MM:Telecommunications Sector Reform - P145534
Post and Telecommunications Department | Published May 4, 2015 - Deadline June 1, 2015
C 3.3.1: E-government Service Delivery Unit
REQUEST FOR EXPRESSIONS OF INTEREST
MYANMAR: TelecommunicationsSector Reform Project
Credit Number: MM-5353
C 3.3.1: e-Government Service Delivery Unit
The Government of the Union of Myanmar has received financing from the World Bank toward the costof the "Telecommunications Sector Reform Project" and intends to apply part of the proceeds for consultingservices.
The Government of Myanmar is keen to use ICT to deliver e-Government services to itsconstituents, enhance competitiveness and attractinvestors, and for making the Government more accountable, responsiveandtransparent.
The consulting services ("the Services") include providing support to the Ministry ofCommunications and Information Technology (MCIT)to plan and deploy Myanmar's e-Government program.
The Services will include the following:
? Lead and guide the conceptualization of e-government programs in alignment with theNational Agenda, Myanmar ICT Development Master Plans, and Myanmar e-Government Master plan and identified priorities.
? Formulate strategic planning for reengineering ofgovernment administration process to improve efficiency and effectiveness.
? Explore new technologies and promote new ideas and concepts to senior stakeholders.
? Identify opportunities for public service delivery and operational improvements, andaddress the issues that may undermine the effectiveness.
? Conduct feasibility studies, and development of prototypes or proof-ofconcepts.
? Evaluate and Monitor the e-Government progress and provide regular updates to senior stakeholders.
Programme Management andAdoption
? Oversee the delivery of approved programs within defined scope andobjectives.
? Plan, manage and optimize resource allocation, utilization and costs inprograms.
? Manage the vendors' progress toensure quality of outcomes e.g. service levelrequirements, budgets and timely deliveries are compiled.
? Design the change management strategy for eService adoption.
? Oversee implementation of an effective marketing and communications plan; agenciesoutreach strategies to drive programme adoption.
Stakeholder and PeopleManagement
? Develop and enhance stakeholderintimacy by engaging various stakeholders through formalor informal platforms.
? Provide any other related strategic advisory support upon the request of thebeneficiary and/or project management.
? Encourage talent development by coaching, mentoring and advising employees; challengesothers to improve and addresses staff performance issues.
e-Government Project Management forApplications
? Conceptualize and implement newe-Government projects that will transform and createsignificant impact to the country.
? Design the System Architecture of new e-Governmentapplications integrating with existing e-Government applications.
? Design and oversee capacity assessments of selected and agreed projects.
? Oversee and manage vendors to ensure the successful implementation of projects withinscope, scheduleand budget.
? Manage the performance of vendors in meeting the service level agreements.
? Develop and enhance the relationships with key stakeholders and partnerministries/agencies to achieve customer satisfaction.
? Manage communications with partner agencies and stakeholders during the projectlifecycle.
? Support agency to formulate, implement and ensure compliance with eGovernment portaland electronic service policies, standards and procedures.
? Assist with the change management strategy and execution.
e-Government Project Management forInfrastructure
? Formulate strategies for the overall development and maintenance of eGovernmentinfrastructure systems e.g. National Portal hosting infrastructure i.e. responsible for theclient computing, messaging, networkingand server aspect of the projects from initiation to implementation.
? Formulate strategies on the e-Government Service Management to ensure the services meetthe agencies'business service level requirements, and minimum disruption to the agencies.
? Lead the design and architecting of the e-Government Infrastructure that meets thebusiness and application requirements and provide direction for the implementation and maintenance of the Infrastructureservices.
? Lead and manage the vendors in the provision of e-Government service delivery andservice support to meet the intended availability, continuity and capacity requirements and to ensure minimum disruption to thegovernment operations
? Support agency to formulate, implement and ensure compliance with eGovernmentInfrastructure policies, standards and procedures.
? Assist with the change management strategy and execution.
e-Government Marketing and TrainingManagement
? Lead, develop and manage communication and public outreach programs to support thee-Government programs and initiatives to create awareness and adoption of electronic services amongst Myanmar'sconstituents.
? Strategize on the usage of social media and mobile technologies to extend the outreachof e-Government programs.
? Work with various public and private sector partners to bridge the digital divideespecially in the rural parts of the country.
? Work across the government to engage both internal and external stakeholders inplanning and executing communication programmes.
? Lead, develop, manage and conduct e-Government knowledgesharing and training programs for public officers and the government'sconstituents.
? Monitor and measure the e-Government program's key performance indicators (KPIs) andrecommend outreach and training interventions to meet the KPIs.
Total duration of the assignment is estimated to be about 3 years starting from June 2015. The working office will be at MCIT, Nay Pyi Taw butconsultants need to travel to otherparts of Myanmar.
The MCIT now invites eligible consulting firms ("Consultants") to indicate their interest inproviding the Services. Interested Consultants should provide information demonstrating that they have the required qualificationsand relevant experience to perform the Services. Firms must provide evidence of their relevant experience to perform the above services in a summary notexceeding 5 pages. The short listing criteriaare:
Minimum Qualifications Requirements of the Consulting firm:
? The Consultant is expected to be a firm or joint venture of firms and will be selectedbased on its experience and capacity in carrying out this type of work.
? Its knowledge of, and experience in, e-Government project management, particularly indeveloping countries, will be most important. Thefirm should have executed a minimum of 5 similar projects in developing countries.
? The consultants should be familiar with World Bank procurement practices andprocedures and will be selected based on demonstrated experience and capacity in carrying out at least 3 similar projectsindeveloping countries.
? The consultants must demonstrate their ability to field a team of experts withqualifications and experience as indicated below.
Consultants may associate with other firms in the form of a joint venture (JV) or a subconsultancy to enhancetheir qualifications. Any firm submittingexpression of interest either on its own, or as a member of aJV or as a Sub-consultant must meet, individually, the criteriaspecified above. Experience of all JV members willbe aggregatedfor evaluation, however, Sub-consultants' experience will not be consider for such evaluation. Please indicate clearly in the submission that theassociation will be in form of (i) 'Joint Venture' or (ii) 'Lead firm and Sub-consulting firm' and which firm is the leadfirm.
The firm should be in position to field a team consisting of at least the following members. Please note that only the firm's qualifications andexperience as indicated above will be evaluated at shortlisted stage, but not individual expert bio data. The below key experts' CVs are not required at this stage:
Project ManagerRequirements [1person]
Reporting to the Project Director, the Project Manager will lead the project team leaders and managing the constraints ofthe project management triangle such as the project risk, project stakeholders the project schedule, project conflicts and deliveryof the e-Government portal project as well.
? A good university degree with priorinformation and communications (infocomm) industryand/or public sector experience.
? At least 15 years relevant work experience, with at least 8 years managerialexperience.
? Track record of delivering superiorresults, commanding respect, and assuming leadershiproles.
? Able to think strategically and develop clear and effective plans to implement thestrategies.
? Excellent communication and writingskills.
? Demonstrated ability to build and maintain relationships with a wide array of people atjunior and seniorlevels and from diverse backgrounds.
? Operates with excellence in mind inall matters, with the confidence to defend/debateideas without ego interfering.
? Awareness of ICT industry and technology trends and ability to apply knowledge tospecific government domains.
? Self-starter, self-disciplined, creative and resilient.
? Project Management and/or consulting experience preferred.
Team Leader(Applications) Requirements [2 persons]
Reporting to the Project Manager, the Team Leader will leadin the overall planning and managing of e-Government portal andelectronic service projects from project initiation to implementation and maintenance, to meet business objectives, and inalignment with thee-Government strategy and directions.
? Degree in Computer/Computer Science, Electronics and Computer Engineering, InformationTechnology or equivalent.
? Minimum 8 years of relevant experience in IT project management; with a good trackrecord in managing government ICT projects.
? Experience with at least one major government-related software development lifecycle.
? Candidates with consulting experience will have an added advantage.
? Able to effectively engage senior stakeholders and partner agencies.
? Excellent written, verbal communication, presentation and negotiationskills.
? Pro-active, resilient and self-starter with an analytical and creative mind
Team leader(Infrastructure) Requirements [1person]
Reporting to the Project Managers,the Team Leader will leadin the overall planning and managing of e-Government Infrastructureprojects from project initiation to implementation and maintenance, to meet business objectives, and in alignment with thee-Government strategy and directions.
? Degree in Computer/Computer Science, Electronics andComputer
Engineering,Information Technology or equivalent.
? Minimum 8 years of relevant workingexperience in ICT project and service managementwith 5 years in a project lead role. Relevant IT experience in designing and deploying enterprise level network and systemsinfrastructure (Experience in network security and/or development of IT Technical Architecture plans will be an addedadvantage)
? Good knowledge of servers/network/desktop/IT security, and ICT operations toeffectively manage vendors.
? Experience in designing and managing enterprise infrastructure.
? Proven track record in running a large-scale ICT services
? Strong knowledge of public sector policies, function and operations
? Ability to think strategically, work independently and possess strong communicationskills
? Results-oriented and able to deliver in a very fast-paced environment
Team Leader (Marketingand Training) Requirements [1person]
Reporting to the Project Managers,the Team Leader of thee-Government Marketing and Training Manager willlead in the overall planning and managing of eGovernment marketing and training activities from project initiation toimplementation, to meet e-Government objectives, and in alignment with the eGovernment strategy and directions.
? Minimum 8 years of experience in communications,including media policy and management, marketing communications, Business Management, events management, website management and/oronline communications.
? Experience in public and/or privatesector communication work targeted at the citizensand firms.
? Good understanding of multi-channelcommunications including new mediatrends.
? Proven project management skills.
? Proactive self-starter with an analytical and creative mind.
? Excellent written and verbal communication skills.
? Result and customer-oriented with multi-tasking capabilities.
The attention of interested Consultants is drawn to paragraph 1.9 of the World Bank's
Guidelines: Selection andEmployment of Consultants under IBRD Loans and IDACredits & Grants by WorldBank Borrowers dated January 2011("Consultant
Guidelines"), setting forth the World Bank's policy on conflict ofinterest. A
Consultant will be selected in accordance with the "Quality and Cost Based Selection (QCBS)"method set out in the Consultant Guidelines.
Further information can be obtained at the address below during office hours 0930 to 1630 hours.
Expressions of interest, NOT EXCEEDING20 pages (including the 5-page summary) must bedelivered in a written form to the address below (in person, or by mail, or by fax, or by e-mail) by June 1 , 2015.
1. U Than Htun Aung, Building Number 2, Ministry of Communications and Information Technology, Nay Pyi Taw,Myanmar
Tel: +95 67407435,Fax: +95 67 407539
E-mail: firstname.lastname@example.org; email@example.com
2. Daw Nwe Ni Soe Yin, IAC, S12 Exchange Building , Ministry of Communications and Information Technology, Nay Pyi Taw,Myanmar
Tel:+95 9 2000037,Fax:+95 67 421777
E-mail: firstname.lastname@example.org, email@example.com