Restoring the voice infrastructure for processing and collection centers SR NTS.
Národná transfúzna služba SR | Published July 3, 2013 - Deadline July 29, 2013
64200000, 64214000, 64210000
Restoring the voice infrastructure for processing and collection centers SR NTS. Providing private voice network for the purpose of processing and collection centers National Transfusion Service of the Slovak Republic, including the supply of equipment, transport, assembling, installing, testing, operationalization of the equipment supplied to the locations of authority, training of selected personnel and warranty service. The proposal must meet the condition of individual functionality of processing and collection centers National Transfusion Service SR. In the event of a technical failure in one center must be guaranteed independent of the functionality of other centers. Technical specifications of voice communication infrastructure (HKI): A: Requirements for HKI: Required HKI solution must be based on IP-based voice and TDM components. Must provide functionality representing current developments in technology and communications with call center functionality. The total solution will consist of the following parts: a) Voice communications server connected to the public telephone network through a SIP interface and a sufficient number of hotspots for telephone apparatus for connecting digital and analog lines. b) Digital Telephones in 3 categories Type 1 basic digital phone, type 2 - with advanced features (such as multi-line display, internal alpha keyboard ...) and type 3 comfortable management phone with advanced features, the possibility of establishing a managerial secretarial kit . Supply of telephone equipment must be handled by remote power directly from the communication server. c) HKI must support PC telephony, at least control your phone (independent of type) via PC applications as well as creating a detailed list of calls (incoming, outgoing, unanswered). d) Implementing the solution requires some essential locations inside the Range Adjustment telephone wiring for purposes of factory communication infrastructure. B: Main characteristics HKI: a) HKI must support: - one or more gateways that provide traditional TDM connectivity (modems, fax T.38, DECT base stations), - IP communication devices: desktop IP phone, wireless IP phone, PC multimedia , IP phones support SIP protocol - traditional TDM terminal devices: wireless DECT phone, digital phone, analog phone, with support for T.38 fax, modem, - management system for local and remote management of HKI. b) communication platform must provide the facilities necessary for the integration of multimedia and business applications through standardized open interfaces that follow the latest standards of IP and Web technologies, C: SW / HW architecture HKI - must provide the flexibility to support a variety of configurations and with reliable components to availability HKI - it must be in line with existing European directives concerning the Restriction of Hazardous Substances (RoHS) in electrical and electronic equipment - HKI to facilitate integration with existing infrastructure facilities must be in 19 copies and RJ45 jacks - must be integrates with TDM devices and allow any combination of IP or TDM as well as fixed wireless phones - communication gateways must provide interfaces for connecting analog telephones, modems and fax machines (support T.38), IP phones with SIP protocol, respectively. proprietary protocol, wireless network (base stations, DECT, VoWLAN), ISDN BRA and PRA ISDN digital lines to connect to the public network with E-DSS1 signaling, as well as with SIP connection to a public operator (SIP trunk) - must be able to communicate with other telephone systems and terminal equipment with the following standards: QSIG, DSS1, H323, SIP, - must be able to use SIP phones as branch lines and SIP lines to connect HKI with other IP communications systems or communications applications such as unified messaging or application to support team collaboration - must be sufficiently flexible in terms of capacity, system updates, and its ability to support IP and TDM without the need for additional external interfaces - must be based on "open" software architecture and standardized to support the integration of information systems (tenderer shall indicate the type of operating system offered HKI). D: Required Configuration HKI: a) Required are three different configurations of capacity voice communication systems (voice servers): TYPE 1 (L) x 9 - 10 x SIP channels for connection to PSTN - 12 x analog interfaces with CLIP function (identification caller ID) - 4 x digital interface. TYPE 2 (M) x 3 - 20 x SIP channels for connection