Helicon wants through this European tender one close agreement for fixed telephony, mobile telephony and telecommunications platform.
Contact Center Solutions and Related Services.
This offer relates to the delivery, implementation, training, hosting, maintenance and support of the hardware and software for the Enexis contact center infrastructure as managed service. These include solutions for routing multichannel contacts such as telephony, chat, email routing, social media and the IVR. Quality Monitoring, Workforce Management and Customer Feedback are supportive applications.
Contact center solutions and related services.
The service consists of collecting and delivering the post of the municipality of 's-Hertogenbosch and delivering this item to various addressees. This tender is divided into 2 lots in order to have sufficient market power in this way.
Lot 1 consists of regular mail, including the taxpost, the municipal attacks. This item is to be collected at the location of Weener XL, of Herpensweide 1, 5231 VL 's-Hertogenbosch, unless stated otherwise in the program of requirements.
Lot 2 consists of election post.
For the detailed information, see the offer request and the program of requirements.