Acknowledgment, administration, operation and supervision of the servers and networks, project management and management outsourcing, additional services (consulting, studies, achievements) reversibility. The services are outsourced since September 2011 with an outsourcing company. The expectations of the city of Ris, pursuing outsourcing benefits are: support for the administration and operation of the existing technical architecture for reliability, availability and system security and networks, management of changes in the information system in compliance with the levels of service expected, optimizing management costs. The benefits do not apply to management positions and device fleet remains managed by the IT department. However, the Holder will endeavor to provide advice and implement actions to optimize the management of this park.
services expected: a single point of contact to administer and manage the technical part of the information system, commitment to results, especially in terms of continuity or disaster recovery, maintenance of the information system under operational conditions guaranteeing specified service levels, support for all software development, hardware or infrastructure made necessary by the city's business, ensuring the security and integrity of data, administration of the entire network, including the radio network, high quality operational and technical support, effective support of the City in its application and technical developments, providing expertise in consulting and technology monitoring, control and visibility of costs related to system information by the City, monitoring the activity through relevant indicators, the reversibility of services at any time.