weekly in Thousands) Bi-Weekly Total a. Basic Life 62865 b. Accidental Death & Dismemberment 62865 Bi-Weekly Rates per Employee B.6.3. Option Year 2 of Contract : From April 01, 2018 to March 31, 2019 c. Subtotal (a + b) d. Total Price for Option Year 2 (c x 26) Type of Insurance Premium (per 1,000 of Salary) Estimated Payroll (Bi-Weekly in Thousands) Bi-Weekly Total a. Basic Life 61034 b. Accidental Death & Dismemberment 61034 Bi-Weekly Rates per Employee B.6.2. Option Year 1 of Contract : From April 01, 2017 to March 31, 2018 c. Subtotal (a + b) d. Total Price for Option Year One (c x 26) Health & Life Insurance Services-Solicitation SMU-300-16-Q-0001 Page 11 B.6.6. Grand Total of Base plus All Option Years Base Year Total Option Year 1 Total Option Year 2 Total Option Year 3 Total Option Year 4 Total Grand Total of Base plus All Option Years Type of Insurance Premium (per 1,000 of Salary) Estimated Payroll (Bi-Weekly in Thousands) Bi-Weekly Total a. Basic Life 66694 b. Accidental Death & Dismemberment 66694 Bi-Weekly Rates per Employee B.6.5. Option Year 4 of Contract : From April 01, 2020 to March 31, 2021 c. Subtotal (a + b) d. Total Price for Option Year 4 (c x 26) Type of Insurance Premium (per 1,000 of Salary) Estimated Payroll (Bi-Weekly in Thousands) Bi-Weekly Total a. Basic Life 64751 b. Accidental Death & Dismemberment 64751 Bi-Weekly Rates per Employee B.6.4. Option Year 3 of Contract : From April 01, 2019 to March 31, 2020 c. Subtotal (a + b) d. Total Price for Option Year 3 (c x 26) Health & Life Insurance Services-Solicitation SMU-300-16-Q-0001 Page 12 B.7 ADMINISTRATIVE RETENTION AMOUNTS B.7.1 If the Contractor requests a price adjustment under B.8 below, the Contractor must present cost experience data that includes the retention amount. For purposes of any economic price adjustment, this retention amount is a fixed amount that is a part of the premium amounts in B.6. This retention amount will not be adjusted for any reason. The retention amount is part of the premium and may include, but not be limited to, such costs as overhead and general and administrative costs. It will also include any profit. Essentially, it includes all costs except the actual portion of the premium intended to fund claims paid to the claimant. B.7.2 sets forth the retention amounts per premium paid for each category of premium and for each period of performance. NOTE TO OFFEROR: Fill in the fixed retention amounts for each period of performance and for each category of premium. This fixed amount must be expressed in the currency in which the premium amount is proposed. The fixed retention amount shall NOT be expressed in terms of a percentage of the premium. B.7.2 Retention Amounts per Separate Premium Paid per Employee: Period of Performance Basic Life Accidental Death and Dismemberment Partial and Total Disability Coverage Base Period NA Option Year 1 NA Option Year 2 NA Option Year 3 NA Option Year 4 NA Health & Life Insurance Services-Solicitation SMU-300-16-Q-0001 Page 13 B.8 ECONOMIC PRICE ADJUSTMENT (EPA)-LIFE INSURANCE PREMIUMS B.8.1. Premium Adjustment Based on Experience: For life insurance, prices may be adjusted upward or downward based on the experience rating of the Mission(s) covered by this contract, No adjustment will be allowed during the first twelve months. After such time, the Contractor or the Government may request an adjustment in premiums on an annual basis. Adjustments are not retroactive to previous contract terms. Before any such adjustment is made, the Contractor agrees to provide the Government a balance sheet showing three main components for the time period: (1) receipts (premiums received) minus the retention amount, (2) number of insurance plans and (3) claims paid. The information shall be provided per type of premium, ie per line item. The retention amount is not subject to adjustment. The Government reserves the right to select an independent third party to review the balance sheet and claims and make recommendations regarding the appropriateness of the requested adjustment. Any adjustment shall be subject to mutual agreement of the parties and shall result in a written modification to the contract. Mutually agreed to adjustments shall be effective thirty days after complete information is received by the Government. Any failure to reach agreement under this clause shall be subject to the procedures in the Disputes clause. B.8.2. Premium Adjustment Based on Law: The rates may also be adjusted during the performance period of the contract as a result of laws enacted by the host Government, if such change in the laws has a direct impact on the cost to the Contractor to perform this contract at the rate contracted for herein. In that event, the Contracting Officer may enter into negotiations with the Contractor to modify the contract to adjust the premium rate. The Contractor agrees to provide all documentation necessary to support any requested adjustment. Health & Life Insurance Services-Solicitation SMU-300-16-Q-0001 Page 14 SECTION C DESCRIPTION/SPECIFICATION/WORK STATEMENT PART I - HEALTH INSURANCE C.1. HEALTH INSURANCE SERVICES The Government of the United States of America requires Health Insurance coverage for its employees as further described in C.1.2 in Sultanate of Oman. The Government has determined that the prevailing practice by employers in Sultanate of Oman is to provide for their employees health insurance protection and that the cost of such insurance protection is usually borne by both the employee and employer. Health insurance protection will be representative of locally prevailing compensation practice as further described in C.1.2. The specific health benefit coverage under this contract is set forth in Section C and the Exhibits in Section J. The Contractor shall insure that health care under this contract does not exclude HIV/AIDS care. Post-Unique Benefits C.1.1 Employee and Dependent(s) Health Services Benefits The health benefits under this contract are as follows. Reimbursement of covered expenses is limited to the stated percentages of reasonable and customary costs. Proposals that contain more benefits (even if there is no increase in cost) or fewer benefits than stated in the solicitation may be deemed technically unacceptable. Reimbursements or payments shall be made for the following covered benefits, subject to reasonable and customary costs in the locality where treatment was provided: C.1.1.1. Hospitalization: 100% coverage of room and board expenses for a private room. 100% coverage of hospital medical expenses including laboratory tests and x-rays, nursing care, operating room expenses, intensive care, prescription medicines, and physical therapy. 100% coverage of ambulance service C.1.1.2 Professional Services and Treatment: Health & Life Insurance Services-Solicitation SMU-300-16-Q-0001 Page 15 100% coverage of doctors' and surgeons' fees incurred while hospitalized, at a hospital on an out-patient basis, at a clinic or doctor's office, or at home. 100% coverage of for medical services and expenses when not hospitalized such as laboratory tests and x-rays, prescription medicines, physical therapy, routine annual physical examinations, and inoculations. C.1.1.3. Prescription Drugs and Medicines: 100% coverage of expenses when hospitalized, and 100% coverage of expenses when not hospitalized, of the cost of medicines and drugs for which a prescription is legally required. Expenses incurred for medicines, vitamins, cold remedies, etc., that are available over the counter without a prescription will not be reimbursed even if prescribed by a physician. C.1.1.4 For employees and dependents: 100% coverage of expenses for medications to suppress opportunistic infections, such as tuberculosis and toxoplasmosis for employees who have HIV/AIDS; as well as brief courses of anti-retroviral drugs during childbirth to prevent the transmission of HIV to the employee's child. This expanded coverage generally excludes medications for the long-term suppression of AIDS through the combination of anti-retroviral drugs at those posts with inadequate local healthcare infrastructures. The maximum limit for expenses reimbursed under section C.1.1.4 is 10,000 USD] per patient per contract year. With the exception of expenses incurred under paragraph C.1.1.4 above, the Insurance Company will reimburse covered expenses up to a limit of 43,000 Omani Rials per covered individual per contract year. The insurance company will reimburse covered expenses described under paragraph C.1.1.4 of the plan up to a separate limit of 10,000 USD per individual per contract year. C.1.1.5 Obstetrical Care: 100% coverage of expenses when hospitalized and 100% coverage of expenses when not hospitalized, of obstetrical medical care including prenatal and postnatal care. C.1.1.6 Family Planning: Not covered C.1.1.7 Hearing Aids: 100% coverage of the cost of a hearing aid apparatus and related examination. Limited to one apparatus per year per patient in a three-year period. C.1.1.8 Optical Care: 60% coverage of expenses for eye examination and treatment and prescription eyeglass or contact lenses. Limited to two lenses per patient every two years. No coverage of expenses for eyeglass frames, nonprescription lenses, or tinting. Health & Life Insurance Services-Solicitation SMU-300-16-Q-0001 Page 16 C.1.1.9 Dental Care: 70% coverage of expenses (up to a maximum of 691 RO per individual per year) for dental services including dentists' fees, x-rays, examination and treatment, cleaning, fillings, extractions, false teeth, crowns, and bridges. C.1.1.10 Psychiatric Treatment: 90% coverage of expenses for psychiatric treatment. C.1.1.11 Medical Expenses Incurred Out of Country: Medical expenses incurred out of country will be covered for employees and dependents when (a) a life threatening condition occurs when the individual is out of the country and treatment is medically necessary before the individual returns home or (b) the individual's attending physician certifies in advance that such treatment is medically necessary and unavailable locally in country. Reimbursement will be made at the same percentage rate and subject to the same annual maximum limit as for expenses incurred in country. C.1.1.12 Transportation for Out of Country Treatment Transportation for out of country treatment is not a covered expense. C.1.1.13 Annual Maximum Limit - THE maximum annual reimbursement per patient per contract year, not including expenses covered under c.1.1.4, is 43,000 Omani Rials per patient per contract year. With the exception of expenses incurred under paragraph C.1.1.4 above, the Insurance Company will reimburse covered expenses up to a limit of Omani Rials 43,000 per covered individual per contract year. The insurance company will reimburse covered expenses described under paragraph C.1.1.4 of the plan up to a separate limit of $10,000 USD per individual per contract year. Post-Unique Benefits C.1.2 Health Benefits Conditions and Limitations Expenses will not be covered for elective cosmetic surgery; spa cures; rejuvenation cures; massage; exercise therapy; long term rehabilitative therapy; eyeglass frames; non-medical hospital charges such as telephones or television; home help, family help, or similar household assistance; fees of persons who are not licensed physicians or nurses; or services or supplies which have not been prescribed or approved by a physician or nurse. No coverage will be made for expenses that will be reimbursed or paid directly under a host country medical program, the U.S. workers' compensation program, or any Omani workers' compensation type program. Health & Life Insurance Services-Solicitation SMU-300-16-Q-0001 Page 17 No coverage will be made for expenses related to an illness or injury that is a result of an unlawful action on the part of the patient; the practice of a dangerous sport; excessive or illegal use of alcohol or drugs; a self-inflicted wound; or service in the armed forces of any country. No coverage will be made for expenses incurred after an employee leaves the service of the U.S. Mission. C.1.3 Eligible Participants C.1.3.1 Eligible Employees - The employees eligible for the health insurance services include the following: C.1.3.1.1 All current active employees of the US Embassy, Muscat, employed within the geographic boundaries of Sultanate of Oman paid under the Local Compensation Plan, and certified by the Contracting Officer. Covered employees include C.1.3.1.2. Foreign Service Nationals (FSNs) employed under direct hire appointments, Personal Services Agreements (PSAs) and Personal Services Contracts (PSCs); C.1.3.1.3. Locally hired U.S. citizens employed under direct hire appointments, PSAs, and PSCs. C.1.3.2 Location of Employment The individuals covered by C.1.3.1 include all U.S. Mission employees in Oman including all U.S. Agencies Under the Chief Of Mission authority. C.1.3.3 Participants Covered Under a Rider C.1.3.3.1 All current active employees of the Chief of Mission and the Deputy Chief of Mission assigned to their respective official Government residences and paid under an ORE account (see separate rider, Exhibit B). All costs for ORE employees are the responsibility of the employing officer, not the U.S. Government. C.1.4 Individuals Not Eligible for Coverage Individuals not eligible for coverage under this contract are non-personal services contract personnel; employees working on a temporary basis; employees with an intermittent, seasonal, or WAE (when actually employed) schedule; and any other individual not falling within one of the categories of employees described in this clause. Not eligible are those working under temporary appointments; those working under a PSC or PSA that is time limited to less than one year; nonpersonal services contract personnel and their employees, supplied by an independent contractor licensed to do business in Oman who provides Health & Life Insurance Services-Solicitation SMU-300-16-Q-0001 Page 18 services to other local organizations as well as to the U.S. Mission; employees of USAID institutional contractors; Peace Corps personal services contractors as indicated in MS 743; and Recreation Association employees. Parents, grandparents, siblings, and other relatives are not eligible dependents. ALTERNATE A C.1.5. Other Eligible Participants The following additional categories of persons are covered by this insurance: Expenses incurred by an enrolled employee's eligible dependents are covered under this plan. For the purposes of this plan, an employee's dependents are defined as the employee's legal spouse (limit one) and each unmarried, economically dependent child who primarily resides with the employee unless away at school. Child is defined as the employee's natural child, adopted child, stepchild, or foster child. An eligible child will be covered until the end of the calendar year in which the child turns age 18, or in the case of a child who is a full-time student, until the end of the calendar year in which the child turns age 22. There is no age limit for an eligible child who is physically or mentally handicapped so as to be unable to live independently. There is no limit on the number of children covered per employee. C.1.6. Eligibility C.1.6.1. Term of Eligibility and Effective Date Each current active eligible employee is enrolled for health benefits under this contract upon award and thereafter during the performance period of this contract. Each new eligible employee will be enrolled upon entering on duty with the United States Government. An employee is considered active ("on the rolls") whenever such employee is on approved leave, whether paid or unpaid. During a period of Leave Without Pay (LWP) or unpaid leave that is one pay period or less, coverage under the insurance contract will continue. The USG will pay the total premium cost to the Contractor. The full cost of the premium will be collected from employee through payroll deduction in that or the subsequent pay period. C.1.6.2. Period of Ineligibility Employees and their dependents are not entitled to health benefits during any period of employment for which premiums are not paid. Additionally, employee's dependents are not entitled to health benefits during any period of employment during which the employee was not eligible to participate. Health & Life Insurance Services-Solicitation SMU-300-16-Q-0001 Page 19 During a period of extended (beyond one pay period) of Leave Without Pay (LWP) or unpaid leave, the employee is responsible for the full cost of the insurance premiums for self and dependents. The Mission will pay the premiums directly to the Contractor, and will collect the full cost from the employee on a quarterly basis. Alternatively, the employee may elect to have coverage cease if that employee prefers not to pay the premium. C.1.7. BROCHURE REQUIREMENT C.1.7.1.The Contractor shall provide a document (brochure/pamphlet/other written document) in English and Arabic that sets forth a complete listing of the health insurance benefits to be provided under this contract. This brochure shall be provided in sufficient quantities so that each covered employee receives a copy. The Contractor shall furnish all copies of the brochures to the COR, who will ensure that appropriate distribution is made. C.1.7.2.The Contractor shall provide the document described in C.1.7.1 to the COR not later than 30 days after date of contract award. The Contractor shall provide additional brochures for new employees within ten (10) days of the COR's request. C.1.7.3.The Contractor assumes full responsibility for ensuring that the document described in C.1.7.1 accurately reflects the requirements of the contract, as implemented by the Contractor's technical proposal. In all cases, the contract shall take precedence. Should the COR discover that the brochure contains inaccuracies, the Contractor will be notified in writing; however, failure on the part of the Government to notice any inaccuracies shall in no way limit, revise or otherwise affect the requirement under this contract for the Contractor to fully comply with all contract terms. Health & Life Insurance Services-Solicitation SMU-300-16-Q-0001 Page 20 PART II: GROUP LIFE INSURANCE C.2.0 GROUP LIFE INSURANCE The Government of the United States of America requires group life insurance coverage for its employees, as further described in C.2.2, in Sultanate of Oman. The Government has determined that the prevailing practice by employers in Sultanate of Oman is that group life insurance coverage is representative of locally prevailing compensation practice and that the cost of such insurance protection is usually borne by the employer 100%. Therefore, the Government desires to adopt such locally prevailing practice as part of its compensation plan for its employees as further described in C.2.2. The specific group insurance coverage under this contract is set forth in this part of Section C and the Attachments in Section J. C.2.1. Group Life Insurance Coverage The amount of group life insurance coverage is as follows: C.2.1.1 Amount of Employee Life Insurance. The amount of life insurance coverage for each employee is based upon 27times his or her monthly basic salary for natural deaths. C.2.1.2 Amount of Accidental Death and Dismemberment Coverage. The employee's estate or employee will receive an amount equal to 27 times his/her monthly basic salary for natural and accidental deaths. C.2.1.3 Partial and Total Disability Coverage - Not Covered C.2.2 Life Insurance Benefits Conditions and Limitations Conditions and limitations on the entitlement to life insurance benefits under this contract are as follows: Deaths occurring as a result of suicide, as a result of an injury that is a result of unlawful action on the part of the employee, the practice of a dangerous sport, excessive or illegal use of alcohols or drugs, self- inflicted wounds or service in the armed forces of any country. C.2.3. Eligible Participants Health & Life Insurance Services-Solicitation SMU-300-16-Q-0001 Page 21 C.2.3.1 Eligible Employees. The employees eligible for the group life insurance coverage include the following: C.2.3.1.1 All current active employees of the U S Embassy, Muscat, employed within the geographic boundaries of Sultanate of Oman, paid under the Local Compensation Plan, and certified by the Contracting Officer. Covered employees include: C.2.3.1.2. Foreign Service Nationals (FSNs) employed under direct hire appointments, Personal Services Agreements (PSAs) and Personal Services Contracts (PSCs); C.2.3.1.3. Locally hired U.S. citizens employed under direct hire appointments, PSAs, and PSCs. C.2.3.2 Location of Employment C.2.3.2 The individuals covered by C.2.3.1 include all U.S. Mission employees in Oman including all U.S. Agencies under the Chief of Mission authority. C.2.3.3 Participants Covered Under a Rider C.2.3.3.1 Reserved. No life insurance for OREs C.2.3.3.2 Reserved. C.2.4 Individuals Not Eligible for Coverage C.2.4.1. New employees who have reached the age of 60 years prior to entering on duty with the U.S. Government will not be eligible for life insurance coverage. C.2.4.2 Individuals not eligible for coverage under this contract are nonpersonal services contract personnel; employees working on a temporary basis; employees with an intermittent, seasonal, or WAE (when actually employed) schedule; and any other individual not falling within one of the categories of employees described in this clause. C.2.5. Other Eligible Participants: None except active employees C.2.6 Eligibility and Effective Date C.2.6.1. Term of Eligibility and Effective Date Each current active eligible employee is enrolled for life insurance benefits under this contract upon award and thereafter during the performance period of this contract. Each new eligible employee will be enrolled upon entering on duty with the United States Government. An Health & Life Insurance Services-Solicitation SMU-300-16-Q-0001 Page 22 employee is considered active ("on the rolls") whenever such employee is on approved leave, whether paid or unpaid. During a period of Leave Without Pay (LWP) or unpaid leave that is one pay period or less, coverage under the insurance contract will continue. The USG will pay the total premium cost to the Contractor. The full cost of the premium will be collected from employee through payroll deduction in that or the subsequent pay period. C.2.6.2. Period of Ineligibility Employees are not entitled to life insurance hereunder during any period of employment for which premiums are not paid. During a period of extended (beyond one pay period) of Leave Without Pay (LWP) or unpaid leave, the employee is responsible for the full cost of the insurance premiums. The Mission will pay the premiums directly to the Contractor, and will collect the full cost from the employee on a quarterly basis. Alternatively, the employee may elect to have coverage cease if that employee prefers not to pay the premium. C.2.7. Brochure Requirement C.2.7.1. The Contractor shall provide a document (brochure/pamphlet/other written document) in English and Arabic that sets forth a complete listing of the life insurance benefits to be provided under this contract. This brochure shall be provided in sufficient quantities so that each covered employee receives a copy. The Contractor shall furnish all copies of the brochures to the COR, who will ensure that appropriate distribution is made. C.2.7.2. The document described in C.2.7.1 shall be provided to the COR not later than 30 days after date of contract award. The Contractor shall provide additional brochures for new employees within ten days of the COR's request. C.2.7.3. The Contractor assumes full responsibility for ensuring that the document described in C.2.7.1 accurately reflects the requirements of the contract, as implemented by the Contractor's technical proposal. In all cases, the contract shall take precedence. Should the COR discover that the brochure contains inaccuracies, the Contractor will be notified in writing; however, failure on the part of the Government to notice any inaccuracies shall in no way limit, revise or otherwise affect the requirement under this contract for the Contractor to fully comply with all contract terms. C.3.0 DEFINITIONS FMO The Financial Management Officer (FMO) or the paying office for all U.S. Government Agencies, except U.S. AID. Health & Life Insurance Services-Solicitation SMU-300-16-Q-0001 Page 23 COR Contracting Officer's Representative (COR) is the Human Resources Officer (HRO) at post. Contributory Insurance Insurance for which the employee contributes toward the premium. Customary and Reasonable Treatment A diagnostic test or medical treatment which is usually performed in the community where the individual is being treated. Dependent For the purposes of this plan, an employee's dependents are defined as the employee's legal spouse (limit one) and each unmarried, economically dependent child who primarily resides with the employee unless away at school. Child is defined as the employee's natural child, adopted child, stepchild, or foster child. An eligible child will be covered until the end of the calendar year in which the child turns age 18, or in the case of a child who is a full-time student, until the end of the calendar year in which the child turns age 22. There is no age limit for an eligible child who is physically or mentally handicapped so as to be unable to live independently. There is no limit on the number of children covered per employee. Parents, grandparents, siblings, and other relatives are not eligible dependents. Disability - Total and Permanent A physical or mental impairment which precludes the individual from performing ordinary motor or bodily functions and which requires separation from employment. If the impairment is the result of a previous impairment, it shall be considered a continuation of the prior impairment. Employee An individual employed by the U.S. Government, under a direct-hire appointment, personal services contract (PSC), or personal services agreement (PSA), as further defined in Section C.1.3 for health insurance and C.2.3 for life insurance. This may also include ORE Staff if this category of individual is listed as participating under a rider in C.1.3.3 for health insurance and C.2.3.3 for life insurance. Employer The United States Government or in the case of ORE the Chief of Mission/Deputy Chief of Mission Health & Life Insurance Services-Solicitation SMU-300-16-Q-0001 Page 24 GSO General Services Officer in charge of the General Services Office at post. This officer is usually the Contracting Officer (CO) for this contract. Hospital An institution established and operated for the care and treatment of sick and injured persons. It provides 24-hour nursing care and has diagnostic, laboratory, treatment, and surgical facilities. Any institution which does not meet this definition is not considered a hospital. Hospital Patient An individual who has been admitted to a hospital, is assigned a bed, and is given diagnostic tests or receives treatment for a disease or an injury. Maximum Benefit The total amount that will be paid to any one covered individual for covered medical expenses or life insurance/disability benefit. Physician An individual who has graduated from an accredited medical school and is licensed to practice medicine in the jurisdiction in which the contract is to be performed. If the individual is a medical specialist, then he or she is Board Certified in that specialty Surgical Procedure Any invasive medical procedure by manual or instrument operation undertaken for diagnosis or treatment of a diseased patient. Health & Life Insurance Services-Solicitation SMU-300-16-Q-0001 Page 25 SECTION D PACKAGING AND MARKING (RESERVED) Health & Life Insurance Services-Solicitation SMU-300-16-Q-0001 Page 26 SECTION E INSPECTION AND ACCEPTANCE E.1. 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998) This contract incorporates the following clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this address: http://www.acquisition.gov/far/ or http://farsite.hill.af.mil/vffara.htm These addresses are subject to change. If the Federal Acquisition Regulation (FAR) is not available at the locations indicated above, use the Department of State Acquisition website at http://www.statebuy.state.gov/ to see the links to the FAR. You may also use an internet "search engine" (for example, Google, Yahoo, Excite) to obtain the latest location of the most current FAR. The following Federal Acquisition Regulation clause(s) is/are incorporated by reference: CLAUSE TITLE AND DATE 52.246-4 INSPECTION OF SERVICES - FIXED PRICE (AUG 1996) E.2. QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP) This plan is designed to provide an effective surveillance method to promote effective Contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to conduct quality assurance to ensure that contract standards are achieved. Performance Objective PWS Paragraph Performance Threshold Services Performs all the insurance services set forth in the Performance Work Statement (PWS) C.1.0 thru C.3.0 All required services are performed and no more than three (3) valid customer complaint is received per month E.2.1 Surveillance. The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action. Health & Life Insurance Services-Solicitation SMU-300-16-Q-0001 Page 27 E.2.2 Standard. The performance standard is that the Government receives no more than three (3) customer complaints per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.246-4, Inspection of Services - Fixed Price (AUG 1996) or the appropriate Inspection of Services clause), if any of the services exceed the standard. E.2.3 Procedures (a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed, they should immediately contact the COR. (b) The COR will complete appropriate documentation to record the complaint. (c) If the COR determines the complaint is invalid, the COR will advise the complainant. The COR will retain the annotated copy of the written complaint for his/her files. (d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable. (e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints. (f) If the Contractor disagrees with the complaint and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint. (g) The COR will consider complaints as resolved unless notified otherwise by the complainant. Customer complaints should receive Contractor's response within 5 working days. (h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause. Health & Life Insurance Services-Solicitation SMU-300-16-Q-0001 Page 28 SECTION F DELIVERIES OR PERFORMANCE F.1. 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998) This contract incorporates the following clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this address: http://www.acquisition.gov/far/ or http://farsite.hill.af.mil/vffara.htm These addresses are subject to change. If the Federal Acquisition Regulation (FAR) is not available at the locations indicated above, use the Department of State Acquisition website at http://www.statebuy.state.gov/ to see the links to the FAR. You may also use an internet "search engine" (for example, Google, Yahoo, Excite) to obtain the latest location of the most current FAR. The following Federal Acquisition Regulation clauses are incorporated by reference: CLAUSE TITLE AND DATE 52.242-15 STOP WORK ORDER (AUG 1989) 52.242-17 GOVERNMENT DELAY OF WORK (APR 1984) F.2 PERIOD OF PERFORMANCE. The performance period of this contract is one year beginning on April 01, 2016, and four (4) one-year options to renew. F.3 OPTIONS (a) The Government may extend this contract in accordance with the option clause at Section I, clause I.2, FAR Clauses Incorporated by Full Text (FAR 52.217-9, Option to Extend the Term of the Contract), which also specifies the total potential duration of the contract. (b) The Government may exercise the option set forth at Section I, "FAR 52.217-8, Option to Extend Services". Health & Life Insurance Services-Solicitation SMU-300-16-Q-0001 Page 29 F.4 REPORTS AND OTHER DELIVERABLES All reports and other deliverables required under this contract shall be delivered to the following address: U.S. Embassy Muscat C/O HR Officer Madinat Al-Sultan Qaboos Street # 32 Building #38 Jamait AD Duwal Arabiyya Street Muscat, Oman Health & Life Insurance Services-Solicitation SMU-300-16-Q-0001 Page 30 SECTION G CONTRACT ADMINISTRATION DATA G.1. 652.242-70 CONTRACTING OFFICER'S REPRESENTATIVE (COR) (AUG 1999) (a) The Contracting Officer may designate in writing one Government employee, by name or position title, to take action for the Contracting Officer under this contract. This designee shall be identified as a Contracting Officer's Representative (COR). Such designation shall specify the scope and limitations of the authority so delegated; provided, that the designee shall not change the terms or conditions of the contract, unless the COR is a warranted Contracting Officer and this authority is delegated in the designation. (b) The COR for this contract is the Human Resources Officer. G.2 COR DUTIES G.2.1 The COR is responsible for inspection and acceptance of services. These duties include review of Contractor invoices, including the supporting documentation required by the contract. The COR may provide technical advice, substantive guidance, inspections, invoice approval, and other purposes as deemed necessary under the contract. G.2.2 In addition, the COR shall maintain updated list of employees and dependents insured, which will supersede the initial list provided under this contract and as reported to the insurer without prejudice to the ineligibility clause. G.2.3. The COR has the additional responsibility of maintaining the eligible listing of employees and dependents for insurance coverage. G.2.4 The COR may not change the terms and conditions of the contract. While the COR is authorized to provide the Contractor with updated listings of eligible employees and dependents, only the Contracting Officer may modify existing task orders or issue new task orders, reflecting these changes, since only the Contracting Officer can obligate funding and commit the Government. G.3. Payment shall be made in Omani Rials Health & Life Insurance Services-Solicitation SMU-300-16-Q-0001 Page 31 G.4 SUBMISSION OF INVOICES AND PAYMENT G.4.1. Invoices for U.S. Government employees shall be submitted in an original and three (3) copies to the following address (designated billing office only for the purpose of submitting invoices): US EMBASSY MUSCAT C/O FINANCIAL MANAGEMENT OFFICE P.O. BOX 202, P.C. 115, MADINAT AL SULTAN QABOOS, MUSCAT SULTANATE OF OMAN Payments at End of Covered Period G.4.2. Frequency of Payments. All funds under this contract will be obligated by issuance of task orders, as described in H.3. Each task order will fund a specific period of time and number of employees, and the task orders will be issued at the frequency described in H.3. All payments under this contract will be made at the conclusion of the period covered. Invoices may be submitted quarterly with payments being made quarterly by the Government. G.4.3. U.S. Government Employees. The Government shall make payments directly to the Contractor for all Government employees, whether or not the employee is contributing to the premium amount. G.4.4 ORE Staff. The Chief of Mission and/or Deputy Chief of Mission will make payment directly to the Contractor for the entire premium amount of the ORE staff, whether or not the ORE employee is contributing to the premium amount. The ORE employee's premium invoice should be provided separately as they are on a separate rider. The HR Officer/COR will receive and forward the invoices to COM/DCM for direct payment. G.4.5. "RESERVED". G.5 "RESERVED" G.6 VALUE ADDED TAX (VAT). The Government will not reimburse the Contractor for VAT under this contract. The Contractor shall not include a line for VAT on Invoices as the U.S. Embassy has a tax exemption certificate with the host government. Health & Life Insurance Services-Solicitation SMU-300-16-Q-0001 Page 32 SECTION H SPECIAL CONTRACT REQUIREMENTS H.1 SECURITY. On occasion, a Contractor employee may require entry into U.S. Government-owned or operated facilities. If so, the Contractor should be prepared to provide the necessary identification to permit escorted access within that facility. H.2 STANDARDS OF CONDUCT. The Contractor shall maintain satisfactory standards of employee competency conduct cleanliness, appearance, and integrity and shall be responsible for taking such disciplinary action with respect to employees as may be necessary. Each Contractor employee is to adhere to standards that reflect credit on themselves, their employer, and the United States Government. H.3 ORDERING PROCEDURES. The Government will issue a task order as soon as possible after contract award to identify all employees to be covered by the insurance described in this contract and the coverage selected by each employee, including dependents to be covered. The COR will make subsequent additions or deletions to this list in writing and provide the revised list to the Contractor. All such revisions shall be consolidated, and a new or modified task order will be issued by the Contracting Officer. If any changes have been made to the coverage listing, the Government anticipates issuance of a new task order on a quarterly basis. This new task order will include all changes made since the previous task order was issued and will include any increase or decrease in necessary funding. The changes to the list of eligible individuals will supersede the initial list provided under prior task orders without prejudice to the ineligibility clause. Task orders will indicate the effective date of employment, for purposes of calculating the premium due. H.3.1. The ORE staff under separate riders is not included under the task orders issued by the Contracting Officer. The COR will coordinate with the Contractor to order any coverage for ORE employees. When contacted by the employer or COR, the Contractor shall advise them of the paperwork and payment that will be necessary to order coverage for the identified individuals. Because more than one employer may have ORE staff, the Contractor may be contacted by more than one employer (typically the Chief of Mission and Deputy Chief of Mission). H.4. CONTRACTOR RESPONSIBILITY IN CLAIMS AND REIMBURSEMENT TO CLAIMANTS General. The Contractor shall be responsible for all planning, estimating, programming, project management, scheduling, dispatching, supervision, and inspection of work. The Contractor shall maintain his own reference library of technical reference works and local laws and regulations, including current tariffs and registries. The Contractor shall treat the information provided by Health & Life Insurance Services-Solicitation SMU-300-16-Q-0001 Page 33 the Embassy concerning employee' personal data, medical information, and salaries as highly sensitive and not divulge any employee information to unauthorized persons. The Contractor shall establish procedures for handling medical insurance claims as follows: (a) Administrative Records (1) The Contractor shall maintain medical insurance files for each covered employee and each covered dependent including receipts and proof of paid claims, requests for claim reimbursements, and accounting of paid benefits with balances of amounts remaining in the annual per person reimbursement ceiling. (2) The Contractor shall provide the COR with the necessary claim forms for each type of benefit that can be claimed under the contract. These forms shall specify a list of documents required to be appended to each claim and otherwise provide instructions for claim filing. (3) The Contractor shall use the English spelling of the employees' names in all transactions, including reimbursement checks. (4) The Contractor shall provide employee claim reimbursement checks to the COR for disbursement to the employee not later than the Tuesday which is two weeks after the claim has been submitted. (b) Medical Insurance Claims. Settlement of medical insurance shall be completed as follows: (1) All medical claims shall be submitted directly to the Contractor by employees, through a drop box in the COR's office. The claims shall be picked up from the COR each Tuesday. (2) The Contractor shall date stamp and screen all claims submitted on the day of receipt.
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